Rosalva Rendon is seeking a position that utilizes her strong organizational, customer service, and communication skills. She has over 2 years of experience in customer service fields including as a retail salesperson, stock clerk, and providing customer service. She is bilingual in English and Spanish. Her resume lists qualifications, skills, work history including positions at Old Navy and Toys R Us, education including certification as a massage therapist, and professional and personal references.

1. Rosalva RendonRosalva Rendon
1926 Verbena Drive1926 Verbena Drive ♦♦ Bakersfield, CA 93304Bakersfield, CA 93304 ♦♦ Cell (661) 557-3577Cell (661) 557-3577
rendon.rosalva1@gmail.comrendon.rosalva1@gmail.com
OBJECTIVE: To obtain a position that will enable me to use my strong organizational skills,OBJECTIVE: To obtain a position that will enable me to use my strong organizational skills,
educational background and ability to work well with people.educational background and ability to work well with people.
QUALIFICATIONS:QUALIFICATIONS:
 2 ½ Years Experience in Customer Service field2 ½ Years Experience in Customer Service field
 Assume responsibility to complete assignmentsAssume responsibility to complete assignments
 Bilingual; Fluent in written and verbal Spanish communicationsBilingual; Fluent in written and verbal Spanish communications
 Calm and diplomatic at all times, including high pressure situationsCalm and diplomatic at all times, including high pressure situations
 Compassionate, committed to helping othersCompassionate, committed to helping others
 Confront emergencies and stressful situations competentlyConfront emergencies and stressful situations competently
 Enjoy learning new concepts and accepting responsibilitiesEnjoy learning new concepts and accepting responsibilities
 Knowledge of children’s developmental activitiesKnowledge of children’s developmental activities
SKILLS AND ABILITIES:SKILLS AND ABILITIES:
 AppointmentAppointment
SchedulingScheduling
 Computer LiterateComputer Literate
 Customer ServiceCustomer Service
 FaxingFaxing
 Front OfficeFront Office
 Microsoft WordMicrosoft Word
 Office EquipmentOffice Equipment
 Time ManagementTime Management
 Basic Office SkillsBasic Office Skills
WORK EXPERIENCE:WORK EXPERIENCE:
Stock ClerkStock Clerk –– Accepted delivered packages and ensure proper amount is inside; Unloaded merchandise;Accepted delivered packages and ensure proper amount is inside; Unloaded merchandise;
Marked items with identifying codes, such as price, stock, or inventory control codes; Stocked shelves withMarked items with identifying codes, such as price, stock, or inventory control codes; Stocked shelves with
unpacked items; Ensured label is clear and visible; Helped customers fill orders; Kept records of sale;unpacked items; Ensured label is clear and visible; Helped customers fill orders; Kept records of sale;
Replenished inventory; Ensured customer received product; Replaced damaged or missing products;Replenished inventory; Ensured customer received product; Replaced damaged or missing products;
Worked with salespeople on inventory and orders; Provided assistance or direction to other stockroomWorked with salespeople on inventory and orders; Provided assistance or direction to other stockroom
workers.workers.
Retail SalespersonRetail Salesperson –– Greeted customers and ascertained what each customer wants or needs;Greeted customers and ascertained what each customer wants or needs;
Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires;Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires;
Answered questions regarding the store and its merchandise; Described merchandise and explained use,Answered questions regarding the store and its merchandise; Described merchandise and explained use,
operation, and care of merchandise to customers; Ticketed, arranged and displayed merchandise tooperation, and care of merchandise to customers; Ticketed, arranged and displayed merchandise to
promote sales; Opened and closed cash registers; Balanced cash drawers and made deposits.promote sales; Opened and closed cash registers; Balanced cash drawers and made deposits.
Customer ServiceCustomer Service –– Scheduled appointments, and maintained and updated appointment calendars;Scheduled appointments, and maintained and updated appointment calendars;
Provided information, took messages and scheduled appointments; Made copies of correspondence andProvided information, took messages and scheduled appointments; Made copies of correspondence and
other printed material; Operated office equipment such as fax machines, copiers, and phone systems; Usedother printed material; Operated office equipment such as fax machines, copiers, and phone systems; Used
computers for word processing, database management, and other applications; Received payment andcomputers for word processing, database management, and other applications; Received payment and
recorded receipts for services; Resolved customer complaints; Referred unresolved customer grievances torecorded receipts for services; Resolved customer complaints; Referred unresolved customer grievances to
designated departments for further investigation; Provided information about establishment such asdesignated departments for further investigation; Provided information about establishment such as
location of departments or offices, employees within the organization, or services provided.location of departments or offices, employees within the organization, or services provided.
WORK HISTORY:
Retail SalespersonRetail Salesperson Old NavyOld Navy Bakersfield, CABakersfield, CA
Massage TherapistMassage Therapist Self-EmployedSelf-Employed Bakersfield, CABakersfield, CA
Stock ClerkStock Clerk Toys R USToys R US Bakersfield, CABakersfield, CA
EDUCATION:
Santa Barbara Business College –Santa Barbara Business College – Massage TherapistMassage Therapist Bakersfield, CABakersfield, CA
Prospect High School –Prospect High School – DiplomaDiploma Antioch, CAAntioch, CA

2. REFERENCES AVAILABLE UPON REQUEST
Rosalva RendonRosalva Rendon
1926 Verbena Drive1926 Verbena Drive ♦♦ Bakersfield, CA 93304Bakersfield, CA 93304 ♦♦ Cell (661) 557-3577Cell (661) 557-3577
rendon.rosalva1@gmail.comrendon.rosalva1@gmail.com
PPROFESSIONALROFESSIONAL RREFERENCESEFERENCES
Teresa Alcaraz/Alcaraz Natures Herbs & MassageTeresa Alcaraz/Alcaraz Natures Herbs & Massage
Message TherapistMessage Therapist
Bakersfield, CABakersfield, CA
(661) 371-0756(661) 371-0756
PPERSONALERSONAL RREFERENCESEFERENCES
Crystal VieyraCrystal Vieyra
Bakersfield, CABakersfield, CA
(661) 748-6579(661) 748-6579
Arminda ArellanoArminda Arellano
Bakersfield, CABakersfield, CA
(661) 748-5681(661) 748-5681
Mary VellidoMary Vellido
Delano, CADelano, CA
(661) 390-6331(661) 390-6331