1. n Citrix Server User support with shadowing and N-Com devices.
Resolving issues with the N-computing devices (i.e., unknown errors, ICF file errors) and profiles
loading errors with shadowing, finding device hardware failures.
n Laptops, Computer Instruments systems installations, configuration, maintenance.
New system installations and joining to domain, configuring with required updates and settings.
Installing the essential applications, configuring ERP, Antivirus.
n Troubleshooting Operating systems, Applications and its functionalities.
Operating systems settings configuring, troubleshooting the essential applications
functionalities while malfunctioning.
n Users, Call management, Ticket handling and Escalation.
Attending user calls over phone, using ticketing tool, completing the User calls according to SLA.
In case of issue would not able to do due to sufficient rights the call is escalated to the
respective.
n Remote user support, Account unlocking & tracking.
Accessing the user system using remote tools (DameWare, VNC, and RDP) giving solution for
issues, Account unlocking and tracking the login failed in systems using “AD DS”.
n Training and preparing documents on technology to the users.
Preparing documents for the users step by step instructions with images, to resolve the issue in
case of user is not in contact.
n Data backup and recovery data from crashed drives.
Data (files) is recovering to healthy disk from crashed disk through advanced file systems.
n Meeting/Video conference assistance
Supporting spec online meeting on different technologies (WebEx, GoToMeeting) other web
meeting interfaces.
n Vendor, Asset Management (hardware), Deployment.
Contacting vendor in case of assistance and failed hardware replacement. Guiding the delivery
of the product and deploying in the actual location.