This document provides recommendations and best practices for linen management at resort properties. It discusses factors to consider when deciding between outsourcing laundry services or handling laundry in-house. It also covers recommendations for linen and towel inventory levels, conducting regular inventories, unit linen standards, and general laundry operations. The goal is to outline key items for decision-makers to consider to maintain high quality linen standards.
The document outlines the procedures and systems for linen and uniform operations at a hotel. It discusses establishing stock levels, purchasing processes, receiving methods, distribution, inventories, discards, conversions, and various control records. Procedures are provided for linen receiving, checking, sorting, stacking, and exchanges. Uniform specifications, replacements, and distribution under locker and no locker systems are also described.
Linen control involves four phases: routine checking of linen appearance and hygiene, quantity control of daily linen flow, periodic stocktaking, and documentation. Key aspects include inspecting fresh and soiled linen for quality; maintaining records of linen distribution, collection, and inventory; and analyzing discrepancies to minimize linen loss. Proper linen control ensures high standards and efficient linen management.
Our Vision !!
Educaterer India is an unique combination of passion driven into a hobby which makes an awesome profession. We carve the lives of enthusiastic candidates to a perfect professional who can impress upon the mindsets of the industry, while following the established traditions, can dare to set new standards to follow. We don't want you to be the part of the crowd, rather we like to make you the reason of the crowd.
Today's Effort For A Better Tomorrow
This document discusses inventory controls for various items managed by the executive housekeeper, including linens, uniforms, guest loan items, machines/equipment, cleaning supplies, guest room supplies, and printed materials. It emphasizes the importance of determining par levels for each item based on factors like usage rates and occupancy. Effective inventory control involves regular physical inventories, strict issuing procedures, and maintaining accurate records to monitor inventory levels and avoid shortages. The laundry cycle is also a key consideration for determining linen par levels.
Par Stock in Hotel-Cost control #11 by Dino LeonandriDINOLEONANDRI
Par stock, or the minimum level of supplies, is important for hotels to avoid overstocking or understocking. It ensures a continuous supply without waste. There are two types of inventories - recycled items like linens and uniforms that are reused, and non-recycled items like amenities that are used up. Hotels use physical inventory counts and perpetual inventory systems to track stock levels. Par stock amounts are set for different items based on daily needs, with common standards being 4 changes of linens and uniforms to allow for use, laundry, storage, and a safety buffer.
Uniforms are an important part of representing a hotel's brand and providing a polished appearance for staff. There are different uniform types for different roles, and uniforms should be designed for comfort, practicality, and to suit the hotel's theme or location. Proper procedures for issuing, exchanging, and tracking uniforms help ensure staff have appropriate uniforms and maintain organization in the uniform room.
MWW Solutions is a third-party fulfillment provider that offers a variety of logistics and manufacturing services including pillow blowing, comforter filling, contract weaving, and order fulfillment and inventory storage. As a vertically integrated facility, they can yield imported goods domestically to cut costs and expedite shipping. They have over 25 years of experience working with recycled and polyester fibers. MWW Solutions is located in western North Carolina and is a wholly owned subsidiary of Manual Woodworkers and Weavers, Inc.
The document outlines the procedures and systems for linen and uniform operations at a hotel. It discusses establishing stock levels, purchasing processes, receiving methods, distribution, inventories, discards, conversions, and various control records. Procedures are provided for linen receiving, checking, sorting, stacking, and exchanges. Uniform specifications, replacements, and distribution under locker and no locker systems are also described.
Linen control involves four phases: routine checking of linen appearance and hygiene, quantity control of daily linen flow, periodic stocktaking, and documentation. Key aspects include inspecting fresh and soiled linen for quality; maintaining records of linen distribution, collection, and inventory; and analyzing discrepancies to minimize linen loss. Proper linen control ensures high standards and efficient linen management.
Our Vision !!
Educaterer India is an unique combination of passion driven into a hobby which makes an awesome profession. We carve the lives of enthusiastic candidates to a perfect professional who can impress upon the mindsets of the industry, while following the established traditions, can dare to set new standards to follow. We don't want you to be the part of the crowd, rather we like to make you the reason of the crowd.
Today's Effort For A Better Tomorrow
This document discusses inventory controls for various items managed by the executive housekeeper, including linens, uniforms, guest loan items, machines/equipment, cleaning supplies, guest room supplies, and printed materials. It emphasizes the importance of determining par levels for each item based on factors like usage rates and occupancy. Effective inventory control involves regular physical inventories, strict issuing procedures, and maintaining accurate records to monitor inventory levels and avoid shortages. The laundry cycle is also a key consideration for determining linen par levels.
Par Stock in Hotel-Cost control #11 by Dino LeonandriDINOLEONANDRI
Par stock, or the minimum level of supplies, is important for hotels to avoid overstocking or understocking. It ensures a continuous supply without waste. There are two types of inventories - recycled items like linens and uniforms that are reused, and non-recycled items like amenities that are used up. Hotels use physical inventory counts and perpetual inventory systems to track stock levels. Par stock amounts are set for different items based on daily needs, with common standards being 4 changes of linens and uniforms to allow for use, laundry, storage, and a safety buffer.
Uniforms are an important part of representing a hotel's brand and providing a polished appearance for staff. There are different uniform types for different roles, and uniforms should be designed for comfort, practicality, and to suit the hotel's theme or location. Proper procedures for issuing, exchanging, and tracking uniforms help ensure staff have appropriate uniforms and maintain organization in the uniform room.
MWW Solutions is a third-party fulfillment provider that offers a variety of logistics and manufacturing services including pillow blowing, comforter filling, contract weaving, and order fulfillment and inventory storage. As a vertically integrated facility, they can yield imported goods domestically to cut costs and expedite shipping. They have over 25 years of experience working with recycled and polyester fibers. MWW Solutions is located in western North Carolina and is a wholly owned subsidiary of Manual Woodworkers and Weavers, Inc.
PDQ of Group 3 for ENTREP Class.
The group observed several Turon vendors and decided on what new product we can create on base on what these vendors are currently doing.
This webinar provided methods to reduce waste, spend, and ultimately improve the efficiency of your waste management program. Expert Mike Farrell walked through various disposal options, including solvent recovery, waste to energy, and fuel blending. Attendees learned how to take ownership of their waste program to drive effectiveness and cost control.
Maridith C. Advincula is seeking a position in quality assurance and has over 30 years of experience in quality control and inspection roles. She currently works as QA In Charge for Ashton Apparel in Kenya and has previously worked for several apparel companies in Pakistan, Philippines, and Namibia conducting audits, inspections and ensuring quality standards. She has experience with major brands like Gap, Old Navy, Levi's and is skilled in sewing, pattern checking, and production planning.
ABZ Relief is Humanitarian Aid & Emergency Relief Supply focused company working since 1990
We are registered as
United Nations Global Marketplace Supplier
This document provides an overview of day 1 of Freshii University training. It recaps the day's lessons, introduces the next day's topics, and provides a test for trainees to pass with a 95% score. Trainees have one chance to retake the test if failed initially. The recap covers audit procedures and food safety standards. Tomorrow's training will cover scheduling, daily checklists, and stations on the production line. Trainees are reminded to review the Freshii menu and operations manual as needed.
Arttex - Mexico (Distribuidora Textil Arttex SA De C) is a flexible and innovative vertically integrated Mexico based Garment Manufacturing Operation and Manufacturer of Knit Fabric.
Arttex ships major exports of Garments to USA and also to their own domestic Mexican market under several of its own brands. Arttex also supplies both fabric and garments to the Mexican private label market.
Arttex specializes in knit fabric and garments for Apparel & Home Fashions end uses (from T’s to highly technical Performance Fabric and Garments for Puma and other top brands). Arttex is VF Certified and makes for The North Face as well. Arttex is a key supplier to many other major brands in the USA and Mexico.
This document outlines the standard operating procedures and functions of the linen and laundry department of a large multi-specialty hospital. It discusses how the laundry service is responsible for providing an adequate and clean supply of linen to all users on a daily basis. The objectives of the department are to provide clean linen free of dirt and stains, monitor controls to prevent spoilage and increase the life of linen, and maintain efficiency. The key functions are collecting soiled linen, sorting, inspecting and repairing, distributing clean linen, and maintaining records. Detailed standard operating procedures are provided for receiving soiled linen, sorting, stain removal, washing, drying, repairing, folding, distribution and storage.
The document discusses inventory management and control in the hotel industry. It covers determining par stock levels, which is the minimum amount of supplies needed to support daily operations. Par levels are calculated differently for recycled items like linens and non-recycled items. The document also discusses procedures for taking physical inventories, issuing supplies to different departments, and factors to consider when setting minimum and maximum inventory levels. Effective inventory control is important for ensuring adequate supply levels and identifying potential losses or theft.
This document provides information about the key functions and processes of a hotel linen room. It discusses the layout and purpose of the linen room, including the collection, sorting, packaging, and distribution of clean and soiled linen. It describes the various types of linen used in hotels and the linen cycle of collection, washing, drying, inspection, storage and distribution. The document also mentions uniforms, laundry chemicals, and record keeping processes in the linen room.
The document discusses the spatial planning and design requirements for laundry and housekeeping departments in a hotel. It includes 10 key rooms required - control desk room, executive housekeeper's office, housekeeping store, linen room, uniform room, tailor room, laundry room, upholstery/furniture yard, flower room, and lost and found room. It provides the design requirements and spatial needs for each room. Waste management aspects and a floor pantry are also covered.
INTRODUCTION TO LAUNDRY OPERATION, STAFF IN LINEN ROOM, ACTIVITIES IN LINEN ROOM, CONSIDERATION IN PLANNING LINEN ROOM, PAR STOCK IN LINEN ROOM AND TYPES OF LAUNDRY.
The document discusses the laundry process. It describes the various stages of laundering including collection, sorting, washing, rinsing, drying, folding, and storage. The key stages are collection of soiled linen, sorting by color and fabric type, washing using water and detergent, rinsing to remove detergent residue, drying using tumble dryers, folding neatly, and storing cleaned linen for future use. Proper handling and processing of linen is important to ensure an adequate supply of clean linen for hotel or hospital operations.
The document discusses linen and laundry operations. It describes the staff and organization of the linen room, including the types of linen rooms (centralized vs decentralized). The key activities in the linen room are outlined, such as collecting soiled linen, sorting, packing, and distributing fresh linen. Considerations for planning an efficient linen room include location, space, entrance size, lighting, ventilation, and storage areas. The document also discusses laundry operations, including on-premise vs contract-out laundries. The process of laundering linens is explained in detail, from collecting soiled linens through washing, drying, and storage of fresh linen.
This document discusses the classification and management of housekeeping inventories. It separates inventories into recycled items like linens and uniforms that are reused, and non-recycled items like cleaning supplies that are consumed. For both categories, the document outlines how to establish par levels by determining minimum and maximum inventory quantities based on usage rates and reorder lead times. It provides specific examples for managing linen inventories through storage, issuing, and record keeping. Physical inventory counts are recommended to maintain accurate records and control costs.
HOSPITAL LAUNDRY DESIGN literature study - RMRishadmufas1
The document provides information about laundry services in hospitals. It discusses the responsibilities of the laundry department, which include collecting soiled linen, sorting, washing, drying, and distributing clean linen. It also outlines the facilities and equipment needed for laundry, such as washing machines, dryers, and storage space. Proper workflow and preventative measures are important to ensure efficient laundry operations. The document classifies hospital linen based on areas of use and recommends a standard quantity of linen per bed.
6 reasons why you need to sort your fabric store now!ThreadSol
Fabric storage and management is crucial for garment manufacturing as fabric costs account for over 70% of total costs. An organized fabric store offers clear visibility of inventory levels and helps with activities like receiving, inspection, and production planning. Proper indexing and demarcated areas for incoming and relaxed fabrics maximize space utilization. This organization improves visibility of current and potential storage capacity, allowing better analysis of capacity and planning to increase it over time. The organization also provides clear visibility of inventory levels, supporting management decisions around replenishment needs and longevity of current stock.
This document provides an operations and certification manual for washing procedures at Doubletree Central Laundry. It outlines safety protocols and production standards for washers. Key responsibilities of washers include properly labeling linens, using the correct wash formulas, meeting hourly and daily poundage goals, ensuring linen quality, documenting tasks, and demonstrating machine operation skills. Washers are expected to achieve a minimum average of 1,500 pounds washed per operator hour and will undergo regular skills testing to maintain certification. Failure to meet standards may result in lost certification or disciplinary action. The document provides detailed guidance on safety procedures, chemical handling, and documentation requirements.
The document provides information about a housekeeping management presentation on laundry services. It discusses the objectives of providing clean linens and uniforms. It outlines the roles and responsibilities of laundry, including collecting soiled linens, sorting items, washing and drying processes, folding, and stain removal techniques. Guest laundry services like normal, overnight, and express services are also summarized.
This document provides an overview of housekeeping management functions and department organization. It discusses the executive housekeeper's roles in planning, organizing, coordinating, directing, controlling and evaluating the housekeeping department. It describes the major areas and responsibilities within the department. It also includes an organizational chart showing the structure of a housekeeping department and responsibilities of different roles like executive housekeeper, floor supervisors, room attendants, and others.
This document discusses the organization and responsibilities of a hotel housekeeping department. It begins by outlining the basic management functions of an executive housekeeper, which include planning, organizing, coordinating, directing, controlling, and evaluating. It then describes how the housekeeping department is organized, including the roles and responsibilities of different positions like floor supervisors, uniform attendants, and desk control supervisors. The document provides examples of organizational charts for housekeeping departments of different sized hotels.
The document discusses laundry facilities and linen rooms in hotels. It provides information on laundry operations, the advantages and disadvantages of an on-site laundry facility, linen room organization and activities, layout, storage and exchange processes. It also outlines the linen and uniform requirements for staff and duties of the linen room supervisor, attendant, and tailor/upholsterer.
This document discusses how to manage an on-premise laundry (OPL) within a hotel. It outlines responsibilities of the laundry manager, how to plan the OPL including space, equipment and size needs. It describes the process of laundering linens including fabric types, the laundry cycle steps, chemicals used, and preventative maintenance. Staff training and considerations for a valet service are also discussed.
PDQ of Group 3 for ENTREP Class.
The group observed several Turon vendors and decided on what new product we can create on base on what these vendors are currently doing.
This webinar provided methods to reduce waste, spend, and ultimately improve the efficiency of your waste management program. Expert Mike Farrell walked through various disposal options, including solvent recovery, waste to energy, and fuel blending. Attendees learned how to take ownership of their waste program to drive effectiveness and cost control.
Maridith C. Advincula is seeking a position in quality assurance and has over 30 years of experience in quality control and inspection roles. She currently works as QA In Charge for Ashton Apparel in Kenya and has previously worked for several apparel companies in Pakistan, Philippines, and Namibia conducting audits, inspections and ensuring quality standards. She has experience with major brands like Gap, Old Navy, Levi's and is skilled in sewing, pattern checking, and production planning.
ABZ Relief is Humanitarian Aid & Emergency Relief Supply focused company working since 1990
We are registered as
United Nations Global Marketplace Supplier
This document provides an overview of day 1 of Freshii University training. It recaps the day's lessons, introduces the next day's topics, and provides a test for trainees to pass with a 95% score. Trainees have one chance to retake the test if failed initially. The recap covers audit procedures and food safety standards. Tomorrow's training will cover scheduling, daily checklists, and stations on the production line. Trainees are reminded to review the Freshii menu and operations manual as needed.
Arttex - Mexico (Distribuidora Textil Arttex SA De C) is a flexible and innovative vertically integrated Mexico based Garment Manufacturing Operation and Manufacturer of Knit Fabric.
Arttex ships major exports of Garments to USA and also to their own domestic Mexican market under several of its own brands. Arttex also supplies both fabric and garments to the Mexican private label market.
Arttex specializes in knit fabric and garments for Apparel & Home Fashions end uses (from T’s to highly technical Performance Fabric and Garments for Puma and other top brands). Arttex is VF Certified and makes for The North Face as well. Arttex is a key supplier to many other major brands in the USA and Mexico.
This document outlines the standard operating procedures and functions of the linen and laundry department of a large multi-specialty hospital. It discusses how the laundry service is responsible for providing an adequate and clean supply of linen to all users on a daily basis. The objectives of the department are to provide clean linen free of dirt and stains, monitor controls to prevent spoilage and increase the life of linen, and maintain efficiency. The key functions are collecting soiled linen, sorting, inspecting and repairing, distributing clean linen, and maintaining records. Detailed standard operating procedures are provided for receiving soiled linen, sorting, stain removal, washing, drying, repairing, folding, distribution and storage.
The document discusses inventory management and control in the hotel industry. It covers determining par stock levels, which is the minimum amount of supplies needed to support daily operations. Par levels are calculated differently for recycled items like linens and non-recycled items. The document also discusses procedures for taking physical inventories, issuing supplies to different departments, and factors to consider when setting minimum and maximum inventory levels. Effective inventory control is important for ensuring adequate supply levels and identifying potential losses or theft.
This document provides information about the key functions and processes of a hotel linen room. It discusses the layout and purpose of the linen room, including the collection, sorting, packaging, and distribution of clean and soiled linen. It describes the various types of linen used in hotels and the linen cycle of collection, washing, drying, inspection, storage and distribution. The document also mentions uniforms, laundry chemicals, and record keeping processes in the linen room.
The document discusses the spatial planning and design requirements for laundry and housekeeping departments in a hotel. It includes 10 key rooms required - control desk room, executive housekeeper's office, housekeeping store, linen room, uniform room, tailor room, laundry room, upholstery/furniture yard, flower room, and lost and found room. It provides the design requirements and spatial needs for each room. Waste management aspects and a floor pantry are also covered.
INTRODUCTION TO LAUNDRY OPERATION, STAFF IN LINEN ROOM, ACTIVITIES IN LINEN ROOM, CONSIDERATION IN PLANNING LINEN ROOM, PAR STOCK IN LINEN ROOM AND TYPES OF LAUNDRY.
The document discusses the laundry process. It describes the various stages of laundering including collection, sorting, washing, rinsing, drying, folding, and storage. The key stages are collection of soiled linen, sorting by color and fabric type, washing using water and detergent, rinsing to remove detergent residue, drying using tumble dryers, folding neatly, and storing cleaned linen for future use. Proper handling and processing of linen is important to ensure an adequate supply of clean linen for hotel or hospital operations.
The document discusses linen and laundry operations. It describes the staff and organization of the linen room, including the types of linen rooms (centralized vs decentralized). The key activities in the linen room are outlined, such as collecting soiled linen, sorting, packing, and distributing fresh linen. Considerations for planning an efficient linen room include location, space, entrance size, lighting, ventilation, and storage areas. The document also discusses laundry operations, including on-premise vs contract-out laundries. The process of laundering linens is explained in detail, from collecting soiled linens through washing, drying, and storage of fresh linen.
This document discusses the classification and management of housekeeping inventories. It separates inventories into recycled items like linens and uniforms that are reused, and non-recycled items like cleaning supplies that are consumed. For both categories, the document outlines how to establish par levels by determining minimum and maximum inventory quantities based on usage rates and reorder lead times. It provides specific examples for managing linen inventories through storage, issuing, and record keeping. Physical inventory counts are recommended to maintain accurate records and control costs.
HOSPITAL LAUNDRY DESIGN literature study - RMRishadmufas1
The document provides information about laundry services in hospitals. It discusses the responsibilities of the laundry department, which include collecting soiled linen, sorting, washing, drying, and distributing clean linen. It also outlines the facilities and equipment needed for laundry, such as washing machines, dryers, and storage space. Proper workflow and preventative measures are important to ensure efficient laundry operations. The document classifies hospital linen based on areas of use and recommends a standard quantity of linen per bed.
6 reasons why you need to sort your fabric store now!ThreadSol
Fabric storage and management is crucial for garment manufacturing as fabric costs account for over 70% of total costs. An organized fabric store offers clear visibility of inventory levels and helps with activities like receiving, inspection, and production planning. Proper indexing and demarcated areas for incoming and relaxed fabrics maximize space utilization. This organization improves visibility of current and potential storage capacity, allowing better analysis of capacity and planning to increase it over time. The organization also provides clear visibility of inventory levels, supporting management decisions around replenishment needs and longevity of current stock.
This document provides an operations and certification manual for washing procedures at Doubletree Central Laundry. It outlines safety protocols and production standards for washers. Key responsibilities of washers include properly labeling linens, using the correct wash formulas, meeting hourly and daily poundage goals, ensuring linen quality, documenting tasks, and demonstrating machine operation skills. Washers are expected to achieve a minimum average of 1,500 pounds washed per operator hour and will undergo regular skills testing to maintain certification. Failure to meet standards may result in lost certification or disciplinary action. The document provides detailed guidance on safety procedures, chemical handling, and documentation requirements.
The document provides information about a housekeeping management presentation on laundry services. It discusses the objectives of providing clean linens and uniforms. It outlines the roles and responsibilities of laundry, including collecting soiled linens, sorting items, washing and drying processes, folding, and stain removal techniques. Guest laundry services like normal, overnight, and express services are also summarized.
This document provides an overview of housekeeping management functions and department organization. It discusses the executive housekeeper's roles in planning, organizing, coordinating, directing, controlling and evaluating the housekeeping department. It describes the major areas and responsibilities within the department. It also includes an organizational chart showing the structure of a housekeeping department and responsibilities of different roles like executive housekeeper, floor supervisors, room attendants, and others.
This document discusses the organization and responsibilities of a hotel housekeeping department. It begins by outlining the basic management functions of an executive housekeeper, which include planning, organizing, coordinating, directing, controlling, and evaluating. It then describes how the housekeeping department is organized, including the roles and responsibilities of different positions like floor supervisors, uniform attendants, and desk control supervisors. The document provides examples of organizational charts for housekeeping departments of different sized hotels.
The document discusses laundry facilities and linen rooms in hotels. It provides information on laundry operations, the advantages and disadvantages of an on-site laundry facility, linen room organization and activities, layout, storage and exchange processes. It also outlines the linen and uniform requirements for staff and duties of the linen room supervisor, attendant, and tailor/upholsterer.
This document discusses how to manage an on-premise laundry (OPL) within a hotel. It outlines responsibilities of the laundry manager, how to plan the OPL including space, equipment and size needs. It describes the process of laundering linens including fabric types, the laundry cycle steps, chemicals used, and preventative maintenance. Staff training and considerations for a valet service are also discussed.
This document discusses beds, linen, and uniforms used in the housekeeping department of hotels. It describes the components of beds including frames, mattresses, and springs. It discusses selecting and caring for mattresses and beds. It also covers the purchasing, types, and care of hotel linen including sheets, towels, and tablecloths. Finally, it addresses designing, issuing, and advantages of providing uniforms for hotel staff.
The document outlines the major responsibilities and organizational structure of a hotel housekeeping department. It discusses cleaning responsibilities in different types of hotels and describes the management functions of an executive housekeeper including planning, organizing, coordinating, directing, controlling and evaluating the department. An organizational chart is provided for small, medium and large hotels showing the lines of authority and communication within the housekeeping team.
Construction projects in cultural heritage institutions can be challenging for their collections. This 5 part presentation offers some suggestions for a successful build.
The document provides an overview of the housekeeping department in the hospitality industry. It discusses the importance of housekeeping in ensuring guest comfort, cleanliness, hygiene, privacy, safety and security. It outlines the major functions of housekeeping which include cleaning rooms and public areas, bed making, linen management, laundry services, pest control, key control, interior decoration, and room maintenance. The document also discusses the aims, objectives and responsibilities of the housekeeping department in maintaining high standards of cleanliness, providing guest amenities, coordinating repairs and maintenance, and supervising housekeeping staff.
1. 46 — Developments arda.org
T
his continues the series on house-
keeping best practices, with a more
in-depth look at procedures and rec-
ommendations for linens. As with the
first part of this article, these tips will need
to be tailored to best fit your resort environ-
ment—depending on available resources.
Laundry Recommendations
Realizing that key decisions concerning
laundry vary—depending on available
budgets, on-site facilities, storage space,
and general property design—the recom-
mendations for best practices in this article
are in general terms with an understanding
that high quality standards can be achieved
and maintained through a variety of means.
Each property must make decisions that
are right for a particular location. Some
may decide to contract out the laundry
services with a professional service, others
may handle onsite, and others may use a
combination of the two.
Our goal as a panel is to provide decision-
makers with an outline of the key items to
consider, along with recommendations for
best practices.
Outsourced Laundry vs. In-House Laundry
Considerations
Limitations of space and capital may limit
ability to build a facility onsite.
When factoring in the costs of staffing,
chemicals, commercial equipment, and
utility costs, it may be more cost-effective
on the front end to outsource.
Typically, if you outsource to a laundry
service, your par levels should be higher
to allow for turnaround—thus a larger
investment in linens is required upfront.
Once linen leaves the property to be sent
to a third party, it has greater potential for
shrinkage (loss of inventory), so you have
to budget extra for replacement costs.
Whether outsourcing or in-house, many
properties are placing an emphasis on
green/sustainable laundry operations.
Linen and Towel Inventory and Par Level
Considerations
Accurate and timely inventories are key
components to the successful manage-
ment of these assets. Full knowledge of
the linen par levels at your property is
important. A linen inventory, regularly
scheduled every 30 or 60 days (or at a
Resort Housekeeping: A
Practical Approach (Part II)
BY HOUSEKEEPING BEST PRACTICES TASK FORCE MEMBERS (on behalf of ARDA Resort
Operations Council)
OPERATIONS
Best Practice
Be sure to keep clean linens separated from
soiled, used linens at all times. If possible,
your laundry carts should be color coded so
that soiled linens always go into soiled linen
carts and clean linens stored and transported
in completely separate carts. If you cannot
afford this system, then linen carts need to
fully cleaned and disinfected between uses
whenever making a switch between soiled and
clean linens. This same principle would apply
to laundry transport bags and storage areas.
2. October 2011 Developments — 47
minimum every 90 days), should be part
of your resort’s best practices.
Recommended inventory levels should
be at 2.5 to 3 par. You will then have one
par in use in units, one par in storage
immediately accessible if needed, and the
third par in transit to or from laundry.
Many resort properties are working with
less than 2 par of linen while running
75 percent or more in occupancy levels.
Increasing par levels would reduce
damage to linen supply as well as lower
payroll costs.
Be sure to include purchases and discards
into your count to determine a standard
shrinkage rate for your property, which is
necessary for accurate budgeting.
Take the usable life of each (linen and
terry) into consideration when evaluating
shrinkage.
Ideally, the same team members should
count each inventory period, adding to
the quality of consistency for you inven-
tory. (See section below for details about
conducting an inventory.)
Unit Linen Standards for Consideration
Key elements to establish when setting
standards include:
Size and depth of property mattresses;
Linen thread count, weight, color, etc.;
Use of duvets vs. bed spreads; and
Number and size of pillows on each bed.
Also, take into consideration whether the
resort does flat and fitted sheeting or triple
sheeting.
It is also important to forecast just where
the industry is headed with trends in
bedding and then determine whether or
not your property is going to follow those
trends if they mean a substantial increase in
costs of linens and/or laundry.
Conducting Your Linen Inventory
Conducting a thorough linen inventory is
essential for the executive housekeeper or
laundry manager, so as to properly distrib-
ute them throughout the property.
Experience has shown us a direct
correlation between an accurate and suc-
cessful inventory count and how well the
information regarding your inventory plans
is communicated to the necessary team
members throughout the property.
Step One: The Preparation Process
The preparatory process begins days before
the actual inventory is conducted. Clearly
communicate the proposed linen inventory
date and time to all team members, house-
keeping and laundry attendants, including
their particular roles.
1. Each room, suite or unit must be properly
outfitted with the full compliment of
bed linen and terry items. The general
assumption is that a full par of linen is
in all occupied and vacant rooms/suites.
Supervisors/inspectors must verify
that all rooms are properly stocked and
vacant/ready.
2. Adequate laundry staff should be
scheduled to process all linens the
evening prior to the morning inven-
tory. This includes stocking the fixed
and rolling shelving with linens in a
consistent manner by type and with folds
facing forward to accelerate the counting
process. Discarded items are counted
by type, logged, and bagged according
to property guidelines. We suggest that
cleaning towels and mop heads are to
be inventoried by color and type as well.
The executive housekeeper/director
of housekeeping may have additional
specific instructions to housekeeping and
laundry team members.
3. Housemen (or other assigned staff) are to
stock each storage closet on guest floors
in a consistent and organized fashion
dictated by the executive housekeeper.
All items are to be folded and placed
on shelves with the fold facing forward
to accelerate the counting process. At
the end of the day, the housekeeping
supervisors/inspector should inspect
each closet for organization, consistency,
and preparedness for inventory the next
morning. All storage closets must be
locked at all times to insure accuracy of
counts.
4. Room attendant carts should be stocked
in accordance with guidelines provided
by the executive housekeeper. All carts
should have linens properly folded
by type with folds facing forward to
accelerate the counting process. We
recommend that all microfiber cleaning
towels and mop heads be brought to the
main laundry (or other designated area)
for processing and inventoried with the
A Basic Understanding of Linens and Terry Cloth
TERRY CLOTH
Terry cloth is a fabric with loops that can absorb more water than a traditional cloth, due absorbency
and softness. There is a wide variety of terry cloth in the marketplace today ranging in size, durability,
softness to the touch, and type of fabric. A few more popular types are combed cotton—which uses
a process that yields extra strength, softness, and daily wash durability—and microfiber, the newest
type of terry cloth fiber, made of synthetic fibers. With microfiber, the loops are always cut, making it
an excellent cloth for cleaning delicate surfaces.
Terry cloth is the preferred material for bath towels, bath sheets, hand towels, washcloths, pool towels,
and robes found in resort bathrooms and pool areas.
TYPES OF FABRIC LOOPS
Name/Ratings Loop Length Softness Absorbency Cost Durability
Egyptian Cotton Loops Longest Softest Very high $$$ Least
Pima Cotton Loops 2nd longest Very soft Very high $$$$ Durable
100 % Combed Cotton 3rd longest Soft High $$ Very durable
100% Standard Cotton Middle length Less soft Less $ Very durable
Short length Least soft Least $ Most durable
Microfiber Cut loops Very soft Extremely high $$$ Very durable
Accurate and timely
inventories are
key to successful
management. Continued on Page 53
3. October 2011 Developments — 53
laundry count. [NOTE: We suggest that a
cart that is properly stocked for inventory
is shown to the staff prior to the inventory
to minimize having to correct placement
concerns during the inventory process.
Cart number and count should be main-
tained on a separate sheet from storage
closet to ensure that each cart on property
is accounted for during the process.]
5. Evening housekeeping staff should be
given specific instructions on where to
pull necessary linens from and what to do
with soiled linens recovered from rooms
serviced during the evening prior to the
inventory.
6. At close of business the night before the
inventory, we recommend posting signs
that state “Linen Inventory in Progress”
in laundry or designated central storage
area. No one should pull any linen until
the inventory is completed. Staff that
arrives early to work should not move any
items until all teams have completed their
counts.
7. Throughout the process, the executive
housekeeper should revise the inventory
count forms or spreadsheets for distribu-
tion and tabulation of inventories.
Step Two: Inventory Count
Once all areas are stocked in an organized
manner, the inventory should proceed in an
expedient manner. It should take between
45 minutes to a few hours to count the
entire property.
The executive housekeeper should assign
the same team members to the actual
inventory counts for most consistency and
accuracy. Teams of two people usually work
well in most properties. Regardless of the
final size of your inventory teams, each
team must be given specific areas to be
counted.
Some examples of team assignments:
TEAM ONE: Assigned to count fixed and
rolling shelves in laundry/housekeeping
area, including microfiber cleaning items,
soiled items from the previous night, and
new linen on storage shelves and linens
found in and around equipment such as
washers, dryers, and ironer.
TEAM TWO: Assigned to count the storage
closets in one-half of buildings.
TEAM THREE: Assigned to count the
remaining building storage closets includ-
ing and linens on the room attendant
carts.
Step 3: Final Tabulation/Reporting
Once the established teams have com-
pleted their assigned counts, the executive
housekeeper should tabulate the quantities
from the teams and input into the inventory
Excel spreadsheet. With an accurate total
level of linen inventory now available, these
numbers are used to determine the amount
of linen required to order to maintain
the pre-determined par levels. Note: the
amount of linen required to order is usually
calculated in terms of dozens.
Remove all “inventory signage” and
thank everyone for their cooperation in this
efficient operation. As an important final
step, team members should evaluate the
inventory process and suggest improvement
for efficiency prior to next inventory count.
If the inventory count forms or spreadsheets
need to be tweaked or revised, the executive
housekeeper can make notes of this for the
future.
Chemicals
With respect to on-site laundry operations,
determining which chemical company to
use is a very important aspect, in terms
of effectiveness levels, dispensing system
automation, sales and service, price, train-
ing of staff, etc.
This topic deserves at minimum an
honorable mention in the day-to-day
operational cost of running a laundry.
One of the worst things in laundry is to
have everything else in place—the equip-
ment, correct par, the staff to process the
linen—but yet not have quality chemicals to
effectively clean your items.
Overall
This ends our series on housekeeping
best practices and how to enhance the
guest experience through the way we keep
our units. The issues addressed here are
the most top-line ones and we hope you
find them useful to incorporate in your
own properties. For other best practice
resources, please see http://www.arda.org/
hoa-outreach/toolbox.aspx on the ARDA
Web site.
Constantly evaluate
the inventory
process to see where
it could be improved.
RESORT HOUSEKEEPING
(Continued from page 47)
NEW PET & SERVICE ANIMAL POLICIES
(Continued from page 48)
MEMBER PROFILE
(Continued from page 18)
service animals. Courts, like the 9th Circuit
Court in Lentini v. California Center for
the Arts, have made the law clear: unless a
service animal becomes unruly or danger-
ous, it may not be removed or excluded.
If the animal does become unreasonably
disruptive or threatening, the owner is
responsible for controlling it; if it cannot
be controlled, the animal may be excluded
but the guest should be welcome to stay
without the animal. On the flip side, the
property owner and operator are not
required to provide special services for
service animals (like food, water, doggy
bags, leashes, etc.) or to clean up after
“accidents.” Houskeeping staff, however, if it
is their policy to clean units and put guest’s
items away, should also treat the animal’s
accoutrements in the same fashion.
Application of Pet Policies
Remember—service animals are not pets!
So the same policies that may apply to pets
do not apply them.
A carefully drawn policy that accommo-
dates the latest ADA-approved guidelines
for service animals will help you avoid
embarrassing encounters at your resort
and deflect an expensive legal situation.
Familiarize yourself with the latest at www.
ada.gov/service_animals_2010.htm.
What sales and/or marketing efforts do you
think are unique to the Wyndham Vacation
Ownership brand?
Because of our large scope and size, we’re
able to take advantage of multiple opportu-
nities in today’s marketplace. Through our
Wyndham Asset Affiliation Model—our
fee for service model that allows us to
leverage our extensive sales and marketing
channels—we’ve added new inventory
without having to spend millions of dollars
in development cost. We’re also focused
on acquiring new owners, and our strong
alliances with companies like Caesars
Entertainment and Sea World provide us
with a constant channel to introduce our
products to a new generation of owners.