Rahul Prasad is currently working as an IMS Engineer at Mindtree Ltd. in Bangalore since 2014. He has extensive experience with Active Directory, Exchange Server, Lync Server, and SEP server. He holds an M.Tech in Computer Science from Sri Venkateshwara College of Engineering and a B.E. in Computer Science. His responsibilities include handling Level 1 support tickets, meeting SLA timelines, and identifying opportunities to improve processes.