The BusinessRatesTeamLeader is responsible for delivering an efficient, effective and quality Business Rates service that promotes a performance-oriented culture. They look for ways to constantly improve the team's service through implementing best practices, changing procedures, and demonstrating a willingness to learn. The leader also maintains an advanced knowledge of business rates legislation and procedures, assessing changes for impact and updating procedures as needed. In 2014/15, the team achieved the top collection rate within greater Manchester authorities while working with Cassell Moore and the Association of Town and City Management.