3. Capability Statement
Executive Summary
Turner & Townsend are one of the largest independent international global Construction and
Management Consultancies with over 60 years experience and 54 offices worldwide. We
consolidated our European operations in 1993 as a direct response to increasing demand from
global corporations for a geographically wider approach to construction consultancy.
In order to provide the best possible service to our clients across Europe, we believe very
strongly that local markets can only be truly served by local knowledge and experience.
Consequently, we have invested significantly in this strategy and have a number of primary
hubs throughout Europe from which we offer our complete range of consultancy services. Our
strategically placed hubs also allow us to deliver and monitor projects to all of continental
Europe.
We have created a core team of people that are responsible for:
Ensuring consistency of project delivery standards across Europe and the transfer of best
practice to our individual hubs (and vice versa)
Effective monitoring of one-off, national, and pan-European programmes and projects
Providing complete range of services to individual projects through our hub locations
“Turner & Townsend's team have supported us in the rollout of our new Visual Identity over the
whole of Europe for many years. They have the flexible approach required to deal with the
micro issues of the many different countries, whilst retaining visibility of the macro issues
involved in this large and complex programme. They have built good relationships with the
country representatives and integrated into the Nissan Europe team. The individuals have
shown exceptional drive, allowing us to achieve our demanding targets in this increasingly
difficult environment.”
M. Lecou, Dealer Network Manager, Nissan Europe April 2009
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4. Capability Statement
Brand Guardian Services
We recognise that the worlds leading brands have made huge financial, intellectual and
emotional investments in order to create powerful and unique identities. This investment can
only be adequately protected through the disciplined and controlled application of the brand
standards across all applications, especially customer-facing environments.
We have worked for some of the leading blue-chip clients in the retail, automotive, banking and
leisure sectors, and our experience covers a broad range of activities from inception through to
completion and operation including:
Managing the creation of the brand strategy for the 3D environment, including design
activities, if required.
Establishing brand standards and design criteria for outlets.
Auditing sites and networks for compliance with Minimum Standards.
Undertaking site inventories and non-intrusive site surveys.
Provide regular management reports at programme and project levels.
Creating cost framework and undertaking benchmarking activities.
Inviting tenders, analyzing and appointing primary element suppliers.
Undertaking prototyping activities and management of creation of pilot sites,
undertaking value engineering.
Managing the supply chain including logistics, quality and cost monitoring.
Create training packages, provide concept immersion training for field-force, operators
and end-user.
Creation of concept proposals for individual sites.
Monitoring sketch proposals, site activities and completed projects for individual sites.
Provide ongoing programme monitoring, implement process improvement activities.
Provide full Programme Management, Cost Management, Health & Safety, Sustainability
and other services, if required.
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5. Capability Statement
Programme Management Tools
We use a wide variety of class-leading tools and processes, including:
Tailor-made management tools, specially designed to suit the clients requirements if
required
Full range of Programme monitoring, including milestones, events and budgets
Selective Reporting to suit the clients organisational levels
Internet-based document collaboration to ensure robust information controls
Shared live-data in secure, controlled environment.
Managed execution processes on-line
Communication standards and specifications.
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6. Capability Statement
Case Studies
Client: KFC Client: Nissan Europe
Project: New outlet roll-out Project: New Retail Environment
Value: Confidential Value: Buildings: 0.25-5m eu/site
Programme: Various Programme: 6 Years
Client’s Requirements Client’s Requirements
KFC’s objective was to located drive-thru Nissan’s objective was to raise their Brand
restaurants on major road intersections. awareness through a new CI programme involving
4200 sites in 28 countries
Turner & Townsend Contribution
Co-ordination of design teams and contractors.
Turner & Townsend Contribution
Strategic planning and programming.
Full Cost Management services.
Cost planning and procurement of supply chain.
Liaison with private developers.
Project monitoring, technical help desk and
Risk and Quality Management reporting.
Programme Monitoring, including Costs. Provision of Standards Manuals & Brand
Guardianship duties.
Making the difference
Cost effective and consistent control of a fast-track Making the difference
development programme. Providing a 20% saving by Value Engineering
common Signage items.
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7. Capability Statement
Case Studies
Client: 3 Mobile (Superdrug) Client: Infiniti Cars
Project: Store-in-store Project: New Retail Environment
programme
Value: Euro 320m
Value:
Programme: Programme: 5 Years
Client’s Requirements Client’s Requirements
3 Mobile signed strategic agreement with Development of a new retail environment for Infiniti
Superdrug to install shop-in-shop communications luxury brand in North America, Eastern Europe and
pod within largest stores. Asia, rollout to 320 sites in 15 countries
Turner & Townsend Contribution Turner & Townsend Contribution
Cost Management. Strategic global Programme Management
Full Programme Management. Value Engineering and Cost Management.
Liaison with store owners/operators. Continuous improvement of supply chain.
Brand Guardian responsibilities for the 3 Mobile Financial appraisals and incentive support
shop-in-shop units and the Superdrug host store.
Programming
Management of design teams.
All aspects of full Project Management including
Making the difference
appointment of design team on projects
Consistent application of shop-in-shop displays
within agreed fast-track timeframe and budget.
Making the difference
Cost savings of around 45%
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8. Capability Statement
Case Studies
Client: Royal Bank of Scotland
Client: Honda Motor Europe
Project: Rebrand of ABN-Amro
Project: New Retail Environment
Value: Confidential
Value: Confidential
Programme: 425 premises in 50
Programme: 4 Years
countries. 18-24 months
Client’s Requirements Client’s Requirements
Following the successful purchase of the ABN-Amro Development of a new retail identity for 2000 sites
global business by The Royal Bank of Scotland, the across 40 countries in Europe, Middle East and
client initially targeted a phase of signage and North Africa
internal cosmetic re-branding in line with their
corporate image.
Turner & Townsend Contribution Turner & Townsend Contribution
Identify, negotiate and appoint global supply chain Specification of primary buildings interior elements
and POS/Retail fixtures
Monitor all schemes against brand standards
Strategic programme advice
Audit installations and identify delinquencies
Procurement advice of supply chain and competitive
Monitor programme, including costs and report tenders for primary building elements
regularly to Client
Brand Guardian on flagship sites
Making the difference
Local knowledge and language, with the ability to Making the difference
report strategically. Bringing concept to reality, as a complete package
including Supply Chain, CI Manuals, Training and
Development.
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9. Capability Statement
International Capability
As stated earlier, Turner & Townsend is one of the largest independent international
Construction and Management Consultancies.
With over 2500, staff based in a worldwide network of offices, Turner & Townsend can provide a
full range of consultancy services designed to achieve the delivery of strategic solutions for
clients in any sphere of private and public sector activity, anywhere in the world.
Amsterdam
Basel
Beijing
Beira
Belfast
Birmingham
Blantyre
Brisbane
Bristol
Bulawayo
Cairns
Cape Town
Dubai
Dublin
Durban
Edinburgh
Gaborone
Glasgow
Gold Coast
Harare
Houston
Johannesburg
Kuala Lumpur
Leeds
Liverpool
London
Los Angeles
Madrid
Manchester
Maputo
Melbourne
Milan
Moscow
Munich
Nashville
Newcastle
Nottingham
Paris
Perth
Polokwane
Pretoria
San Francisco
Shanghai
Sheffield
Singapore
Sydney
Teesside
Tianjin
Tokyo
Toronto
Vienna
WaterfordWarsaw
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10. Capability Statement
Our Awards
Building Awards 2009
Project/Construction Management Firm of the Year
Queen’s Award for Enterprise for International Trade 2009
British Council for Offices Awards 2009
Fit-out of Workplace Award
British Safety Council Awards 2009
International Safety Award
Association of Project Management
Project Manager of the Year for 2006, 2007 and 2008
Young Project Manager of the Year 2008
Inspire Awards
Recognising women in the built environment 2008
QS News Awards
Best All Round QS Firm 2008
Best Innovation Award 2008
QS Young Achiever 2008
Facility of the Year Awards
Project Execution for Roche in Penzberg, Germany
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