M/s Checkmate Global Technologies is a digital technology services company offering cutting-edge software product engineering solutions.

1. Copyright © 2021 CheckMate Global Technologies. All rights reserved.
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M/s Checkmate Global Technologies Services Walkthrough.

2. Copyright © 2021 Checkmate Global Technologies. All rights reserved. 2
Company Overview
Checkmate is a global technology services start-up with vast experience in consulting, technology innovation, platform engineering, cloud
infrastructure management, DevOps, product life cycle management, managing mission-critical platforms, and providing technical solutions.
Founded in Bangalore, India, we have tactical expertise in Production Management with a focus on infrastructure availability and operational
efficiency, automation, and entire product life cycle management. Our 24X7 high-performance engineering teams can swiftly assist to achieve your
product aspirations. Our teams execute respective assignments with commitment and objectivity to deliver excellence. Our expertise in cutting-edge
technologies, learned engineering practices, and continuous delivery makes any organization future-ready.
Operating Model
Checkmate dedicates a 24x7 Integrated Account Management Team to manage your project, consultative architectural guidance delivered in the
context of your infrastructure applications and oversee the entire implementation process. A designated Technical Account Manager (TAM) to deal
with business escalation and monitor the business case progress. We also assist you to choose the apt architecture and tools to kickstart your project
and provide a disciplined, enterprise-aware team of Solution Architects, Technical Account Managers, and Subject matter experts to bring your vision
to life.
The function of the Integrated Account Management team is to:
• Manage the overall service delivery, and handover to service operations
• Provide regular status updates to the customer
• Ensure the service is delivered on time, and as per customer’s requirements
• Facilitate the early identification, and resolution of any potential delivery problems
• Ensure accurate billing is generated to the client
• Our goal is not only to meet your expectations but also to exceed them.

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Checkmate value systems
Excellence:
Anticipate the needs and meet
them with products and services
that set new standards to become
the best.
Best resources:
Developing and retaining the best Resources
for our business, challenging our people and
fostering a collaborative and mutually
supportive environment.
Respect for the individual:
We have core values that have
defined us the company we are
today. We treat every customer and
every member of our individual
communities fairly and equally.
Learning and sharing:
Whenever we found out anything
remarkable, we have thought it’s our duty to
put down discovery on wiki, so that all
ingenious people might be informed thereof.
The productivity of that capital depends on
how effectively people share their
competence with those who can use it.
Checkmate cultures rely on values of foundation

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Our Cloud & DevOps Services
 Cloud Infrastructure Engineering
 24X7 Remote production Support
 Infrastructure Deployment Services
 IT Infrastructure Help Desk Management
 Remote Site Reliability Engineering (SRE) Team
 Patch Management
 Network Management Services
 Configuration Management
 Infrastructure as Code
 Containerization Onboarding
 Infrastructure Automation
 Incident & Change Management
 Infrastructure Monitoring
 Alert Management
 Monitoring rules optimization
 Run Book Automation
 Process Re-Engineering
 Cost Optimization
 Cloud Strategy Development
 Document management
 Infrastructure Operations Management
 Infrastructure Migration
 Infrastructure Risk Assessment
 DevOps Consulting & Strategy
 DevOps pipeline re-engineering & Security
 Release Management
 Test automation with CI/CD pipeline
 GitOps
 Big Data Infrastructure Management
 Database Management
 Alert Management
 Monitoring rules optimization
 MLOps
 GitActions

5. Copyright © 2021 Checkmate Global Technologies. All rights reserved. 5
Why Choose Checkmate
Right Skills: We evaluate your business
requirements and plan necessary action to bridge
the gaps accordingly
Contracts and Confidentiality:
We don't share the nature of your work with
anyone and ready to share a fully signed NDA for
your project confidentiality.
Integrated Account Management Team:
This team contains Designated Technical Account
Manager(TAM) and direct access of Solution
Architects to guide on any technical subject.
Money Back:
Speedy Set-up, Cancel at any time, no-questions-
asked money back guarantee,
We organized team according to technology requirement and solutions that meet the distinct needs of
your business. We match the size and scale of your operations
Dynamic Processes:
Flexibility to quickly change services
methodologies in response to a changing business
environment.
Reliable Service:
We have in-house performance engineering team
with dedicated technical leads.
Communication and Transparency:
Checkmate emphasis on communication to
develop better understanding of client’s
business expectations and we share detailed
sprint summary report with timesheet.
Escalation Hierarchy with SPOC:
Checkmate provides escalation matrix to
swiftly deal with any unpleasant production
event. Although our dedicated Technical
Manager (TAM) will be reachable 24X7 to
assist you on necessary requirement.
Operational Improvement:
Checkmate provides also share operational
experiences with customer to improve
existing SOP (standard operating
procedures) and strive to automate them if
required.
Best Pricing:
We guarantee you to give best pricing in this
segment, however You can challenge us If you do
not get along with our pricings.
Best in class office infrastructure:
Best workplace in the industry. Flexibility:
You get to hire developers or Remote Support
Engineer on a full-time/part-time or hourly basis
Process Driven: Agile Development, Best
Coding Practices & Documentations
Risk-Free Trial:
40 Hours for dedicated Remote Engineer

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How to onboard a high-performance Remote Engineer
Resources Identification:
We deeply assess the candidate's technical capability,
hands-on experiences on projects, attitude, and
communication skills. We also recommend you to take
technical assessment.
First Phase:
Start a Conversation with us share project
technical requirements, core expectation
relevant skill set, prerequisites, and
deadlines.
Negotiation phase: You can either choose a fixed
hourly rate / onboard a dedicated remote engineer which
is 30% cheaper. You can select an apt commercials model
based upon your best interest in mind and we will submit
an estimate with a timeline and price.
1 2
Integrated Account management team:
You will be assigned to an Integrated account management team
along side engineer to establish a resource accountability, review
progress, identify operation improvement and engagement
management, model.
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4
Security and Confidentiality:
We take our client’s Intellectual Property & Security Seriously, Therefore we
will sign an NDA as a mandatory part of our contract with every new
customer. We sign it as a company and at an individual level as well. Any
employee who has access to your code/technology is bound by it.
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Remote Collaboration Model
Resources
Onboarding
We carefully select resources after
scrutinizing technical, Communication
skills, and suitable attitude for business.
Afterward we also recommend to have
clients interview developers before
hiring
Resources
Knowledge Transfer
We ensure resources project-specific
technical and functional training
sessions with relevant counterparts
about technical assets, work culture,
and delivery methodologies.
Daily Scrum
Standups
A daily short meeting to understand
resources accountability, ongoing
issues, critical deliveries, and respective
course of actions. The daily short
meeting does help to develop
transparency within the team and
customer.
Sprint Planning and
retrospective review
Sprint planning is the imperative
parameter to allocate assignments as per
resources bandwidth. Subsequently, a
retrospective review does help to track
progress against delivery deadlines and
understand roadblocks.
Quarterly Business
Review Meeting
We prepare a project summary for
partners, executives team and share
success stories. We also capture
customer feedback about services
improvement. Additionally, strive to
understand upcoming quarter business
goals and expectations from
outsourcing partners.
Weekly Status
Check Meeting
We believe to hold crystal clear
communication between both
counterparts to build up trust and
strong rapport. We prefer to share
updates on ongoing tasks, discuss
roadblocks, get updates on upcoming
projects and feedback for operational
improvements.

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Infrastructure management practices
Cloud
Engineering
Operation Management
• Incident Management
• Problem Management
• Change Management
• Availability Management
• Service Improvements
Level 1 (Global Service Desk 24X7 Monitoring) - English
Level 2 (Application/Technology specific issues, work around, Release, RCA, Documentation, RCA)
Level 3 (Technical support, Bug Fixes, RCA, CR, DevOps Release Management, Operational
efficiencies, Automation & Patching) 8 x 5 Business Hours (M-F: 0900-1700)
Operations (Monitoring, Event Management, SOP, KEDB based Support)
Governance Model: Weekly meeting will be scheduled between counterparts and TAM (Technical manager) to understand the assigned task progress &
challenges to meet client’s core expectations.
DevOps Management
• Application Development and unit testing
• Configuration and Release Management
• DevOps Pipeline Management.
Test Management
• Defect management
• Test Support/Capacity planning
• Performance testing, stress testing, testing
planned deliverables
• Support for UAT/CAT/, CIT, IVVT, Test
automation,
Support Coverage 24X7
Offshore Service Delivery Location
DevOps
Management

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CheckMate Services Benchmark SLAs
Checkmate is equipped with an appropriately sized and skilled Operations centre. This function provides day-to-day operational services and Technical services interface
between customers and Checkmate. Following target SLA reflect the quality of services, standardization, centralize IT Operations. .
Deliverable Description Premium
Operation Window 24x7x365
Support Access/Response Method Remote Support/Chat/Web/Email/Phone
Service Review / Reporting Weekly / Quarterly Business Review
Incident
Priorities
Category Response Resolution Service Level
P1 Critical 15min 4Hours 95%
P2 High 2Hours 12Hours 90%
P3 Medium 4Hours 24Hours 80%
P4 Low 24Hours 72Hours 80%
Change
Management
Light/Medium: Unlimited
High: 4
Emergency: 2
Monthly web
uptime
99.999
Impact Low Medium High
Low Priority 4 Priority 4 Priority 3
Medium Priority 4 Priority 3 Priority 2
High Priority 3 Priority 2 Priority 1
Incident Priorities
Urgency
Response Time
Time elapsed from the filing of an incident
until a technical or support person
responds the incident in the incident
tracking system. The time is only calculated
during service hours.
Resolution Time
Time elapsed from the filing of the incident
until the resolution of the incident. The
time is calculated during service hours.
Offshore Location Bangalore, India
Checkmate provides 24x7 technical support/services from high-quality engineers to manage your environment, consultative architectural guidance delivered in the context of your
infrastructure applications and use-cases, and a designated Technical Account Manager (TAM) to deal with business escalation / monitor the business case progress.

10. Copyright © 2021 CheckMate Global Technologies. All rights
reserved.
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Services Implementation planning
Checkmate will dedicate a IAM team with specialise TAM to manage the project, and oversee the entire implementation process. Our Solution Architect will engage
the best certified individuals for the deployment of your service. The function of the project team is to:
 Manage the overall service delivery, and handover to service operations
 Provide regular status updates to the customer
 Ensure the service is delivered on time, and as per customer’s requirements
 Facilitate the early identification, and resolution of any potential delivery problems
 Ensure accurate billing is generated to the client.
Service Implementation Approach
Technical Account Managers - are primarily responsible for the successful implementation of the service, from the ordering phase to service hand-over. The
project manager acts as the single point of contact for all issues relating to the delivery of a new service. Technical Managers are the main point of contact for the
customer following the successful delivery of the service, development of the schedule, and resources to ensure service acceptance by the customer, and the
commencement of normal operations. They are involved in the service delivery process in order to provide continuity of pre- and post- delivery customer care
Solution Architect - are engaged in the project as necessary to address any Technical issues, Service Development, or Support enhancements that may be
required for the customer solution which are beyond the scope of the offering.

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Frequently asked questions
Question: How newly hired DevOps Engineer work with us.
Ans: Yes, you can hire extensively experienced DevOps engineer from us. If you want, you can manage your engineer directly, assign tasks, and review the output. Alternatively,
we will also share IAM team details containing Technical Account Manager and Solution Architect who acts as your single point of contact while managing engineers on your
behalf.
Question: How do you deal with data privacy and confidentiality
Ans: Certainly, we have the policy to sign a non-disclosure agreement (NDA) with every client. Upon request, we sign an agreement with our clients to secure business
information and trade secrets.
Question: Do you share the engineer profile during onboarding process.
Ans: Yes, We will share potential candidate profiles with you to have further assessment. You can thoroughly assess candidates' technical capabilities and attitudes before
selecting them.
Question: What if you are happy with resource performances or working methodologies.
Ans: Our technical account manager would strive to understand the challenges and resolve them, nonetheless if you are not hold reservation about resource performance or
capability, we will unconditionally replace the resource.
Question: What is 40 hours free pilot run period
Ans: You can start with a 40 hours trial period. This means that you have enough time to verify the candidate capabilities. If you're delighted with the results, you can continue
for as long as you'd like. If you're not entirely convinced, you won't be invoiced for the time spent. From there, we can either part ways, or we can assign another developer who
may be more suitable and with whom you will commence another, no-risk trial.

12. Copyright © 2021 CheckMate Global Technologies. All rights
reserved.
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Thank you
Checkmate Global Technologies private limited
Mobile: +91-9100400113 /+1 631-565-7217
Website: www.checkmateq.com
Email ID: sales@checkmateq.com
CheckMate Global Technologies Private Limited