SlideShare a Scribd company logo
September 2017
Going Digital? Not
Without a Simple, Modern
and Secure IT Backbone
To compete in today’s always-on digital world, all enterprises
need a fast, efficient and extensible IT foundation. It must
reduce complexity, enhance agility, be easier to manage, and
enable more resilient and protected ways of working. Here’s our
blueprint to help your organization get started.
DIGITAL SYSTEMS & TECHNOLOGY
2 | Going Digital? Not Without a Simple, Modern and Secure IT Backbone
Digital Systems & Technology
EXECUTIVE SUMMARY
In every industry and around the globe, companies of all shapes and sizes are seeking an
ideal mix of best practices, technologies and thinking to be truly digital. Being digital, how-
ever, isn’t as simple as purchasing a bespoke technology stack, laying out the piece parts,
assembling them and voilà – a digital enterprise emerges. The drive to digital requires care-
ful planning and integration of an array of technologies and models. These range from
social, mobile, analytics and cloud platforms, to instrumented devices on the network’s
edge – the so-called Internet of Things (IoT) – to accommodations for automated tools and
artificial intelligence (AI) engines that power everything from chatbots and quality assur-
ance testing environments, through predictive analytics and machine learning systems.
To achieve this nirvana, IT organizations will need an IT backbone that is agile, intelligent,
resilient and able to accommodate the accelerating progression of digital technologies and
tools that are on most companies’ IT roadmaps, or could appear from left field at a moment’s
notice. With this backbone, businesses will be equipped to fend off the continuous threat of
“born digital” competitors, and defeat corporate saboteurs and fraudsters that seek to turn
an enterprise’s digital operational advantages into critical liabilities. Just as important,
they will be positioned to take advantage of the vast opportunities on the horizon that arise
from new digital business models.
To grow revenue, market share and profitability in today’s digital world, businesses need to
consider technology changes at every layer of the enterprise. This assessment begins with
an overhaul of the user experience, leveraging digital tools such as natural language search
and virtual or augmented reality to help customers choose the most appealing products
and enable staff to support them. These changes ultimately ripple down to the business
processes required to deliver these new experiences; the applications that manipulate the
data underlying the processes; and the databases that store customer, product and finan-
cial data.
These accelerating requirements have forced IT organizations to extend their legacy sys-
tems with modern digital platforms. The piecemeal approach, unfortunately, has also added
unnecessary complexity to their IT infrastructures. To get their houses in order, CIOs and
their IT organizations must adapt to changing needs with faster and more flexible delivery
through techniques including Agile development methodologies and DevOps (combining
development and operations to speed new applications to market). They must scale their
capacity and their spending as demand changes, while protecting the organization against
a rising volume and variety of threats that can cripple an organization in a highly public
New York minute.
With so much changing so quickly and with so much at stake, it’s no longer feasible for
organizations to spend 80%, 70% or even 60% of their IT budgets on maintaining their
legacy systems. Nor is it acceptable that every acquisition, reorganization and strategic
partnership require cumbersome changes in legacy systems and the painstaking creation
of point-to-point interfaces among them.
Simplifying, modernizing and securing the digital infrastructure is IT’s three-fold answer to
today’s digital mandate.
•	 Simplification unlocks value by creating a more efficient digital backbone, reducing
the cost of providing current IT services and freeing scarce funds and skills to work on
“change the business” initiatives.
•	 Modernization introduces newer (cloud-enabled) architectures and replaces point-
to-point interfaces between siloed systems with a services-based approach that makes
it easier, faster and less expensive to create the unified experiences users demand.
•	 Securing the infrastructure means making, establishing and maintaining a resil-
ient IT landscape that can fend off the new and unpredictable threats that come with
digitization without breaking the bank.
This white paper explains why it is essential to simplify, modernize and secure the organi-
zation’s digital backbone and provides key recommendations for doing so. We end with a
future vision of how effective IT landscapes will evolve, and detail the next-generation busi-
ness opportunities they will enable.
3Going Digital? Not Without a Simple, Modern and Secure IT Backbone |
Digital Systems & Technology
Digital Systems & Technology
| Going Digital? Not Without a Simple, Modern and Secure IT Backbone4
SIMPLIFY TO UNLOCK VALUE, STREAMLINE PROCESSES AND
TIGHTLY ALIGN IT WITH THE BUSINESS
Everywhere senior business and IT managers look, they find an increasingly complex competitive
landscape. Businesses are selling more products and services in more markets, across more
channels and supporting them in new and different ways, while complying with ever-increasing
regulatory requirements – many of which impose conflicting demands. Every one of these require-
ments – not to mention recurring reorganizations, mergers or acquisitions – can mean more
technologies for the IT organization to support.
Add to that the sprawl of systems most organizations have accumulated over the years and the
pockets of non-standard, “zombie platforms” adopted to meet short-term needs. These have
made it difficult for IT to effectively manage operations and meet service level agreements (SLAs).
The result is an all too common situation in which IT is a hindrance rather than an enabler of dig-
ital business. The more platforms an organization must support, the higher its training and
licensing costs, the harder it is to change business processes, and the more likely it is that perfor-
mance, reliability or security will suffer.
A simplified digital backbone not only meets the perennial need for lower costs through reduced
staffing needs and vendor consolidation; more strategically, it also enables a lean and flexible
organization that can deliver innovative products and services more quickly and efficiently to
drive business growth.
Traditional, incremental cost containment or process improvements aren’t enough. To overcome
complexity and drive value, IT organizations must achieve a step-change simplification through
three critical efforts:
•	 Reducing legacy debt, which is the ongoing work required to maintain, enhance, secure and
update existing applications and platforms. Every time the business creates or acquires a new
application or infrastructure component, it adds to this debt. Year over year, application by
application, this raises the cost of maintaining existing systems, the risk they will fail or leak
valuable data, and the cost, time and effort to adapt to change.
Trimming this debt requires consolidation and rationalization. That means taking inventory of
existing applications, platforms and infrastructure, eliminating those that are not essential
and upgrading aging platforms whose value doesn’t justify their cost. It also requires inte-
grated services delivery to ensure efficiency, coordination and control of the entire IT portfolio,
as well as new methodologies such as DevOps to make it easier to quickly replace or enhance
older applications.
5Going Digital? Not Without a Simple, Modern and Secure IT Backbone |
•	 Simplifying processes. This begins with process engineering, guided by a cross-enterprise
IT process framework for better and more effective management of functions such as manage-
ment of service providers, Agile development, DevOps and testing. Simplification is further
driven by process automation using frameworks such as IT service management (ITSM) and
robotic process automation. Such automation reduces the cost of configuring and managing
IT systems while enhancing quality and productivity.
Process governance ensures the ongoing benefits of process simplification through a central-
ized framework encompassing IT architecture and data and IT/business interfaces that ensures
efficient stakeholder management and delivers measurable results. This approach also creates
a standardized process for sourcing and vendor governance while establishing joint business/
IT process improvement efforts.
A simplified digital backbone
not only meets the perennial
need for lower costs through
reduced staffing needs and vendor
consolidation; more strategically,
it also enables a lean and flexible
organization that can deliver
innovative products and services
more quickly and efficiently to
drive business growth.
QUICK TAKE
Untangling IT for a Wireless
Communications Services Provider
A major wireless provider reduced its total cost of ownership by 34% while improving
service levels by streamlining what had been a combination of three outside service
providers and its own 400-person support staff.
We worked with the company to improve its service management model and consoli-
date to a sole provider of Level 2 support for more than 370 applications in 28 domains,
including application enhancements, test environment support and release testing.
Among other benefits, this simplification prevented more than 2,000 service incidents
in the first six months and improved first-level resolution to 45% in the first five months.
SLA performance improved significantly through a governance-driven operating model.
| Going Digital? Not Without a Simple, Modern and Secure IT Backbone6
•	 Facilitating business/IT alignment. This is the never-ending process of ensuring that the work
(and budget) of the IT organization most effectively and efficiently supports the needs of the busi-
ness. The alignment that is required can be achieved through business value management, which
includes an articulation of IT’s value and its ability to meet if not exceed SLAs. Doing this alerts
business leaders to how much they are paying, what they are paying for, and the value they are
receiving to maximize the value of IT investments.
Once the business has decided which IT capabilities to invest in, real-time service intelligence gives
business managers up-to-the-minute insights that connect real-time events with historical pat-
terns to automatically address problems or opportunities. Effective business/IT alignment also
requires best practices in business-IT governance and effective portfolio management that
(like an investor managing his assets) continually realigns spending based on the importance
and performance of various IT assets.
Digital Systems & Technology
7Going Digital? Not Without a Simple, Modern and Secure IT Backbone |
Digital Systems & Technology
Yet another tool is intelligent demand management, which aligns IT capabilities and business
requirements by explaining the cost of various IT services, prioritizing those services based on
their value, and working with the business to optimize spend. An effective program manage-
ment office (PMO) helps by mapping the IT portfolio with business needs, which keeps the
business informed about the cost and value of various IT initiatives.
The result is improved alignment, faster and better decision making, improved customer satisfac-
tion through a clearer understanding of the value of IT investments, and the opportunity for IT to
become a strategic partner to the business rather than providing “back room” support services.
MODERNIZING THE DIGITAL INFRASTRUCTURE
Fast-evolving cloud, mobile, social and analytic platforms, combined with the rise of microservices,
1
IoT and virtual and augmented reality, make for a dynamic and fluid IT landscape. These technologies
enable the rise of digital business models while also enabling new customer services that can drive
change in almost every business process across the organization.
Yet, too many organizations are stuck with an alphabet soup of inflexible, aging and poorly integrated
systems that soak up resources while making it harder, not easier, to meet business goals. They also
keep organizations mired in broken, inefficient processes that reduce employee productivity and cus-
tomer satisfaction.
There are many excuses not to modernize, ranging from fear of spending in an uncertain or sluggish
economy to not knowing where to start, to the difficulty of measuring the value of existing applications,
to lack of top management support. But, modernization is an imperative for competing in today’s cus-
tomer-aware, hyper-personalized and always-on digital marketplace, in which customers expect products
and service offers that are based on the digital trails
2
they leave with every interaction.
Unlocking Value through Simplification
APPROACH BENEFITS/DRIVERS
LEGACY DEBT
REDUCTION
•	 IT consolidation/rationalization
•	 Integrated services delivery
•	 Implement DevOps
•	 Reduced TCO
•	 Lean and flexible organization
•	 Better maintainability, resilience
PROCESS
SIMPLIFICATION
•	 IT process engineering
•	 Process automation (ITSM, RPA)
•	 Process governance
•	 Speed to market
•	 Enhanced IT productivity
•	 Flexible and more nimble IT
BUSINESS-IT
GOVERNANCE
•	 Business value management
•	 Business-IT governance
•	 Portfolio management (for
optimized operation model)
•	 Faster decision making
•	 Clear articulation of value
•	 IT perceived as a strategic partner
Figure 1
Digital Systems & Technology
QUICK TAKE
IT Modernization Saves Cash and
Cycles for a Leading Financial
Institution
A premier financial institution saved $1 million in the first year of a pro-
gram to improve how it monitors and supports its tier-one applications and
messaging over multiple networks. The organization needed to stabilize its
business-critical applications, enable high-touch support for its inbound and
outbound financial messaging, and increase the handling efficiency of its
high volume of production incidents and service requests.
We helped the organization implement an automated software testing
solution and an efficient, low-cost support model. The use of centralized
monitoring dashboards has reduced response time, improved customer
experience and reduced critical incidents by 30%.
8 | Going Digital? Not Without a Simple, Modern and Secure IT Backbone
Creating a Unified Experience with Modernization
APPROACH BENEFITS/DRIVERS
LEGACY
MODERNIZATI0N
•	 Value-driven accelerators
•	 Modern architectures
»» Cloud, microservices, devices
•	 Extensibility
»» Functional & non-functional
PROCESS
TRANSFORMATION
•	 Business process transformation
•	 Modern ADM (Agile), ITSM (DevOps)
•	 Enhanced time-to-market
•	 Enhanced business productivity
•	 Better user experience
OPERATING MODEL
TRANSFORMATION
•	 Service & commercial models
(pay-per-use, captive, etc.)
•	 Workforce transformation
•	 Modern operating models
•	 Value articulation
Figure 2
9Going Digital? Not Without a Simple, Modern and Secure IT Backbone |
A modern IT infrastructure requires:
•	 A legacy landscape refresh through value-driven accelerators (tools and related utilities) to
replace or reengineer existing systems with modern architectures, open API (application program-
ming interface) platforms, development languages and databases.
Cloud-based solutions for back-office services such as e-mail and collaboration can help organiza-
tions lower costs and improve flexibility. A microservices architecture for middle-office applications
provides business functions as loosely coupled modules through APIs, simplifying complex pro-
cesses. As a result, the architecture supports a slew of mobile devices that front-office employees
can use to improve customer experience. All this helps organizations deliver new, different and better
services to customers, reducing costs while differentiating themselves from the competition.
•	 Process transformation achieved thorough business process mapping, modern Agile develop-
ment methodologies, DevOps and the use of management practices such as ITSM to reduce
costs, increase consistency and security, and speed time-to-market. Among other benefits, ITSM
defines the business processes to be served by IT operations and supports new, more efficient
methodologies such as DevOps.
Digital Systems & Technology
QUICK TAKE
How a Modern IT Backbone Speeds App
Dev, Advances Quality & Cost Savings
Financial services firms competing in fast-changing markets must speed their application
deployment while cutting costs and maintaining quality. A U.S. bank holding company reached
all three goals by planning and managing 16 new release environments serving five lines of
business, more than 300 interdependent applications and 4,000 users.
We enabled this through the application of various disciplines, including data management,
service virtualization, performance testing and an ITIL-based incident management process to
boost the productivity of test and development teams.
Among the benefits realized were a 30% reduction in test cycle time, a 93% reduction
in defects, more than $400,000 in cost avoidance in the first year through early detection
and remediation of defects, and a 25% reduction in outages for test and development
environments.
Digital Systems & Technology
QUICK TAKE
Securing the Data & Reputation of
a Payment Processor
For one third-party payment processor, attacks on credit card data threat-
ened the company’s reputation by exposing customer data. These challenges
were also expensive, incurring switching fees even for rogue transactions.
Just as bad, the extra traffic caused by the attacks increased the risk of fail-
ure for its credit card authorization systems.
To meet these challenges, we helped this client deploy a real-time rules-
based fraud monitoring system that evaluates declined transactions against
predefined fraud patterns, blocks suspicious transactions and notifies secu-
rity staff within seconds. This early detection and prevention saves the
company $20,000 to $30,000 per month in switch fees and stops more than
1,500 attempted fraudulent transactions per day.
•	 Operating model transformation to accommodate modern technologies and to scale IT
spending up and down as needed. This may require new service models such as pay per use, in
which an enterprise has access to potentially unlimited resources but only pays for what it uses,
and managed services, in which the enterprise owns or has direct oversight of the organization
or system being managed, with the provider delivering services under a contractual, service-level
agreement.
Such a transformation also requires a systematic approach to training that extends beyond “just-
in-time” skills in the latest hot technology to creating and updating career architectures for each
employee. This helps organizations nurture hard-to-find skills among existing employees who
understand the industry, as well as the culture and history of their employer. Such career develop-
ment is especially important in light of scarce skills; according to one recent study,
3
more than half
of respondents said their organization was actively looking or planning to hire or reassign IT pro-
fessionals strictly for the purpose of managing cloud technologies, and nearly half believe IT
professionals entering the workforce lack the skills to manage hybrid IT environments.
10 | Going Digital? Not Without a Simple, Modern and Secure IT Backbone
11Going Digital? Not Without a Simple, Modern and Secure IT Backbone |
Digital Systems & Technology
SECURING THE DIGITAL INFRASTRUCTURE
Today’s headlines about security are often shocking, encompassing more than 4,000 ransomware
attacks every day since the beginning of 2016
4
and an estimated $6 trillion in annual cybercrime
damage by 2021.
5
While cybersecurity spending is expected to exceed $1 trillion from 2017 to 2021,
6
as
many as 20 billion IoT devices
7
will need securing in that same time period, and 1.5 million cybersecu-
rity jobs will go unfilled.
8
The critical imperative for CIOs is not just to prevent the embarrassing and costly breaches that can
devastate a company’s earnings and reputation, but also to make it safe for permissioned users to
quickly and flexibly share data via both internal and external systems. On the other hand, unsubstan-
tiated security concerns can make an organization overly protective and prevent it from accessing
and sharing information. If not dealt with the properly, being too strict or overly permissive with
security can potentially erode an organization’s customer satisfaction and brand equity.
A secure digital infrastructure encompasses the following:
•	 Defense against attacks. Key components include perimeter and network security (physical and
software-defined preventive measures), a security operations center that manages and coordi-
nates protection against technical security threats while addressing reputational and business
risk, and threat intelligence services that collect, analyze and filter data about emerging threats to
produce actionable information for decision makers.
•	 Identity, application and data protection. Identity and access management provides the right indi-
viduals with access to the right resources at the right time and for the right reasons. Application
penetration testing proactively identifies vulnerabilities an attacker could exploit so they can be
remediated. Data classification and encryption ensures that the most sensitive data receives the
highest level of protection, making the proper tradeoffs between cost, accessibility and security.
•	 Information security management, which links basic security to wider needs such as cost-ef-
fective compliance with changing business, legal and regulatory needs. This includes
information risk management, which involves weighing the cost of security against the likelihood
and severity of IT and related business risks. It also encompasses business continuity and disaster
recovery planning, as well as governance risk and compliance (GRC) automation, bridging gaps
among these activities to ensure efficient operation and effective information sharing. Automa-
tion of GRC activities will introduce process efficiencies through real-time dashboards that enable
proactive insights and decisions to prevent incidents.
QUICK TAKE
No-Cost Regulatory Compliance to
Secure a Regional Bank
Security not only has to be comprehensive and reliable – it must also be
affordable. When a software vendor told a large regional bank it needed
a $9 million upgrade to its collections platform to meet regulatory require-
ments for security, the bank looked for another opinion.
We helped the bank implement a continuous improvement framework
program to evaluate its GRC program, enabling the organization to be in full
compliance at no cost under our existing managed services engagement.
Security: Maximizing Business Resilience
APPROACH BENEFITS/DRIVERS
CYBER & CLOUD
SECURITY
•	 Perimeter/network security
•	 Security operations center
•	 Threat intelligence services
•	 Resilience against cyber threats
PROTECTING
IDENTITY
APPLICATION &
DATA
•	 Identity and access management
•	 Application security (pen test, etc.)
•	 Data classification encryption
•	 Stringent security controls
INFORMATION
SECURITY
MANAGEMENT
•	 Information risk management
•	 Compliance services, BCP/DR
•	 GRC automation
•	 Improved IT and business risk
management
Figure 3
12 | Going Digital? Not Without a Simple, Modern and Secure IT Backbone
Digital Systems & Technology
| Going Digital? Not Without a Simple, Modern and Secure IT Backbone12
13Going Digital? Not Without a Simple, Modern and Secure IT Backbone |
Digital Systems & Technology
LOOKING AHEAD: WHAT TO DO TODAY AND TOMORROW
In today’s fast-moving market, change is inevitable, perpetual and, if managed right, capable of trig-
gering positive results. For CIOs and their IT organizations, success means not only keeping up with
business change, but also facilitating and leading it. All too often, however, IT hobbles the business
with legacy technical debt, overly complex business and IT processes, reluctance to adapt to new
technologies and operating models, and increased exposure to security threats.
Leaders who want to drive their organizations to market-leading futures must re-think how to build
and maintain an efficient, extensible, resilient and safe digital backbone. High-performing enterprises
will quickly assess their current environment, and lay the foundation for success by simplifying, mod-
ernizing and securing their infrastructure.
To get started:
•	 Plan for the investment and change management required to enable the shift to a modern
architecture and related technologies that can boost operational agility, enable tighter func-
tional integration, and ease the maintenance and upgrading of systems and services. Building
a modern digital backbone isn’t for the timid. It requires significant investment and a pioneer-
ing spirit.
•	 Build the management and technical skills to move more systems to public and hybrid clouds
as you retire heritage systems. The payback will be platforms that are better equipped to address
today’s dynamic business environment and speed time-to-market for new products and services
while reducing IT overhead.
•	 Manage your organization’s efforts with a well-focused strategic vision and concrete imple-
mentation plan championed by top management. The digital transformation of infrastructure
can only drive long-term business benefit if it aligns with the enterprise’s direction. Success
requires that “digitization” percolates beyond IT throughout the corporate culture.
Digital Systems & Technology
| Going Digital? Not Without a Simple, Modern and Secure IT Backbone14
FOOTNOTES
1	 Microservices is a variant of the service-oriented architecture (SOA) approach that structures an application as a collection of
loosely coupled services. This makes it easier to integrate applications, make changes to them and share data to meet chang-
ing business needs.
2	 For additional insights, read Code Halos: How the Digital Lives of People, Things and Organizations are Changing the Rules of
Business, Malcolm Frank, Paul Roehrig & Ben Pring, John Wiley & Sons, April 2014.
3	 “Portrait of a Hybrid IT Organization,” SolarWinds, 2017, http://it-trends.solarwinds.com/reports/2017/portrait-of-a-hy-
brid-it-organization/north-america.pdf.
4	 “6 Must-Know Cybersecurity Statistics for 2017,” Barkly Blog, January 2017, https://blog.barkly.com/cyber-security-statis-
tics-2017.
5	 “Global Cost of Cybercrime Predicted to Hit $6 Trillion Annually By 2021, Study Says,” DarkReading, Aug. 26, 2016,
https://www.darkreading.com/attacks-breaches/global-cost-of-cybercrime-predicted-to-hit-$6-trillion-annually-by-2021-
study-says/d/d-id/1326742.
6	 “Cybersecurity Market Report, Q2 2017.” CyberSecurity Ventures, 2017, https://cybersecurityventures.com/cybersecuri-
ty-market-report/.
7	 “Gartner Says 8.4 Billion Connected ’Things’ Will Be in Use in 2017, Up 31 Percent From 2016,” Gartner, February 2017,
http://www.gartner.com/newsroom/id/3598917.
8	 “Workforce Shortfall Due to Hiring Difficulties Despite Rising Salaries, Increased Budgets and High Job Satisfaction Rate,”
ISC2, April 17, 2015, http://blog.isc2.org/isc2_blog/2015/04/isc-study-workforce-shortfall-due-to-hiring-difficulties-de-
spite-rising-salaries-increased-budgets-a.html.
The authors would like to thank Vijay Francis and Abhijit Bharadwaj, a DS&T Senior Director and
Senior Manager, respectively, for their insights and contributions to this white paper.
ACKNOWLEDGMENTS
15Going Digital? Not Without a Simple, Modern and Secure IT Backbone |
Digital Systems & Technology
ABOUT THE AUTHORS
Prakash Hemdev is a Senior Vice-President and Global Head
of Strategy & Marketing within Cognizant’s Digital Systems &
Technology (DS&T) business unit. In this role, he is responsible
for shaping and driving DS&T’s business and marketing strategy,
redefining operating models and developing go-to-market
strategy. In addition, Prakash oversees Garage, an incubation
center for driving digital innovations. Prakash has over
25 years of experience in the IT industry, spanning business and
market development, practice development, design strategy,
customer relationship management and delivery management
across multiple industries, business domains, technologies
and geographies. He earned a bachelor’s of engineering in
electronics from Bharathiar University. Prakash can be reached
at Prakash.Hemdev@cognizant.com | LinkedIn: linkedin.com/
in/prakash-b-hemdev-69b3351/?ppe=1.
Prakash Hemdev
Senior Vice-President, Global
Head of Strategy & Marketing,
Cognizant Digital Systems &
Technology
Pradeep Shilige is Executive Vice-President and heads
Cognizant’s Digital Systems & Technology business unit. In this
role, he is responsible for DS&T’s solutions that help clients
optimize their legacy IT infrastructure, thus freeing up capital to
invest in a modern, simple and secure technology backbone to
succeed in the digital economy. Prior to this, Pradeep was leading
the delivery function for Cognizant’s Enterprise Applications
Services (EAS) Practice. In this role, Pradeep led strategy,
delivery and competency development for the growth of the
practice. His responsibilities included project delivery, account
planning, competency building and business development.
Pradeep can be reached at Pradeep.Shilige@cognizant.com |
LinkedIn: linkedin.com/in/pradeep-shilige-37853014/.
Pradeep Shilige
Executive Vice-President,
Cognizant Digital Systems &
Technology
© Copyright 2017, Cognizant. All rights reserved. No part of this document may be reproduced, stored in a retrieval system, transmitted in any form or by any means,electronic,
mechanical, photocopying, recording, or otherwise, without the express written permission from Cognizant. The information contained herein is subject to change without notice.
All other trademarks mentioned herein are the property of their respective owners.
TL Codex 3016
ABOUT COGNIZANT’S DIGITAL SYSTEMS & TECHNOLOGY
The Cognizant Digital Systems & Technology Practice works with clients to simplify, modernize and secure IT infrastructure and applica-
tions, unlocking the power trapped in their technology environments. We help clients create and evolve systems that meet the needs of
the modern enterprise by delivering industry-leading standards of performance, cost savings and flexibility. To learn more, contact us
at simplify@cognizant.com. You can also visit us at www.cognizant.com/cognizant-digital-systems-technology, or e-mail us at Inquiry@
cognizant.com.
ABOUT COGNIZANT
Cognizant (NASDAQ-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and
technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innova-
tive and efficient businesses. Headquartered in the U.S., Cognizant is ranked 205 on the Fortune 500 and is consistently listed among the
most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
World Headquarters
500 Frank W. Burr Blvd.
Teaneck, NJ 07666 USA
Phone: +1 201 801 0233
Fax: +1 201 801 0243
Toll Free: +1 888 937 3277
European Headquarters
1 Kingdom Street
Paddington Central
London W2 6BD England
Phone: +44 (0) 20 7297 7600
Fax: +44 (0) 20 7121 0102
India Operations Headquarters
#5/535 Old Mahabalipuram Road
Okkiyam Pettai, Thoraipakkam
Chennai, 600 096 India
Phone: +91 (0) 44 4209 6000
Fax: +91 (0) 44 4209 6060

More Related Content

What's hot

Digitizing Insurance - Transforming Legacy Systems to Adopt Modern and Emergi...
Digitizing Insurance - Transforming Legacy Systems to Adopt Modern and Emergi...Digitizing Insurance - Transforming Legacy Systems to Adopt Modern and Emergi...
Digitizing Insurance - Transforming Legacy Systems to Adopt Modern and Emergi...
RapidValue
 
maat International Group - Ethical fund for Project Financing
maat International Group -  Ethical fund  for Project Financingmaat International Group -  Ethical fund  for Project Financing
maat International Group - Ethical fund for Project Financing
Santiago Jimenez
 
Be Digital: South Africa's Short-Term Insurance Industry
Be Digital: South Africa's Short-Term Insurance IndustryBe Digital: South Africa's Short-Term Insurance Industry
Be Digital: South Africa's Short-Term Insurance Industry
Accenture Insurance
 
Magenta advisory: Data Driven Decision Making –Is Your Organization Ready Fo...
Magenta advisory: Data Driven Decision Making  –Is Your Organization Ready Fo...Magenta advisory: Data Driven Decision Making  –Is Your Organization Ready Fo...
Magenta advisory: Data Driven Decision Making –Is Your Organization Ready Fo...
BearingPoint Finland
 
Insurance_White_paper_1_2_te
Insurance_White_paper_1_2_teInsurance_White_paper_1_2_te
Insurance_White_paper_1_2_teLaurent Gibert
 
Fueling the future of fintech with data science and ai
Fueling the future of fintech with data science and aiFueling the future of fintech with data science and ai
Fueling the future of fintech with data science and ai
IndusNetMarketing
 
North American Utility Sparks Up its Complaint Handling System
North American Utility Sparks Up its Complaint Handling SystemNorth American Utility Sparks Up its Complaint Handling System
North American Utility Sparks Up its Complaint Handling System
Cognizant
 
Thousands of Employees, Millions of Devices, Billions of Things – Welcome to ...
Thousands of Employees, Millions of Devices, Billions of Things – Welcome to ...Thousands of Employees, Millions of Devices, Billions of Things – Welcome to ...
Thousands of Employees, Millions of Devices, Billions of Things – Welcome to ...
Capgemini
 
The Digital Shift in Financial Services
The Digital Shift in Financial ServicesThe Digital Shift in Financial Services
The Digital Shift in Financial Services
Trustmarque
 
6 use cases of machine learning in Finance
6 use cases of machine learning in Finance 6 use cases of machine learning in Finance
6 use cases of machine learning in Finance
Swathi Young
 
Digital Insurance Enterprise: The Nest Case Study
Digital Insurance Enterprise: The Nest Case StudyDigital Insurance Enterprise: The Nest Case Study
Digital Insurance Enterprise: The Nest Case Study
Tata Consultancy Services
 
Key innovative market trends for your policy administrative system
Key innovative market trends for your policy administrative systemKey innovative market trends for your policy administrative system
Key innovative market trends for your policy administrative system
Accenture Insurance
 
Modernizing the Insurance Value Chain: Top Three Digital Imperatives
Modernizing the Insurance Value Chain: Top Three Digital ImperativesModernizing the Insurance Value Chain: Top Three Digital Imperatives
Modernizing the Insurance Value Chain: Top Three Digital Imperatives
Cognizant
 
A Portfolio Strategy To Execute Digital Transformation
A Portfolio Strategy To Execute Digital TransformationA Portfolio Strategy To Execute Digital Transformation
A Portfolio Strategy To Execute Digital Transformation
Capgemini
 
Open Enrollment 2020: Case Study and Trends Report
Open Enrollment 2020: Case Study and Trends ReportOpen Enrollment 2020: Case Study and Trends Report
Open Enrollment 2020: Case Study and Trends Report
Wayne Wall
 
Financial services blog by shamayun miah
Financial services blog by shamayun miahFinancial services blog by shamayun miah
Financial services blog by shamayun miah
Accenture
 
Getting Radical with Public Sector Digital Transformation
Getting Radical with Public Sector Digital TransformationGetting Radical with Public Sector Digital Transformation
Getting Radical with Public Sector Digital Transformation
Capgemini
 
Digitally Outsmart the Competition During the Recession
Digitally Outsmart the Competition During the RecessionDigitally Outsmart the Competition During the Recession
Digitally Outsmart the Competition During the Recession
BearingPoint Finland
 

What's hot (18)

Digitizing Insurance - Transforming Legacy Systems to Adopt Modern and Emergi...
Digitizing Insurance - Transforming Legacy Systems to Adopt Modern and Emergi...Digitizing Insurance - Transforming Legacy Systems to Adopt Modern and Emergi...
Digitizing Insurance - Transforming Legacy Systems to Adopt Modern and Emergi...
 
maat International Group - Ethical fund for Project Financing
maat International Group -  Ethical fund  for Project Financingmaat International Group -  Ethical fund  for Project Financing
maat International Group - Ethical fund for Project Financing
 
Be Digital: South Africa's Short-Term Insurance Industry
Be Digital: South Africa's Short-Term Insurance IndustryBe Digital: South Africa's Short-Term Insurance Industry
Be Digital: South Africa's Short-Term Insurance Industry
 
Magenta advisory: Data Driven Decision Making –Is Your Organization Ready Fo...
Magenta advisory: Data Driven Decision Making  –Is Your Organization Ready Fo...Magenta advisory: Data Driven Decision Making  –Is Your Organization Ready Fo...
Magenta advisory: Data Driven Decision Making –Is Your Organization Ready Fo...
 
Insurance_White_paper_1_2_te
Insurance_White_paper_1_2_teInsurance_White_paper_1_2_te
Insurance_White_paper_1_2_te
 
Fueling the future of fintech with data science and ai
Fueling the future of fintech with data science and aiFueling the future of fintech with data science and ai
Fueling the future of fintech with data science and ai
 
North American Utility Sparks Up its Complaint Handling System
North American Utility Sparks Up its Complaint Handling SystemNorth American Utility Sparks Up its Complaint Handling System
North American Utility Sparks Up its Complaint Handling System
 
Thousands of Employees, Millions of Devices, Billions of Things – Welcome to ...
Thousands of Employees, Millions of Devices, Billions of Things – Welcome to ...Thousands of Employees, Millions of Devices, Billions of Things – Welcome to ...
Thousands of Employees, Millions of Devices, Billions of Things – Welcome to ...
 
The Digital Shift in Financial Services
The Digital Shift in Financial ServicesThe Digital Shift in Financial Services
The Digital Shift in Financial Services
 
6 use cases of machine learning in Finance
6 use cases of machine learning in Finance 6 use cases of machine learning in Finance
6 use cases of machine learning in Finance
 
Digital Insurance Enterprise: The Nest Case Study
Digital Insurance Enterprise: The Nest Case StudyDigital Insurance Enterprise: The Nest Case Study
Digital Insurance Enterprise: The Nest Case Study
 
Key innovative market trends for your policy administrative system
Key innovative market trends for your policy administrative systemKey innovative market trends for your policy administrative system
Key innovative market trends for your policy administrative system
 
Modernizing the Insurance Value Chain: Top Three Digital Imperatives
Modernizing the Insurance Value Chain: Top Three Digital ImperativesModernizing the Insurance Value Chain: Top Three Digital Imperatives
Modernizing the Insurance Value Chain: Top Three Digital Imperatives
 
A Portfolio Strategy To Execute Digital Transformation
A Portfolio Strategy To Execute Digital TransformationA Portfolio Strategy To Execute Digital Transformation
A Portfolio Strategy To Execute Digital Transformation
 
Open Enrollment 2020: Case Study and Trends Report
Open Enrollment 2020: Case Study and Trends ReportOpen Enrollment 2020: Case Study and Trends Report
Open Enrollment 2020: Case Study and Trends Report
 
Financial services blog by shamayun miah
Financial services blog by shamayun miahFinancial services blog by shamayun miah
Financial services blog by shamayun miah
 
Getting Radical with Public Sector Digital Transformation
Getting Radical with Public Sector Digital TransformationGetting Radical with Public Sector Digital Transformation
Getting Radical with Public Sector Digital Transformation
 
Digitally Outsmart the Competition During the Recession
Digitally Outsmart the Competition During the RecessionDigitally Outsmart the Competition During the Recession
Digitally Outsmart the Competition During the Recession
 

Similar to Going Digital? Not Without a Simple, Modern and Secure IT Backbone

The overwhelming challenges of IT infrastructure management
The overwhelming challenges of IT infrastructure managementThe overwhelming challenges of IT infrastructure management
The overwhelming challenges of IT infrastructure management
NIIT Technologies
 
FS Netmagic - Whitepaper
FS Netmagic - WhitepaperFS Netmagic - Whitepaper
FS Netmagic - Whitepaper
Netmagic Solutions Pvt. Ltd.
 
It infrastructure management
It infrastructure managementIt infrastructure management
It infrastructure managementShoaib Patel
 
Bending the IT Op-Ex Cost Curve Through IT Simplification
Bending the IT Op-Ex Cost Curve Through IT SimplificationBending the IT Op-Ex Cost Curve Through IT Simplification
Bending the IT Op-Ex Cost Curve Through IT Simplification
Cognizant
 
small business
small businesssmall business
small business
home
 
Increasing Business Productivity in Connected Enterprises and an Always-On Di...
Increasing Business Productivity in Connected Enterprises and an Always-On Di...Increasing Business Productivity in Connected Enterprises and an Always-On Di...
Increasing Business Productivity in Connected Enterprises and an Always-On Di...
Cognizant
 
Managed IT Infrastructure Services.pdf
Managed IT Infrastructure Services.pdfManaged IT Infrastructure Services.pdf
Managed IT Infrastructure Services.pdf
PetaBytz Technologies
 
Hu Yoshida's Point of View: Competing In An Always On World
Hu Yoshida's Point of View: Competing In An Always On WorldHu Yoshida's Point of View: Competing In An Always On World
Hu Yoshida's Point of View: Competing In An Always On WorldHitachi Vantara
 
Equipping IT to Deliver Faster, More Flexible Service Management
Equipping IT to Deliver Faster, More Flexible Service ManagementEquipping IT to Deliver Faster, More Flexible Service Management
Equipping IT to Deliver Faster, More Flexible Service Management
Cognizant
 
What are the best digital transformation tools for your business?
What are the best digital transformation tools for your business?What are the best digital transformation tools for your business?
What are the best digital transformation tools for your business?
learntransformation0
 
Data Center Flexibilty and Efficiency
Data Center Flexibilty and EfficiencyData Center Flexibilty and Efficiency
Data Center Flexibilty and Efficiency
Transform Your Business - Powered by HCL Infosystems Ltd.
 
How Agile Application Portfolio Rationalization Delivers Digital Success
How Agile Application Portfolio Rationalization Delivers Digital SuccessHow Agile Application Portfolio Rationalization Delivers Digital Success
How Agile Application Portfolio Rationalization Delivers Digital Success
Cognizant
 
Cloud Computing And Software.pdf
Cloud Computing And Software.pdfCloud Computing And Software.pdf
Cloud Computing And Software.pdf
Ciente
 
The Four Essential Pillars of Digital Transformation
The Four Essential Pillars of Digital TransformationThe Four Essential Pillars of Digital Transformation
The Four Essential Pillars of Digital Transformation
Ian Thomas
 
Catching the Tide: VMware IT as a Service
Catching the Tide: VMware IT as a ServiceCatching the Tide: VMware IT as a Service
Catching the Tide: VMware IT as a Service
VMware
 
Digital Transformation.pdf
Digital Transformation.pdfDigital Transformation.pdf
Digital Transformation.pdf
Skillmine Technology Consulting
 
Research-2021-Digital-Transformation-Imperative-1.pdf
Research-2021-Digital-Transformation-Imperative-1.pdfResearch-2021-Digital-Transformation-Imperative-1.pdf
Research-2021-Digital-Transformation-Imperative-1.pdf
SathyaAtreyam1
 
A Data-driven Maturity Model for Modernized, Automated, and Transformed IT
A Data-driven Maturity Model for Modernized, Automated, and Transformed ITA Data-driven Maturity Model for Modernized, Automated, and Transformed IT
A Data-driven Maturity Model for Modernized, Automated, and Transformed IT
balejandre
 

Similar to Going Digital? Not Without a Simple, Modern and Secure IT Backbone (20)

The overwhelming challenges of IT infrastructure management
The overwhelming challenges of IT infrastructure managementThe overwhelming challenges of IT infrastructure management
The overwhelming challenges of IT infrastructure management
 
FS Netmagic - Whitepaper
FS Netmagic - WhitepaperFS Netmagic - Whitepaper
FS Netmagic - Whitepaper
 
CSC Conversations
CSC ConversationsCSC Conversations
CSC Conversations
 
It infrastructure management
It infrastructure managementIt infrastructure management
It infrastructure management
 
Bending the IT Op-Ex Cost Curve Through IT Simplification
Bending the IT Op-Ex Cost Curve Through IT SimplificationBending the IT Op-Ex Cost Curve Through IT Simplification
Bending the IT Op-Ex Cost Curve Through IT Simplification
 
small business
small businesssmall business
small business
 
Increasing Business Productivity in Connected Enterprises and an Always-On Di...
Increasing Business Productivity in Connected Enterprises and an Always-On Di...Increasing Business Productivity in Connected Enterprises and an Always-On Di...
Increasing Business Productivity in Connected Enterprises and an Always-On Di...
 
Managed IT Infrastructure Services.pdf
Managed IT Infrastructure Services.pdfManaged IT Infrastructure Services.pdf
Managed IT Infrastructure Services.pdf
 
Hu Yoshida's Point of View: Competing In An Always On World
Hu Yoshida's Point of View: Competing In An Always On WorldHu Yoshida's Point of View: Competing In An Always On World
Hu Yoshida's Point of View: Competing In An Always On World
 
Equipping IT to Deliver Faster, More Flexible Service Management
Equipping IT to Deliver Faster, More Flexible Service ManagementEquipping IT to Deliver Faster, More Flexible Service Management
Equipping IT to Deliver Faster, More Flexible Service Management
 
What are the best digital transformation tools for your business?
What are the best digital transformation tools for your business?What are the best digital transformation tools for your business?
What are the best digital transformation tools for your business?
 
BMC eBook
BMC eBookBMC eBook
BMC eBook
 
Data Center Flexibilty and Efficiency
Data Center Flexibilty and EfficiencyData Center Flexibilty and Efficiency
Data Center Flexibilty and Efficiency
 
How Agile Application Portfolio Rationalization Delivers Digital Success
How Agile Application Portfolio Rationalization Delivers Digital SuccessHow Agile Application Portfolio Rationalization Delivers Digital Success
How Agile Application Portfolio Rationalization Delivers Digital Success
 
Cloud Computing And Software.pdf
Cloud Computing And Software.pdfCloud Computing And Software.pdf
Cloud Computing And Software.pdf
 
The Four Essential Pillars of Digital Transformation
The Four Essential Pillars of Digital TransformationThe Four Essential Pillars of Digital Transformation
The Four Essential Pillars of Digital Transformation
 
Catching the Tide: VMware IT as a Service
Catching the Tide: VMware IT as a ServiceCatching the Tide: VMware IT as a Service
Catching the Tide: VMware IT as a Service
 
Digital Transformation.pdf
Digital Transformation.pdfDigital Transformation.pdf
Digital Transformation.pdf
 
Research-2021-Digital-Transformation-Imperative-1.pdf
Research-2021-Digital-Transformation-Imperative-1.pdfResearch-2021-Digital-Transformation-Imperative-1.pdf
Research-2021-Digital-Transformation-Imperative-1.pdf
 
A Data-driven Maturity Model for Modernized, Automated, and Transformed IT
A Data-driven Maturity Model for Modernized, Automated, and Transformed ITA Data-driven Maturity Model for Modernized, Automated, and Transformed IT
A Data-driven Maturity Model for Modernized, Automated, and Transformed IT
 

More from Cognizant

Using Adaptive Scrum to Tame Process Reverse Engineering in Data Analytics Pr...
Using Adaptive Scrum to Tame Process Reverse Engineering in Data Analytics Pr...Using Adaptive Scrum to Tame Process Reverse Engineering in Data Analytics Pr...
Using Adaptive Scrum to Tame Process Reverse Engineering in Data Analytics Pr...
Cognizant
 
Data Modernization: Breaking the AI Vicious Cycle for Superior Decision-making
Data Modernization: Breaking the AI Vicious Cycle for Superior Decision-makingData Modernization: Breaking the AI Vicious Cycle for Superior Decision-making
Data Modernization: Breaking the AI Vicious Cycle for Superior Decision-making
Cognizant
 
It Takes an Ecosystem: How Technology Companies Deliver Exceptional Experiences
It Takes an Ecosystem: How Technology Companies Deliver Exceptional ExperiencesIt Takes an Ecosystem: How Technology Companies Deliver Exceptional Experiences
It Takes an Ecosystem: How Technology Companies Deliver Exceptional Experiences
Cognizant
 
Intuition Engineered
Intuition EngineeredIntuition Engineered
Intuition Engineered
Cognizant
 
The Work Ahead: Transportation and Logistics Delivering on the Digital-Physic...
The Work Ahead: Transportation and Logistics Delivering on the Digital-Physic...The Work Ahead: Transportation and Logistics Delivering on the Digital-Physic...
The Work Ahead: Transportation and Logistics Delivering on the Digital-Physic...
Cognizant
 
Enhancing Desirability: Five Considerations for Winning Digital Initiatives
Enhancing Desirability: Five Considerations for Winning Digital InitiativesEnhancing Desirability: Five Considerations for Winning Digital Initiatives
Enhancing Desirability: Five Considerations for Winning Digital Initiatives
Cognizant
 
The Work Ahead in Manufacturing: Fulfilling the Agility Mandate
The Work Ahead in Manufacturing: Fulfilling the Agility MandateThe Work Ahead in Manufacturing: Fulfilling the Agility Mandate
The Work Ahead in Manufacturing: Fulfilling the Agility Mandate
Cognizant
 
The Work Ahead in Higher Education: Repaving the Road for the Employees of To...
The Work Ahead in Higher Education: Repaving the Road for the Employees of To...The Work Ahead in Higher Education: Repaving the Road for the Employees of To...
The Work Ahead in Higher Education: Repaving the Road for the Employees of To...
Cognizant
 
Engineering the Next-Gen Digital Claims Organisation for Australian General I...
Engineering the Next-Gen Digital Claims Organisation for Australian General I...Engineering the Next-Gen Digital Claims Organisation for Australian General I...
Engineering the Next-Gen Digital Claims Organisation for Australian General I...
Cognizant
 
Profitability in the Direct-to-Consumer Marketplace: A Playbook for Media and...
Profitability in the Direct-to-Consumer Marketplace: A Playbook for Media and...Profitability in the Direct-to-Consumer Marketplace: A Playbook for Media and...
Profitability in the Direct-to-Consumer Marketplace: A Playbook for Media and...
Cognizant
 
Green Rush: The Economic Imperative for Sustainability
Green Rush: The Economic Imperative for SustainabilityGreen Rush: The Economic Imperative for Sustainability
Green Rush: The Economic Imperative for Sustainability
Cognizant
 
Policy Administration Modernization: Four Paths for Insurers
Policy Administration Modernization: Four Paths for InsurersPolicy Administration Modernization: Four Paths for Insurers
Policy Administration Modernization: Four Paths for Insurers
Cognizant
 
The Work Ahead in Utilities: Powering a Sustainable Future with Digital
The Work Ahead in Utilities: Powering a Sustainable Future with DigitalThe Work Ahead in Utilities: Powering a Sustainable Future with Digital
The Work Ahead in Utilities: Powering a Sustainable Future with Digital
Cognizant
 
AI in Media & Entertainment: Starting the Journey to Value
AI in Media & Entertainment: Starting the Journey to ValueAI in Media & Entertainment: Starting the Journey to Value
AI in Media & Entertainment: Starting the Journey to Value
Cognizant
 
Operations Workforce Management: A Data-Informed, Digital-First Approach
Operations Workforce Management: A Data-Informed, Digital-First ApproachOperations Workforce Management: A Data-Informed, Digital-First Approach
Operations Workforce Management: A Data-Informed, Digital-First Approach
Cognizant
 
Five Priorities for Quality Engineering When Taking Banking to the Cloud
Five Priorities for Quality Engineering When Taking Banking to the CloudFive Priorities for Quality Engineering When Taking Banking to the Cloud
Five Priorities for Quality Engineering When Taking Banking to the Cloud
Cognizant
 
Getting Ahead With AI: How APAC Companies Replicate Success by Remaining Focused
Getting Ahead With AI: How APAC Companies Replicate Success by Remaining FocusedGetting Ahead With AI: How APAC Companies Replicate Success by Remaining Focused
Getting Ahead With AI: How APAC Companies Replicate Success by Remaining Focused
Cognizant
 
Crafting the Utility of the Future
Crafting the Utility of the FutureCrafting the Utility of the Future
Crafting the Utility of the Future
Cognizant
 
Utilities Can Ramp Up CX with a Customer Data Platform
Utilities Can Ramp Up CX with a Customer Data PlatformUtilities Can Ramp Up CX with a Customer Data Platform
Utilities Can Ramp Up CX with a Customer Data Platform
Cognizant
 
The Work Ahead in Intelligent Automation: Coping with Complexity in a Post-Pa...
The Work Ahead in Intelligent Automation: Coping with Complexity in a Post-Pa...The Work Ahead in Intelligent Automation: Coping with Complexity in a Post-Pa...
The Work Ahead in Intelligent Automation: Coping with Complexity in a Post-Pa...
Cognizant
 

More from Cognizant (20)

Using Adaptive Scrum to Tame Process Reverse Engineering in Data Analytics Pr...
Using Adaptive Scrum to Tame Process Reverse Engineering in Data Analytics Pr...Using Adaptive Scrum to Tame Process Reverse Engineering in Data Analytics Pr...
Using Adaptive Scrum to Tame Process Reverse Engineering in Data Analytics Pr...
 
Data Modernization: Breaking the AI Vicious Cycle for Superior Decision-making
Data Modernization: Breaking the AI Vicious Cycle for Superior Decision-makingData Modernization: Breaking the AI Vicious Cycle for Superior Decision-making
Data Modernization: Breaking the AI Vicious Cycle for Superior Decision-making
 
It Takes an Ecosystem: How Technology Companies Deliver Exceptional Experiences
It Takes an Ecosystem: How Technology Companies Deliver Exceptional ExperiencesIt Takes an Ecosystem: How Technology Companies Deliver Exceptional Experiences
It Takes an Ecosystem: How Technology Companies Deliver Exceptional Experiences
 
Intuition Engineered
Intuition EngineeredIntuition Engineered
Intuition Engineered
 
The Work Ahead: Transportation and Logistics Delivering on the Digital-Physic...
The Work Ahead: Transportation and Logistics Delivering on the Digital-Physic...The Work Ahead: Transportation and Logistics Delivering on the Digital-Physic...
The Work Ahead: Transportation and Logistics Delivering on the Digital-Physic...
 
Enhancing Desirability: Five Considerations for Winning Digital Initiatives
Enhancing Desirability: Five Considerations for Winning Digital InitiativesEnhancing Desirability: Five Considerations for Winning Digital Initiatives
Enhancing Desirability: Five Considerations for Winning Digital Initiatives
 
The Work Ahead in Manufacturing: Fulfilling the Agility Mandate
The Work Ahead in Manufacturing: Fulfilling the Agility MandateThe Work Ahead in Manufacturing: Fulfilling the Agility Mandate
The Work Ahead in Manufacturing: Fulfilling the Agility Mandate
 
The Work Ahead in Higher Education: Repaving the Road for the Employees of To...
The Work Ahead in Higher Education: Repaving the Road for the Employees of To...The Work Ahead in Higher Education: Repaving the Road for the Employees of To...
The Work Ahead in Higher Education: Repaving the Road for the Employees of To...
 
Engineering the Next-Gen Digital Claims Organisation for Australian General I...
Engineering the Next-Gen Digital Claims Organisation for Australian General I...Engineering the Next-Gen Digital Claims Organisation for Australian General I...
Engineering the Next-Gen Digital Claims Organisation for Australian General I...
 
Profitability in the Direct-to-Consumer Marketplace: A Playbook for Media and...
Profitability in the Direct-to-Consumer Marketplace: A Playbook for Media and...Profitability in the Direct-to-Consumer Marketplace: A Playbook for Media and...
Profitability in the Direct-to-Consumer Marketplace: A Playbook for Media and...
 
Green Rush: The Economic Imperative for Sustainability
Green Rush: The Economic Imperative for SustainabilityGreen Rush: The Economic Imperative for Sustainability
Green Rush: The Economic Imperative for Sustainability
 
Policy Administration Modernization: Four Paths for Insurers
Policy Administration Modernization: Four Paths for InsurersPolicy Administration Modernization: Four Paths for Insurers
Policy Administration Modernization: Four Paths for Insurers
 
The Work Ahead in Utilities: Powering a Sustainable Future with Digital
The Work Ahead in Utilities: Powering a Sustainable Future with DigitalThe Work Ahead in Utilities: Powering a Sustainable Future with Digital
The Work Ahead in Utilities: Powering a Sustainable Future with Digital
 
AI in Media & Entertainment: Starting the Journey to Value
AI in Media & Entertainment: Starting the Journey to ValueAI in Media & Entertainment: Starting the Journey to Value
AI in Media & Entertainment: Starting the Journey to Value
 
Operations Workforce Management: A Data-Informed, Digital-First Approach
Operations Workforce Management: A Data-Informed, Digital-First ApproachOperations Workforce Management: A Data-Informed, Digital-First Approach
Operations Workforce Management: A Data-Informed, Digital-First Approach
 
Five Priorities for Quality Engineering When Taking Banking to the Cloud
Five Priorities for Quality Engineering When Taking Banking to the CloudFive Priorities for Quality Engineering When Taking Banking to the Cloud
Five Priorities for Quality Engineering When Taking Banking to the Cloud
 
Getting Ahead With AI: How APAC Companies Replicate Success by Remaining Focused
Getting Ahead With AI: How APAC Companies Replicate Success by Remaining FocusedGetting Ahead With AI: How APAC Companies Replicate Success by Remaining Focused
Getting Ahead With AI: How APAC Companies Replicate Success by Remaining Focused
 
Crafting the Utility of the Future
Crafting the Utility of the FutureCrafting the Utility of the Future
Crafting the Utility of the Future
 
Utilities Can Ramp Up CX with a Customer Data Platform
Utilities Can Ramp Up CX with a Customer Data PlatformUtilities Can Ramp Up CX with a Customer Data Platform
Utilities Can Ramp Up CX with a Customer Data Platform
 
The Work Ahead in Intelligent Automation: Coping with Complexity in a Post-Pa...
The Work Ahead in Intelligent Automation: Coping with Complexity in a Post-Pa...The Work Ahead in Intelligent Automation: Coping with Complexity in a Post-Pa...
The Work Ahead in Intelligent Automation: Coping with Complexity in a Post-Pa...
 

Going Digital? Not Without a Simple, Modern and Secure IT Backbone

  • 1. September 2017 Going Digital? Not Without a Simple, Modern and Secure IT Backbone To compete in today’s always-on digital world, all enterprises need a fast, efficient and extensible IT foundation. It must reduce complexity, enhance agility, be easier to manage, and enable more resilient and protected ways of working. Here’s our blueprint to help your organization get started. DIGITAL SYSTEMS & TECHNOLOGY
  • 2. 2 | Going Digital? Not Without a Simple, Modern and Secure IT Backbone Digital Systems & Technology EXECUTIVE SUMMARY In every industry and around the globe, companies of all shapes and sizes are seeking an ideal mix of best practices, technologies and thinking to be truly digital. Being digital, how- ever, isn’t as simple as purchasing a bespoke technology stack, laying out the piece parts, assembling them and voilà – a digital enterprise emerges. The drive to digital requires care- ful planning and integration of an array of technologies and models. These range from social, mobile, analytics and cloud platforms, to instrumented devices on the network’s edge – the so-called Internet of Things (IoT) – to accommodations for automated tools and artificial intelligence (AI) engines that power everything from chatbots and quality assur- ance testing environments, through predictive analytics and machine learning systems. To achieve this nirvana, IT organizations will need an IT backbone that is agile, intelligent, resilient and able to accommodate the accelerating progression of digital technologies and tools that are on most companies’ IT roadmaps, or could appear from left field at a moment’s notice. With this backbone, businesses will be equipped to fend off the continuous threat of “born digital” competitors, and defeat corporate saboteurs and fraudsters that seek to turn an enterprise’s digital operational advantages into critical liabilities. Just as important, they will be positioned to take advantage of the vast opportunities on the horizon that arise from new digital business models. To grow revenue, market share and profitability in today’s digital world, businesses need to consider technology changes at every layer of the enterprise. This assessment begins with an overhaul of the user experience, leveraging digital tools such as natural language search and virtual or augmented reality to help customers choose the most appealing products and enable staff to support them. These changes ultimately ripple down to the business processes required to deliver these new experiences; the applications that manipulate the data underlying the processes; and the databases that store customer, product and finan- cial data. These accelerating requirements have forced IT organizations to extend their legacy sys- tems with modern digital platforms. The piecemeal approach, unfortunately, has also added unnecessary complexity to their IT infrastructures. To get their houses in order, CIOs and
  • 3. their IT organizations must adapt to changing needs with faster and more flexible delivery through techniques including Agile development methodologies and DevOps (combining development and operations to speed new applications to market). They must scale their capacity and their spending as demand changes, while protecting the organization against a rising volume and variety of threats that can cripple an organization in a highly public New York minute. With so much changing so quickly and with so much at stake, it’s no longer feasible for organizations to spend 80%, 70% or even 60% of their IT budgets on maintaining their legacy systems. Nor is it acceptable that every acquisition, reorganization and strategic partnership require cumbersome changes in legacy systems and the painstaking creation of point-to-point interfaces among them. Simplifying, modernizing and securing the digital infrastructure is IT’s three-fold answer to today’s digital mandate. • Simplification unlocks value by creating a more efficient digital backbone, reducing the cost of providing current IT services and freeing scarce funds and skills to work on “change the business” initiatives. • Modernization introduces newer (cloud-enabled) architectures and replaces point- to-point interfaces between siloed systems with a services-based approach that makes it easier, faster and less expensive to create the unified experiences users demand. • Securing the infrastructure means making, establishing and maintaining a resil- ient IT landscape that can fend off the new and unpredictable threats that come with digitization without breaking the bank. This white paper explains why it is essential to simplify, modernize and secure the organi- zation’s digital backbone and provides key recommendations for doing so. We end with a future vision of how effective IT landscapes will evolve, and detail the next-generation busi- ness opportunities they will enable. 3Going Digital? Not Without a Simple, Modern and Secure IT Backbone | Digital Systems & Technology
  • 4. Digital Systems & Technology | Going Digital? Not Without a Simple, Modern and Secure IT Backbone4 SIMPLIFY TO UNLOCK VALUE, STREAMLINE PROCESSES AND TIGHTLY ALIGN IT WITH THE BUSINESS Everywhere senior business and IT managers look, they find an increasingly complex competitive landscape. Businesses are selling more products and services in more markets, across more channels and supporting them in new and different ways, while complying with ever-increasing regulatory requirements – many of which impose conflicting demands. Every one of these require- ments – not to mention recurring reorganizations, mergers or acquisitions – can mean more technologies for the IT organization to support. Add to that the sprawl of systems most organizations have accumulated over the years and the pockets of non-standard, “zombie platforms” adopted to meet short-term needs. These have made it difficult for IT to effectively manage operations and meet service level agreements (SLAs). The result is an all too common situation in which IT is a hindrance rather than an enabler of dig- ital business. The more platforms an organization must support, the higher its training and licensing costs, the harder it is to change business processes, and the more likely it is that perfor- mance, reliability or security will suffer. A simplified digital backbone not only meets the perennial need for lower costs through reduced staffing needs and vendor consolidation; more strategically, it also enables a lean and flexible organization that can deliver innovative products and services more quickly and efficiently to drive business growth. Traditional, incremental cost containment or process improvements aren’t enough. To overcome complexity and drive value, IT organizations must achieve a step-change simplification through three critical efforts: • Reducing legacy debt, which is the ongoing work required to maintain, enhance, secure and update existing applications and platforms. Every time the business creates or acquires a new application or infrastructure component, it adds to this debt. Year over year, application by application, this raises the cost of maintaining existing systems, the risk they will fail or leak valuable data, and the cost, time and effort to adapt to change. Trimming this debt requires consolidation and rationalization. That means taking inventory of existing applications, platforms and infrastructure, eliminating those that are not essential and upgrading aging platforms whose value doesn’t justify their cost. It also requires inte- grated services delivery to ensure efficiency, coordination and control of the entire IT portfolio, as well as new methodologies such as DevOps to make it easier to quickly replace or enhance older applications.
  • 5. 5Going Digital? Not Without a Simple, Modern and Secure IT Backbone | • Simplifying processes. This begins with process engineering, guided by a cross-enterprise IT process framework for better and more effective management of functions such as manage- ment of service providers, Agile development, DevOps and testing. Simplification is further driven by process automation using frameworks such as IT service management (ITSM) and robotic process automation. Such automation reduces the cost of configuring and managing IT systems while enhancing quality and productivity. Process governance ensures the ongoing benefits of process simplification through a central- ized framework encompassing IT architecture and data and IT/business interfaces that ensures efficient stakeholder management and delivers measurable results. This approach also creates a standardized process for sourcing and vendor governance while establishing joint business/ IT process improvement efforts. A simplified digital backbone not only meets the perennial need for lower costs through reduced staffing needs and vendor consolidation; more strategically, it also enables a lean and flexible organization that can deliver innovative products and services more quickly and efficiently to drive business growth.
  • 6. QUICK TAKE Untangling IT for a Wireless Communications Services Provider A major wireless provider reduced its total cost of ownership by 34% while improving service levels by streamlining what had been a combination of three outside service providers and its own 400-person support staff. We worked with the company to improve its service management model and consoli- date to a sole provider of Level 2 support for more than 370 applications in 28 domains, including application enhancements, test environment support and release testing. Among other benefits, this simplification prevented more than 2,000 service incidents in the first six months and improved first-level resolution to 45% in the first five months. SLA performance improved significantly through a governance-driven operating model. | Going Digital? Not Without a Simple, Modern and Secure IT Backbone6 • Facilitating business/IT alignment. This is the never-ending process of ensuring that the work (and budget) of the IT organization most effectively and efficiently supports the needs of the busi- ness. The alignment that is required can be achieved through business value management, which includes an articulation of IT’s value and its ability to meet if not exceed SLAs. Doing this alerts business leaders to how much they are paying, what they are paying for, and the value they are receiving to maximize the value of IT investments. Once the business has decided which IT capabilities to invest in, real-time service intelligence gives business managers up-to-the-minute insights that connect real-time events with historical pat- terns to automatically address problems or opportunities. Effective business/IT alignment also requires best practices in business-IT governance and effective portfolio management that (like an investor managing his assets) continually realigns spending based on the importance and performance of various IT assets. Digital Systems & Technology
  • 7. 7Going Digital? Not Without a Simple, Modern and Secure IT Backbone | Digital Systems & Technology Yet another tool is intelligent demand management, which aligns IT capabilities and business requirements by explaining the cost of various IT services, prioritizing those services based on their value, and working with the business to optimize spend. An effective program manage- ment office (PMO) helps by mapping the IT portfolio with business needs, which keeps the business informed about the cost and value of various IT initiatives. The result is improved alignment, faster and better decision making, improved customer satisfac- tion through a clearer understanding of the value of IT investments, and the opportunity for IT to become a strategic partner to the business rather than providing “back room” support services. MODERNIZING THE DIGITAL INFRASTRUCTURE Fast-evolving cloud, mobile, social and analytic platforms, combined with the rise of microservices, 1 IoT and virtual and augmented reality, make for a dynamic and fluid IT landscape. These technologies enable the rise of digital business models while also enabling new customer services that can drive change in almost every business process across the organization. Yet, too many organizations are stuck with an alphabet soup of inflexible, aging and poorly integrated systems that soak up resources while making it harder, not easier, to meet business goals. They also keep organizations mired in broken, inefficient processes that reduce employee productivity and cus- tomer satisfaction. There are many excuses not to modernize, ranging from fear of spending in an uncertain or sluggish economy to not knowing where to start, to the difficulty of measuring the value of existing applications, to lack of top management support. But, modernization is an imperative for competing in today’s cus- tomer-aware, hyper-personalized and always-on digital marketplace, in which customers expect products and service offers that are based on the digital trails 2 they leave with every interaction. Unlocking Value through Simplification APPROACH BENEFITS/DRIVERS LEGACY DEBT REDUCTION • IT consolidation/rationalization • Integrated services delivery • Implement DevOps • Reduced TCO • Lean and flexible organization • Better maintainability, resilience PROCESS SIMPLIFICATION • IT process engineering • Process automation (ITSM, RPA) • Process governance • Speed to market • Enhanced IT productivity • Flexible and more nimble IT BUSINESS-IT GOVERNANCE • Business value management • Business-IT governance • Portfolio management (for optimized operation model) • Faster decision making • Clear articulation of value • IT perceived as a strategic partner Figure 1
  • 8. Digital Systems & Technology QUICK TAKE IT Modernization Saves Cash and Cycles for a Leading Financial Institution A premier financial institution saved $1 million in the first year of a pro- gram to improve how it monitors and supports its tier-one applications and messaging over multiple networks. The organization needed to stabilize its business-critical applications, enable high-touch support for its inbound and outbound financial messaging, and increase the handling efficiency of its high volume of production incidents and service requests. We helped the organization implement an automated software testing solution and an efficient, low-cost support model. The use of centralized monitoring dashboards has reduced response time, improved customer experience and reduced critical incidents by 30%. 8 | Going Digital? Not Without a Simple, Modern and Secure IT Backbone Creating a Unified Experience with Modernization APPROACH BENEFITS/DRIVERS LEGACY MODERNIZATI0N • Value-driven accelerators • Modern architectures »» Cloud, microservices, devices • Extensibility »» Functional & non-functional PROCESS TRANSFORMATION • Business process transformation • Modern ADM (Agile), ITSM (DevOps) • Enhanced time-to-market • Enhanced business productivity • Better user experience OPERATING MODEL TRANSFORMATION • Service & commercial models (pay-per-use, captive, etc.) • Workforce transformation • Modern operating models • Value articulation Figure 2
  • 9. 9Going Digital? Not Without a Simple, Modern and Secure IT Backbone | A modern IT infrastructure requires: • A legacy landscape refresh through value-driven accelerators (tools and related utilities) to replace or reengineer existing systems with modern architectures, open API (application program- ming interface) platforms, development languages and databases. Cloud-based solutions for back-office services such as e-mail and collaboration can help organiza- tions lower costs and improve flexibility. A microservices architecture for middle-office applications provides business functions as loosely coupled modules through APIs, simplifying complex pro- cesses. As a result, the architecture supports a slew of mobile devices that front-office employees can use to improve customer experience. All this helps organizations deliver new, different and better services to customers, reducing costs while differentiating themselves from the competition. • Process transformation achieved thorough business process mapping, modern Agile develop- ment methodologies, DevOps and the use of management practices such as ITSM to reduce costs, increase consistency and security, and speed time-to-market. Among other benefits, ITSM defines the business processes to be served by IT operations and supports new, more efficient methodologies such as DevOps. Digital Systems & Technology QUICK TAKE How a Modern IT Backbone Speeds App Dev, Advances Quality & Cost Savings Financial services firms competing in fast-changing markets must speed their application deployment while cutting costs and maintaining quality. A U.S. bank holding company reached all three goals by planning and managing 16 new release environments serving five lines of business, more than 300 interdependent applications and 4,000 users. We enabled this through the application of various disciplines, including data management, service virtualization, performance testing and an ITIL-based incident management process to boost the productivity of test and development teams. Among the benefits realized were a 30% reduction in test cycle time, a 93% reduction in defects, more than $400,000 in cost avoidance in the first year through early detection and remediation of defects, and a 25% reduction in outages for test and development environments.
  • 10. Digital Systems & Technology QUICK TAKE Securing the Data & Reputation of a Payment Processor For one third-party payment processor, attacks on credit card data threat- ened the company’s reputation by exposing customer data. These challenges were also expensive, incurring switching fees even for rogue transactions. Just as bad, the extra traffic caused by the attacks increased the risk of fail- ure for its credit card authorization systems. To meet these challenges, we helped this client deploy a real-time rules- based fraud monitoring system that evaluates declined transactions against predefined fraud patterns, blocks suspicious transactions and notifies secu- rity staff within seconds. This early detection and prevention saves the company $20,000 to $30,000 per month in switch fees and stops more than 1,500 attempted fraudulent transactions per day. • Operating model transformation to accommodate modern technologies and to scale IT spending up and down as needed. This may require new service models such as pay per use, in which an enterprise has access to potentially unlimited resources but only pays for what it uses, and managed services, in which the enterprise owns or has direct oversight of the organization or system being managed, with the provider delivering services under a contractual, service-level agreement. Such a transformation also requires a systematic approach to training that extends beyond “just- in-time” skills in the latest hot technology to creating and updating career architectures for each employee. This helps organizations nurture hard-to-find skills among existing employees who understand the industry, as well as the culture and history of their employer. Such career develop- ment is especially important in light of scarce skills; according to one recent study, 3 more than half of respondents said their organization was actively looking or planning to hire or reassign IT pro- fessionals strictly for the purpose of managing cloud technologies, and nearly half believe IT professionals entering the workforce lack the skills to manage hybrid IT environments. 10 | Going Digital? Not Without a Simple, Modern and Secure IT Backbone
  • 11. 11Going Digital? Not Without a Simple, Modern and Secure IT Backbone | Digital Systems & Technology SECURING THE DIGITAL INFRASTRUCTURE Today’s headlines about security are often shocking, encompassing more than 4,000 ransomware attacks every day since the beginning of 2016 4 and an estimated $6 trillion in annual cybercrime damage by 2021. 5 While cybersecurity spending is expected to exceed $1 trillion from 2017 to 2021, 6 as many as 20 billion IoT devices 7 will need securing in that same time period, and 1.5 million cybersecu- rity jobs will go unfilled. 8 The critical imperative for CIOs is not just to prevent the embarrassing and costly breaches that can devastate a company’s earnings and reputation, but also to make it safe for permissioned users to quickly and flexibly share data via both internal and external systems. On the other hand, unsubstan- tiated security concerns can make an organization overly protective and prevent it from accessing and sharing information. If not dealt with the properly, being too strict or overly permissive with security can potentially erode an organization’s customer satisfaction and brand equity. A secure digital infrastructure encompasses the following: • Defense against attacks. Key components include perimeter and network security (physical and software-defined preventive measures), a security operations center that manages and coordi- nates protection against technical security threats while addressing reputational and business risk, and threat intelligence services that collect, analyze and filter data about emerging threats to produce actionable information for decision makers. • Identity, application and data protection. Identity and access management provides the right indi- viduals with access to the right resources at the right time and for the right reasons. Application penetration testing proactively identifies vulnerabilities an attacker could exploit so they can be remediated. Data classification and encryption ensures that the most sensitive data receives the highest level of protection, making the proper tradeoffs between cost, accessibility and security. • Information security management, which links basic security to wider needs such as cost-ef- fective compliance with changing business, legal and regulatory needs. This includes information risk management, which involves weighing the cost of security against the likelihood and severity of IT and related business risks. It also encompasses business continuity and disaster recovery planning, as well as governance risk and compliance (GRC) automation, bridging gaps among these activities to ensure efficient operation and effective information sharing. Automa- tion of GRC activities will introduce process efficiencies through real-time dashboards that enable proactive insights and decisions to prevent incidents.
  • 12. QUICK TAKE No-Cost Regulatory Compliance to Secure a Regional Bank Security not only has to be comprehensive and reliable – it must also be affordable. When a software vendor told a large regional bank it needed a $9 million upgrade to its collections platform to meet regulatory require- ments for security, the bank looked for another opinion. We helped the bank implement a continuous improvement framework program to evaluate its GRC program, enabling the organization to be in full compliance at no cost under our existing managed services engagement. Security: Maximizing Business Resilience APPROACH BENEFITS/DRIVERS CYBER & CLOUD SECURITY • Perimeter/network security • Security operations center • Threat intelligence services • Resilience against cyber threats PROTECTING IDENTITY APPLICATION & DATA • Identity and access management • Application security (pen test, etc.) • Data classification encryption • Stringent security controls INFORMATION SECURITY MANAGEMENT • Information risk management • Compliance services, BCP/DR • GRC automation • Improved IT and business risk management Figure 3 12 | Going Digital? Not Without a Simple, Modern and Secure IT Backbone Digital Systems & Technology | Going Digital? Not Without a Simple, Modern and Secure IT Backbone12
  • 13. 13Going Digital? Not Without a Simple, Modern and Secure IT Backbone | Digital Systems & Technology LOOKING AHEAD: WHAT TO DO TODAY AND TOMORROW In today’s fast-moving market, change is inevitable, perpetual and, if managed right, capable of trig- gering positive results. For CIOs and their IT organizations, success means not only keeping up with business change, but also facilitating and leading it. All too often, however, IT hobbles the business with legacy technical debt, overly complex business and IT processes, reluctance to adapt to new technologies and operating models, and increased exposure to security threats. Leaders who want to drive their organizations to market-leading futures must re-think how to build and maintain an efficient, extensible, resilient and safe digital backbone. High-performing enterprises will quickly assess their current environment, and lay the foundation for success by simplifying, mod- ernizing and securing their infrastructure. To get started: • Plan for the investment and change management required to enable the shift to a modern architecture and related technologies that can boost operational agility, enable tighter func- tional integration, and ease the maintenance and upgrading of systems and services. Building a modern digital backbone isn’t for the timid. It requires significant investment and a pioneer- ing spirit. • Build the management and technical skills to move more systems to public and hybrid clouds as you retire heritage systems. The payback will be platforms that are better equipped to address today’s dynamic business environment and speed time-to-market for new products and services while reducing IT overhead. • Manage your organization’s efforts with a well-focused strategic vision and concrete imple- mentation plan championed by top management. The digital transformation of infrastructure can only drive long-term business benefit if it aligns with the enterprise’s direction. Success requires that “digitization” percolates beyond IT throughout the corporate culture.
  • 14. Digital Systems & Technology | Going Digital? Not Without a Simple, Modern and Secure IT Backbone14 FOOTNOTES 1 Microservices is a variant of the service-oriented architecture (SOA) approach that structures an application as a collection of loosely coupled services. This makes it easier to integrate applications, make changes to them and share data to meet chang- ing business needs. 2 For additional insights, read Code Halos: How the Digital Lives of People, Things and Organizations are Changing the Rules of Business, Malcolm Frank, Paul Roehrig & Ben Pring, John Wiley & Sons, April 2014. 3 “Portrait of a Hybrid IT Organization,” SolarWinds, 2017, http://it-trends.solarwinds.com/reports/2017/portrait-of-a-hy- brid-it-organization/north-america.pdf. 4 “6 Must-Know Cybersecurity Statistics for 2017,” Barkly Blog, January 2017, https://blog.barkly.com/cyber-security-statis- tics-2017. 5 “Global Cost of Cybercrime Predicted to Hit $6 Trillion Annually By 2021, Study Says,” DarkReading, Aug. 26, 2016, https://www.darkreading.com/attacks-breaches/global-cost-of-cybercrime-predicted-to-hit-$6-trillion-annually-by-2021- study-says/d/d-id/1326742. 6 “Cybersecurity Market Report, Q2 2017.” CyberSecurity Ventures, 2017, https://cybersecurityventures.com/cybersecuri- ty-market-report/. 7 “Gartner Says 8.4 Billion Connected ’Things’ Will Be in Use in 2017, Up 31 Percent From 2016,” Gartner, February 2017, http://www.gartner.com/newsroom/id/3598917. 8 “Workforce Shortfall Due to Hiring Difficulties Despite Rising Salaries, Increased Budgets and High Job Satisfaction Rate,” ISC2, April 17, 2015, http://blog.isc2.org/isc2_blog/2015/04/isc-study-workforce-shortfall-due-to-hiring-difficulties-de- spite-rising-salaries-increased-budgets-a.html.
  • 15. The authors would like to thank Vijay Francis and Abhijit Bharadwaj, a DS&T Senior Director and Senior Manager, respectively, for their insights and contributions to this white paper. ACKNOWLEDGMENTS 15Going Digital? Not Without a Simple, Modern and Secure IT Backbone | Digital Systems & Technology ABOUT THE AUTHORS Prakash Hemdev is a Senior Vice-President and Global Head of Strategy & Marketing within Cognizant’s Digital Systems & Technology (DS&T) business unit. In this role, he is responsible for shaping and driving DS&T’s business and marketing strategy, redefining operating models and developing go-to-market strategy. In addition, Prakash oversees Garage, an incubation center for driving digital innovations. Prakash has over 25 years of experience in the IT industry, spanning business and market development, practice development, design strategy, customer relationship management and delivery management across multiple industries, business domains, technologies and geographies. He earned a bachelor’s of engineering in electronics from Bharathiar University. Prakash can be reached at Prakash.Hemdev@cognizant.com | LinkedIn: linkedin.com/ in/prakash-b-hemdev-69b3351/?ppe=1. Prakash Hemdev Senior Vice-President, Global Head of Strategy & Marketing, Cognizant Digital Systems & Technology Pradeep Shilige is Executive Vice-President and heads Cognizant’s Digital Systems & Technology business unit. In this role, he is responsible for DS&T’s solutions that help clients optimize their legacy IT infrastructure, thus freeing up capital to invest in a modern, simple and secure technology backbone to succeed in the digital economy. Prior to this, Pradeep was leading the delivery function for Cognizant’s Enterprise Applications Services (EAS) Practice. In this role, Pradeep led strategy, delivery and competency development for the growth of the practice. His responsibilities included project delivery, account planning, competency building and business development. Pradeep can be reached at Pradeep.Shilige@cognizant.com | LinkedIn: linkedin.com/in/pradeep-shilige-37853014/. Pradeep Shilige Executive Vice-President, Cognizant Digital Systems & Technology
  • 16. © Copyright 2017, Cognizant. All rights reserved. No part of this document may be reproduced, stored in a retrieval system, transmitted in any form or by any means,electronic, mechanical, photocopying, recording, or otherwise, without the express written permission from Cognizant. The information contained herein is subject to change without notice. All other trademarks mentioned herein are the property of their respective owners. TL Codex 3016 ABOUT COGNIZANT’S DIGITAL SYSTEMS & TECHNOLOGY The Cognizant Digital Systems & Technology Practice works with clients to simplify, modernize and secure IT infrastructure and applica- tions, unlocking the power trapped in their technology environments. We help clients create and evolve systems that meet the needs of the modern enterprise by delivering industry-leading standards of performance, cost savings and flexibility. To learn more, contact us at simplify@cognizant.com. You can also visit us at www.cognizant.com/cognizant-digital-systems-technology, or e-mail us at Inquiry@ cognizant.com. ABOUT COGNIZANT Cognizant (NASDAQ-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innova- tive and efficient businesses. Headquartered in the U.S., Cognizant is ranked 205 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant. World Headquarters 500 Frank W. Burr Blvd. Teaneck, NJ 07666 USA Phone: +1 201 801 0233 Fax: +1 201 801 0243 Toll Free: +1 888 937 3277 European Headquarters 1 Kingdom Street Paddington Central London W2 6BD England Phone: +44 (0) 20 7297 7600 Fax: +44 (0) 20 7121 0102 India Operations Headquarters #5/535 Old Mahabalipuram Road Okkiyam Pettai, Thoraipakkam Chennai, 600 096 India Phone: +91 (0) 44 4209 6000 Fax: +91 (0) 44 4209 6060