Oral Communication in Context module four

1. Oral
Communication
in Context
Week 4, Session 1

5. 1. What have you observed in the image?
2. Who is the speaker? Who is the receiver?
3. Do you think they have understood each
other? Explain your answer.

6. 4. What factors are present in the image that
hinders the smooth flow of
communication between the sender and the
receiver?
5. Do you think you can be a source of a problem in
communication too? Explain
your answer.

7. What is Communication Breakdown?
Communication breakdown, as defined
by Emily Rodgers in her online article, “is a
failure to exchange information, resulting in
a lack of communication.”

8. Examples:
• A staff member making a mistake due to
miscommunication or not enough information
given in training.
• Two members of staff doing the same task and
not realizing.

9. Examples:
3. A colleague not treating a client correctly.
4. Certain vital tasks not being completed
either on time or to the highest
standard because no one in the team is giving
updates to each other.

10. Examples:
5. An overworked manager sending an email missing vital
information to their
team because they’ve got a client on their case about
completing work.
6. A junior spreading Chinese whispers about the current
state of a project’s
completion because they misheard what their
manager was saying.

11. SW# 4

12. SW# 4

13. Thank you
very much!

14. Oral
Communication
in Context
Week 4, Session 2

15. EFFECTS OF
COMMUNICATION
BREAK DOWN

16. • Loss of morale
When you experience communication breakdown,
there is a tendency that your sense of purpose, and
enthusiasm towards the task, may also be affected.
2. Demotivation
Communication breakdown results to weakening
or even loss of one’s motivation to do what you are
supposed to do.

17. 3. Embarrassment
A person who has experienced communication
breakdown with his team or is the cause of the
communication barrier will eventually feel guilty and
incompetent over that failure and will feel haunted
by that embarrassment.

18. 4. Anger
Communication breakdown is so annoying that
anyone involved can getinto serious trouble.
5. Tension among the team
Everybody in the team gets affected when
communication breakdown strikes. Chances are
people will be pointing fingers to one another.

19. 6. Stress caused to individuals
Communication breakdown does not only
affect the one who caused it
but equally, it affects the person who received the
message but failed to
understand.

20. 7. Loss of clients, business and sales (or
friends/relationships)
Communication breakdown is really harmful. It
will not only break relationships, it can even do
worse. It means losing people who trust you and
whom you trust. Now, you don’t want that to
happen, do you?

21. 8. Disorganization
Nothing goes right when a communication
breakdown occurs. Things,
situations, relationships just fall apart and for
all you know, you are facing broken pieces.
Don’t wait for that to happen. Do something
before things got shattered because of careless
communication.

22. 9. Gossip
When communication goes out of control,
rumors begin to spread like a virus. Wrong
information breaks out and spread faster than the
truth that’s why treat communication with proper
care. Communicate properly and honestly.

23. Oral
Communication
in Context
Week 4, Session 3

24. 5 Ways to Resolve
Communication
Breakdown

28. Watch the video about Communication
Breakdown.
https://www.youtube.com/watch?v=I6I
AhXM-vps

29. SW# 5
Identify the ways to resolve
communication breakdown.

30. Thank you
very much!

31. Oral
Communication
in Context
Week 4, Session 3 & 4

32. Activity
Look for the 10 communication-
related vocabularies hidden in
this word puzzle.

34. 7C’s of Effective
Communication
(Brooms, et.al 2012)

38. SW# 6
Directions: Seize the 7Cs. Write
the correct “C” word in the
space provided.

40. Assignment:
Study for a long quiz next
meeting.

41. Thank you
very much!