NeXorce Enterprise Software provides real-time and historical reporting from Avaya CMS, collecting additional data outside the Avaya platform. It offers more visually appealing reports and options than Avaya CMS alone. Reports include real-time data for intervals and days, as well as historical reports. Real-time interval reports show productivity without daily totals blurring results, while day reports show total productivity. Historical reports allow managers to review total performance by groups and agents from multiple combined sources.