This presentation is to critically evaluate the theoretical perspectives of questionnaire design concepts.
And to demonstrate critical insight into the practical use of principles and standard tips in designing questionnaires.
4. Learning Outcome
To critically evaluate the theoretical perspectives
of questionnaire design concepts.
To demonstrate critical insight into the practical
use of principles and standard tips in designing
questionnaires.
5. What is a Questionnaire
A questionnaire is a research instrument
consisting of a series of questions (or other
types of prompts) for the purpose of
gathering information from respondents.
The questionnaire was invented by the
Statistical Society of London in 1838.
7. Define the
problem
Plan how it will
be administered
Write the
questionnaire
Desk check
Pilot survey
Steps to take in Designing a Questionnaire
8. Define the Problem
What is the purpose
Who is the target population
What is the information going to be used for
What exactly do we want to find out
9. Plan how it will be administered
Telephone interview
Post online
In person interview
Written interview
Affects type of questions that can be asked
(Budget, reach more people, defined target)
10. Write the questionnaire
Interesting question in the beginning (capture
interest). Sensible grouping (by question type or
topics) make the question easy to answer.
Interesting, respectful (Ethical).
Informative title, introduction (Purpose & for
whom, confidentiality, etc.)
Thank you
11. Desk Check
Seeing your questionnaire for the first time.
Read instructions and fill out the answers.
See what can be confusing.
Identify irrelevant questions.
Look out for Grammar and spelling errors
Correct questionnaire.
12. Pilot
Get a group of people to answer your questionnaire
Highlight questions that are confusing
And questions that are annoying or boring.
Quick analysis to see responses.
13. Good Survey Question Tips
All respondents interpret question the same.
Willing to answer the question.
One respondent will answer truthfully.
Can answer. Knowledge or information.
Not double barreled.
Avoid biased terms.
Pretest your questions.
22. Examples of Bias & Variance
Variance – “Last week, were you a victim of a serious crime?”
Bias – “NPOWER supports families through financial empowerment;
Are you in favor of the NPOWER programme?”
25. Standardized Interviewing
The goal of standardization is that each respondent is
exposed to the same question experience and that the
recording of the answer be the same too.
So that any difference in answers can be correctly
interpreted as reflecting differences in respondents and
not differences in the process that produced the
answers.
Assumption – Interviewer & Wording adequate
26. Standardized Interviewing
Wording of items.
Neutral or non-directive probe – Let me repeat, whatever it means to
you, yes or no, be more specific.
You can not paraphrase or engage in grounding
Answers should reflect what respondents say
No feedback is allowed, no personal information on topic preference
27.
28. Conversational Interviewing
Standardization of meaning instead of standardization
of wording.
Allow Interviewer to say what ever is required to
ensure that the respondent understands the meaning
of the question.
First read the question as worded, then can paraphrase
Suchman & Jordan 1990
33. Concept Specification
How much social capital do you have?
Social Capital
Spatial location
Quality of relations
Civic
Structure of relations
Type of structureSize ReciprocityTrust
SocialFormal Informal
41. Retrieval of Information
Episodic Memory
Semantic Memory
Forgetting - inference & Decay
Retrieval Cues
Encoding
Matching context of their recall – Divers – Imagine
the context.
42. Judgement and Estimation
Availability Heuristic – can not recall so must be rare
(e.g. Words with first R or third letter R. Famous male
and female names)
Frequency estimation – Every 8 weeks so 6 times a
year. I do this a lot so 10 times a year.
43. Reporting the answer
Mapping and Reporting Stage
May not be expressed precisely. Lack of response
option – Transformation.
Primacy, recency effect. Order and positioning.
45. No survey can achieve success without a well-designed questionnaire.
Fortunately, questionnaire design is gaining more focus to guide
researchers in developing a flawless questionnaire.
Data collected through a well designed questionnaires are less likely to
suffer from interviewer and respondent bias.
46.
47. References
• Google images. Available at: https://www.google.com.ng/imghp
• Monitoring the Future about Drug Abuse (2005) Grade 12, Form 1.
• British Crime Survey 2002 – https://www.data-archive.ac.uk/
• Foddy, W. H. (1994). Constructing questions for interviews and questionnaires:
Theory and practice in social research (New ed.). Cambridge, UK: Cambridge
University Press.
• Gillham, B. (2008). Developing a questionnaire (2nd ed.). London, UK:
Continuum International Publishing Group Ltd.
• University of Michigan. Questionnaire Design for Social Surveys. Video Series
• Suchman and Jordan (1990) Conversational Interviewing.