The document discusses CoolAutomation's remote service for HVAC systems, highlighting features such as continuous monitoring, data analytics, and automatic notifications to improve efficiency and customer experience. It presents a case study that details the proactive approach taken in a high-end residential building to address system errors, showcasing the benefits like reduced downtime and enhanced service. The guide outlines steps for implementation, including connectivity and installation processes.

1. CoolAutomation
HVAC
Remote Service
Aug 2020

2. What is Remote Service?
CoolAutomation 2020 2
• Continuous and automatic monitoring of a system’s operational and technical status
• Capture all system’s data that is available through Service Tools
• Store all data history in the cloud
• Privacy, security & access control restrictions at the highest levels
• Data analytics engine that continuously search for anomalies
• Automatic Alert Notifications to email and phone
• Intuitive, accessible from anywhere, diagnostic software tools
Reactive/Local --> Proactive/Remote
COVID 19
ALL industries
are accelerating
adoption of
remote services

3. Remote Service Benefits– Use Case
3
• Site: UK – High-end residential building
• VRF System: Mitsubishi Electric
• Auto notification from service app:
Error Code 5103 IDU
• Impact: Unit Down
• Potential Cause: problematic Thermistor
Reading / PCB issue
• Resolution: Proactively schedule technician
• Customer Experience: Very good. Proactive
service.
• Benefits:
• Minimum system downtime
• Save technician time on site
• Take the right equipment
• No hassle to customer
Using Diagnostic Historic Data – alert on spikes in Therm
reading

4. Benefits of Moving To Remote Service Model
4
New Service
Offerings
• Remote monitoring -
Proactive
• Predictive maintenance
• Periodic remote checkups
• Multi Brand Support
• Faster Response
Operational efficiency
and cost savings
• Remote analysis and monitor
from anywhere
• Remote ‘first aid’ guidance
• Avoid unnecessary trips
• Smart use of expert’s time
Sell to your
customers
• Reduced downtime
• Longer equipment lifespan
• Save time on the phone
for ‘remote troubleshoot’
• Energy efficiency
• Continuous monitoring
• Bonus – Control App

5. How to Start?
CoolAutomation 2020 5
Contact us to get more information
Planning
• Connectivity devices
• Site topology
• Subscription program
• Determining costs
STEP 2
Plug & Play
Installation
• Connect to HVAC system &
Network
• Auto system detection
• Verify systems/unit addresses
STEP 3STEP 1
Site Information
• VRF systems
• Site architecture
• Network availability

6. Thank you