1. FELIX LEGAL SOLUTIONS
WE PROVIDE SUPPORT SOLUTIONS
www.felixls.com
RELATIVITY SUPPORT SERVICES
Relativity Project Management Services
Felix can guide your Relativity cases seamlessly and cost effectively during typical overnight hours in the US. Our flexible
competitive pricing and 18/7 availability give our clients a competitive edge in servicing their high value clients
Looking for overnight Relativity Helpdesk or Project Management coverage? Felix experienced support team is available on
18/7 basis to monitor your Relativity Helpdesk email account and respond on your behalf! Our Project Management team is
available to handle complex issues keeping your review moving forward around the clock.
What can you expect from the Relativity Helpdesk package?
 Trained and dedicated project managers.
 Email support with an option to white label. Forward support requests
from your Helpdesk email account to Relativitysupport@felixls.com
mailbox which is tracked on a 18x7x365 basis
 Monitor your helpdesk email account during support hours. Responses
sent from your helpdesk email ID using webmail access
 Ticketing system to track and close every call/ Support request logged by
your client
 Provide your client immediate answers or escalate high level queries to
your PM/kCura Relativity Support/kCura Help Desk as necessary.
 Assumption of open tickets from your support team at the end of their
coverage period
 Daily and weekly reporting of open support tickets
 Flexible options to subscribe: Monthly blocks of 25/50/100 hours or a
dedicated full-time employee
 Option to choose specific blocks of time whenever your client needs the
most support
Relativity® Services covered:
 Batching
 Persistent highlighting
 Coding
 Searching
 Reporting
 Redactions
 Tagging
 User Credentials
 Performing mass operations
 Creating and modifying layouts
 Exporting and Importing Data
 Database Migrations
 Index Builds (Analytics, DtSearch, Structured Analytics)
 Native Imaging
 Binders
 Environment Installation/Upgrades