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Recruiting in a Multicultural Environment The National Restaurant Association Show May 17, 2008
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Courage is the most important virtue.  - Maya Angelou, American Poet, Writer & Historian
“ Diversity of thought,  perspectives & experiences is the goal.  Diverse points of view produce the best solutions.” MFHA Approach
MFHA Diversity Model Workforce Customers Community Suppliers Positive outcomes for each seat!
CSP Business Case ,[object Object],[object Object],[object Object],[object Object],[object Object]
Rationale ,[object Object],[object Object],[object Object],[object Object]
Framing the Issue ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Framing the Issue ,[object Object],[object Object],[object Object],[object Object]
Engaging Minority Communities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Engaging Minority Communities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Solution Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object]
Finding Talent ,[object Object],[object Object],[object Object]
Developing Talent ,[object Object],[object Object],[object Object],[object Object]
How Do You Get Started? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Outcomes That Grow The Industry Workforce Customers Community Suppliers • • • • • Better  Experience • Better  Customer Service • Improved  Image • Increased Business • Increased MBE  Volume • Wider Participation • Reduced Costs • Product  Innovation • Improved  Image • Value Added  Relationships • Strategic  Partnerships • Cultural  Understanding Positive outcomes for each seat! Increased  Productivity Recruiting  / Retention Success Improved Communication People  Development
The Process ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Process, cont’d ,[object Object],[object Object],[object Object],[object Object],[object Object]
Potential Landmines ,[object Object],[object Object],[object Object],[object Object],[object Object]
Factors for Success ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
"You can't build a reputation on what you are going to do." --Henry Ford, American Auto Manufacturer (1863-1947)
Gerry Fernandez, President & Founder MFHA- The Multicultural Foodservice & Hospitality Alliance  ®   1144 Narragansett Boulevard  Providence, RI  02905 401.461.6343 / 9004- fax [email_address] THANK YOU!

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Recruiting in a Multicultural Environment

  • 1. Recruiting in a Multicultural Environment The National Restaurant Association Show May 17, 2008
  • 2.
  • 3. Courage is the most important virtue. - Maya Angelou, American Poet, Writer & Historian
  • 4. “ Diversity of thought, perspectives & experiences is the goal. Diverse points of view produce the best solutions.” MFHA Approach
  • 5. MFHA Diversity Model Workforce Customers Community Suppliers Positive outcomes for each seat!
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  • 16. Outcomes That Grow The Industry Workforce Customers Community Suppliers • • • • • Better Experience • Better Customer Service • Improved Image • Increased Business • Increased MBE Volume • Wider Participation • Reduced Costs • Product Innovation • Improved Image • Value Added Relationships • Strategic Partnerships • Cultural Understanding Positive outcomes for each seat! Increased Productivity Recruiting / Retention Success Improved Communication People Development
  • 17.
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  • 21.
  • 22. "You can't build a reputation on what you are going to do." --Henry Ford, American Auto Manufacturer (1863-1947)
  • 23. Gerry Fernandez, President & Founder MFHA- The Multicultural Foodservice & Hospitality Alliance ® 1144 Narragansett Boulevard Providence, RI 02905 401.461.6343 / 9004- fax [email_address] THANK YOU!