The document discusses quality management and improvement for satisfactory products and services. It defines key quality elements for both products and services, including performance, features, reliability, conformance, durability, serviceability, and aesthetics. It also discusses maintaining these quality elements through quality planning, inspection, and improvement. The quality cycle and methods like Quality Function Deployment (QFD) and 5 Whys analysis are presented as tools to define customer needs and analyze issues with quality elements.

1. QUALITY MANAGEMENT
An improvement for satisfactory
Aditya Kurniawan- FORMULATRIX Quality Assurance Engineer mail: Aditya@formulatrix.com

2. Kontrak Kuliah
• Presentasi Kelompok Homogen 30%
• Makalah Kelompok Heterogen 30%
• UAS 40%

3. RPKPS (Rencana Program dan Kegiatan Pembelajaran Semester)
Prt Materi Pembelajaran Kriteria Bentuk Bobot
1 PENDAHULUAN
- Definisi Quality Product Elements
(QPE)
- Komponen Quality Product Elements
(QPE)
- Definisi Quality Service Elements
(QSE)
- Komponen Quality Service Elements
(QSE)
2 SIX SIGMA
- Pengertian Six Sigma
- Fungsi Six Sigma
- Pengertian DPMO
- Fungsi DPMO
- Perhitungan nilai Six Sigma
- Konversi nilai Six Sigma
- Definisi Quality Improvement
3 FMEA (Failures Modes and Effect
Analysis)
- Definisi FMEA
- Komponen FMEA
- Intensive Quality Inspection
- 5 Whys analysis
4 BASIC TOOLS of QUALITY
- Definisi Basic Quality Tools
- Komponen Basic Quality Tools
-

4. QUALITY MANAGEMENT
An improvement for satisfactory
Aditya Kurniawan- FORMULATRIX Quality Assurance Engineer mail: Aditya@formulatrix.com

5. QUALITY PARAMETER
SERVICE / PRODUCT?
Aditya Kurniawan- Quality Assurance Engineer

6. Performance ?
Features ?
Reliability ?
Conformance ?
Durability ?
Serviceability ?
Aesthetics ?
Quality Products ELEMENTS
Multi grid focus
Auto scheduling imaging
Up to 182 plate scanning
Conformance
Repeatability to 1/10000
1yr covered to free maintenance
(none) Aditya Kurniawan- Quality Assurance Engineer

7. ?
?
?
?
?
?
?
Quality Service ELEMENTS
?
?
?
?
?
?
? Aditya Kurniawan- Quality Assurance Engineer

8. Performance
• An indicator on how good something fits to its
MAIN requirements
Aditya Kurniawan- Quality Assurance Engineer

9. Performance
What do you want from a switch?
The ability to connect electric
current when needed
Aditya Kurniawan- Quality Assurance Engineer

10. Features
• An additional value that found supportive to
the main purpose of the product
Aditya Kurniawan- Quality Assurance Engineer

11. Features LED switch : emits light when ON
Fuse : provide over current protection
Rigid body fire resistant
Aditya Kurniawan- Quality Assurance Engineer

12. Reliability
• A degree of value on how reliable is a product
based on the customer requirement
Aditya Kurniawan- Quality Assurance Engineer

13. Reliability
LED switch : emits light when ON (400 lumens)
Fuse : provide over current protection (>2A)
Rigid body fire resistant (up to 900C)
Aditya Kurniawan- Quality Assurance Engineer

14. Conformance
• A value showing fitness to the requirements of
the customer
Aditya Kurniawan- Quality Assurance Engineer

15. Durability
• A duration of working ability taken from a
product
Aditya Kurniawan- Quality Assurance Engineer

16. Serviceability
• Covering an ability to be maintained or
maintenance able
Aditya Kurniawan- Quality Assurance Engineer

17. Aesthetics
• Perception on a value of art an good-looking
Aditya Kurniawan- Quality Assurance Engineer

18. HOW to maintain those elements?
Define the target (quality planning)
Call for QUALITY Inspection (quality control)
Redesign (quality improvement)
Aditya Kurniawan- Quality Assurance Engineer

19. Quality Cycle

20. Quality Planning strategy
Define the CUSTOMER NEEDS by analyzing using QPE
Inspect all items on EACH CATEGORY
Plan the controlling management based on level of importance!
Make A LIST!
Aditya Kurniawan- Quality Assurance Engineer

21. Pick & Analyze
PICK a product below or make your OWN then make the analysis
FINAL
PROJECT
Aditya Kurniawan- Quality Assurance Engineer

22. Performance
Features
Reliability
Conformance
Durability
Serviceability
Aesthetics
Quality Products ELEMENTS
TUGAS
AKHIR
Aditya Kurniawan- Quality Assurance Engineer

23. Quality Parameter using 5Why’s
on quality elements (performance)
The switch CANNOT connect electric current when needed
Why? (1)
The pin inside is not touching
Why? (2)
The screw is too tight
Why? (3)
-
Why? (4)
-
Why? (5)
-
Aditya Kurniawan- Quality Assurance Engineer

24. Quality Parameter using 5Why’s
on quality elements (Features)
The switch burnt on less than 60C
Why? (1)
The material cause it
Why? (2)
The mix of polyester cause it
Why? (3)
-
Why? (4)
-
Why? (5)
-
Aditya Kurniawan- Quality Assurance Engineer