The document describes an application of Rapid Action Tools to improve the process for handling transfer bags at an airline hub station ground operations. A Rapid Action Team was formed across shifts led by a Ground Operations supervisor and Black Belt coach. The team's actions included setting up a separate staging area and process for transfer bags, designating equipment for transfer bags, and creating a training manual. They also set up a permanent roster for a dedicated Transfer Bag Team. As a result, the station improved its performance for lost transfer bags from last to first among airline stations within six months, saving $60,000 annually in reduced fees. Employee morale also improved significantly. The cycle time for the team to complete its work was 48 days.

1. Rapid Action Tools
for Lean Six Sigma
www.improvefaster.com
“Bags On Time!”
APPLICATION SNAPSHOT: QUICK WIN CAPTURE - AIRLINE GROUND OPERATIONS
Rapid Action Opportunity
IMPROVEMENT NEED
Improve the process for handling
transfer bags in order to reduce lost and
delayed baggage to final destinations.
Rapid Action Team Results
TEAM COMPOSITION
Hub Station Ground Operations employees
Improvement in lost transfer bag
across shifts led by Ground Operations
supervisor with support from a Black Belt performance from last to first
Rapid Action Coach. among all airline stations within
six months.
SAMPLE ACTIONS IMPLEMENTED
$60,000+ annual savings in
1 Set-up a separate staging area and new
process for handling transfer bags.
reduced fees for lost bag delivery
charges.
2 Designated and tagged specific
equipment for dedicated use in transfer
Significant improvement in
bag operations.
employee morale and ability to
3 Created a training manual on Transfer
Bag Handling Policies and Procedures.
fill the Transfer Bag Team roster.
4 Set up a permanent roster for dedicated Cycle Time to Team Completion:
Transfer Bag Team with bid schedule for 48 DAYS
qualified employees.
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Get on the path to faster and bigger Lean Six Sigma results!
Please call 800.254.6805 or email request@improvefaster.com for a no-obligation
assessment of options for adding Rapid Action Tools to your Lean Six Sigma Deployment.

2. Rapid Action Tools
for Lean Six Sigma
More Speed, Engagement & Results
Add them to your Lean Six Sigma Deployment with Rapid Action Tools from Leap Technologies.
What’s Different? How to Deploy:
A 60-day cycle time from team launch to
completion. 1 Belts attend a three-day workshop
to learn Rapid Action Tools and
develop Rapid Action Project
No upfront training required for team members. Charters for immediate launch.
A complete toolkit that ensures reliable
execution.
2 Working with designated Sponsor
Managers, Belts complete any
Harmonized lanugage and methods for seamless upfront analysis needed and then
Lean Six Sigma integration. recruit employees to participate on
a 60-day Rapid Action Team.
When and Where to Use:
Any improvement opportunity where there is high
confidence that employees have the know-how
3 Belts use the Rapid Action Team
Kit to lead the team through a
series of “learn-as you-implement”
and energy to solve problems. weekly meetings where the team
brainstorms, sorts and prioritizes
Apply Rapid Action Tools to: ideas for action.
– Harvest Quick Win Opportunities for Improving
Daily Operating Performance
– Spread Best Practices and Standardization of Work 4 Each team member takes on the role
of “Idea Champion” to ensure ideas
are tested and implemented using
– Accelerate Implementation after Kaizen Events or Lean and Six Sigma tools.
other process redesign work
– Accelerate Solution Development and Deployment
in DMAIC, DFSS & DMADV Projects 5 Teams 60 days, report assignment
within
complete their
financial
and operating gains and receive
Time & Resource Commitments recognition from Sponsor Managers.
Team Members: 4 hours per week for 60 days
with no classroom training required
Belts: 4 to 8 hours per week for 60 days
with minimal preparation required From Launch
Team Sponsors: 8 to 12 hours over 60 days in
to Results in
highly leveraged interactions that drive results 60 Days or Less!
Get Started Now!
Please call 800.254.6805 or email request@improvefaster.com for a
no-obligation assessment of options for adding Rapid Action Tools
to your Lean Six Sigma Deployment. improvefaster.com