Qurus cv lucy kennedy en january 2013

Lucy Kennedy MIChemE, MEng, MA

Owner and Managing Director
Chartered Chemical Engineer
Management Consultant
Project Manager

M: +31 (0) 6 108 45666
Email: Lucy.Kennedy@qurus.com

Qurus B.V.
Hoofdstraat 1-3 M
2351 AA Leiderdorp
T: +31 (0) 71 820 0996
F: +31 (0) 71 820 0997
Website: www.qurus.com

January 2013 l Qurus CV Lucy Kennedy

1 Profile

NAME SUMMARY
Lucy Kennedy Lucy is a warm and mature individual who fosters a
deep sense of responsibility towards her clients and
DATE OF BIRTH colleagues. In working with Procter & Gamble, her
10 January 1974 Qurus clients and employees, Lucy has built a diverse
track record. In her different working experiences,
PLACE OF RESIDENCE Lucy has shown the ability to easily adapt to a client
Oegstgeest organization using a very personable approach.
Combined with a strong sense of commitment and
NATIONALITY organization ability, she delivers quick results and
British makes a positive impression towards clients and
project team members.
FUNCTION
Managing Director With a background in Chemical Engineering, Lucy
Management Consultant started her career at Procter & Gamble as a Reliability
Project Manager Engineer, responsible for the plant acceptance testing.
By the end of her 8 exciting years with Procter &
EXPERTISE Gamble she was a manufacturing departmentmanager
Channel Enhancement at one of P&G’s largest manufacturing sites in EMEA ,
Project Management leading a team of 19 professionals with responsibility
Quality Management for Maintenance, Quality Assurance and New Projects.
Product/Plant Engineering
and Acceptance. Lucy joined Qurus in 2007 as team lead for our
Technology clients and projects, managing a fast
LANGUAGES growing team and a complex mix of channel
English (mother tongue) enhancement projects. In 2010 Lucy became owner
Dutch, Italian (functional) and Managing Director of Qurus where she continues
to make execution a competitive advantage.
EDUCATION
Master (MEng) in Chemical With a strong eye for detail, desire for continual
Engineering professional development, and a passion for getting
the best out of the people and projects she works
SECTORS on,Lucy consistently gains results and respect.
FMCG
Manufacturing
Petrochemical
Technology


2 Work experience

2.1 Employers

07.2010 – present Managing Director Qurus B.V. (Leiden, Netherlands)
08.2009 – 06.2010 : Maternity Leave
01.2007 – 08.2009 : Qurus B.V. (Leiden, Netherlands)
06.2005 – 01.2007 : Maternity Leave
04.1998 – 06.2005 : Procter & Gamble – Fabric and Home Care, Food and
Beverages. (Mechelen, Belgium)

2.2 Work experience (overview)

Function : Managing Director, Consultant and Project Manager.
Project : Company leadership and delivery of multiple and diverse
channel management projects.
Organisation : Qurus B.V. Leiden, Netherlands
Sector : Technology, Manufacturing
Year : 2010-present

Function : Technology Team Lead, Consultant and Project Manager.
Project : Delivery of multiple channel enhancement projects.
Organisation : Qurus B.V. Leiden, Netherlands
Sector : Technology, Manufacturing
Year : 2007-2009

Function : Manufacturing Department Manager.
Project : Responsible for maintenance, quality and new projects.
Organisation : Procter & Gamble, Fabric and Home Care, Mechelen,
Belgium.
Sector : FMCG
Year : 2003-2005

Function : Project Manager.
Project : Product and equipment upgrades across P&G’s western
European suppliers and manufacturing sites.
Organisation : Procter & Gamble, Fabric and Home Care, Brussels,
Belgium.
Sector : FMCG
Year : 1999-2003

Function : Reliability Engineer.
Project : Plant acceptance testing for two new production lines .
Organisation : Procter & Gamble, Food & Beverage, Mechelen, Belgium.


Sector : FMCG
Year : 1998-1999

2.3 Work experience (detailed)

Position : Consultant and Project Manager – Retail sales
Hewlett Packard EMEA
Tasks : Qurus was asked to support HP increase the effectiveness
of their retailsales organization. With an initial focus on the
customer facing sales staff Lucy led the development and
delivery of a tiered training program wh ich has thus far
touched over 2000 sales staff in more than 20 countries, in
over 12 languages throughout EMEA. The program
continues to add value to HP and is expanding to include
more and more countries. Taking a broader look at the
issues Lucy has also led the development of a combined
Sales Skills, Leadership and Negotiation training for Sales
managers, the development of a Negotiation training for
Retail Account Managers, retraining of HP product trainers,
and more recently a focus on how to influ ence the customer
in the “last 3 feet”.
Organization : HP Personal Systems Group and Image Printing Group,
Geneva, Switzerland
Sector : Technology
Year : July 2010 - Present

Position : QMS and Internal Auditor – Shell projects
department
Tasks : Lucy was brought in to the projects department to setup
and lead an internal audit program which would touch each
key project manager every three years and would ensure
full alignment to the document Quality Management System
for project delivery. Alongside this Lucy ensures that the
documented QMS is constantly updated and improved and
that the department is fully inform ed of changes to the
QMS. Due to the success of the first year of the audit
program it has been extended to include other key roles,
QMS documents are reviewed and updated on a three year
basis and Lucy has made steps towards increasing
awareness within the department through newsletters and
acting as an on site champion for the QMS.
Organization : Shell Refinery, Pernis, Netherlands
Sector : Petrochemical


Year : April 2008 – August 2009

Position : Project Manager – Setup and management of an Intel
distributor incentive scheme
Tasks : Lucy worked closely with the Spanish client and vendor to
realize the clients aspirations for a web -based training
portal for Intel distributors which tracked and rewarded an
individual’s training, qualifications and s ales performance.
Lucy helped provide the full toolbox, including demand
generation material, tracking and reporting plus prize
fulfilment for the lucky winners. Through this program Intel
structurally reached all employees of their top 5 distributors
and got over 80% of them to gain qualifications in more
than 2 key Intel products.
Organization : Intel Iberia Marketing Team, Madrid, Spain
Sector : Technology
Year : June 2008 – Dec 2008

Position : Project Manager - Bowtie study into potential of
content syndication
Tasks : Project manager for an intensive 3 month study into the
potential of content syndication as a valid tool for
communication with Microsoft’s breadth partners. Lucy’s
specific tasks included the coordination of a specialized
team located in US and Europe, the development of a
breakeven calculation tool, schedule, cost and control. The
team delivered a thorough analysis of existing content
syndication pilots, proposal for content selection, a cost
prediction model and proposed rollout plan for EMEA
region.
Organization : Microsoft EMEA Marketing Team, Schiphol-Rijk
Sector : Technology
Year : August – November 2007

Position : Project Manager - Server Blitz Incentive Program
Tasks : Lucy coordinated with the graphic design vendor the
development of incentive program Bill Of Material (BOM) in
9 European languages. She supported and maintained
progress tracking for involved countries during execution.
The BOM was available to countries after only 3 weeks and
the incentive helped maintain Microsoft Server sales during
seasonal summer sales slump.
Sector : Technology
Year : August – November 2007


Position : Project Manager - Multiple Channel Marketing
Infrastructure Improvement Programs
Tasks : Lucy has worked closely with the client on channel
infrastructure improvement programs aimed at Microsoft
breadth partners. These include coordinating the setup and
maintenance of 9 multi-language web sites, studies into the
potential use of syndication for distributor web sites and
the setup and maintenance of a management dashboard to
visualize the “health” of the channel for all countries in
EMEA. Through these projects she has helped the client
reach thousands of partners and guide strategy for future
channel infrastructure projects.
Sector : Technology
Year : March 2007 – Ongoing

Position : Manager Quality Assurance department
Tasks : Analysis and improvement implementation after any Quality
Alerts and Quality Incidents. Preparation and execution of
department’s first Validation Master Plan and QA action
plan, culminating in bi-annual external QA audit in which
the making group and plant overall sco red 98 %.
Organization : Procter & Gamble
Sector : FMCG, Fabric & Home Care
Year : 2003 – 2005

Position : Manager of Maintenance Group
Tasks : With a group of 16 technicians reporting to her, she was
responsible for the yearly Euro1mln maintenance budget,
the safety and quality of the maintenance work and
programs. Through the use of breakdown analysis the
group delivered < 1 breakdown/month, while spending only
95% of the 1 Million Euro budget and introduced the use of
SAP Maintenance module. Together with purchasing, she
negotiated all maintenance contracts that required renewal
- aiming to always get the right balance between cost and
level of coverage required.
Year : 2003 – 2005

Position : Manager of New Initiatives Group
Tasks : With a group of 2 technicians reporting to her, she was
responsible for working closely with the Central Technical
Groups on new or improved detergent formulations. She
lead assessments about the safety, quality and production


impact of initiatives, developed solutions, requested capital,
delivered and validated each project as per agreed product
quality, process reliability, cost and schedule targets.
Projects would range in size and complexity from a simple
perfume upgrade to new raw materials requiring validated
process changes.
Year : 2003 – 2005

Position : Technology Leader
Project : Soluble Tablets for Detergent Liquid: High pressure, high
stakes. Project to be first to market with “new look” liquid
tablets from a newly developed high speed line. She
delivered a specially designed electrostatic powdering booth
and case-packer. Delivery included specification
development, vendor selection and follow -up, management
of design changes, installation with reliability and PPM
defect levels testing, training and qualification of lead
operators and Validation documentation handover to QA. To
ensure a smooth start-up, together with the regional QA
responsible, she gave training to the rest of the project
team on the use of Procter & Gamble’s Reliability and
Quality Assurance tools to ensure smooth start -up and meet
all validation requirements.

Contract Manufacturing Coordination: Single Point of
Contact for one of P&G’s key global intermediates suppliers.
Working together to develop new classification, extrusion
and spray drying processes, optimizing existing process,
(realized USD 1 mln annual raw material savings for P&G
through development of a loss tree) and followed up on
reliability and quality issues to ensure perfect supply to
P&G. Only P&G representative allowed on site after an
explosion took a supplier out of action for 12 weeks. Her
role was to assist and communicate progress, ensure that
safety study was fully updated and all recommendations
implemented i.e. Upgrade explosion suppression system.
Year : 1999 – 2003

Position : Project Engineer
Project : Powder Detergents Making: Centralized technical group
supporting detergent innovations and upgrades within
Procter & Gamble’s 4 Western European plants. Delivered


USD 11mln multi-site detergent upgrade including USD
1.5mln savings. Several projects covering design,
installation and start-up of new processes to deliver
agglomeration, liquid mixing and even automatic control of
a spray drying tower using Fuzzy Logic. Led
multidisciplinary global team through the conceptual a nd
feasibility stages for the introduction of a new perfume
particle, managed the Lotus Notes team space, chaired
meetings, followed up on actions, progress vs. schedule,
reported status to upper management and delivered my
part as engineer on the team.
Year : 1999 – 2003

Position : Reliability Engineer
Project : Installation and Start-up of 2 new Pringles production lines:
Reliability Engineering owner, responsible for plant
acceptance and testing of all process equipment.
Assignment included 1 month in US Pringles plant to learn
P&G Reliability Engineering methodology after which she
reapplied learning’s and tools to the s tart-up of two new
Pringles lines in Belgium. She developed a start-up
template, carried out all reliability testing for the processing
equipment and spent 2 months on shift following progress
after start-up.
Sector : FMCG, Food & Beverages
Year : 1998 – 1999

3 Education (Highest level of education
received)

1993-1997 : Master of Science in Chemical Engineering
(MSc)atJesus College Cambridge University, UK.
Final grade: 2:1 (Top 15%)

In 2010 Lucy was accepted as aCharteredMember of the IChemE, Institute of Chemical
Engineers.


4 Courses and Skills

Project Management:Microsoft Certified Professional (MCP) Project and
Portfolio Management - ongoing
Enhanced project and portfolio management via use of Microsoft Project.

Internal Auditing:
2 day interactive course given in Dutch on Internal auditing with relation to the ISO
framework.

Project Management:PRINCE II Foundation Certified
Industry recognized qualification covering the key elements of Project Management.

Managing Organizational Effectiveness:
High performance organization culture and structure. Multi -skill teamwork and
Leadership Model.

Creative and Logical Thinking:
Diverging-converging techniques for team problem definition and solving.

Advanced Reliability Engineering:
Package of reliability and quality assurance tools to be used through out the different
phases of a project from feasibility through to start up. These include Lifecycle Cost
Analysis, FMECA, acceptance testing tools to c onfirm MTBF, MTTR and PPM defects
relative to agreed consumer and producer risk targets. The methodology also includes
tools for process optimization through statistical process control and fault tree analysis.
She is a qualified trainer for this very training.

Clean Design:
QA training detailing best practices in production equipment and facility design to
minimize cross contamination and facilitate good housekeeping.

Procter & Gamble Engineering Intern Recruiting Coordinator:
Selecting/interviewing candidates, matching them with suitable projects and social
event organization while they were with us. I have had the pleasure of seeing over
70% of my interns go on to be hired permanently.

5 Languages

English Mother tongue
Italian Conversational
Dutch Conversational


Qurus cv lucy kennedy en january 2013

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