Tiger Communications is a privately held company incorporated in 1979 that focuses on call management and hospitality applications. With over 120 employees globally, Tiger Communications has the largest organization for voice and data billing, interface management, and hospitality products. They have over 15,000 prestigious clients installed in over 86 countries. Tiger Communications specializes in providing middleware interface management, call accounting, voice messaging, wakeup management, and mobile applications to the hospitality industry.

1. Len Williams
Business Development Manager
Tel : +44 1425 891000
Fax : +44 1425 461484
Mobile : +44 7912 556440
http://www.tigertms.com
Email: len.williams@tigertms.com

2. • Tiger Communications PLC incorporated in 1979 –Privately held company with initial focus
on Call Management in Hospitality & Enterprise sectors
• 30+ years of hospitality applications focus and experience
• Approx.120 employees
• Largest global organization for Voice & Data Billing, Interface Management and Hospitality
Centric products
• Existing Business regions : EMEA & Central / South America , real market focus on APAC &
North America
• Head & Regional satellite offices in UK, North America, Central & South America, Europe,
UAE
• Total client base 15000 + prestigious clients, installed in over 86 countries
Company Overview - Who we are

3.  Client base that spans > 25 years providing integration to all Mitel platforms
from the original Kinsman SX20 through to the latest Mitel MCD
 Fully support Call Accounting interface, PMSI Check In/Out Interface, Mitel
Mail Interface
 Complete SIP Messaging solution for Hospitality
 Guest Mobility application – First voice platform to be tested and approved
 Endorsed by Mitel – Global basis
Mitel - Strategic Alliance

4.  Specialists in Hospitality space
 Providing Hospitality Middleware Interface Management, Call
Accounting, Voice-messaging, Wakeup Management & the
mobile applications for Smartphones & tablet devices
 Market penetration across the brands & independents with a
global footprint
 Leading edge technology provider
 Ability to offer bespoke Development services for unique
projects
Why choose TigerTMS ?

5. Clients - Partial Portfolio

6. iConnect - Guest BYOD (Bring Your Own Device)
Connected
Guest
Portfolio
Tiger
Hotel
Pro
IPCL
iConnect
IP Guest
Content
InnLine
VoipLink
iConnect

7. iConnect
iConnect enables the guest to connect to the ships telephony network using
their own smart device. The guests smart phone becomes an extension of the
Mitel iPBX.
iConnect is available in 3 flavors:
• Downloadable Branded SIP Client App from iTunes or Android Play Store
• Embedded into an existing cruise ship Guest mobile Application.
• Using the Guests existing SIP Client (i.e. Bria, xLite)
The solution is fully integrated with the PMS therefore the guest has minimal
settings to manage and a simple user name and passcode for validation.
iConnect

8. iConnect, cont.
Advantages for Guest:
• Immediate and mobile access to staff or crew, restaurants, bars & leisure
services.
• Ability to call to book services free of charge while connected to the
Guest WIFI
• Call all guest services from anywhere onboard - free of charge
• Never miss a call while away from the room with full incoming & internal
call facilities.
Advantages for the Cruise Ship:
• Ability to up-sell services
• Provide promotions targeted at your guests
• Maximise return on investment
iConnect

11. iConnect can be enhanced to provide a full on-board Guest
mobile application.
IP Guest
Services

12. Summary : Guest Centric Application integration

13. In summary
 Interface Management & Call Accounting
 Voicemail, Wakeup & MiniBar billing
 HSIA – Internet Billing & Management
 Guest content – XML Delivery to IP Handsets & Smart Devices
 Guest mobility applications - iConnect
 Hosted, Centralised, Multi-Property, Virtualised
 Full Account Management, Sales & After Sales Support
 Global 24 x 7 HelpDesk Support by TigerTMS

14. Any questions?