Models and frameworks for TQM is an essential supporting structure of a building, vehicle, or object or a basic structure underlying a system, concept, or text.

1. MODULE 2
Models and Frameworks for TQM
Models and frameworks for TQM is an essential supporting structure of
a building, vehicle, or object or a basic structure underlying a system,
concept, or text.
2.1. Historical Development of TQM

2. 2.2. Early TQM Framework
PROCESS INVOLVES
Interaction between the systems, teams and tools
Association of culture, communication and commitment

3. 2.3 Four Ps and three Cs of TQM
Processes are the key to delivering quality of products and services to
customers. Processes are a key linkage between the enablers of planning
(leadership driving policy and strategy, partnerships and resources), through
people into the performance (measured by people, society, customers, and
key outcomes). Any business venture should go through the “3Cs and 4Ps”
exercise.
The 3 Cs are –
• Company
• Customer
• Competition
The 4 Ps are –
• Product
• Price
• Promotion
• Place (distribution)
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