This document discusses the importance of using social media for real estate professionals. It notes that trust is a key factor for clients and that social media can help build trust. Several case studies are presented showing how real estate agents have used social media successfully to generate leads and listings. Tips are provided such as sharing behind-the-scenes photos, engaging with followers, and collecting email addresses which are more valuable than social media followers. The document also provides advice on how to respond to both positive and negative feedback on social media.