SlideShare a Scribd company logo
 
Relationship Management ,[object Object],[object Object]
The Time to Build Relationships  is NOW ,[object Object],[object Object]
Dialogue + Give & Take = Relationships ,[object Object]
Stakeholders ,[object Object],[object Object],[object Object],[object Object],[object Object]
Broad Categories of Stakeholders ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Internal Stakeholders ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
External Stakeholders ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],The Community at Large
Media ,[object Object],[object Object],[object Object],[object Object],[object Object]
Other Communications Professionals ,[object Object],[object Object],[object Object]
Stakeholder Considerations in a Crisis ,[object Object],[object Object],[object Object],[object Object]
Stakeholder Communications  in a Crisis ,[object Object],[object Object],[object Object],[object Object]
In a crisis, is one group of stakeholders more important than the others?
The Answer to the Great Debate ,[object Object],[object Object]
Employees are your Ambassadors ,[object Object],[object Object],[object Object]
Employees as the Priority http:// www.youtube.com/watch?v =nD5GWmmwVzk
References ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Concluding Thoughts ,[object Object],[object Object]

More Related Content

What's hot

Building a sustainable non-profit organization
Building a sustainable non-profit organizationBuilding a sustainable non-profit organization
Building a sustainable non-profit organization
Browne & Mohan
 
Event Stakeholder Management: Festival and Convention
Event Stakeholder Management: Festival and ConventionEvent Stakeholder Management: Festival and Convention
Event Stakeholder Management: Festival and Convention
Yusskei
 
How to Overcome Your Board's Fear of Fundraising, Once and for All
How to Overcome Your Board's Fear of Fundraising, Once and for AllHow to Overcome Your Board's Fear of Fundraising, Once and for All
How to Overcome Your Board's Fear of Fundraising, Once and for All
4Good.org
 
Genna M. Petrolla- NLDP Marketing Panel
Genna M. Petrolla- NLDP Marketing PanelGenna M. Petrolla- NLDP Marketing Panel
Genna M. Petrolla- NLDP Marketing PanelGenna M. Petrolla
 
Interest Groups
Interest GroupsInterest Groups
Interest Groups
Austin Trantham
 
Establishing reputational resilience: How internal communications can keep yo...
Establishing reputational resilience: How internal communications can keep yo...Establishing reputational resilience: How internal communications can keep yo...
Establishing reputational resilience: How internal communications can keep yo...
CharityComms
 
Mgiletter0601 v3c
Mgiletter0601 v3cMgiletter0601 v3c
Mgiletter0601 v3c
John A. Martin, CFRE
 
Gensler Architectsure public appeal for gifts to their employees exclusively ...
Gensler Architectsure public appeal for gifts to their employees exclusively ...Gensler Architectsure public appeal for gifts to their employees exclusively ...
Gensler Architectsure public appeal for gifts to their employees exclusively ...
Andrew West
 

What's hot (9)

Building a sustainable non-profit organization
Building a sustainable non-profit organizationBuilding a sustainable non-profit organization
Building a sustainable non-profit organization
 
Event Stakeholder Management: Festival and Convention
Event Stakeholder Management: Festival and ConventionEvent Stakeholder Management: Festival and Convention
Event Stakeholder Management: Festival and Convention
 
How to Overcome Your Board's Fear of Fundraising, Once and for All
How to Overcome Your Board's Fear of Fundraising, Once and for AllHow to Overcome Your Board's Fear of Fundraising, Once and for All
How to Overcome Your Board's Fear of Fundraising, Once and for All
 
Genna M. Petrolla- NLDP Marketing Panel
Genna M. Petrolla- NLDP Marketing PanelGenna M. Petrolla- NLDP Marketing Panel
Genna M. Petrolla- NLDP Marketing Panel
 
Interest Groups
Interest GroupsInterest Groups
Interest Groups
 
Establishing reputational resilience: How internal communications can keep yo...
Establishing reputational resilience: How internal communications can keep yo...Establishing reputational resilience: How internal communications can keep yo...
Establishing reputational resilience: How internal communications can keep yo...
 
Mgiletter0601 v3c
Mgiletter0601 v3cMgiletter0601 v3c
Mgiletter0601 v3c
 
Gensler Architectsure public appeal for gifts to their employees exclusively ...
Gensler Architectsure public appeal for gifts to their employees exclusively ...Gensler Architectsure public appeal for gifts to their employees exclusively ...
Gensler Architectsure public appeal for gifts to their employees exclusively ...
 
CSR
CSRCSR
CSR
 

Similar to Relationship management in a crisis

2010 Crisis Communication Analysis
2010 Crisis Communication Analysis2010 Crisis Communication Analysis
2010 Crisis Communication AnalysisDenise Aguilar
 
Crisis communications class_pr423_sherie_hodds
Crisis communications class_pr423_sherie_hoddsCrisis communications class_pr423_sherie_hodds
Crisis communications class_pr423_sherie_hoddsSherie Hodds
 
Some organizational leaders appear annoyed or inconvenienced b.docx
Some organizational leaders appear annoyed or inconvenienced b.docxSome organizational leaders appear annoyed or inconvenienced b.docx
Some organizational leaders appear annoyed or inconvenienced b.docx
rronald3
 
Effective Crisis CommunicationChapter 3 Lessons on Effective C
Effective Crisis CommunicationChapter 3 Lessons on Effective CEffective Crisis CommunicationChapter 3 Lessons on Effective C
Effective Crisis CommunicationChapter 3 Lessons on Effective C
EvonCanales257
 
6. slide share ppt on role of pr in crisis communication
6. slide share ppt on role of pr in crisis communication6. slide share ppt on role of pr in crisis communication
6. slide share ppt on role of pr in crisis communication
Ratna Kantha Digamarthi
 
Boot Camp for Georgetown SCS Students
Boot Camp for Georgetown SCS StudentsBoot Camp for Georgetown SCS Students
Boot Camp for Georgetown SCS Students
Mark Story
 
Public Relations Career - Advice
Public Relations Career - AdvicePublic Relations Career - Advice
Public Relations Career - Advice
Matt Gilhooly
 
Risk Management Version 2 Readings The news media are influe.docx
Risk Management Version 2 Readings The news media are influe.docxRisk Management Version 2 Readings The news media are influe.docx
Risk Management Version 2 Readings The news media are influe.docx
SUBHI7
 
Jurnal inspirasi media relations strategy
Jurnal inspirasi media relations strategyJurnal inspirasi media relations strategy
Jurnal inspirasi media relations strategy
Stisipol Candradimuka Palembang
 
Crisis communications
Crisis communicationsCrisis communications
Crisis communicationsMatt Shelby
 
Running Head CRISIS MANAGEMENT .docx
Running Head CRISIS MANAGEMENT                                   .docxRunning Head CRISIS MANAGEMENT                                   .docx
Running Head CRISIS MANAGEMENT .docx
joellemurphey
 
Crisis media relations presentation
Crisis media relations presentationCrisis media relations presentation
Crisis media relations presentation
Makacha David
 
Communications
CommunicationsCommunications
Communications
Street media
 
function and skills of public relation by solomon shiwabaw
function and skills of public relation by solomon shiwabawfunction and skills of public relation by solomon shiwabaw
function and skills of public relation by solomon shiwabawSolomun Shiwabaw
 
Crisis communication
Crisis communicationCrisis communication
Crisis communication
anitachahal
 
Running head PROBLEM SOLUTIONS 1PROBLEM SOLUTIONS 2.docx
Running head PROBLEM SOLUTIONS 1PROBLEM SOLUTIONS 2.docxRunning head PROBLEM SOLUTIONS 1PROBLEM SOLUTIONS 2.docx
Running head PROBLEM SOLUTIONS 1PROBLEM SOLUTIONS 2.docx
toltonkendal
 
How to Prepare for Crisis
How to Prepare for CrisisHow to Prepare for Crisis
How to Prepare for Crisis
Muhammad Rawaha Saleem
 
What is media advocacy? Discuss the importance of media advocacy. When shoul...
What is media advocacy? Discuss the importance of media  advocacy. When shoul...What is media advocacy? Discuss the importance of media  advocacy. When shoul...
What is media advocacy? Discuss the importance of media advocacy. When shoul...
Md. Sajjat Hossain
 
Crisiscomm for nonprofits
Crisiscomm for nonprofitsCrisiscomm for nonprofits
Crisiscomm for nonprofits
Texas Christian University
 

Similar to Relationship management in a crisis (20)

2010 Crisis Communication Analysis
2010 Crisis Communication Analysis2010 Crisis Communication Analysis
2010 Crisis Communication Analysis
 
Crisis communications class_pr423_sherie_hodds
Crisis communications class_pr423_sherie_hoddsCrisis communications class_pr423_sherie_hodds
Crisis communications class_pr423_sherie_hodds
 
Some organizational leaders appear annoyed or inconvenienced b.docx
Some organizational leaders appear annoyed or inconvenienced b.docxSome organizational leaders appear annoyed or inconvenienced b.docx
Some organizational leaders appear annoyed or inconvenienced b.docx
 
Effective Crisis CommunicationChapter 3 Lessons on Effective C
Effective Crisis CommunicationChapter 3 Lessons on Effective CEffective Crisis CommunicationChapter 3 Lessons on Effective C
Effective Crisis CommunicationChapter 3 Lessons on Effective C
 
6. slide share ppt on role of pr in crisis communication
6. slide share ppt on role of pr in crisis communication6. slide share ppt on role of pr in crisis communication
6. slide share ppt on role of pr in crisis communication
 
Boot Camp for Georgetown SCS Students
Boot Camp for Georgetown SCS StudentsBoot Camp for Georgetown SCS Students
Boot Camp for Georgetown SCS Students
 
Public Relations Career - Advice
Public Relations Career - AdvicePublic Relations Career - Advice
Public Relations Career - Advice
 
Risk Management Version 2 Readings The news media are influe.docx
Risk Management Version 2 Readings The news media are influe.docxRisk Management Version 2 Readings The news media are influe.docx
Risk Management Version 2 Readings The news media are influe.docx
 
Jurnal inspirasi media relations strategy
Jurnal inspirasi media relations strategyJurnal inspirasi media relations strategy
Jurnal inspirasi media relations strategy
 
Crisis communications
Crisis communicationsCrisis communications
Crisis communications
 
Running Head CRISIS MANAGEMENT .docx
Running Head CRISIS MANAGEMENT                                   .docxRunning Head CRISIS MANAGEMENT                                   .docx
Running Head CRISIS MANAGEMENT .docx
 
Crisis media relations presentation
Crisis media relations presentationCrisis media relations presentation
Crisis media relations presentation
 
Communications
CommunicationsCommunications
Communications
 
function and skills of public relation by solomon shiwabaw
function and skills of public relation by solomon shiwabawfunction and skills of public relation by solomon shiwabaw
function and skills of public relation by solomon shiwabaw
 
Crisis communication
Crisis communicationCrisis communication
Crisis communication
 
Running head PROBLEM SOLUTIONS 1PROBLEM SOLUTIONS 2.docx
Running head PROBLEM SOLUTIONS 1PROBLEM SOLUTIONS 2.docxRunning head PROBLEM SOLUTIONS 1PROBLEM SOLUTIONS 2.docx
Running head PROBLEM SOLUTIONS 1PROBLEM SOLUTIONS 2.docx
 
Crisis and cocreational
Crisis and cocreationalCrisis and cocreational
Crisis and cocreational
 
How to Prepare for Crisis
How to Prepare for CrisisHow to Prepare for Crisis
How to Prepare for Crisis
 
What is media advocacy? Discuss the importance of media advocacy. When shoul...
What is media advocacy? Discuss the importance of media  advocacy. When shoul...What is media advocacy? Discuss the importance of media  advocacy. When shoul...
What is media advocacy? Discuss the importance of media advocacy. When shoul...
 
Crisiscomm for nonprofits
Crisiscomm for nonprofitsCrisiscomm for nonprofits
Crisiscomm for nonprofits
 

Recently uploaded

CACJapan - GROUP Presentation 1- Wk 4.pdf
CACJapan - GROUP Presentation 1- Wk 4.pdfCACJapan - GROUP Presentation 1- Wk 4.pdf
CACJapan - GROUP Presentation 1- Wk 4.pdf
camakaiclarkmusic
 
The Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official PublicationThe Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official Publication
Delapenabediema
 
Azure Interview Questions and Answers PDF By ScholarHat
Azure Interview Questions and Answers PDF By ScholarHatAzure Interview Questions and Answers PDF By ScholarHat
Azure Interview Questions and Answers PDF By ScholarHat
Scholarhat
 
Digital Artifact 1 - 10VCD Environments Unit
Digital Artifact 1 - 10VCD Environments UnitDigital Artifact 1 - 10VCD Environments Unit
Digital Artifact 1 - 10VCD Environments Unit
chanes7
 
Advantages and Disadvantages of CMS from an SEO Perspective
Advantages and Disadvantages of CMS from an SEO PerspectiveAdvantages and Disadvantages of CMS from an SEO Perspective
Advantages and Disadvantages of CMS from an SEO Perspective
Krisztián Száraz
 
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...
Levi Shapiro
 
Operation Blue Star - Saka Neela Tara
Operation Blue Star   -  Saka Neela TaraOperation Blue Star   -  Saka Neela Tara
Operation Blue Star - Saka Neela Tara
Balvir Singh
 
How libraries can support authors with open access requirements for UKRI fund...
How libraries can support authors with open access requirements for UKRI fund...How libraries can support authors with open access requirements for UKRI fund...
How libraries can support authors with open access requirements for UKRI fund...
Jisc
 
special B.ed 2nd year old paper_20240531.pdf
special B.ed 2nd year old paper_20240531.pdfspecial B.ed 2nd year old paper_20240531.pdf
special B.ed 2nd year old paper_20240531.pdf
Special education needs
 
Lapbook sobre os Regimes Totalitários.pdf
Lapbook sobre os Regimes Totalitários.pdfLapbook sobre os Regimes Totalitários.pdf
Lapbook sobre os Regimes Totalitários.pdf
Jean Carlos Nunes Paixão
 
The approach at University of Liverpool.pptx
The approach at University of Liverpool.pptxThe approach at University of Liverpool.pptx
The approach at University of Liverpool.pptx
Jisc
 
JEE1_This_section_contains_FOUR_ questions
JEE1_This_section_contains_FOUR_ questionsJEE1_This_section_contains_FOUR_ questions
JEE1_This_section_contains_FOUR_ questions
ShivajiThube2
 
2024.06.01 Introducing a competency framework for languag learning materials ...
2024.06.01 Introducing a competency framework for languag learning materials ...2024.06.01 Introducing a competency framework for languag learning materials ...
2024.06.01 Introducing a competency framework for languag learning materials ...
Sandy Millin
 
Biological Screening of Herbal Drugs in detailed.
Biological Screening of Herbal Drugs in detailed.Biological Screening of Herbal Drugs in detailed.
Biological Screening of Herbal Drugs in detailed.
Ashokrao Mane college of Pharmacy Peth-Vadgaon
 
A Strategic Approach: GenAI in Education
A Strategic Approach: GenAI in EducationA Strategic Approach: GenAI in Education
A Strategic Approach: GenAI in Education
Peter Windle
 
Unit 2- Research Aptitude (UGC NET Paper I).pdf
Unit 2- Research Aptitude (UGC NET Paper I).pdfUnit 2- Research Aptitude (UGC NET Paper I).pdf
Unit 2- Research Aptitude (UGC NET Paper I).pdf
Thiyagu K
 
Unit 8 - Information and Communication Technology (Paper I).pdf
Unit 8 - Information and Communication Technology (Paper I).pdfUnit 8 - Information and Communication Technology (Paper I).pdf
Unit 8 - Information and Communication Technology (Paper I).pdf
Thiyagu K
 
Synthetic Fiber Construction in lab .pptx
Synthetic Fiber Construction in lab .pptxSynthetic Fiber Construction in lab .pptx
Synthetic Fiber Construction in lab .pptx
Pavel ( NSTU)
 
S1-Introduction-Biopesticides in ICM.pptx
S1-Introduction-Biopesticides in ICM.pptxS1-Introduction-Biopesticides in ICM.pptx
S1-Introduction-Biopesticides in ICM.pptx
tarandeep35
 
Digital Artifact 2 - Investigating Pavilion Designs
Digital Artifact 2 - Investigating Pavilion DesignsDigital Artifact 2 - Investigating Pavilion Designs
Digital Artifact 2 - Investigating Pavilion Designs
chanes7
 

Recently uploaded (20)

CACJapan - GROUP Presentation 1- Wk 4.pdf
CACJapan - GROUP Presentation 1- Wk 4.pdfCACJapan - GROUP Presentation 1- Wk 4.pdf
CACJapan - GROUP Presentation 1- Wk 4.pdf
 
The Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official PublicationThe Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official Publication
 
Azure Interview Questions and Answers PDF By ScholarHat
Azure Interview Questions and Answers PDF By ScholarHatAzure Interview Questions and Answers PDF By ScholarHat
Azure Interview Questions and Answers PDF By ScholarHat
 
Digital Artifact 1 - 10VCD Environments Unit
Digital Artifact 1 - 10VCD Environments UnitDigital Artifact 1 - 10VCD Environments Unit
Digital Artifact 1 - 10VCD Environments Unit
 
Advantages and Disadvantages of CMS from an SEO Perspective
Advantages and Disadvantages of CMS from an SEO PerspectiveAdvantages and Disadvantages of CMS from an SEO Perspective
Advantages and Disadvantages of CMS from an SEO Perspective
 
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...
 
Operation Blue Star - Saka Neela Tara
Operation Blue Star   -  Saka Neela TaraOperation Blue Star   -  Saka Neela Tara
Operation Blue Star - Saka Neela Tara
 
How libraries can support authors with open access requirements for UKRI fund...
How libraries can support authors with open access requirements for UKRI fund...How libraries can support authors with open access requirements for UKRI fund...
How libraries can support authors with open access requirements for UKRI fund...
 
special B.ed 2nd year old paper_20240531.pdf
special B.ed 2nd year old paper_20240531.pdfspecial B.ed 2nd year old paper_20240531.pdf
special B.ed 2nd year old paper_20240531.pdf
 
Lapbook sobre os Regimes Totalitários.pdf
Lapbook sobre os Regimes Totalitários.pdfLapbook sobre os Regimes Totalitários.pdf
Lapbook sobre os Regimes Totalitários.pdf
 
The approach at University of Liverpool.pptx
The approach at University of Liverpool.pptxThe approach at University of Liverpool.pptx
The approach at University of Liverpool.pptx
 
JEE1_This_section_contains_FOUR_ questions
JEE1_This_section_contains_FOUR_ questionsJEE1_This_section_contains_FOUR_ questions
JEE1_This_section_contains_FOUR_ questions
 
2024.06.01 Introducing a competency framework for languag learning materials ...
2024.06.01 Introducing a competency framework for languag learning materials ...2024.06.01 Introducing a competency framework for languag learning materials ...
2024.06.01 Introducing a competency framework for languag learning materials ...
 
Biological Screening of Herbal Drugs in detailed.
Biological Screening of Herbal Drugs in detailed.Biological Screening of Herbal Drugs in detailed.
Biological Screening of Herbal Drugs in detailed.
 
A Strategic Approach: GenAI in Education
A Strategic Approach: GenAI in EducationA Strategic Approach: GenAI in Education
A Strategic Approach: GenAI in Education
 
Unit 2- Research Aptitude (UGC NET Paper I).pdf
Unit 2- Research Aptitude (UGC NET Paper I).pdfUnit 2- Research Aptitude (UGC NET Paper I).pdf
Unit 2- Research Aptitude (UGC NET Paper I).pdf
 
Unit 8 - Information and Communication Technology (Paper I).pdf
Unit 8 - Information and Communication Technology (Paper I).pdfUnit 8 - Information and Communication Technology (Paper I).pdf
Unit 8 - Information and Communication Technology (Paper I).pdf
 
Synthetic Fiber Construction in lab .pptx
Synthetic Fiber Construction in lab .pptxSynthetic Fiber Construction in lab .pptx
Synthetic Fiber Construction in lab .pptx
 
S1-Introduction-Biopesticides in ICM.pptx
S1-Introduction-Biopesticides in ICM.pptxS1-Introduction-Biopesticides in ICM.pptx
S1-Introduction-Biopesticides in ICM.pptx
 
Digital Artifact 2 - Investigating Pavilion Designs
Digital Artifact 2 - Investigating Pavilion DesignsDigital Artifact 2 - Investigating Pavilion Designs
Digital Artifact 2 - Investigating Pavilion Designs
 

Relationship management in a crisis

  • 1.  
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14. In a crisis, is one group of stakeholders more important than the others?
  • 15.
  • 16.
  • 17. Employees as the Priority http:// www.youtube.com/watch?v =nD5GWmmwVzk
  • 18.
  • 19.