CXTech Landscape Across Asia by Alan Quayle, with the support of hundreds of people across CXTech
The main updated include:
Added another 200+ companies (bottoms-up analysis)
Expanded list of global VoIP providers and CXTech companies
Expanded list of master agents and distributors (mainly North America, international TBC)
Added channel and telco contributions to the revenues
Updated projections to include global recession for H2 2020 and H1 2021.
Most collaboration providers are not impacted – slight acceleration for some
Call center is initially not impacted, slight downturn in H1 2021
Usage based businesses impacted in H2 2020, e.g. CPaaS.
Will update downturn model as company results get announced through 2020.
Added regionalization of revenues (simple Americas, EMEA, Asia split)
Below I show the gap for Asia on CXTech earnings for CPaaS. In the presentation you can also see the gap for enterprise VoIP, particularly for innovative smaller providers. Put simply, revenue earned in Asia is going to North America.
Hence why for TADSummit Asia 2020 we're trying to help close the gap through:
Encourage the Rise of Open Source Telecom Software across Asia
Open Source Telecom Software Landscape
Sessions from Asterisk, freePBX, Kamailio, OpenSIPS, and dratchio
The Universal Telecom API in Asia
An evolutionary outlook on the role of IT, by Sebastian Schumann, Technology & Innovation at Deutsche Telekom
Improving the Experience of Realizing CXTech Use Cases, by Marten Schoenherr, CEO/Founder at Automat Berlin GmbH
Panel discussion including:
Mark White, Tech M&A, Investor, Founder, Board Member, Startup.
Craig Richards, Vice President, Products and Engineering at Apigate
Dinesh Saparamadu, Founder of Applova Inc., hSenid Group of Companies & PeoplesHR | Entrepreneur | HR & Mobile Industry Thought Leader
Lots of programmable communications innovator interviews from across Asia, and an interview with David Curran from Dublin on the importance of hackathons.
My hope is TADSummit Asia will help Asian entrepreneurs close the revenue gap in CXTech.
Open Source Telecom Software Landscape by Alan QuayleAlan Quayle
There are tens of successful Open Source Telecom Software projects, with vibrant communities supporting them. Asterisk, the most successful and longest running is 20 years old. We heard from them earlier in the agenda.
We’ll review the many other projects to help people understand the depth, breadth and rapidly evolving nature of these projects. As we’ll as some of the new projects like Drachtio.org, and used recently at TADHack-mini Orlando Online 2020, for the hack SMB Reschedule.
We’ll also review the results from an anonymous survey of open source telecom software. Comparing the different projects, the preferred application areas of the projects, common issues and solutions, sharing where the industry sees these projects in 5 years’ time.
What is Asterisk? for TADSummit Asia 2020Alan Quayle
What is Asterisk? for TADSummit Asia 2020
Asterisk is an open-source framework for building multi-protocol, real-time communications applications and solutions.
A simpler definition:
Asterisk is an open-source software package that converts an ordinary computer into a communication server
https://www.asterisk.org
https://community.asterisk.org
https://wiki.asterisk.org
Astricon: is the annual trade show and conference for developers, integrators, resellers, and business users where they gather for all things about Asterisk
Programmable Telecoms – What is in IT for Telcos? by Sebastian SchumannAlan Quayle
Programmable Telecoms – What is in IT for Telcos?
Sebastian Schumann, Technology & Innovation at Deutsche Telekom
App development: I just want to make a call
Consuming APIs: It’s all fine as long as you know what you want and have done it before
App development vs. Telecom App development
What this means for Telecom APIs in Asia
CPaaS, In-app Comms, Business Messaging, Employee Comms TablesAlan Quayle
List of revenue and growth (2018-2013) for companies in CXTech.
We’re entering a new phase in the democratization of telecoms. Communications is now programmable, its revolutionizing the $2.2T telecoms industry. Enterprises large and small, governments, local businesses, hospitals, dentists, web companies, garden centers are all using communications in new ways to improve their operations and customers’ experiences. There are hundreds of companies around the world that are helping businesses use programmable telecoms.
Segments covered include: CPaaS (Communications Platform as a Service), UCaaS (Unified Communications Platform as a Service, AKA virtual or cloud PBX), CCaaS (Contact Center as a Service), open source telecom software, authentication and customer experience, omni-channel customer communications, WebRTC (Web Real Time Communications) and much more reviewing the landscape and market sizes.
Status of WebRTC across Asia by Alan Quayle +++Alan Quayle
Status of WebRTC across Asia by Alan Quayle, and a group of leading experts contributing to the reality, not the hype, of WebRTC.
It’s 2020, WebRTC (Web Real Time Communications) became known in 2011 when Google open sourced intellectual property it had bought in previous years. Gossip about those acquisitions began in 2009. The IETF (Internet Engineering Task Force) was already laying the groundwork with Opus (voice codec) officially in 2010, and back in 2009 the discussion process started that became WebRTC. It’s been roughly one decade. Did WebRTC change everything? Is WebRTC everywhere?
WebRTC myths and misconceptions. Understanding the two components of WebRTC, the open source project, and the standards track.
Reviewing the achievements of WebRTC across Asia.
Understanding why ‘WebRTC’ companies such as Vidyo and Tokbox did not achieve big exits.
What is the current status of WebRTC, where are the standards, where is the innovation edge?
What is happening across Asia on WebRTC? Understanding the difference service providers adoption of WebRTC. Across telcos, CPaaS, UCaaS. CCaaS, in-app communication platforms, and enterprises.
Case studies on WebRTC implementation across Asia.
Recommendations for WebRTC in Asia.
Open Source Telecom Project Survey Results and AnalysisAlan Quayle
Alan Quayle, Independent.
We ran a survey in May/June/July 2019 to gather people’s experiences and opinions on using Open Source Telecom Software Projects.
I’m often asked to comment on the different open source projects, typical implementation architectures, and answer the usual worries on availability, performance, and what-ifs. This is an attempt to provide something more authoritative than my opinions based on who I last talked to. My role here is simply as someone who has working in and promoted programmable telecoms (CXTech) for the past 2+ decades, to help us all be more successful.
Most of CXTech (potentially a $1.2T industry) runs on just a few open source telecom software projects, that are run by a few people, supported by a much larger community of supporters. It’s like the global food and beverage industry (a $5T market, only 4 times the size of CXTech) was supplied out of the kitchens of a few tens of homes! A contrived analogy to highlight the immense reach made possible by open source software. But it does highlight the global significance of open source telecom software, and the importance of this survey in helping us share experiences and opinions.
End Point Evolution TADSummit Americas 2019Alan Quayle
Todd Carothers, Chief Revenue Officer (CRO) at CounterPath
Softphone Endpoint: From Product to API Driven Platform.
From SIP-based endpoints to WebRTC the mobile and web are pushing the limits and forcing solutions to adapt to customers’ workflow as opposed to the other way around.
This means vendors bending reality to make solutions mold to specific yet varying requirements.
However, the SIP community is becoming more silo’ed and locking customers into a single vendor solution.
How will this play out? Who will lead the charge? Who wins and who loses?
By The Numbers: CPaaS, UCaaS, CCaaS Landscapes and Market SizingAlan Quayle
Alan Quayle, Independent
We’re entering a new phase in the democratization of telecoms. Communications is now programmable, its revolutionizing the $2.2T telecoms industry. Enterprises large and small, governments, local businesses, hospitals, dentists, web companies, garden centers are all using communications in new ways to improve their operations and customers’ experiences. There are hundreds of companies around the world that are helping businesses use programmable telecoms.
The aim of this session is to provide an open, independent, and industry-wide review of the impact of programmable telecoms on business. We will cover CPaaS (Communications Platform as a Service), UCaaS (Unified Communications Platform as a Service, AKA virtual or cloud PBX), CCaaS (Contact Center as a Service), open source telecom software, authentication and customer experience, omni-channel customer communications, WebRTC (Web Real Time Communications) and much more reviewing the landscape and market sizes.
Open Source Telecom Software Landscape by Alan QuayleAlan Quayle
There are tens of successful Open Source Telecom Software projects, with vibrant communities supporting them. Asterisk, the most successful and longest running is 20 years old. We heard from them earlier in the agenda.
We’ll review the many other projects to help people understand the depth, breadth and rapidly evolving nature of these projects. As we’ll as some of the new projects like Drachtio.org, and used recently at TADHack-mini Orlando Online 2020, for the hack SMB Reschedule.
We’ll also review the results from an anonymous survey of open source telecom software. Comparing the different projects, the preferred application areas of the projects, common issues and solutions, sharing where the industry sees these projects in 5 years’ time.
What is Asterisk? for TADSummit Asia 2020Alan Quayle
What is Asterisk? for TADSummit Asia 2020
Asterisk is an open-source framework for building multi-protocol, real-time communications applications and solutions.
A simpler definition:
Asterisk is an open-source software package that converts an ordinary computer into a communication server
https://www.asterisk.org
https://community.asterisk.org
https://wiki.asterisk.org
Astricon: is the annual trade show and conference for developers, integrators, resellers, and business users where they gather for all things about Asterisk
Programmable Telecoms – What is in IT for Telcos? by Sebastian SchumannAlan Quayle
Programmable Telecoms – What is in IT for Telcos?
Sebastian Schumann, Technology & Innovation at Deutsche Telekom
App development: I just want to make a call
Consuming APIs: It’s all fine as long as you know what you want and have done it before
App development vs. Telecom App development
What this means for Telecom APIs in Asia
CPaaS, In-app Comms, Business Messaging, Employee Comms TablesAlan Quayle
List of revenue and growth (2018-2013) for companies in CXTech.
We’re entering a new phase in the democratization of telecoms. Communications is now programmable, its revolutionizing the $2.2T telecoms industry. Enterprises large and small, governments, local businesses, hospitals, dentists, web companies, garden centers are all using communications in new ways to improve their operations and customers’ experiences. There are hundreds of companies around the world that are helping businesses use programmable telecoms.
Segments covered include: CPaaS (Communications Platform as a Service), UCaaS (Unified Communications Platform as a Service, AKA virtual or cloud PBX), CCaaS (Contact Center as a Service), open source telecom software, authentication and customer experience, omni-channel customer communications, WebRTC (Web Real Time Communications) and much more reviewing the landscape and market sizes.
Status of WebRTC across Asia by Alan Quayle +++Alan Quayle
Status of WebRTC across Asia by Alan Quayle, and a group of leading experts contributing to the reality, not the hype, of WebRTC.
It’s 2020, WebRTC (Web Real Time Communications) became known in 2011 when Google open sourced intellectual property it had bought in previous years. Gossip about those acquisitions began in 2009. The IETF (Internet Engineering Task Force) was already laying the groundwork with Opus (voice codec) officially in 2010, and back in 2009 the discussion process started that became WebRTC. It’s been roughly one decade. Did WebRTC change everything? Is WebRTC everywhere?
WebRTC myths and misconceptions. Understanding the two components of WebRTC, the open source project, and the standards track.
Reviewing the achievements of WebRTC across Asia.
Understanding why ‘WebRTC’ companies such as Vidyo and Tokbox did not achieve big exits.
What is the current status of WebRTC, where are the standards, where is the innovation edge?
What is happening across Asia on WebRTC? Understanding the difference service providers adoption of WebRTC. Across telcos, CPaaS, UCaaS. CCaaS, in-app communication platforms, and enterprises.
Case studies on WebRTC implementation across Asia.
Recommendations for WebRTC in Asia.
Open Source Telecom Project Survey Results and AnalysisAlan Quayle
Alan Quayle, Independent.
We ran a survey in May/June/July 2019 to gather people’s experiences and opinions on using Open Source Telecom Software Projects.
I’m often asked to comment on the different open source projects, typical implementation architectures, and answer the usual worries on availability, performance, and what-ifs. This is an attempt to provide something more authoritative than my opinions based on who I last talked to. My role here is simply as someone who has working in and promoted programmable telecoms (CXTech) for the past 2+ decades, to help us all be more successful.
Most of CXTech (potentially a $1.2T industry) runs on just a few open source telecom software projects, that are run by a few people, supported by a much larger community of supporters. It’s like the global food and beverage industry (a $5T market, only 4 times the size of CXTech) was supplied out of the kitchens of a few tens of homes! A contrived analogy to highlight the immense reach made possible by open source software. But it does highlight the global significance of open source telecom software, and the importance of this survey in helping us share experiences and opinions.
End Point Evolution TADSummit Americas 2019Alan Quayle
Todd Carothers, Chief Revenue Officer (CRO) at CounterPath
Softphone Endpoint: From Product to API Driven Platform.
From SIP-based endpoints to WebRTC the mobile and web are pushing the limits and forcing solutions to adapt to customers’ workflow as opposed to the other way around.
This means vendors bending reality to make solutions mold to specific yet varying requirements.
However, the SIP community is becoming more silo’ed and locking customers into a single vendor solution.
How will this play out? Who will lead the charge? Who wins and who loses?
By The Numbers: CPaaS, UCaaS, CCaaS Landscapes and Market SizingAlan Quayle
Alan Quayle, Independent
We’re entering a new phase in the democratization of telecoms. Communications is now programmable, its revolutionizing the $2.2T telecoms industry. Enterprises large and small, governments, local businesses, hospitals, dentists, web companies, garden centers are all using communications in new ways to improve their operations and customers’ experiences. There are hundreds of companies around the world that are helping businesses use programmable telecoms.
The aim of this session is to provide an open, independent, and industry-wide review of the impact of programmable telecoms on business. We will cover CPaaS (Communications Platform as a Service), UCaaS (Unified Communications Platform as a Service, AKA virtual or cloud PBX), CCaaS (Contact Center as a Service), open source telecom software, authentication and customer experience, omni-channel customer communications, WebRTC (Web Real Time Communications) and much more reviewing the landscape and market sizes.
Case Studies in Enterprise Messaging FederationAlan Quayle
Frank Geck, Director of Customer Success, Mio
Mio powers seamless communication between Slack, Microsoft Teams & Webex Teams.
Mio’s technology solves a common problem that exists within modern enterprises today: too many siloed messaging apps. Mio keeps teams in sync by enabling employees to chat directly or in groups, share files, edit messages, and more – all from their tool of choice.
We’ll introduce Mio, share some of our interesting case studies, and a vision of how federation with Mio will evolve?
By The Numbers: CPaaS, UCaaS, CCaaS Landscapes and Market SizingAlan Quayle
Alan Quayle, Independent
We’re entering a new phase in the democratization of telecoms. Communications is now programmable, its revolutionizing the $2.2T telecoms industry. Enterprises large and small, governments, local businesses, hospitals, dentists, web companies, garden centers are all using communications in new ways improve their operations and customers’ experiences. There are hundreds of companies around the world that are helping businesses use programmable telecoms.
The aim of this session is to provide an open, independent, and industry-wide review of the impact of programmable telecoms on business. We will cover CPaaS (Communications Platform as a Service), UCaaS (Unified Communications Platform as a Service, AKA virtual or cloud PBX), CCaaS (Contact Center as a Service), open source telecom software, authentication and customer experience, omni-channel customer communications, WebRTC (Web Real Time Communications) and much more reviewing the landscape and market sizes.
Identity, Authentication, and Programmable TelecomsAlan Quayle
Abhijeet Singh, Senior Product Manager, Telesign
Session is divided into 3 parts, based on use cases:
Registration fraud. Identifying fake users, preventing bulk account creation, etc.
ATO (Account TakeOver). Preventing ATO fraud through phone hijacking attacks like SIM Swap, Porting attacks, call forwarding, etc.
IRSF (International Revenue Sharing Fraud) attacks on enterprises. Registration to SIP trunking.
Open Source Telecom Software is the Keystone of Our Industry, Alan Quayle, fo...Alan Quayle
Review of the critical role open source telecom software plays in enterprise communications for UCSummit 2020. Covering project asterisk, elastix, freepbx, freeswitch, fusionpbx, homer, kamailio, kazoo, mobicents, open sips, open source, open source telecom software, restcomm, rtpproxy, sip3, sipcapture, sippy softswitch, survey, tadsummit, telecom.
PAiCBD & TELNYX Hack for TADHack Global 2021Alan Quayle
Mechanism for generating Value-Added Services via Location-Based Services
USSD triggered location based emergency service with geofencing.
The user dials *911*<contact number># which reaches Extended USSD Gateway.
Extended USSD Gateway contacts Extended SDP according to its routing rules.
Geolocation API is called to perform a MAP ATI to Extended GMLC according to the logic of the project created via the Extended SDP Service Creation Environment.
Once the Geolocation API gathers the location information from the Extended GMLC, it performs another location request to Extended GMLC:
Through Diameter SLh-SLg reference points in order to arming a geofence to request a location report from the E-UTRAN Radio Access Network while the requesting MSISDN exits the area given by the Cell E-UTRAN Global Identification provided by the initial MAP ATI.
Extended SDP sends an SMS via Telnyx API to the <contact number> with the current location of the USSD user demanding assistance
Extended SDP orders Extended USSD Gateway to end the USSD session informing the current location and the delivery of the SMS to the desired contact number.
Evolution of Telecommunication Service Providers, from Legacy to Digital, Nam...Alan Quayle
Evolution of Telecommunication Service Providers, from Legacy to Digital
Namal Jayathilake, VP Engineering – Emerging Technologies, Axiata Digital Labs
Why Telcos need to be digitally enabled
Typical challenges of a traditional Telco
The evolution of traditional telco – Technology architecture evolution
The evolution of traditional telco – Role of tech teams in a digital Telco
Emerging digital business models and how to leverage those
TADSummit EMEA, Survey results on Open Source Telecom SoftwareAlan Quayle
Alan Quayle, Independent
Review of the results from an anonymous survey of open source telecom software. Comparing the different projects, the preferred application areas of the projects, common issues and solutions, sharing where the industry sees these projects in 5 years’ time.
Internal Innovation Success in Groupama: Carnival of the CreatorsAlan Quayle
Internal innovation success case built on telecom capabilities in the enterprise, Philippe Vayssac, CIO Groupama. Presented at TADSummit 15-16 November 2016 Lisbon.
Some (Surprising) Discoveries in Applying the as-a-service model in Running a...Alan Quayle
Werner Eriksen, CTO Working Group Two (WG2)
WG2 has now been running a live mobile core network as a service for some time, and we have learned some interesting and sometimes surprising things that we would like to share.
Tropo Presentation at the Telecom API WorkshopAlan Quayle
"Hello, this is Green Genie. How can I help you?"
Customer: "Record this call."
[CHIME] "This call is being recorded for quality assurance purposes."
Customer: "Send the recording to my email when we hang up."
What is the current service provider involvement with WebRTC?
- What are the WebRTC options for Telco's: Not just IMS
- How does WebRTC fit with PSTN / IMS / RCS / VoLTE strategies?
- Developing WebRTC + Telco-OTT initiatives
- How will WebRTC be deployed in the mobile world?
Presented at IIR Telecom APIs 2014 in London, UK
- Mavenir is a leading provider of converged voice, video, messaging and mobile core network solutions for mobile operators globally.
- They have seen strong financial and business performance since their IPO in 2013, with 30% year-over-year revenue growth through the first three quarters of 2014.
- Mavenir is capitalizing on the industry trends of the transition to 4G LTE and software-based cloud networks, and has commercial deployments with many major mobile operators around the world.
How to Architect your WebRTC application, Alberto Gonzalez and Arin Sime, Web...Alan Quayle
TADSummit EMEA Americas 2021
How to Architect your WebRTC application, Alberto Gonzalez and Arin Sime, WebRTC.Ventures
Agenda
Why it’s not easy to build with WebRTC
Open Source vs CPaaS
SFUs and MCUs
A standard 1-1 app
Group Chat
Live Interactive Broadcasting
Contact Centers
Cloud Control Access: From Hack to RealityAlan Quayle
Laura Chirca – NEURER BUSINESS SOLUTIONS
We’ve seen several IoT based door access control hacks over the years at TADHack. INOVO is making this a commercial reality for its customers in Romania and beyond. It’s a great example of the migration from hack to business, and the power of the democratization in telecoms enabling people to create solutions for their customers that fit their specific local needs. The Cloud Control Access System opens doors with cards, codes, phones, and SMS. The prototype starts with physical door controllers (the first release is Arduino-based), then migrates to intermediate building proxies that hold the customers’ database in case the internet goes down (a reality most businesses face several times a year) and them migrating to a scalable cloud authentication and portal layer.
Intelligent CPaaS with AI-powered capabiitiesVoximplant
The document discusses intelligent CPaaS (communications platform as a service) and the role of AI/ML capabilities. It notes key factors for CPaaS success include rich capabilities, fast development time, developer friendliness, cloud infrastructure, and pay as you go pricing. It describes new developments like serverless functions and visual builders. It outlines many potential uses of AI/ML in CPaaS for capabilities like speech recognition, call automation, agent assistance, and call analytics. Challenges in implementing AI/ML include resource needs and data sharing concerns. Emerging technologies like 5G and AV1 may further enable new CPaaS uses.
The document discusses how the Tropo application server allows third party apps to enhance phone calls on an IMS network in real-time. Key points:
- Tropo acts as an application server that phone calls can be routed through, enabling apps to control calls and integrate services like call recording and text-to-speech.
- When a subscriber signs up for a Tropo-based app, their profile is configured to route calls through the Tropo server. Tropo then dispatches call events to enabled apps.
- Apps are hosted securely on Tropo's cloud-based platform using PaaS technologies, allowing new services to be deployed without adding new network elements.
TADSummit EMEA 2019, Challenges Consuming Programmable Telecoms from the Deve...Alan Quayle
Sebastian Schumann, Technology & Innovation at Deutsche Telekom
App development: I just want to make a call
Consuming APIs: It’s all fine as long as you know what you want and have done it before
App development vs. Telecom App development
Focus is programmable communications. Special themes on conversational intelligence, identity and fraud, open source, and quantum computing.
There’s no registration, content is freely available. Everything will be posted on the agenda: https://blog.tadsummit.com/2021/02/16/tadsummit-asia-2021-agenda/
Presentations are pre-recorded, released one per day through May 2021.
Q&A is in the comments section of the weblog devoted to each presentation. Please ask questions.
In 2021 across the main programmable communication categories, total revenue is $75B+
UCaaS ($33B), 5%
CCaaS ($18B), 20%
CPaaS ($11B), 36%
Business Messaging ($6B), 30%
Identity verification ($4B with TAM of $25B - $55B as its all about customer experience), 60%+
Automation tech ($6B with TAM of $30B), 60%+
Twilio (and many others) do programmable communications
CPaaS (think atomic APIs), business messaging (SMS, IP, email), aggregation, authentication, SIP trunking, CCaaS, automation tech, IoT, and much more…
Doing telecoms/communications in a web way is changing the market now and into the future, different trajectory to telcos
SMS and voice will remain in rude health
Social messaging is necessary, but it only part of the answer
Recognize it’s a smartphone (voice, camera, browser, messaging)
Wholesale consolidation will continue and margins will be squeezed (in the medium to long term)
Applications are necessary for margin growth
Application focus will move into conversations, insight, and customer experience (customers get to what they want faster)
In 2021: UCaaS ($33B), CCaaS ($18B), CPaaS ($11B), Business Messaging ($6B), Identity verification ($4B with TAM of $25B - $55B as its all about customer experience), Automation tech ($6B with TAM of $30B) – $75B+ in 2021.
It’s a smart phone: voice, messaging (SMS and IP), camera (video and pictures), browser (signing documents, all your online processes), all the contextual information about the device and the user.
Unprecedented consolidation through 2020 into 2021, mainly within programmable communications. We’re going to see in the coming years are more enterprise / web companies joining this spree. Will Okta need more than 2FA for mobile authentication?
Think of Programmable Communications as telecoms done in a web way. Question: are telcos or enterprise/web companies more likely to act fast?
Programmable Communications will continue to live in interesting times, even after the pandemic!
My weblog: https://alanquayle.com/blog/
CXTech newsletter, weekly programmable communications news with opinion
TADSummit weblog: https://blog.tadsummit.com/
All the TADSummit content, videos, slides, and reviews
TADSummit Agenda
https://www.tadsummit.com/2020/emea_americas/agenda-emea-americas/
https://www.tadsummit.com/2020/asia/agenda/
https://blog.tadsummit.com/2021/02/16/tadsummit-asia-2021-agenda/
Simcon3 2020, Are We There Yet? Alan QuayleAlan Quayle
"Are we there yet? Telecom Services' slow migration to IP." - Most of the marketing noise is utter bs - Basic landscape and sizing - CPaaS history, current status, and what matters - UCaaS history, current status, and what matters - Its all about the services - solving the core business communications problem (business phone systems), and locking that service in through solving specific business problems (programmability).
AstriCon 2019 Keynote from Alan Quayle, 29th Oct 2019
With nearly two million downloads per year, millions of deployments and a community of more than 86,000 members, the acceptance and growth of Asterisk continues at a brisk pace. And with over 250,000 downloads of FreePBX per year, the combined open source communications ecosystem spans over 200 countries.
AstriCon gives all members of the Asterisk and FreePBX community - from telephony enthusiasts to businesses - a forum to learn about the technology. With an open source communications track and a business track, integrators and business end-users can expect to hear the latest news and project updates, gain access to in-depth technical sessions, participate in networking opportunities, meet potential collaborators and review and discuss detailed case studies.
AstriCon, the annual Asterisk, and FreePBX user conference will take place from October 29-30, 2019 at the Omni Hotel at the Battery, Atlanta, Georgia
Case Studies in Enterprise Messaging FederationAlan Quayle
Frank Geck, Director of Customer Success, Mio
Mio powers seamless communication between Slack, Microsoft Teams & Webex Teams.
Mio’s technology solves a common problem that exists within modern enterprises today: too many siloed messaging apps. Mio keeps teams in sync by enabling employees to chat directly or in groups, share files, edit messages, and more – all from their tool of choice.
We’ll introduce Mio, share some of our interesting case studies, and a vision of how federation with Mio will evolve?
By The Numbers: CPaaS, UCaaS, CCaaS Landscapes and Market SizingAlan Quayle
Alan Quayle, Independent
We’re entering a new phase in the democratization of telecoms. Communications is now programmable, its revolutionizing the $2.2T telecoms industry. Enterprises large and small, governments, local businesses, hospitals, dentists, web companies, garden centers are all using communications in new ways improve their operations and customers’ experiences. There are hundreds of companies around the world that are helping businesses use programmable telecoms.
The aim of this session is to provide an open, independent, and industry-wide review of the impact of programmable telecoms on business. We will cover CPaaS (Communications Platform as a Service), UCaaS (Unified Communications Platform as a Service, AKA virtual or cloud PBX), CCaaS (Contact Center as a Service), open source telecom software, authentication and customer experience, omni-channel customer communications, WebRTC (Web Real Time Communications) and much more reviewing the landscape and market sizes.
Identity, Authentication, and Programmable TelecomsAlan Quayle
Abhijeet Singh, Senior Product Manager, Telesign
Session is divided into 3 parts, based on use cases:
Registration fraud. Identifying fake users, preventing bulk account creation, etc.
ATO (Account TakeOver). Preventing ATO fraud through phone hijacking attacks like SIM Swap, Porting attacks, call forwarding, etc.
IRSF (International Revenue Sharing Fraud) attacks on enterprises. Registration to SIP trunking.
Open Source Telecom Software is the Keystone of Our Industry, Alan Quayle, fo...Alan Quayle
Review of the critical role open source telecom software plays in enterprise communications for UCSummit 2020. Covering project asterisk, elastix, freepbx, freeswitch, fusionpbx, homer, kamailio, kazoo, mobicents, open sips, open source, open source telecom software, restcomm, rtpproxy, sip3, sipcapture, sippy softswitch, survey, tadsummit, telecom.
PAiCBD & TELNYX Hack for TADHack Global 2021Alan Quayle
Mechanism for generating Value-Added Services via Location-Based Services
USSD triggered location based emergency service with geofencing.
The user dials *911*<contact number># which reaches Extended USSD Gateway.
Extended USSD Gateway contacts Extended SDP according to its routing rules.
Geolocation API is called to perform a MAP ATI to Extended GMLC according to the logic of the project created via the Extended SDP Service Creation Environment.
Once the Geolocation API gathers the location information from the Extended GMLC, it performs another location request to Extended GMLC:
Through Diameter SLh-SLg reference points in order to arming a geofence to request a location report from the E-UTRAN Radio Access Network while the requesting MSISDN exits the area given by the Cell E-UTRAN Global Identification provided by the initial MAP ATI.
Extended SDP sends an SMS via Telnyx API to the <contact number> with the current location of the USSD user demanding assistance
Extended SDP orders Extended USSD Gateway to end the USSD session informing the current location and the delivery of the SMS to the desired contact number.
Evolution of Telecommunication Service Providers, from Legacy to Digital, Nam...Alan Quayle
Evolution of Telecommunication Service Providers, from Legacy to Digital
Namal Jayathilake, VP Engineering – Emerging Technologies, Axiata Digital Labs
Why Telcos need to be digitally enabled
Typical challenges of a traditional Telco
The evolution of traditional telco – Technology architecture evolution
The evolution of traditional telco – Role of tech teams in a digital Telco
Emerging digital business models and how to leverage those
TADSummit EMEA, Survey results on Open Source Telecom SoftwareAlan Quayle
Alan Quayle, Independent
Review of the results from an anonymous survey of open source telecom software. Comparing the different projects, the preferred application areas of the projects, common issues and solutions, sharing where the industry sees these projects in 5 years’ time.
Internal Innovation Success in Groupama: Carnival of the CreatorsAlan Quayle
Internal innovation success case built on telecom capabilities in the enterprise, Philippe Vayssac, CIO Groupama. Presented at TADSummit 15-16 November 2016 Lisbon.
Some (Surprising) Discoveries in Applying the as-a-service model in Running a...Alan Quayle
Werner Eriksen, CTO Working Group Two (WG2)
WG2 has now been running a live mobile core network as a service for some time, and we have learned some interesting and sometimes surprising things that we would like to share.
Tropo Presentation at the Telecom API WorkshopAlan Quayle
"Hello, this is Green Genie. How can I help you?"
Customer: "Record this call."
[CHIME] "This call is being recorded for quality assurance purposes."
Customer: "Send the recording to my email when we hang up."
What is the current service provider involvement with WebRTC?
- What are the WebRTC options for Telco's: Not just IMS
- How does WebRTC fit with PSTN / IMS / RCS / VoLTE strategies?
- Developing WebRTC + Telco-OTT initiatives
- How will WebRTC be deployed in the mobile world?
Presented at IIR Telecom APIs 2014 in London, UK
- Mavenir is a leading provider of converged voice, video, messaging and mobile core network solutions for mobile operators globally.
- They have seen strong financial and business performance since their IPO in 2013, with 30% year-over-year revenue growth through the first three quarters of 2014.
- Mavenir is capitalizing on the industry trends of the transition to 4G LTE and software-based cloud networks, and has commercial deployments with many major mobile operators around the world.
How to Architect your WebRTC application, Alberto Gonzalez and Arin Sime, Web...Alan Quayle
TADSummit EMEA Americas 2021
How to Architect your WebRTC application, Alberto Gonzalez and Arin Sime, WebRTC.Ventures
Agenda
Why it’s not easy to build with WebRTC
Open Source vs CPaaS
SFUs and MCUs
A standard 1-1 app
Group Chat
Live Interactive Broadcasting
Contact Centers
Cloud Control Access: From Hack to RealityAlan Quayle
Laura Chirca – NEURER BUSINESS SOLUTIONS
We’ve seen several IoT based door access control hacks over the years at TADHack. INOVO is making this a commercial reality for its customers in Romania and beyond. It’s a great example of the migration from hack to business, and the power of the democratization in telecoms enabling people to create solutions for their customers that fit their specific local needs. The Cloud Control Access System opens doors with cards, codes, phones, and SMS. The prototype starts with physical door controllers (the first release is Arduino-based), then migrates to intermediate building proxies that hold the customers’ database in case the internet goes down (a reality most businesses face several times a year) and them migrating to a scalable cloud authentication and portal layer.
Intelligent CPaaS with AI-powered capabiitiesVoximplant
The document discusses intelligent CPaaS (communications platform as a service) and the role of AI/ML capabilities. It notes key factors for CPaaS success include rich capabilities, fast development time, developer friendliness, cloud infrastructure, and pay as you go pricing. It describes new developments like serverless functions and visual builders. It outlines many potential uses of AI/ML in CPaaS for capabilities like speech recognition, call automation, agent assistance, and call analytics. Challenges in implementing AI/ML include resource needs and data sharing concerns. Emerging technologies like 5G and AV1 may further enable new CPaaS uses.
The document discusses how the Tropo application server allows third party apps to enhance phone calls on an IMS network in real-time. Key points:
- Tropo acts as an application server that phone calls can be routed through, enabling apps to control calls and integrate services like call recording and text-to-speech.
- When a subscriber signs up for a Tropo-based app, their profile is configured to route calls through the Tropo server. Tropo then dispatches call events to enabled apps.
- Apps are hosted securely on Tropo's cloud-based platform using PaaS technologies, allowing new services to be deployed without adding new network elements.
TADSummit EMEA 2019, Challenges Consuming Programmable Telecoms from the Deve...Alan Quayle
Sebastian Schumann, Technology & Innovation at Deutsche Telekom
App development: I just want to make a call
Consuming APIs: It’s all fine as long as you know what you want and have done it before
App development vs. Telecom App development
Focus is programmable communications. Special themes on conversational intelligence, identity and fraud, open source, and quantum computing.
There’s no registration, content is freely available. Everything will be posted on the agenda: https://blog.tadsummit.com/2021/02/16/tadsummit-asia-2021-agenda/
Presentations are pre-recorded, released one per day through May 2021.
Q&A is in the comments section of the weblog devoted to each presentation. Please ask questions.
In 2021 across the main programmable communication categories, total revenue is $75B+
UCaaS ($33B), 5%
CCaaS ($18B), 20%
CPaaS ($11B), 36%
Business Messaging ($6B), 30%
Identity verification ($4B with TAM of $25B - $55B as its all about customer experience), 60%+
Automation tech ($6B with TAM of $30B), 60%+
Twilio (and many others) do programmable communications
CPaaS (think atomic APIs), business messaging (SMS, IP, email), aggregation, authentication, SIP trunking, CCaaS, automation tech, IoT, and much more…
Doing telecoms/communications in a web way is changing the market now and into the future, different trajectory to telcos
SMS and voice will remain in rude health
Social messaging is necessary, but it only part of the answer
Recognize it’s a smartphone (voice, camera, browser, messaging)
Wholesale consolidation will continue and margins will be squeezed (in the medium to long term)
Applications are necessary for margin growth
Application focus will move into conversations, insight, and customer experience (customers get to what they want faster)
In 2021: UCaaS ($33B), CCaaS ($18B), CPaaS ($11B), Business Messaging ($6B), Identity verification ($4B with TAM of $25B - $55B as its all about customer experience), Automation tech ($6B with TAM of $30B) – $75B+ in 2021.
It’s a smart phone: voice, messaging (SMS and IP), camera (video and pictures), browser (signing documents, all your online processes), all the contextual information about the device and the user.
Unprecedented consolidation through 2020 into 2021, mainly within programmable communications. We’re going to see in the coming years are more enterprise / web companies joining this spree. Will Okta need more than 2FA for mobile authentication?
Think of Programmable Communications as telecoms done in a web way. Question: are telcos or enterprise/web companies more likely to act fast?
Programmable Communications will continue to live in interesting times, even after the pandemic!
My weblog: https://alanquayle.com/blog/
CXTech newsletter, weekly programmable communications news with opinion
TADSummit weblog: https://blog.tadsummit.com/
All the TADSummit content, videos, slides, and reviews
TADSummit Agenda
https://www.tadsummit.com/2020/emea_americas/agenda-emea-americas/
https://www.tadsummit.com/2020/asia/agenda/
https://blog.tadsummit.com/2021/02/16/tadsummit-asia-2021-agenda/
Simcon3 2020, Are We There Yet? Alan QuayleAlan Quayle
"Are we there yet? Telecom Services' slow migration to IP." - Most of the marketing noise is utter bs - Basic landscape and sizing - CPaaS history, current status, and what matters - UCaaS history, current status, and what matters - Its all about the services - solving the core business communications problem (business phone systems), and locking that service in through solving specific business problems (programmability).
AstriCon 2019 Keynote from Alan Quayle, 29th Oct 2019
With nearly two million downloads per year, millions of deployments and a community of more than 86,000 members, the acceptance and growth of Asterisk continues at a brisk pace. And with over 250,000 downloads of FreePBX per year, the combined open source communications ecosystem spans over 200 countries.
AstriCon gives all members of the Asterisk and FreePBX community - from telephony enthusiasts to businesses - a forum to learn about the technology. With an open source communications track and a business track, integrators and business end-users can expect to hear the latest news and project updates, gain access to in-depth technical sessions, participate in networking opportunities, meet potential collaborators and review and discuss detailed case studies.
AstriCon, the annual Asterisk, and FreePBX user conference will take place from October 29-30, 2019 at the Omni Hotel at the Battery, Atlanta, Georgia
The winners and losers in the move to the Real-Time Cloud CommunicationsAlan Quayle
Slides presented at the Illinois Institute of Technology Real-Time Communications Conference and Expo is a globally recognized collaborative event, where industry and academia connect.
Review of the WebRTC Global Summit highlights. Some of the TADHack-mini London winners were also included. And a dangerous demo from James Body of Truphone using Jitsi which was then bought a week later by Atlasssian (congrats to Emil and the team)
RCS - оружие мобильных операторов против мессенджеров. Виталий Лепехин, Huawei. Ольга Федина
This document discusses Huawei's Rich Communication Solution and how it can help telecommunications operators grow their core communication business. It outlines how the mobile internet has transformed customer engagement and led to new types of over-the-top communication applications. Huawei's solution strengthens operators' position by upgrading traditional communication services to incorporate rich communication services with features like high-definition voice/video calling and content sharing. The solution provides a platform for operators to build new services and generate new revenue streams to secure their legacy business in the changing market.
This newsletter discusses cloud computing and its relevance to VoIP. It defines the three categories of cloud services: Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). When evaluating these services, companies should extensively research their requirements and a provider's capabilities. The newsletter also includes an interview with the general manager of a telecom company that uses VoIP Logic's services and a section on regulatory issues regarding VoIP taxation.
The programmable telephone network has always intrigued me. As a developer, having the ability to create custom applications within the service provider network seems to have endless possibilities. I can envision all sorts of applications that make businesses more productive and consumers better informed. I can also envision business opportunities for service providers, offering hosted development platforms that developers can use to create new customer-facing services.
Communications Platform as a Service (CPaaS) is a means to offer an open API-based development environment to businesses of all sizes, allowing them to build custom business applications to improve their customer experience and better secure their data. Today we plan to explore opportunities for CPaaS, explain how service providers can integrate CPaaS into their existing networks and review a live customer case study of CPaaS in action.
The programmable telephone network has always intrigued me. As a developer, having the ability to create custom applications within the service provider network seems to have endless possibilities. I can envision all sorts of applications that make businesses more productive and consumers better informed. I can also envision business opportunities for service providers, offering hosted development platforms that developers can use to create new customer-facing services.
Communications Platform as a Service (CPaaS) is a means to offer an open API-based development environment to businesses of all sizes, allowing them to build custom business applications to improve their customer experience and better secure their data. Today we plan to explore opportunities for CPaaS, explain how service providers can integrate CPaaS into their existing networks and review a live customer case study of CPaaS in action.
OpenSIPS Summit: Open Source Telecom Software Status, Trends, and the Road AheadAlan Quayle
The document summarizes two surveys conducted in 2019 and 2020 on open source telecom software. The 2019 survey had 95 responses and focused on projects like Asterisk, FreeSWITCH, Kamailio, and OpenSIPS. The 2020 survey had 87 responses and provided more geographic and use case details. Key findings included OpenSIPS's popularity for infrastructure applications and the need for improved documentation across projects. The author advocates for more globalization of open source telecom communities and adoption of web best practices like documentation.
The document provides an overview of Infonova's Front & Back Office BSS platform, including its product management, customer management, fulfillment, billing and collections capabilities. It discusses how the BSS supports both Telco 1.0 and Telco 2.0 business models through modular and multi-tenant order-to-cash processes. Several case studies are presented showing how the BSS has helped telecom operators transform their businesses.
TADSummit 2020 Open Source Telecom Software Survey 2020Alan Quayle
Open Source Telecom Software Survey 2020
Alan Quayle, Founder TADSummit and TADHack, Independent Consultant
The purpose of this Open Source 2020 Survey is to gather across the industry people’s experiences and opinions on using Open Source Telecom Software Projects.
Last year we did a survey, and the results were presented at TADSummit. Thank you to everyone who completed the survey. We received supportive feedback on the value provided to the communities from that survey in helping projects be ever more successful.
The 2020 survey follows on from the first survey undertaken in 2019. Filling in gaps on geographic issues, contributions to open source projects, deeper dive into hosting and redundancy, adding missing open source projects, and a few other items, such as the impact of COVID-19 and what questions you want asked in 2021.
Quobis is a European company focused on unified communications and security. They have experience developing VOIP and SIP solutions. They propose several WebRTC products including a JavaScript SIP stack called QOFFEESIP to create webphones, a click-to-call solution called VOICEINSTANT, a corporate WebRTC endpoint called SIPPO Web Collaborator, and an identity management solution called IDENTITYCALL. They invite people to try a WebRTC demo on their site.
Umed Ali has over 10 years of experience in network engineering and telecommunications. He has extensive expertise in Avaya solutions including Communication Manager, IP Office, and Session Manager. Some of his major projects involve implementing Avaya telephony systems for Etisalat, Al Ahli Bank of Kuwait, Aramex, and Al Masraf Bank. He is proficient in technologies from various vendors including Cisco, Avaya, HP, and has certifications including CCNA, CCNP, MCSE, and multiple Avaya certifications.
SI-Tech is a technology company founded in 1995 that provides telecom products and solutions to customers including telcos, government and SMEs. It has 3000 employees across China, Hong Kong, USA and is a leader in cloud, big data and mobile internet technologies. SI-Tech has provided business support systems, billing systems, and other solutions to major Chinese telcos including China Mobile, China Unicom and China Telecom, serving over 1/3 of telecom systems in China and 400 million end users. Recent solutions focus on next generation systems using approaches like socialization, customization, and open platforms to help telcos address challenges of convergent business needs, IT modernization and threats from OTT players.
The Role of a SIP Softswitch in the EnterpriseAlok Vasudeva
The document discusses the role of a SIP softswitch in the enterprise. It begins with an agenda that includes an IDC perspective on dynamic IT, discussing IT requirements, and a survey and drawing. It then introduces the speakers, Abner Germanow from IDC and Peter Greco from Siemens Communications. Germanow discusses dynamic IT and how SIP can enable it. SIP allows for flexible, scalable infrastructure that supports business change. Greco then discusses how the HiPath 8000 softswitch from Siemens uses open standards like SIP and SOA to provide a flexible communications platform. He outlines how the HiPath 8000 supports SIP phones, applications and virtualization to help enterprises evolve their capabilities.
Phonologies was @ at Cluecon 2011, the annual 3-Day Open Source Telephony User and Developer Conference in Chicago, IL. Phonologies is an active contributor to the Open Source Community, promising quality, reliability, flexibility, lower cost and an end to predatory vendor lock-in. Phonologies has contributed to the Open Source Community by distributing freely portions of source code of Oktopous™ ccXML Engine under a BSD style license.
This document provides an overview of the unified communications as a service (UCaaS) market. It discusses the key functions of UCaaS such as voice, conferencing, messaging, presence, clients, and communications-enabled applications. It describes the two main cloud delivery architectures for UCaaS - multitenant and virtualized. The document then analyzes several major UCaaS vendors including their strengths, cautions, and target markets.
Wideband or HD Voice technology provides clearer voice calls by using a wider audio bandwidth. While initially focused on mobile networks, HD Voice can also improve enterprise voice platforms like conference servers. The key is choosing a platform that supports multiple wideband codecs for compatibility, is flexible to upgrade, and can integrate with existing TDM infrastructure during migration to full IP voice. This will allow businesses to successfully adopt HD Voice and provide better customer service through clearer communications.
apidays LIVE Australia 2021 - Building an agile foundation for your Enterpris...apidays
apidays LIVE Australia 2021 - Accelerating Digital
September 15 & 16, 2021
Building an agile foundation for your Enterprise APIs with SUSE Rancher and Kubernetes
Vishal Ghariwala, CTO, APJ & Greater China at SUSE Software
Similar to CXTech Landscape Across Asia by Alan Quayle for TADSummit Asia 2020 (20)
TADSummit 2022 8/9 Nov Aveiro Portugal
Welcome to vCon! The next leap forward in the programmable communications industry.
Thomas Howe, CTO STROLID
Slides and Video
Why do we need vCon?
What is vCon?
How is it being used today?
Where is vCon going?
Supercharging CPaaS Growth & Margins with Identity and Authentication, Aditya...Alan Quayle
TADSummit 2022 8/9 Nov Aveiro Portugal
Supercharging CPaaS Growth & Margins with Identity and Authentication
Aditya Khurjekar, GM Prove Protocol
Mobile networks were designed for communication, yet commerce is driving most of the demand for mobile connectivity today
The growth segments in today’s digital economy benefit from CPaaS APIs for Identity verification, authentication, proofs & claims
Commerce-enabling CPaaS APIs rely on the intrinsic security of mobile network and devices
Deterministic (rather than probabilistic) authentication drastically reduces fraud, hence increases margins
The secure element in mobile devices has been under-utilized by carriers
FIDO standard presents a horizontal application opportunity for hardware based (deterministic) authentication
Authenticated ID verification is key to secure yet seamless digital onboarding, leading to financial inclusion & consumer protection
The needs of the new crypto-based (web3) economy can also be satisfied with smart CPaaS offerings that preserve anonymity/pseudonymity
The imminent ubiquity of eSIMs is timely to fight fraud in the increasingly sophisticated digital & crypto-enabled economy
It’s time for a purpose-built global payments network!
Building a sub-second virtual ThunderDome: Considerations for mass scale sub-...Alan Quayle
Building a sub-second virtual ThunderDome: Considerations for mass scale sub-second production broadcasts
Jerod Venema, CEO and Co-Founder, LiveSwitch
In the throes of the pandemic, the WWE debuted its ThunderDome, a world-first, large-scale installation of high resolution LED screens that transformed empty seats into live-streamed fans who joined over video from around the world. Performers in the ring and TV audiences at home could see and hear these virtual fans in real-time. LiveSwitch was selected to develop and manage the ThunderDome’s cloud video infrastructure.
How to enable low-latency, live video streamed via the internet capable of fostering real-time engagement between performers and audiences on a massive scale.
Massive-scale latency challenges and how to overcome them.
Current and future uses of programmable communications for live fan engagement.
What makes a cellular IoT API great? Tobias GoebelAlan Quayle
What makes a cellular IoT API great?
Tobias Goebel, Principal Product Marketing Manager, IoT, Twilio
Why IoT SIMs need an API in the first place
The core functions needed in a cellular IoT API: SIM activation and deactivation, SIM status queries, Network access configuration, Pulling billing information and usage records, Troubleshooting, Device reachability
What matters in a good API (any API)
10 tips and tricks for how to find a good IoT SIM with a strong API
eSIM as Root of Trust for IoT security, João CasalAlan Quayle
This document discusses the role of eSIM in new IoT security services. It begins by providing background on eSIM and SIM technology. It then outlines several ways eSIM can enhance IoT security, including:
1) Enabling zero-touch authentication of IoT devices in third-party services by leveraging the proven authentication of SIMs in cellular networks.
2) Hardening data encryption using the eSIM as a root of trust by generating encryption keys within the secure element of the eSIM.
3) Potential future roles like integrating the eSIM with threat detection to trigger authorization actions, and increasing the robustness of remote attestation through eSIM cryptographic abilities.
The document argues
Architecting your WebRTC application for scalability, Arin SimeAlan Quayle
This document discusses how to architect WebRTC applications for scalability. It begins by outlining some of the challenges in building scalable WebRTC apps. It then presents 4 approaches to building apps: 1) To the WebRTC standard, 2) Unbundled WebRTC, 3) Using open-source media servers, and 4) Using communications platform as a service (CPaaS). Each approach has tradeoffs around cost, difficulty, and features included. The document also discusses using selectice forwarding units or multipoint control units to scale apps and considers architectures using orchestration and containers. It concludes with recommendations around optimizations, load testing, and future technologies.
CPaaS Conversational Platforms and Conversational Customer Service – The Expe...Alan Quayle
TADSummit 2022 8/9 Nov Aveiro Portugal
CPaaS Conversational Platforms and Conversational Customer Service – The Experience Gap”?
Ben Waymark, Chief Technology Officer, Webio.
CPaaS players are doing the low hanging, simple conversations via their conversational design and plug in’s to the messenger layer, but what are they really hoping to achieve, and should they be aimed at the developer community?
No-code low-code configurable conversational customer support have done really well by integrating with customer ticketing, and integrating other platforms into their workflows. Kustomer.com was bought for a billion, something is going right there.
Conversational experiences are becoming part of the digital customer experience. What does this look like and why might this be important for other companies to understand?
Programmable Testing for Programmable Telcos, Andreas GranigAlan Quayle
Programmable Testing for Programmable Telcos
Andreas Granig, Founder & CEO at Sipfront
Advantages and Challenges of automating real-time communication testing
How real-time communication testing could actually be quite pleasant
Creative ways to use typical server-side applications like kamailio and rtpengine as test clients
The revival of sipp, and how you create test scenarios 20 years after its invention
“Just show me the curl command”
How to best maximize the conversation data stream for your business? Surbhi R...Alan Quayle
TADSummit 2022 8/9 Nov Aveiro Portugal
How to best maximize the conversation data stream for your business?
Surbhi Rathore, CEO & Co-Founder, Symbl.ai
How do we go from building a scalable pipeline of conversation data that merges and correlates with other types of data in the business and helps us makes decisions and predictions that are informed by conversations?
We will talk about context, real-time aspects of understanding and how you can use this data combined with sales, marketing, HR, support and other existing analytics to understand behavior and adapt to what works best in each of these functions.
We will go deep into specific use case and customer stories that have adopted Symbl’s conversation understanding platform to drive this change in their organization and give concrete examples of where to start.
Latest Updates and Experiences in Launching Local Language Tools, Karel BourgoisAlan Quayle
TADSummit 2022, 8/9 Nov Aveiro Portugal
Latest Updates and Experiences in Launching Local Language Tools
Karel Bourgois, Founder Voxist, President Le Voice Lab, Exec Director Slatch, Chapter Pilot France AI Hub
Experiences with launching our own speech-to-text (French and English, both HD and Telephony audio, real-time and asynchronous).
‘Implicit Knowledge Management’ solution: using our STT engine we are indexing and searching thousands of hours of video to find those that discuss specific topics or identify people that are experts on those topics.
Latest updates on Voxist and its evolution to a “callbot.”
What Everyone Needs to Know about Protecting the CPaaS Ecosystem from Unlawfu...Alan Quayle
This document discusses unlawful robocalls and solutions for CPaaS providers. It outlines that STIR/SHAKEN helps with some caller ID spoofing but not all, and leased phone numbers present challenges. It recommends CPaaS providers monitor customer usage of provided phone numbers and investigate customers' phone number reputations. The document introduces YouMail Score and Watch solutions that help identify unlawful calls and monitor phone number behaviors to improve call screening. It emphasizes that content-based call screening provides a virtually zero false positive rate compared to event-based screening alone.
Master the Audience Experience Multiverse: AX Best Practices and Success Stor...Alan Quayle
Master the Audience Experience Multiverse: AX Best Practices and Success Stories
Ken Herron, Chief Growth Officer, UIB
Customers need you to help them solve their #1 problem – Audience Experience (AX).
Customers struggle with managing their differentiated brand journeys at scale in a post-pandemic world where their external and internal audiences decide the platforms, channels, and languages.
This session will share AX best practices and success stories from Europe, the Middle East, Asia, and the US for how enterprise and small business customers can control their respective brands, journeys, and audiences with a single brand voice –
Create/Control a differentiated AX
Respond in real-time
Mirror channels
Curate audiences
Secure conversational data
Monetize engagement
Scale monitoring
This session will include a live, interactive demo.
Open Source Telecom Software Survey 2022, Alan QuayleAlan Quayle
The survey gathered responses from 120 participants in 2022 compared to 114 in 2021. It covered general topics such as DDoS attacks, security practices, STIR/SHAKEN implementation, IPv6 deployment, and expectations for major tech companies over the next two years. Key findings included that around half of participants have experienced a DDoS attack in 2022 and application-level attacks were as common as volumetric attacks. Most organizations take both reactive and proactive security approaches but more so reactive. STIR/SHAKEN implementation is ongoing with international carriers needing it to terminate traffic in North America. IPv6 deployment remains steady with no major differences between regions. This survey provides insights into trends in the open source tele
OpenSIPS 3.3 – Messaging in the IMS and UC ecosystems. Bogdan-Andrei IancuAlan Quayle
TADSummit 2022, 8/9 Nov Aveiro Portugal
OpenSIPS 3.3 – Messaging in the IMS and UC ecosystems.
Bogdan-Andrei Iancu, Founder and Developer at OpenSIPS Project
SIP also supports instant messaging and presence.
Review of Messaging in IMS
Review of Messaging in Unified Communications
OpenSIPS 3.3 in the messaging ecosystem
Review of implementation using Message Session Relay Protocol (RFC 4975, RFC 4976), groups multiple messages in sessions.
Conclusions: OpenSIPS 3.3 targets to implement various components of the overall SIP Instant MESSAGING ecosystem, from gateways and transport to services.
TADS 2022 - Shifting from Voice to Workflow Management, Filipe LeitaoAlan Quayle
TADSummit 2022, 8/9 Nov Aveiro Portugal
Shifting from Voice to Workflow Management
Filipe Leitão, Global Service Provider Channel SE, RingCentral
There is an ongoing consolidation of the Cloud Communications market where mainstream providers compete against each other for the same spaces, UCaaS / CCaaS / CPaaS.
Weapons of choice are the same for everyone: instant messaging, and audio & video conferencing. Most capabilities provided by mainstream UC providers are table stakes.
Find out how RingCentral is looking at UC from more than just a siloed perspective by going one step further and co-innovating with Service and Technology Providers to become a workflow management platform.
What happened since we last met TADSummit 2022, Alan QuayleAlan Quayle
TADSummit 2022, 8/9 Nov Aveiro Portugal
What happened since we last met? Where is the Programmable Comms market going?
Alan Quayle, independent
3 years in Programmable Communications: 2020, 2021, and 2022 all done in 16 slides
Pandemic Consolidation
Post-pandemic Reckoning – I did predict what we’re seeing with Avaya
The Coming of Cost Competition
Messaging, will A2P SMS growth ever stop?
What’s the recession going to do to us?
The Voice AI Reckoning
After all the consolidation, where next? Twilio’s heading there – it’s about the data
And a few more predictions that are usually too optimistic
Stacuity - TAD Summit 2022 - Time to ditch the dumb-pipe, Mike BromwichAlan Quayle
TADSummit 2022, 8/9 Nov Aveiro Portugal
Time to ditch the ‘dumb-pipe’ – reinventing the core mobile network, to put developers first.
Mike Bromwich, CEO / Co-Founder Stacuity & Tim Dowling, Co-Founder Stacuity
The emergence of public cloud has revolutionized the way developers can muster and deploy virtual infrastructures, as and when required.
In contrast, mobile networks are still rigidly defined and protected by operators, who are unable or unwilling to offer such control and flexibility.
As a result, the mobile network operates as little more than a dumb-pipe (unless you have lots of patience and deep pockets).
Addressing this problem requires a different approach, not just the creation of a thin façade over legacy network elements.
How Stacuity is reinventing the core mobile network, to put developers first.
AWA – a Telco bootstrapping product development: Challenges with dynamic mark...Alan Quayle
This document discusses AWA Network, a company that operates a CPaaS proxy providing APIs for SMS delivery. It outlines AWA's features, including anonymous resources, traffic simulation, provider management, pricing, routing, and SMS sending APIs. The document also presents three business models for AWA Network: 1) operating as a managed CPaaS proxy service, 2) allowing users to proxy their own CPaaS providers, and 3) enabling corporations to use AWA's infrastructure. It reflects on the challenges of scaling and finding a viable business and operations model.
Founding a Startup in Telecoms. The good, the bad and the ugly. João CamarateAlan Quayle
TADSummit 2022 8/9 Nov Aveiro Portugal
Founding a Startup in Telecoms. The good, the bad and the ugly.
João Camarate, CTO at Broadvoice & GoContact.
A deep dive into the challenges and opportunities of starting a new venture in the telecom space while leveraging open-source
How to bring down your own RTC platform. Sandro GauciAlan Quayle
Sandro Gauci provides a walkthrough for performing distributed denial of service (DDoS) simulations on real-time communication (RTC) platforms to test security. He recommends starting with simple bandwidth saturation or protocol attacks before moving to specific application attacks. Tools are needed to distribute attacks from nodes, monitor systems, and shut down attacks. Findings should be analyzed with engineers through root cause analysis and documented. Solutions may include updates, rate limiting, or code changes. Regular testing ensures a more robust RTC platform.
Generative AI Deep Dive: Advancing from Proof of Concept to ProductionAggregage
Join Maher Hanafi, VP of Engineering at Betterworks, in this new session where he'll share a practical framework to transform Gen AI prototypes into impactful products! He'll delve into the complexities of data collection and management, model selection and optimization, and ensuring security, scalability, and responsible use.
Dr. Sean Tan, Head of Data Science, Changi Airport Group
Discover how Changi Airport Group (CAG) leverages graph technologies and generative AI to revolutionize their search capabilities. This session delves into the unique search needs of CAG’s diverse passengers and customers, showcasing how graph data structures enhance the accuracy and relevance of AI-generated search results, mitigating the risk of “hallucinations” and improving the overall customer journey.
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024Neo4j
Neha Bajwa, Vice President of Product Marketing, Neo4j
Join us as we explore breakthrough innovations enabled by interconnected data and AI. Discover firsthand how organizations use relationships in data to uncover contextual insights and solve our most pressing challenges – from optimizing supply chains, detecting fraud, and improving customer experiences to accelerating drug discoveries.
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
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2. We’ve Reached an Equitable Situation in
Global Telecom Revenues
Telecom services: Fixed telephony and broadband. Mobile voice, messaging, and broadband. Total is about $1.35T.
34%
33%
33%
Global Distribution of Telecom Revenues
Americas APAC EMEA
10. Bottom-up Build of Market Size
Yes, I know these growth figures are conservative compared to your business plan, but reality!
Public CPaaS 2018 Revenue2019 Growth2020 Growth2021 Growth2022 Growth SIP Trunking Core API / Aggregation / Routing (voice and messaging) / minutes and messages / IVR / VASBusiness Messaging / Marketing2FA / Identity / Authenitcation / Fraud ManagementIoT CCaaS (Customer Comms / Collab - voice & video / chat)UCaaS (Employee Comms / Collab / messaging / IVR)Employees Simple Description
2600Hz / Kazoo 10 30% 15% 15% 25% 10% 70% 20% 40 Refocused on CPaaS / UCaaS enabler with Kazoo
46elks 8 25% 10% 20% 20% 100% 8 Swedish CPaaS
Aculab 25 25% 15% 20% 20% 40% 20% 10% 15% 15% 80 Long established enterprise comms provider
AeriaLink 5 45% 15% 25% 40% 60% 40% 20 Landline messaging
Amazon 180 75% 40% 65% 60% 50% 20% 20% 10% 145
Simple Notifiction Service, MFA, resell of Twilio Voice (but likely
to roll its oen in time), plus voice services like Poly and Chime
Apeiron (bought 2019 Konatel) 2 40% 10% 25% 35% 100% 3 Couple of years old cpaas, based in CA
Apifonica (Dzinga) 10 35% 10% 20% 35% 15% 65% 20% 25 European CPaaS - focused on services
aql 20 35% 30% 35% 35% 60% 20% 10% 10% 80 Long established wholesale telecoms provider
babl.biz 10 35% 30% 35% 35% 20% 60% 20% 20 UK-based CPaaS
Bandwidth 165 30% 20% 25% 25% 20% 75% 5% 400 NAR-focused voice/messaging API (911 focus)
BrightLink 20 40% 30% 35% 35% 10% 20% 35% 35% 30 Cloud based PBX / CPaaS
Callfire 25 40% 30% 35% 35% 100% 90 Voice/SMS customer comms
Callr 5 35% 15% 35% 35% 15% 75% 10% 8 Paris-based CPaaS since 2010
Cequens 45 35% 15% 35% 35% 10% 30% 45% 5% 5% 5% 125 MEA focus
Cloudonix 1 100% 20% 50% 60% 100% Cloud based Asterisk platform
CM 25 20% 10% 15% 15% 40% 50% 10% 100 Dutch Business Messaging / CPaaS
CYDNE 15 35% 25% 30% 30% 65% 25% 10% 80 Notification services (voice and messaging)
Dreambox 4 25% 0% 15% 25% 50% 50% 20 CPaaS and cloud contact center (currently focused on chatbots)
Exotel 15 35% 15% 35% 35% 100% 120 India based CPaaS
Flowroute (West) 15 35% 25% 35% 30% 40% 60% 50 NAR-focused SIP Trunking provider
FoneDynamics 5 25% 10% 20% 25% 100% 20 Australian CPaaS bought by Uniti Wireless
hoiio 25 65% 65% 60% 55% 20% 60% 20% 45 Singapore based CPaaS - expanding in Asia
Infobip 400 10% 5% 10% 10% 25% 65% 10% 1800 Original A2P SMS provider, based in Crotia
Intelepeer 170 25% 20% 25% 25% 20% 30% 15% 10% 15% 10% 240
CPaaS products complementary to UC/CC solutions, channel
sales model, expanding internationally
11. CPaaS Market
Sizing
IDC Market size estimate is $2B in
2017, $11B in 2022
0
2000
4000
6000
8000
10000
12000
14000
16000
2018 2019 2020 2021 2022
Public CPaaS Revenues
SIP Trunking Core API Business Messaging
Authenitcation IoT CCaaS
UCaaS Total
12. CPaaS Market:
By Region
Company is
HQed
Asia is significantly
underrepresented in CPaaS.
Growth is anticipated to be capped
by acquisitions from US companies,
e.g. Wavecell and 8X8.
0
2000
4000
6000
8000
10000
12000
14000
16000
2018 2019 2020 2021 2022
CPaaS Revenue by Region (of Company)
Global Americas EMEA APAC
13. CPaaS Market:
By Where
revenue is
earned
0
2000
4000
6000
8000
10000
12000
14000
16000
2018 2019 2020 2021 2022
CPaaS Revenue by Region Earned
Global Americas EMEA APAC
Asia is catching the US slightly
faster than EMEA in CPaaS
revenues earned.
14. But how to close the gap?
0
2000
4000
6000
8000
10000
12000
14000
16000
2018 2019 2020 2021 2022
CPaaS Revenue by Region (of Company)
Global Americas EMEA APAC
0
2000
4000
6000
8000
10000
12000
14000
16000
2018 2019 2020 2021 2022
CPaaS Revenue by Region Earned
Global Americas EMEA APAC
1. Talent is everywhere – so that’s not an excuse
2. CPaaS is no longer that interesting to VCs – so conservative Asian VCs in not an excuse
3. Open Source will commoditize CPaaS (Wazo and Dratchio) – so technology barrier is not an
excuse, though adoption of open source is lower in Asia than in other regions
4. Perception in Asia that I do not see in Western markets that “telcos still own telecoms”
16. Bottom-up Build of Market Size
Yes, I know these growth figures are conservative compared to your business plan, but reality!
Business Messaging 2018 Revenue2019 Growth2020 Growth2021 Growth2022 Growth
Partial list, there's 100+ more, many geographically focused on regions / cities
3C Interactive (IMIMobile) 24 25% 25% 25% 35% 60% 40% 100 SMS shortcode business messaging
ActiveCampaign 100 25% 25% 25% 25% 100% 375
Email marketing, expanded into business messaging and
automation
AirMovil 5 45% 25% 35% 45% 100% 15 Mexico based, business messaging projects
aldeamo 12 35% 25% 25% 35% 60% 40% 50 Latim America based business messaging / aggregation
Avidmobile 8 15% 15% 5% 15% 20% 80% 10 Business messaging with reseller model
avochato 4 65% 25% 35% 65% 100% 18 Business messaging for CRM platforms
Callloop 4 35% 25% 25% 35% 100% 5 Business messaging and calling, not sure of current status
Clickatel 60 20% 10% 5% 20% 20% 60% 5% 15% 140 Business Messaging (less CPaaS focus)
Clicksend 5 50% 25% 25% 50% 100% 18 Oz based aggregator for business messaging
ComAPI 18 25% 15% 15% 25% 70% 30% 45
UK based business messaging aggregator - bought 2017 by
dotdigital (adding services beyong aggregation)
Digital Media Interactive (Parateum) 5 25% 15% 15% 25% 80% 20% 20 Aggregator for business messaging
enageSPARK 3 20% 10% 10% 20% 100% 12 Philippines based business communications workflows
EZTexting 25 35% 15% 20% 35% 100% 110 US based business messaging
gupshup 50 50% 25% 25% 50% 40% 60% 120 India based business messaging raised 40+M
HeyWire (SFDC) 55 30% 15% 15% 30% 30% 70% 100 Business Messaging within SFDC
Hustle 20 25% 15% 15% 25% 100% 80 US based business messaging focused on p2p comms
IMIMobile 170 30% 10% 15% 25% 20% 80% 2000 India based technology and business messaging provider
ImpactMobile 10 20% 10% 15% 20% 50% 50% 20 Business messaging, based in Canada, division of IMIMobile
Kirusa 5 10% 0% 10% 10% 80% 20%
Primarily a telco platform provider with a small enterprise
messaging business (note figures are for enterprise revenue
NOT telco)
Lime Cellular 25 35% 15% 20% 35% 100% 45 Business messaging reseller / provider
MacroKiosk 30 25% 15% 15% 25% 20% 60% 20% 60 KL based enterprise messaging / payments
Mediaburst / ClockworkSMS 20 45% 20% 20% 45% 100% 15 Manchester based SMS API / Aggregator
MessageMedia 8 20% 10% 10% 20% 30% 60% 10% 40 Australian Business Messaging
21. UC / Enterprise Phone System Market Sizing
• Analysis has closed the gap on top-down predictions, UC market is approx. $33B in 2021!
• Of small players approx 80% use open source telecom software, with Asterisk being the
dominate project. Average age of companies is 6.5 years old.
• For small players 50% of revenue is from cloud/hosted services – hybrid matters
• For large players 30% is from cloud/hosted because legacy revenues tend to be on-prem
0
5000
10000
15000
20000
25000
30000
35000
40000
2018 2019 2020 2021 2022
Enterprise Voice / UC
Total Large Small
22. Regional Distribution of UC / Phone System Revenues
• Regional distributions is similar to other top-down analysis – its an established
market
• However, Asia is under-performing with respect to innovative smaller VoIP providers
in the market
• Perception in Asia that I do not see in Western markets that “telcos own telecoms”
0
5000
10000
15000
20000
25000
30000
35000
40000
2018 2019 2020 2021 2022
Regional Distribution Total Enterprise VoIP
Global Americas EMEA APAC
0
2000
4000
6000
8000
10000
12000
2018 2019 2020 2021 2022
Regional Distribution of Small Providers
Global Americas EMEA APAC
23. What Should Asia Do?
• Encourage the Rise of Open Source Telecom Software across Asia
– Open Source Telecom Software Landscape
– Sessions from Asterisk, freePBX, Kamailio, OpenSIPS, and dratchio
• The Universal Telecom API in Asia
– An evolutionary outlook on the role of IT, by Sebastian Schumann, Technology & Innovation at Deutsche
Telekom
– Improving the Experience of Realizing CXTech Use Cases, by Marten Schoenherr, CEO/Founder at
Automat Berlin GmbH
– Panel discussion including:
• Mark White, Tech M&A, Investor, Founder, Board Member, Startup.
• Craig Richards, Vice President, Products and Engineering at Apigate
• Dinesh Saparamadu, Founder of Applova Inc., hSenid Group of Companies & PeoplesHR | Entrepreneur | HR &
Mobile Industry Thought Leader
• Lots of programmable communications innovator interviews from across Asia, and an
interview with David Curran from Dublin on the importance of hackathons
24. Any Questions?
• Go to the TADSummit weblog on this presentation for a public
discussion: http://blog.tadsummit.com/2020/05/4/cxtech-
landscape/
• Contact me directly alan@alanquayle.com
Editor's Notes
Revision - 4th August 2020
The CXTech Framework breaks out the main components:
Communication Enabling Software and Platforms / Open Source Projects - these are the building blocks of the whole of CXTech. See slide 3 for companies.
Public CPaaS is defined as requiring PSTN and optionally IP based: voice, messaging and often DIDs. Available through an on-demand or B2B public APIs. See slide 4 for companies.
Business messaging focused on SMS (MMS/RCS), Whatsapp and other IP messaging for marketing automation. See slide 5 for companies.
In-app communications is voice, video and messaging that is generally IP only, not breaking out to the PSTN. See slide 6 for companies.
There is a massive tool box of automation technologies, like bots, conversational interface technology, speech rec, analytics, workflow management, that lower costs and improve experiences in employee and customer communications. This is not studied in this rev of the analysis.
We break the Enterprise Communications Solutions into 2 broad categories, which reflects the two main buying groups in an enterprise: Employee Communications and Customer Communications. See Slide 7 for a partial list of Employee Communication companies. Customer Communications is for a later rev of the analysis.
And last but definitely not least are the Enterprise Channels that package, configure, and customize ICT solutions for businesses in the cities / countries of operations. This is not studied in this rev of the analysis.
Boxes in green are studied in this revision of the analysis.
Revision - 8th August 2019
These are the companies building the telecom application services, application frameworks, management GUIs, testing and control systems of CXTech. Its a small group of open source software experts revolutionizing the whole communications / telecoms industry.
There are also a group of companies building CPaaS / UCaaS / CCaaS enablers for other companies to build and offer services. For example, hSenid Mobile supplies the technology and processes for IdeaMart, one of the longest running and most successful telco CPaaS. Apigate, Kandy, Telenity, Telestax, MITTO, IMIMobile and 2600Hz also fall into this category. See associated Excel sheet for categorization and revenue breakdown – all my guestimates.
See associated Excel sheet for categorization and revenue breakdown – all my guestimates.
Also check out the business messaging slide for CPaaS you consider missing. It’s not a clear divide between the 2 categories of Public CPaaS and Business Messaging, many in the business messaging segment are customers of the CPaaS segment. And some of the CPaaS providers like thinQ, Bandwidth, Sinch are suppliers to other CPaaS based on region and communications type. The division between CPaaS and business messaging is based on business focus, that is where the majority of the revenue or business effort is spent.
See associated Excel sheet for categorization and revenue breakdown – all are my guestimates.
These are just a few of the providers, there are lots to add, some focus on addressable markets limited to just one cities. The reason is the focus on customer relationship to filter out all the technology and options, and simply work with their customers to improve customer and employee experiences.
See associated Excel sheet for names of companies – I’m working on revenue breakdowns and further categorization. We’re just scratching the surface of this space in this slide. I’ve not included all the legacy audio conference providers, rather the richer video, whiteboard, online collab tools.
LHS of slide is focused on telephony, RHS on messaging and collab. With the big companies in the middle that cover both.
Key Points:
There are LOADS of messaging platforms, looking at the customer logos shows enterprises are using multiple messaging platforms. Also messaging is embedded in lots of enterprise tools, like project management, I’ve not included those companies in the landscape. Messaging and collaboration are not a one supplier wins all for many enterprises.
While telephony for employee communications does appear to be generally a single supplier win, and the telephony win does not correlate to a messaging win. Hence, diversity in supply of employee communications will remain the norm.
Cloud based telephony is maturing, yet there are still lots of premise and hosted based offers being bought today. Many VAR focus on user experience simplicity, reselling the core platform of an established UC vendor, and they focus on augmenting with devices and UE that meet specific vertical needs.
Slack is not the only game in town for enterprise messaging, there are tens of other providers, some focused on verticals, or security, or simplicity, or business process features built-in.
Telephony has a simpler enterprise use case A calls B for a voice conversation (with recording, analytics and integrations being options), messaging and collaboration have many more use cases and hence diversity in supply.
For employee communications, anything that tries to be unifying across all communications is likely to result in an overly complex experience. Sometimes a calculator is good enough, sometime an excel sheet, and sometimes a specialized modelling tool is required. The modelling tool can do everything the others can, but most people can not use it. Messaging and collaboration use cases are too varied for a single unified solution – UCaaS is a misnomer.
Use as an example of how the sizes where determined