Aegon, a global insurer, struggled to digitally transform and provide a seamless customer experience due to its traditional organizational structure and siloed departments. To address this, it created the cXstudio, a standalone digital unit with its own culture and agile processes. The cXstudio delivers digital initiatives quickly while driving cultural change across Aegon. It acts as a model for other insurers facing similar challenges to adopt in order to successfully transform digitally and remain competitive by focusing on customer needs.
Are you ready to be an Insurer of Things? How the Internet of Things is chang...Accenture Insurance
The traditional business model for insurance, though still a tremendous source of revenue, is becoming less sustainable in the long term due largely to the rapid innovation that the Internet of Things is driving throughout the economy. Yet, in the midst of this disruption there is opportunity. Insurers will need to dramatically reshape their business model, combining insurance with technology, ecosystem services and partners.
2015 Global Contact Centre Benchmarking Report key findingsDImension Data
Key findings from the 2015 Global Contact Centre Benchmarking Report. Based on data collected from 901 organisations from 72 countries, this report presents a comprehensive global overview of the state of multichannel interactions, and customer management in contact centres.
For further information, and to get your copy of the Report, visit: www.dimensiondata.com/ccbenchmarking
Technological Transformation at MF Industry- WhitepaperIndusNetMarketing
Overview
Ever since the global crisis of 2008, the Asset management Industry has adapted transformation. It has re-instill trust and transparency with the changing customer experience. In the last six years we have witnessed many disruptors disrupting the asset management industry. In such unprecedented times, AMCs must equip with the technology to evolve and be sustainable to the near future.
What to expect?
Challenges Mutual Fund Industry Is facing during Pandemic
Trends in expanding digital landscape
Sneak-peek at A-O-S to enhance customer experience
The transformation to a Digital Insurer is complex as it changes the foundation of the organization. Complicating factor is the fast speed of digital innovation in the market and the current digital structure of the organization not able to deal with these changes. The digital transformation is however inevitable and mistakes will create a bigger gap, resulting in business deterioration. In this presentation a vision on Digital Insurance transformation is explained and more information is available to support a digital transformation process in a specific organization.
Are you ready to be an Insurer of Things? How the Internet of Things is chang...Accenture Insurance
The traditional business model for insurance, though still a tremendous source of revenue, is becoming less sustainable in the long term due largely to the rapid innovation that the Internet of Things is driving throughout the economy. Yet, in the midst of this disruption there is opportunity. Insurers will need to dramatically reshape their business model, combining insurance with technology, ecosystem services and partners.
2015 Global Contact Centre Benchmarking Report key findingsDImension Data
Key findings from the 2015 Global Contact Centre Benchmarking Report. Based on data collected from 901 organisations from 72 countries, this report presents a comprehensive global overview of the state of multichannel interactions, and customer management in contact centres.
For further information, and to get your copy of the Report, visit: www.dimensiondata.com/ccbenchmarking
Technological Transformation at MF Industry- WhitepaperIndusNetMarketing
Overview
Ever since the global crisis of 2008, the Asset management Industry has adapted transformation. It has re-instill trust and transparency with the changing customer experience. In the last six years we have witnessed many disruptors disrupting the asset management industry. In such unprecedented times, AMCs must equip with the technology to evolve and be sustainable to the near future.
What to expect?
Challenges Mutual Fund Industry Is facing during Pandemic
Trends in expanding digital landscape
Sneak-peek at A-O-S to enhance customer experience
The transformation to a Digital Insurer is complex as it changes the foundation of the organization. Complicating factor is the fast speed of digital innovation in the market and the current digital structure of the organization not able to deal with these changes. The digital transformation is however inevitable and mistakes will create a bigger gap, resulting in business deterioration. In this presentation a vision on Digital Insurance transformation is explained and more information is available to support a digital transformation process in a specific organization.
Key innovative market trends for your policy administrative systemAccenture Insurance
Traditional policy administration systems in the past were built in a monolithic manner with very limited requirements and capability to integrate outside the back-office world. Distribution channels were minimal and very specific. However, by leveraging the Internet and social media, distribution channels are now limited only by the imagination.
LIBOR and Conduct Risk: When and How Should You Mitigate?accenture
Learn why conduct risk is particularly relevant to the transition from LIBOR, and identify when and how to mitigate conduct risk. Visit our LIBOR Transition site: https://accntu.re/2yD2cZa
Defining a digital transformation maturity modelShekar K. Rao
A proposal for defining a Digital Transformation Maturity Model. This can be used as a starting point for adding on more business levers and will help organisations in identifying their current status on their digital transformation journey.
Cloud Enabled Transformation In InsuranceCapgemini
Immature capabilities and growing market disruptors are compelling insurers to act swiftly and become fully customer centric. According to the World Insurance Report 2015 less than 30% of customers are having positive customer experiences globally forcing Insurers to reinvent their ability to deliver positive customer experience across the entire customer journey.
Capgemini's ACEs (All Channel Experience) for Insurance is built on Salesforce the leading CRM platform to help insurers improve their core capabilities and enrich customer experiences regardless of customer channel or device preferences.
Find out how Cloud-Enabled Transformation in Insurance from Capgemini and Salesforce is a faster and less disruptive way for insurers to rapidly evolve digital capabilities to achieve customer experiences that leave your customers wanting more!
Thousands of Employees, Millions of Devices, Billions of Things – Welcome to ...Capgemini
The Internet of Things is a network of connected devices fast becoming pervasive. These devices are bringing fundamental changes in the way business is done today; along with organization's internal processes and its digital strategy. These changes have already spurred a new wave of innovation and efficiency.
As the technology evolves, businesses should develop the ability to separate the true game changers from the hype and be prepared for a world where the number of things to be managed increases by an order of magnitude.
This presentation introduces the capabilities and imperatives that organizations need to advance.
Presented at Mobile World Congress 2015 by Simon Short.
Emerging Trends in Automated Wealth Management AdviceCognizant
As robo advisors expand into more customer segments, European wealth managers need to respond to changing dynamics to stay ahead of emerging providers.
Going Digital? Not Without a Simple, Modern and Secure IT BackboneCognizant
To compete in today’s digital world, enterprises need a fast, efficient and extensible IT foundation that reduces complexity, enhances agility and enables resiliency. Here’s our blueprint on how to get started.
Explore how Capgemini’s Connected autonomous planning fine-tunes Consumer Products Company’s operations for manufacturing, transport, procurement, and virtually every other aspect of the supply-value network in a touchless, autonomous way.
Reinforce the insurance value chain with predictive modelling and mlIndusNetMarketing
This ebook expands your knowledge of the insurance value chain and provides with end to end solution to elevate the customer experience through advanced technologies:
AI optimising marketing and distribution
Automating underwriting process by Machine learning model
Predictive analytics powered by AI to speed up claiming process
Insurance at the Intersection: Reinventing the Model, Repositioning the BrandCognizant
Insurers that can embrace the changing environment by redesigning their operating models and reinventing their business will be the most successful industry players of the future.
Open Enrollment 2020: Case Study and Trends ReportWayne Wall
Across nearly 200 benefits-enrollment campaigns in 2020, we saw some of the highest levels of employee engagement ever.
See how customized videos, Digital Postcards, decision-support tools, and benefits communications were used to educate employees and drive them to action.
Want to learn more about our OE solution? Go here: www.flimp.net/improve-open-enrollment/
Mit digital transformation a roadmap for billion $ companies 2011Claire Calmejane
Claire Calméjane is a dynamic executive with an international experience to lead complex, large transformation projects & teams, monitor IT budget at large scale and a strong expertise in Digital Transformation and Digital Banking. She worked for the last 7 years for Capgemini Consulting in Paris, Boston (US) and London, for several banks such as BNPP, MABanque, RBS and airline industries. She lead the phase 1 of a research program around digital transformation program at MIT working with the researchers.Her research paper has been ranked as one of top 5 thought leadership pieces http://lnkd.in/htyHdj across consulting publications by Source. She joined Lloyds Banking Group in October 2012 to lead the delivery of the Service to Customer portfolio and embrace operation challenges after a decade in consulting. She is specialized in Digital Transformation and IT Financial Services. She graduated from a Computer Science Engineering School and holds a Master degree from HEC Paris Business School.
Key innovative market trends for your policy administrative systemAccenture Insurance
Traditional policy administration systems in the past were built in a monolithic manner with very limited requirements and capability to integrate outside the back-office world. Distribution channels were minimal and very specific. However, by leveraging the Internet and social media, distribution channels are now limited only by the imagination.
LIBOR and Conduct Risk: When and How Should You Mitigate?accenture
Learn why conduct risk is particularly relevant to the transition from LIBOR, and identify when and how to mitigate conduct risk. Visit our LIBOR Transition site: https://accntu.re/2yD2cZa
Defining a digital transformation maturity modelShekar K. Rao
A proposal for defining a Digital Transformation Maturity Model. This can be used as a starting point for adding on more business levers and will help organisations in identifying their current status on their digital transformation journey.
Cloud Enabled Transformation In InsuranceCapgemini
Immature capabilities and growing market disruptors are compelling insurers to act swiftly and become fully customer centric. According to the World Insurance Report 2015 less than 30% of customers are having positive customer experiences globally forcing Insurers to reinvent their ability to deliver positive customer experience across the entire customer journey.
Capgemini's ACEs (All Channel Experience) for Insurance is built on Salesforce the leading CRM platform to help insurers improve their core capabilities and enrich customer experiences regardless of customer channel or device preferences.
Find out how Cloud-Enabled Transformation in Insurance from Capgemini and Salesforce is a faster and less disruptive way for insurers to rapidly evolve digital capabilities to achieve customer experiences that leave your customers wanting more!
Thousands of Employees, Millions of Devices, Billions of Things – Welcome to ...Capgemini
The Internet of Things is a network of connected devices fast becoming pervasive. These devices are bringing fundamental changes in the way business is done today; along with organization's internal processes and its digital strategy. These changes have already spurred a new wave of innovation and efficiency.
As the technology evolves, businesses should develop the ability to separate the true game changers from the hype and be prepared for a world where the number of things to be managed increases by an order of magnitude.
This presentation introduces the capabilities and imperatives that organizations need to advance.
Presented at Mobile World Congress 2015 by Simon Short.
Emerging Trends in Automated Wealth Management AdviceCognizant
As robo advisors expand into more customer segments, European wealth managers need to respond to changing dynamics to stay ahead of emerging providers.
Going Digital? Not Without a Simple, Modern and Secure IT BackboneCognizant
To compete in today’s digital world, enterprises need a fast, efficient and extensible IT foundation that reduces complexity, enhances agility and enables resiliency. Here’s our blueprint on how to get started.
Explore how Capgemini’s Connected autonomous planning fine-tunes Consumer Products Company’s operations for manufacturing, transport, procurement, and virtually every other aspect of the supply-value network in a touchless, autonomous way.
Reinforce the insurance value chain with predictive modelling and mlIndusNetMarketing
This ebook expands your knowledge of the insurance value chain and provides with end to end solution to elevate the customer experience through advanced technologies:
AI optimising marketing and distribution
Automating underwriting process by Machine learning model
Predictive analytics powered by AI to speed up claiming process
Insurance at the Intersection: Reinventing the Model, Repositioning the BrandCognizant
Insurers that can embrace the changing environment by redesigning their operating models and reinventing their business will be the most successful industry players of the future.
Open Enrollment 2020: Case Study and Trends ReportWayne Wall
Across nearly 200 benefits-enrollment campaigns in 2020, we saw some of the highest levels of employee engagement ever.
See how customized videos, Digital Postcards, decision-support tools, and benefits communications were used to educate employees and drive them to action.
Want to learn more about our OE solution? Go here: www.flimp.net/improve-open-enrollment/
Mit digital transformation a roadmap for billion $ companies 2011Claire Calmejane
Claire Calméjane is a dynamic executive with an international experience to lead complex, large transformation projects & teams, monitor IT budget at large scale and a strong expertise in Digital Transformation and Digital Banking. She worked for the last 7 years for Capgemini Consulting in Paris, Boston (US) and London, for several banks such as BNPP, MABanque, RBS and airline industries. She lead the phase 1 of a research program around digital transformation program at MIT working with the researchers.Her research paper has been ranked as one of top 5 thought leadership pieces http://lnkd.in/htyHdj across consulting publications by Source. She joined Lloyds Banking Group in October 2012 to lead the delivery of the Service to Customer portfolio and embrace operation challenges after a decade in consulting. She is specialized in Digital Transformation and IT Financial Services. She graduated from a Computer Science Engineering School and holds a Master degree from HEC Paris Business School.
Hosted desktops and server evolution technologies - 2014 EditionAhmed Sallam
Three key server hardware technologies are shaping the future of Desktop Virtualization:
1. Hardware-Assisted System Virtualization.
2. Hardware-Assisted System Security
3. Hardware Servers Physicalization.
The three are covered in this paper.
Gestion de crise & médias sociaux : les erreurs à ne pas commettreTalkwalker
Un client mécontent, des échanges qui dérapent, un fait divers qui s'amplifie sur le web... De l'affaire de "l'homme nu" de la Redoute au Dieselgate de Volkswagen, plus de 45% des communicants ont déjà vécu une crise sur les réseaux sociaux. Quelle que soit la nature de l'activité de votre marque ou de votre agence, vous devez avoir une stratégie en cas de bad buzz. Mais quelles sont les erreurs à ne pas commettre ?
Modelos de Negocios Digitales para emprender onlineSebastián Pendino
Esta presentación forma parte del programa de la Mentoría para Emprendedores Digitales: » https://sebastianpendino.com/formacion/emprendedores/ «
Charlas recientes:
https://sebastianpendino.com/modelos-de-negocio-digitales-para-emprender-rosario/
Modernizing the Insurance Value Chain: Top Three Digital ImperativesCognizant
As nontraditional companies enter the insurance scene and insurtechs launch novel products, incumbents need to accelerate innovation and differentiate the customer journey to remain in the game. Here are three strategies to achieve these goals, with a brief look at a few companies well on their way.
The Four Essential Pillars of Digital TransformationIan Thomas
Based on years of practical experience this whitepaper distils four key pillars we have observed time and again in successful digital initiatives, providing a structured foundation for an orderly, end-to-end digital transformation of the enterprise.
Mukesh singh kotak life summer internship report a critical study on using di...Priyansh Kesarwani
A CRITICAL STUDY ON USING DIGITAL PLATFORM BY AGENTS OF INSURANCE COMPANIES IN KANPUR
Objectives -:
1. To evaluate the agent perception and expectation towards the digitalization of insurance.
2. To identify the adoption and agent engagement of digital platforms.
3. To evaluate the awareness and satisfaction towards KOTAK MAHINDRA INSURANCE.
This study will help to evaluate the present position of digital engagement of users in Insurance company services. The study eventually helps to identify the vital reason why agents moving towards digital platforms, in which way consumers will satisfied.
5 Steps to Effectively Handle Digital Transformation and Business Disruption:...SVRTechnologies
Digital technology continues to change the business world dramatically. This article provides business and IT leaders’ helpful tools to drive and manage digital transformation effectively.
Insurance Mobility Business Strategy: A Roadmap and Implementation ApproachCognizant
We produce a strategic framework for mobility implementation for insurers including a self-assessment mobility maturity index. Our insurance mobility roadmap includes users, application, platforms, products and functions.
Digitizing Insurance - Transforming Legacy Systems to Adopt Modern and Emergi...RapidValue
This paper explains how insurers can use the digitization (digitalization) opportunity to deliver greater value to their customers. It is also, revealed how the companies can gain competitive advantage. Insurers are able to engage more intensely with the existing customers and also, attract newer customers with the help of innovative products. Digitizing improves profitability and facilitates growth.
Carriers have historically been backwards-focused and have tended to maintain established processes without question. They also have the propensity to be risk-averse. These characteristics need to change. Carriers must be willing to try new things without betting the ranch or subjecting the company to undue risk.
Reincarnating traditional infrastructure outsourcingNIIT Technologies
Ever since Traditional Outsourcing has gone almost extinct, enterprises are focusing on investing more in next-generation service providers that can provide them flexibility and agility to match the ever changing dynamics of business. This paper highlights how and why traditional infrastructure outsourcing market is shrinking dramatically. It also explains how the new age vendors can adapt to new technology to provide benefits to Gen 2.0 clients.
Being Digital, Fast-forward to the Right Digital Strategy Fabio Mittelstaedt
Do my Company have the right Digital Strategy? Is it compelling enough to beat my competitors? Or to conquer the new digital customers from millenniums to baby boomers? Competing in a world shaped by digital technologies requires a fundamentally different approach to how strategies are developed and executed. 55% of business leaders admit that they do not yet have an enterprise-level digital strategy to support their corporate strategy. But there is a difference between developing some digital capabilities or being a digital lead in your industry. Digital disrupts business strategy. Business leaders must consider a new strategic approach.
Single View of Customer for Insurance Company | CandelaLabsGAVarun
The Single View Of Customer (SVOC) is a consolidated view, of all internal and external information available to an insurer, mapped on to a single interface.
https://www.candelalabs.io/single-view-of-customer/
Every insurance company is defining the strategy and action plans to implement Digital Insurance. In most boardrooms there is an agreement on the necessity of Digital Insurance. However in many cases there is no clarity on the content of Digital Insurance, time frame of implementation, dependencies with other ongoing projects and strategic activities and the scope of the organizational transformation.
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1. Enterprise Case Study: Delivering
a Market-Leading Customer
Experience for the Insurance
Sector
How Aegon and HCL are developing an agile and
customer-focused organization
Publication Date: 20 May 2016 | Product code: IT0004-000444
Charles Juniper