Raj Sunder's presentation on 'New Business Models for Telecom Application Success' given in the Telco Summit of TADS, Telecom Application Developer Summit, 21-22 Nov 2013 in Bangkok
TADSummit, Simfony: Building a Global IoT Service Provider using Programmable...Alan Quayle
Simfony: Building a Global IoT Service Provider using Programmable Telecoms
Stefan Anghel, Product Architect, Simfony Mobile
Where does IoT make sense? Cutting through the hype to real business and real solutions.
Review of the IoT Landscape, understanding the enablers and ecosystem.
Simfony's IoT Platform: an M2M focused MVNO. Delivering solutions to business problems.
The Future of IoT service providers.
TADS Telecom Summit OpenCloud Mark WindleAlan Quayle
Mark Windle, OpenCloud, telecom summit presentation at TADS, 21-22 Nov 2013 Bangkok, on TELCO CASE STUDIES: Breaking Free of Your Slow Strategic Vendors, using Open Independent Telecom App Development
TADSummit Innovation Showcase chaired by Michael Lazar, DataArt. Leveraging Omni-channel CRM Chatbots with Skype. Utilizing two-factor authentication, an advanced chat bot for the health-care market which includes voice transcription for compliance.
Libon (probably) the World’s most Successful Telco IP Communication Service, ...Alan Quayle
Libon (probably) the World’s most Successful Telco IP Communication Service. Karel Bourgois, Product Owner at Libon for Orange, TADSummit 2014. 12-13 November 2014, Istanbul.
Raj Sunder's presentation on 'New Business Models for Telecom Application Success' given in the Telco Summit of TADS, Telecom Application Developer Summit, 21-22 Nov 2013 in Bangkok
TADSummit, Simfony: Building a Global IoT Service Provider using Programmable...Alan Quayle
Simfony: Building a Global IoT Service Provider using Programmable Telecoms
Stefan Anghel, Product Architect, Simfony Mobile
Where does IoT make sense? Cutting through the hype to real business and real solutions.
Review of the IoT Landscape, understanding the enablers and ecosystem.
Simfony's IoT Platform: an M2M focused MVNO. Delivering solutions to business problems.
The Future of IoT service providers.
TADS Telecom Summit OpenCloud Mark WindleAlan Quayle
Mark Windle, OpenCloud, telecom summit presentation at TADS, 21-22 Nov 2013 Bangkok, on TELCO CASE STUDIES: Breaking Free of Your Slow Strategic Vendors, using Open Independent Telecom App Development
TADSummit Innovation Showcase chaired by Michael Lazar, DataArt. Leveraging Omni-channel CRM Chatbots with Skype. Utilizing two-factor authentication, an advanced chat bot for the health-care market which includes voice transcription for compliance.
Libon (probably) the World’s most Successful Telco IP Communication Service, ...Alan Quayle
Libon (probably) the World’s most Successful Telco IP Communication Service. Karel Bourgois, Product Owner at Libon for Orange, TADSummit 2014. 12-13 November 2014, Istanbul.
Dialog's Developer Ecosystem Success Story with hSenid Mobile TADSummitAlan Quayle
Dialog's Developer Ecosystem Success Story with hSenid Mobile TADSummit. 12-13 November 2014 Istanbul, Point Hotel Taksim
Dinesh Saparamadu
CEO – hSenid Mobile
Venura Mendis
Head of Product Service Innovation
Dialog Axiata
Delivering the Future of Networking with Hyper-scalable Connectivity, Liang D...Alan Quayle
Delivering the Future of Networking with Hyper-scalable Connectivity
Liang Dong, Senior Product Manager, Epsilon
In recent years, Service Providers across Asia are looking at capturing new growth opportunities fuelled by the rapid pace of digitalisation in the region. This has led to an increased adoption of some form of cloud services and hybrid cloud strategies. However, it can be a challenge when connecting these infrastructure without the right networking expertise and cloud knowledge.
Network-as-a-Service (NaaS) addresses this challenge through software-defined networking or programmable networking, by enabling connectivity through the platform and the use of API. This presentation will cover the challenges of accessing and connecting to Asian markets and how service providers can leverage on NaaS to deliver connectivity on-demand. You will also learn about:
Landscape of complexity for service providers in Asian markets (including Mainland China)
Traditional networking vs NaaS model
API and Networking – Introduction to Epsilon’s NaaS platform, Infiny
Use case – DCConnect
Infiny demonstration
TADSummit, The MONEH Innovation Showcase chaired by James Body, Telet ResearchAlan Quayle
The MONEH Innovation Showcase chaired by James Body, Telet Research
The MONEH Innovation Showcase is aimed at fundamentally changing what it means to be a mobile network operator. James and the Telet Research team have been beavering away to implement a cloud based cellular core that supports Multi Operator Neutral Host (MONEH) operation. This means that any privately owned Radio Access Network with embedded Evolved Packet Core (EPC) will be able to accept inbound roaming traffic from other mobile network users. The demo will include production ready Acceleran radios with an embedded EPC from Quortus providing an LTE service, so members of the audience will have the opportunity to join the demo with their own mobiles! We’ll have voice and SMS services running live, and a host of other network and end user services. It will support inter-carrier signaling and a few other surprises. Programmable Telecoms is changing every aspect of our industry.
Some of the partners making this live demonstration possible include: Telet Research, Accelleran, Quortus, Simwood, Telestax, NG Voice, and Flowroute.
TADSummit, tyntec Keynote: Building the foundation for programmable telecoms ...Alan Quayle
tyntec Keynote: Building the foundation for programmable telecoms mashups
Marco Lafrentz, Director of CPaaS Business Line, tyntec
Programmable telecoms is a complementary element in many enterprise mashups that typically require accessing external platforms, data and web content. A roundup of pre-mashup essentials.
The current telecom ecosystems, especially the SMS ecosystem, need to evolve to facilitate and accelerate the new innovations coming from these mashups.
There’s an urgent need for a new participatory platform built for matching the two-sided market (enterprises and telcos). Alternative visions – to vote on. Welcome to CPaaS 2.0.
Airtel IQ - Transforming customer engagement with omni-channel communicationsIshan Bansal
Airtel IQ is the first telco owned unified cloud communication suite, that drives customer engagement – anytime anywhere.
Agenda:
Customer experience – the brand differentiator
Why Airtel – Challenges with existing Cloud communication platforms, market opportunity and Airtel advantage
Make Marketing Smarter, Personalise Customer Experience, Make Operations Intelligent
The platform – Robust, Intuitive, Secure (features under each capability area)
Product Priciples : Customer-first mindset
Customer testimonials
TADSummit, Enterprise & IIoT (Industrial Internet of Things) Mobile networks:...Alan Quayle
Enterprise & IIoT (Industrial Internet of Things) Mobile networks: The Networks They Are a Changin'
Dean Bubley, Disruptive Analysis
Can businesses program, or even own, their own cellular infrastructure?
Many aspects are making it much easier, with shared and unlicensed spectrum for private LTE, small cells, virtualised networks, programmable eSIMs and more numbering/identity options.
Some industries have their own unique wireless needs, either across the wide area (eg utilities) or on major sites (oil & gas, airports etc) that are not easily-addressed by traditional telcos.
Can they build and/or operate their own networks? Is this the ultimate “developer” play?
TADSummit, Going both ways - Telecom's potential of an IP comms platforms nex...Alan Quayle
Going both ways - Telecom's potential of an IP comms platforms next to the classic Telco Stack
Sebastian Schumannm Vice President Engineering at immmr
A transformation from last years’ proposition – shaping focus
immmr’s challenges as a Telco funded start-up
1 year and 1 launch later, what has changed?
The TADS story continues: platform transformation and new partnerships
The Network App Store, Maarten Ectors, Canonical. Alan Quayle
Case Studies in network and device app stores. Maarten Ectors, Vice President IoT, Canonical / Ubuntu.
Presented at TADSummit, 15-16 Nov, Lisbon in Stream 1 New Service Delivery Options: Application to Person and Network App Stores
IIT RTC 2016 Telecoms is now DemocratizedAlan Quayle
highlighting that the words Telco and Telecoms are different. I gave lots of examples of how the democratization of telecoms is enabling a DIY movement across enterprises and services providers in solving problems in their businesses. All based on telecom app development. I then highlighted the challenges Telcos (network operators) have faced in harnessing this movement.
Just KISST.me! Thomas Howe, Communications Service Designer, Kisst.me and TADHack Winner
Presented at TADSummit, 15-16 Nov, Lisbon in Stream 4, Contextual Comms, Conversational CRM, BOTs, reviews the practical impact of the changes happening to communications. Messaging and IP Communications as a Platform providers are diversifying the options for communications, and how businesses communicate with their customers. We are only at the early stages of this change, however, multi-channel communications, session management, automation (BOTs) and real-time analytics are delivering business results today. Attendees can learn from leading implementers where to focus efforts, and not get taken-in my the weak-minded marketing BS plaguing in this space.
TADSummit, Proactive Customer Care via Contextual Information Luca PradoveraAlan Quayle
Proactive Customer Care via Contextual Information
Luca Pradovera, Real Time Application Engineer, MojoLingo
With the proper configuration and knowledge it is possible for a service provider to anticipate why a customer is calling and proactively initiate actions - even before the agent says "hello." This talk will include several examples of what is potentially possible when you combine contextual information with a customer call.
Evolution of Telecommunication Service Providers, from Legacy to Digital, Nam...Alan Quayle
Evolution of Telecommunication Service Providers, from Legacy to Digital
Namal Jayathilake, VP Engineering – Emerging Technologies, Axiata Digital Labs
Why Telcos need to be digitally enabled
Typical challenges of a traditional Telco
The evolution of traditional telco – Technology architecture evolution
The evolution of traditional telco – Role of tech teams in a digital Telco
Emerging digital business models and how to leverage those
TADSummit, CPaaS vs on-premises deployment: what is below the water level?Alan Quayle
CPaaS vs on-premises deployment: what is below the water level?
Greg Sikora, Head of Presales EMEA, Telestax
RestcommONE is Telestax's CPaaS enabling technology. It provides REST APIs and a visual design tool with dragand-drop programming capabilities for building realtime messaging, voice and video applications and services. The platform supports cloud, onpremises and hybrid deployment configurations.
I'm going to share the experience of the real difference between cloud and on-premises deployment.
VoIP Solution | VoIP Service Provider | SoftswitchIkconInfotech
Delivering the most Reliable and Affordable VoIP services as Softswitch, SIP Server, Mobile Dialers, IP PBX System, Call Centric Solution and many more VoIP Products
Dialog's Developer Ecosystem Success Story with hSenid Mobile TADSummitAlan Quayle
Dialog's Developer Ecosystem Success Story with hSenid Mobile TADSummit. 12-13 November 2014 Istanbul, Point Hotel Taksim
Dinesh Saparamadu
CEO – hSenid Mobile
Venura Mendis
Head of Product Service Innovation
Dialog Axiata
Delivering the Future of Networking with Hyper-scalable Connectivity, Liang D...Alan Quayle
Delivering the Future of Networking with Hyper-scalable Connectivity
Liang Dong, Senior Product Manager, Epsilon
In recent years, Service Providers across Asia are looking at capturing new growth opportunities fuelled by the rapid pace of digitalisation in the region. This has led to an increased adoption of some form of cloud services and hybrid cloud strategies. However, it can be a challenge when connecting these infrastructure without the right networking expertise and cloud knowledge.
Network-as-a-Service (NaaS) addresses this challenge through software-defined networking or programmable networking, by enabling connectivity through the platform and the use of API. This presentation will cover the challenges of accessing and connecting to Asian markets and how service providers can leverage on NaaS to deliver connectivity on-demand. You will also learn about:
Landscape of complexity for service providers in Asian markets (including Mainland China)
Traditional networking vs NaaS model
API and Networking – Introduction to Epsilon’s NaaS platform, Infiny
Use case – DCConnect
Infiny demonstration
TADSummit, The MONEH Innovation Showcase chaired by James Body, Telet ResearchAlan Quayle
The MONEH Innovation Showcase chaired by James Body, Telet Research
The MONEH Innovation Showcase is aimed at fundamentally changing what it means to be a mobile network operator. James and the Telet Research team have been beavering away to implement a cloud based cellular core that supports Multi Operator Neutral Host (MONEH) operation. This means that any privately owned Radio Access Network with embedded Evolved Packet Core (EPC) will be able to accept inbound roaming traffic from other mobile network users. The demo will include production ready Acceleran radios with an embedded EPC from Quortus providing an LTE service, so members of the audience will have the opportunity to join the demo with their own mobiles! We’ll have voice and SMS services running live, and a host of other network and end user services. It will support inter-carrier signaling and a few other surprises. Programmable Telecoms is changing every aspect of our industry.
Some of the partners making this live demonstration possible include: Telet Research, Accelleran, Quortus, Simwood, Telestax, NG Voice, and Flowroute.
TADSummit, tyntec Keynote: Building the foundation for programmable telecoms ...Alan Quayle
tyntec Keynote: Building the foundation for programmable telecoms mashups
Marco Lafrentz, Director of CPaaS Business Line, tyntec
Programmable telecoms is a complementary element in many enterprise mashups that typically require accessing external platforms, data and web content. A roundup of pre-mashup essentials.
The current telecom ecosystems, especially the SMS ecosystem, need to evolve to facilitate and accelerate the new innovations coming from these mashups.
There’s an urgent need for a new participatory platform built for matching the two-sided market (enterprises and telcos). Alternative visions – to vote on. Welcome to CPaaS 2.0.
Airtel IQ - Transforming customer engagement with omni-channel communicationsIshan Bansal
Airtel IQ is the first telco owned unified cloud communication suite, that drives customer engagement – anytime anywhere.
Agenda:
Customer experience – the brand differentiator
Why Airtel – Challenges with existing Cloud communication platforms, market opportunity and Airtel advantage
Make Marketing Smarter, Personalise Customer Experience, Make Operations Intelligent
The platform – Robust, Intuitive, Secure (features under each capability area)
Product Priciples : Customer-first mindset
Customer testimonials
TADSummit, Enterprise & IIoT (Industrial Internet of Things) Mobile networks:...Alan Quayle
Enterprise & IIoT (Industrial Internet of Things) Mobile networks: The Networks They Are a Changin'
Dean Bubley, Disruptive Analysis
Can businesses program, or even own, their own cellular infrastructure?
Many aspects are making it much easier, with shared and unlicensed spectrum for private LTE, small cells, virtualised networks, programmable eSIMs and more numbering/identity options.
Some industries have their own unique wireless needs, either across the wide area (eg utilities) or on major sites (oil & gas, airports etc) that are not easily-addressed by traditional telcos.
Can they build and/or operate their own networks? Is this the ultimate “developer” play?
TADSummit, Going both ways - Telecom's potential of an IP comms platforms nex...Alan Quayle
Going both ways - Telecom's potential of an IP comms platforms next to the classic Telco Stack
Sebastian Schumannm Vice President Engineering at immmr
A transformation from last years’ proposition – shaping focus
immmr’s challenges as a Telco funded start-up
1 year and 1 launch later, what has changed?
The TADS story continues: platform transformation and new partnerships
The Network App Store, Maarten Ectors, Canonical. Alan Quayle
Case Studies in network and device app stores. Maarten Ectors, Vice President IoT, Canonical / Ubuntu.
Presented at TADSummit, 15-16 Nov, Lisbon in Stream 1 New Service Delivery Options: Application to Person and Network App Stores
IIT RTC 2016 Telecoms is now DemocratizedAlan Quayle
highlighting that the words Telco and Telecoms are different. I gave lots of examples of how the democratization of telecoms is enabling a DIY movement across enterprises and services providers in solving problems in their businesses. All based on telecom app development. I then highlighted the challenges Telcos (network operators) have faced in harnessing this movement.
Just KISST.me! Thomas Howe, Communications Service Designer, Kisst.me and TADHack Winner
Presented at TADSummit, 15-16 Nov, Lisbon in Stream 4, Contextual Comms, Conversational CRM, BOTs, reviews the practical impact of the changes happening to communications. Messaging and IP Communications as a Platform providers are diversifying the options for communications, and how businesses communicate with their customers. We are only at the early stages of this change, however, multi-channel communications, session management, automation (BOTs) and real-time analytics are delivering business results today. Attendees can learn from leading implementers where to focus efforts, and not get taken-in my the weak-minded marketing BS plaguing in this space.
TADSummit, Proactive Customer Care via Contextual Information Luca PradoveraAlan Quayle
Proactive Customer Care via Contextual Information
Luca Pradovera, Real Time Application Engineer, MojoLingo
With the proper configuration and knowledge it is possible for a service provider to anticipate why a customer is calling and proactively initiate actions - even before the agent says "hello." This talk will include several examples of what is potentially possible when you combine contextual information with a customer call.
Evolution of Telecommunication Service Providers, from Legacy to Digital, Nam...Alan Quayle
Evolution of Telecommunication Service Providers, from Legacy to Digital
Namal Jayathilake, VP Engineering – Emerging Technologies, Axiata Digital Labs
Why Telcos need to be digitally enabled
Typical challenges of a traditional Telco
The evolution of traditional telco – Technology architecture evolution
The evolution of traditional telco – Role of tech teams in a digital Telco
Emerging digital business models and how to leverage those
TADSummit, CPaaS vs on-premises deployment: what is below the water level?Alan Quayle
CPaaS vs on-premises deployment: what is below the water level?
Greg Sikora, Head of Presales EMEA, Telestax
RestcommONE is Telestax's CPaaS enabling technology. It provides REST APIs and a visual design tool with dragand-drop programming capabilities for building realtime messaging, voice and video applications and services. The platform supports cloud, onpremises and hybrid deployment configurations.
I'm going to share the experience of the real difference between cloud and on-premises deployment.
VoIP Solution | VoIP Service Provider | SoftswitchIkconInfotech
Delivering the most Reliable and Affordable VoIP services as Softswitch, SIP Server, Mobile Dialers, IP PBX System, Call Centric Solution and many more VoIP Products
Cloud telephony is a service that helps businesses move to the cloud and streamline business communication. Companies such as Go2market, my operator, and sarv are few companies that provide great service when it comes to the cloud. You can contact us on (+91 8595080808) to know more about the telephony services and to elevate your business for the best.
Future of Programmable Telecoms at Restconn 2017Alan Quayle
Explaining Programmable Telecoms and why its importance, why predictions are usually wrong, what to look for in less wrong predictions. Presented at Restconn 2017 in Prague May 23-25.
Elision TechnoLab LLP is the leading supplier and pioneer of VoIP solutions all over the world. We provide career-class solutions with powerful communication technology. Our company consists of a team of very skilled individuals who offer and implement solutions in network, data, video and voice infrastructure – hence, we are a one-stop provider for other companies’ technology needs.
Here at Elision, we have the expertise, experience and the latest technologies to make your business communication simple, better, and faster.
Online VoIP Solutions (OVS) is part of the Elision TechnoLab LLP, which was founded in December 2007. This means to say that the world’s pioneer and supplier of VoIP solutions is a division of ETL.
Working with a lot of innovative and leading service providers in the core domain VoIP, our company pampers the telecommunication market, which range from start-up companies to established and well-known industry leaders.
With a lot of areas of expertise such as Interactive Voice Response (IVR), VoIP Billing, Least Cost Routing, CallCenter Predictive Dialer, IP/PBX, Voice Broadcasting and different telecommunication solutions are all innovative products that we take pride against our competitors.
In addition, the product portfolio of our company includes Video Telephony, Voice Logger and Click2Call Web and Calling Card solutions for worldwide calling that will lessen the cost to almost 80 percent.
Predictive Dialer –has the ability to increase sales by as much as double per hour for each agent. It eliminate much of the wasted time an agent would normally spend waiting for a call to be answered, ensuring that the agent is spending his or her time actually selling.
Click2Call Web – an innovative technology in order to engage your online visitors over a telephone.
IVR System – a technology that automates communications and contacts with telephone callers.
IP/PBX – helps in minimizing the monthly telephone bills of corporate homes while offering a more effective way of communication.
Voice Broadcasting – a mass communication method that sends pre-recorded message to different call recipients at once.
Video Telephony – you can receive and make unlimited quality video phone calls worldwide.
Voice Logger – provides full-featured sophisticated voice recording together with everyday report of entire call logs.
Our partners and clients are our most important asset as Elision TechnoLab LLP takes pride in developing long-term and strategic commitment with them. The diverse solutions and focuses approach of Elision TechnoLab LLP, along with experience, addresses the needs of service providers on a regular basis. We offer 24/7 support to our clients and make sure that their services are available at all times.
IntelePeer is a leading provider of on-demand, cloud-based communications services that deliver high-quality HD voice, HD video and unified communications for businesses and contact centers. IntelePeer enables unified communication and collaboration (UCC) solutions from every major vendor with its SIP services and Fluent Federation-as-a-Service, providing enterprises with a ubiquitous user experience and seamless transition to the clarity, reliability and unmatched quality of IP communications served from IntelePeer’s Cloud platform
TADSummit 2022 8/9 Nov Aveiro Portugal
Welcome to vCon! The next leap forward in the programmable communications industry.
Thomas Howe, CTO STROLID
Slides and Video
Why do we need vCon?
What is vCon?
How is it being used today?
Where is vCon going?
Supercharging CPaaS Growth & Margins with Identity and Authentication, Aditya...Alan Quayle
TADSummit 2022 8/9 Nov Aveiro Portugal
Supercharging CPaaS Growth & Margins with Identity and Authentication
Aditya Khurjekar, GM Prove Protocol
Mobile networks were designed for communication, yet commerce is driving most of the demand for mobile connectivity today
The growth segments in today’s digital economy benefit from CPaaS APIs for Identity verification, authentication, proofs & claims
Commerce-enabling CPaaS APIs rely on the intrinsic security of mobile network and devices
Deterministic (rather than probabilistic) authentication drastically reduces fraud, hence increases margins
The secure element in mobile devices has been under-utilized by carriers
FIDO standard presents a horizontal application opportunity for hardware based (deterministic) authentication
Authenticated ID verification is key to secure yet seamless digital onboarding, leading to financial inclusion & consumer protection
The needs of the new crypto-based (web3) economy can also be satisfied with smart CPaaS offerings that preserve anonymity/pseudonymity
The imminent ubiquity of eSIMs is timely to fight fraud in the increasingly sophisticated digital & crypto-enabled economy
It’s time for a purpose-built global payments network!
Building a sub-second virtual ThunderDome: Considerations for mass scale sub-...Alan Quayle
Building a sub-second virtual ThunderDome: Considerations for mass scale sub-second production broadcasts
Jerod Venema, CEO and Co-Founder, LiveSwitch
In the throes of the pandemic, the WWE debuted its ThunderDome, a world-first, large-scale installation of high resolution LED screens that transformed empty seats into live-streamed fans who joined over video from around the world. Performers in the ring and TV audiences at home could see and hear these virtual fans in real-time. LiveSwitch was selected to develop and manage the ThunderDome’s cloud video infrastructure.
How to enable low-latency, live video streamed via the internet capable of fostering real-time engagement between performers and audiences on a massive scale.
Massive-scale latency challenges and how to overcome them.
Current and future uses of programmable communications for live fan engagement.
What makes a cellular IoT API great? Tobias GoebelAlan Quayle
What makes a cellular IoT API great?
Tobias Goebel, Principal Product Marketing Manager, IoT, Twilio
Why IoT SIMs need an API in the first place
The core functions needed in a cellular IoT API: SIM activation and deactivation, SIM status queries, Network access configuration, Pulling billing information and usage records, Troubleshooting, Device reachability
What matters in a good API (any API)
10 tips and tricks for how to find a good IoT SIM with a strong API
eSIM as Root of Trust for IoT security, João CasalAlan Quayle
TADSummit 2022 8/9 Nov Aveiro Portugal
eSIM as Root of Trust for IoT security
João Casal, Head of R&D at Truphone
ARCADIAN-IoT: Research with eSIM as key element of a novel IoT security framework
SIM: Proven secure element
Leveraging cellular network authentication for zero-touch authentication of IoT devices in third-party services
The eSIM ecosystem role in new security mechanisms for IoT
IoT connectivity and IoT security: 2 faces of the same coin
Architecting your WebRTC application for scalability, Arin SimeAlan Quayle
TADSummit 2022 8/9 Nov Aveiro Portugal
Architecting your WebRTC application for scalability
Arin Sime, CEO/Founder at WebRTC.ventures and AgilityFeat, & Alberto González Trastoy, CTO at WebRTC.ventures | Software/Telecom Engineer.
There are many ways to architecture your live video application with WebRTC. Open Source and CPaaS media servers are one consideration, but far from the only decision you’ll need to make.
In this session we will give an update on the most popular media servers to consider as well as go deeper into scalability with topics such as deployment using kubernetes/docker, persistence when using multiple SFU/MCU servers, and optimizations available with WebRTC for better performance.
CPaaS Conversational Platforms and Conversational Customer Service – The Expe...Alan Quayle
TADSummit 2022 8/9 Nov Aveiro Portugal
CPaaS Conversational Platforms and Conversational Customer Service – The Experience Gap”?
Ben Waymark, Chief Technology Officer, Webio.
CPaaS players are doing the low hanging, simple conversations via their conversational design and plug in’s to the messenger layer, but what are they really hoping to achieve, and should they be aimed at the developer community?
No-code low-code configurable conversational customer support have done really well by integrating with customer ticketing, and integrating other platforms into their workflows. Kustomer.com was bought for a billion, something is going right there.
Conversational experiences are becoming part of the digital customer experience. What does this look like and why might this be important for other companies to understand?
Programmable Testing for Programmable Telcos, Andreas GranigAlan Quayle
Programmable Testing for Programmable Telcos
Andreas Granig, Founder & CEO at Sipfront
Advantages and Challenges of automating real-time communication testing
How real-time communication testing could actually be quite pleasant
Creative ways to use typical server-side applications like kamailio and rtpengine as test clients
The revival of sipp, and how you create test scenarios 20 years after its invention
“Just show me the curl command”
How to best maximize the conversation data stream for your business? Surbhi R...Alan Quayle
TADSummit 2022 8/9 Nov Aveiro Portugal
How to best maximize the conversation data stream for your business?
Surbhi Rathore, CEO & Co-Founder, Symbl.ai
How do we go from building a scalable pipeline of conversation data that merges and correlates with other types of data in the business and helps us makes decisions and predictions that are informed by conversations?
We will talk about context, real-time aspects of understanding and how you can use this data combined with sales, marketing, HR, support and other existing analytics to understand behavior and adapt to what works best in each of these functions.
We will go deep into specific use case and customer stories that have adopted Symbl’s conversation understanding platform to drive this change in their organization and give concrete examples of where to start.
Latest Updates and Experiences in Launching Local Language Tools, Karel BourgoisAlan Quayle
TADSummit 2022, 8/9 Nov Aveiro Portugal
Latest Updates and Experiences in Launching Local Language Tools
Karel Bourgois, Founder Voxist, President Le Voice Lab, Exec Director Slatch, Chapter Pilot France AI Hub
Experiences with launching our own speech-to-text (French and English, both HD and Telephony audio, real-time and asynchronous).
‘Implicit Knowledge Management’ solution: using our STT engine we are indexing and searching thousands of hours of video to find those that discuss specific topics or identify people that are experts on those topics.
Latest updates on Voxist and its evolution to a “callbot.”
What Everyone Needs to Know about Protecting the CPaaS Ecosystem from Unlawfu...Alan Quayle
TADSummit 2022 8/9 Nov 2022
What Everyone Needs to Know about Protecting the CPaaS Ecosystem from Unlawful Robocalls.
Gerry Christensen, VP YouMail.
The Unwanted Robocall Problem
STIR/SHAKEN Fixes Some, but Not All, Spoofing
Leased DIDs are Challenge for the Ecosystem
Scenarios and Solutions for CPaaS Providers
Do your Customers Use Your DIDs? Are you Monitoring Usage/Behavior?
Do your Customers Bring their Own DIDs? Are you Investigating Reputation as Part of KYC?
About YouMail Protective Services
YouMail PS Solutions for CPaaS
YouMail Score
YouMail Watch
Master the Audience Experience Multiverse: AX Best Practices and Success Stor...Alan Quayle
Master the Audience Experience Multiverse: AX Best Practices and Success Stories
Ken Herron, Chief Growth Officer, UIB
Customers need you to help them solve their #1 problem – Audience Experience (AX).
Customers struggle with managing their differentiated brand journeys at scale in a post-pandemic world where their external and internal audiences decide the platforms, channels, and languages.
This session will share AX best practices and success stories from Europe, the Middle East, Asia, and the US for how enterprise and small business customers can control their respective brands, journeys, and audiences with a single brand voice –
Create/Control a differentiated AX
Respond in real-time
Mirror channels
Curate audiences
Secure conversational data
Monetize engagement
Scale monitoring
This session will include a live, interactive demo.
Open Source Telecom Software Survey 2022, Alan QuayleAlan Quayle
TADSummit 2022, 8/9 Nov Aveiro Portugal
Open Source Telecom Software Survey 2022 Results.
Alan Quayle, independent
Results from survey undertaken over the summer 2022
Accelerators. For example, Subspace (now closed down), AWS Global Accelerator, etc.
SMS versus IP for A2P messaging
STIR/SHAKEN
Device Lifecycle Management
vCon
DDoS
Security
Expectations on investment 2022-2024
Expectations on winners and losers 2022-2024
Popular open source software
OpenSIPS 3.3 – Messaging in the IMS and UC ecosystems. Bogdan-Andrei IancuAlan Quayle
TADSummit 2022, 8/9 Nov Aveiro Portugal
OpenSIPS 3.3 – Messaging in the IMS and UC ecosystems.
Bogdan-Andrei Iancu, Founder and Developer at OpenSIPS Project
SIP also supports instant messaging and presence.
Review of Messaging in IMS
Review of Messaging in Unified Communications
OpenSIPS 3.3 in the messaging ecosystem
Review of implementation using Message Session Relay Protocol (RFC 4975, RFC 4976), groups multiple messages in sessions.
Conclusions: OpenSIPS 3.3 targets to implement various components of the overall SIP Instant MESSAGING ecosystem, from gateways and transport to services.
TADS 2022 - Shifting from Voice to Workflow Management, Filipe LeitaoAlan Quayle
TADSummit 2022, 8/9 Nov Aveiro Portugal
Shifting from Voice to Workflow Management
Filipe Leitão, Global Service Provider Channel SE, RingCentral
There is an ongoing consolidation of the Cloud Communications market where mainstream providers compete against each other for the same spaces, UCaaS / CCaaS / CPaaS.
Weapons of choice are the same for everyone: instant messaging, and audio & video conferencing. Most capabilities provided by mainstream UC providers are table stakes.
Find out how RingCentral is looking at UC from more than just a siloed perspective by going one step further and co-innovating with Service and Technology Providers to become a workflow management platform.
What happened since we last met TADSummit 2022, Alan QuayleAlan Quayle
TADSummit 2022, 8/9 Nov Aveiro Portugal
What happened since we last met? Where is the Programmable Comms market going?
Alan Quayle, independent
3 years in Programmable Communications: 2020, 2021, and 2022 all done in 16 slides
Pandemic Consolidation
Post-pandemic Reckoning – I did predict what we’re seeing with Avaya
The Coming of Cost Competition
Messaging, will A2P SMS growth ever stop?
What’s the recession going to do to us?
The Voice AI Reckoning
After all the consolidation, where next? Twilio’s heading there – it’s about the data
And a few more predictions that are usually too optimistic
Stacuity - TAD Summit 2022 - Time to ditch the dumb-pipe, Mike BromwichAlan Quayle
TADSummit 2022, 8/9 Nov Aveiro Portugal
Time to ditch the ‘dumb-pipe’ – reinventing the core mobile network, to put developers first.
Mike Bromwich, CEO / Co-Founder Stacuity & Tim Dowling, Co-Founder Stacuity
The emergence of public cloud has revolutionized the way developers can muster and deploy virtual infrastructures, as and when required.
In contrast, mobile networks are still rigidly defined and protected by operators, who are unable or unwilling to offer such control and flexibility.
As a result, the mobile network operates as little more than a dumb-pipe (unless you have lots of patience and deep pockets).
Addressing this problem requires a different approach, not just the creation of a thin façade over legacy network elements.
How Stacuity is reinventing the core mobile network, to put developers first.
AWA – a Telco bootstrapping product development: Challenges with dynamic mark...Alan Quayle
TADSummit 2022 8/9 Nov Aveiro Portugal
AWA – a Telco bootstrapping product development: Challenges with dynamic market consolidation – an 18 month road trip.
Marten Schoenherr, CEO Automat Berlin/AWA Network/Founding Partner at TheWorkinGroup.
Product roadmap vs. copy with pride
Independent stack vs. unique feature
Meta platform vs. black-box vendor
Founding a Startup in Telecoms. The good, the bad and the ugly. João CamarateAlan Quayle
TADSummit 2022 8/9 Nov Aveiro Portugal
Founding a Startup in Telecoms. The good, the bad and the ugly.
João Camarate, CTO at Broadvoice & GoContact.
A deep dive into the challenges and opportunities of starting a new venture in the telecom space while leveraging open-source
How to bring down your own RTC platform. Sandro GauciAlan Quayle
TADSummit 2022 8/9 Nov Aveiro Portugal
How to bring down your own RTC platform. Running DDoS simulations on your own.
Sandro Gauci, CEO / Senior Penetration Tester / Chief mischief officer at Enable Security
Why would you want to do such a thing?
Preparing for destruction
Running the tests – best practices
What happens after the fact
Moving forward towards more robust RTC
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
2. A Cloud based Platform for
Innovation at Web speed
E8salat pla>orm powered by Tropo:
• Deploy new services based on
communica8on APIs (voice, messaging,
video).
• Greatly simplifies the network
complexity and technology barrier
• Allows fast deployment of new
services.
E8salat API Pla>orm
3. Embedded Communication
• Deploy new services based on communica8on APIs (voice, messaging, video)
• Bridging between Web and Telco world
• Let’s innovate further for you and help you grow your eco-‐system
Embedded
Communica8on
Games
• In games
communication
• On-line Gaming
WEB
• WebRTC
• Browser speaks
IP TV
Share video clips
Community chat
SMEs
In App
•
•
•
IVR
Conf call
Click to cal
|
4. Embedded comms for Enterprise
• Current challenges to remain focused, cost-‐
effec8ve and en8cing.
• Improve interac8on with customers and drive
innova8on.
• Choose the service to make product more
aVrac8ve.
• Save money, 8me and differen8ate the way you
serve customers.
5. Give your customers
Privacy & Control
• A seller doesn't want to reveal his
number.
• Subscribe to a privacy service ‘Call Me’
buVon.
• Control when to receive calls. No8fica8on
by voice message/ email/SMS.
• Buyer simply ‘Clicks to Call’
• When the car is sold, ‘Call Me ‘ buVon is
deac8vated.
6. Take control of your business
with Etisalat Easy IVR
• Create menus via Text to Speech or upload
pre-‐recorded voice in any language.
• Get a live E8salat IVR phone number
• Dynamically change IVR menu
• Create informa8on services directly from
IVR (opening hours, address, offers, etc)
• Addi8onal services ie Call Recording, Call
Transcript, Conference Call, Text Messages,
Flexible on-‐hold msg
7. Bank – Personal Concierge
• Click to call -‐ Premier Service to your
customers.
• Contacted from any web browser.
• Login to an exis8ng website press ‘Click to
Call’.
• Browser places a call. Customer talks to a CC
agent
• Build own front end Call Center. Mul8ple
‘Click to Call’ buVons eg Debit Cards, credit
Cards , Upgrade, etc.
8. Retail – Speak to lead
• Online enquiry from a prospec8ve customer.
• The faster the response 8me, the beVer
conversion rate and revenue.
• Connect when their interest is peaked.
• Informa8on directed to the sales person
wherever they are.
• Lead performance dashboard.
9. The Future is…Innovative!
• Innova8ve business and consumer communica8on-‐enabled services
• Cu^ng edge innova8on to the region.
• Bridging between Web and Telco world
• Business can boost innova8on in their interac8on with customers, simply and rapidly
• Increase customer engagement
• Develop range of OTT services for SMB and Enterprise :
• On-‐line Gaming
• On-‐line Retailing
• Business Self-‐Service
• Conferencing