This document summarizes an expert presentation on optimizing a large Siebel CRM installation using an Oracle RAC database. It describes the Siebel architecture and database schema, problems encountered with the initial installation, and results from optimizing the application, SQL queries, indexing, and instance configuration. The key lessons are that Siebel and database administrators must communicate during development to size the application properly, and testing in a realistic environment is critical to identify performance issues like serialization.