They sent an enquiry last week requesting details about new portable weights. The caller asks if Mr. McWain received the letter, as there will be a meeting tomorrow where they will decide what new items to purchase for the next season. The caller requests that Mr. McWain call them back after lunch at extension 223.

1. Chapter1: Telecommunication Unit 4: Can I take a message?
Smart
Study the smart box Box
2
Reported Speech
This is how we show what somebody saying (or writing in a letter) and how we make reports
about it.
He says: ´We sent you an enquiry last week.´
(= what he really says)
He says that they sent us an enquiry last week (or: the week before)
(= your present report)
He said that they had sent us an enquiry the week before.
(= your past report)
He says: ´There will be a meeting tomorrow.´
(= what he really says)
He says that there will be a meeting tomorrow (or: the next day).
(=your present report)
He said that there would be a meeting there the next day.
(= your past report)
Do you notice the differences?
Times and places many changedepending on the situation
Tenses do not change if your report is about something new and present:
He saysthat…
He tellsme that…
He writesthat …
Tenses changeif your report is about something in the past:
He saidthat...
He toldme that…
He wrotethat…
Remember: The past tense changes into the past perfect tense!
The future tense changes into the first conditional!
Caller: Yes, please. We sent you an enquiry last week. We said for all details of your new portable
weights. And now I want to know if MrMcWain has already received the letter. It is urgent,
there will be a meeting of our management here tomorrow and we will decide what new
articles to buy for the next season. Could MrMcWain call me back when he comes in from
lunch, please? My nuber is 754 8864, extension 223.
The caller says that