The document discusses how information technology (IT) can transform healthcare in India. It notes that the current state of IT in Indian healthcare is low, with little investment and utilization of IT to deliver quality, affordable, and accessible care. However, IT has great potential to improve healthcare as an enabler if adopted properly. Some key areas where IT could be used include increasing health awareness, overcoming infrastructure gaps through telemedicine, building health worker skills through e-learning, and managing non-communicable diseases with remote monitoring solutions. The presentation emphasizes that IT, if implemented collaboratively across various healthcare stakeholders, can help transform sick care to wellness care for the population.

1. Transforming
Healthcare
with IT
Puneet Kanodia
Chief Operating Officer
Ricoh India Ltd.

2. Current state…….
Indian Healthcare is largely a “Sick-care” industry
characterized by high disease burden, serviced by an
inadequate and highly fragmented provider infrastructure,
catering to a population that has to spend from out of its
pocket for most of its healthcare needs

3. Key agenda
► What is the current state of IT in healthcare?
► Is e-Health an important enabler?
► Are we ready to adopt e-health?
► What are some of the areas where e-health can easily adopted?
► About Ricoh

4. Key agenda
► What is the current state of IT in healthcare?
► Is e-Health an important enabler?
► Are we ready to adopt e-health?
► What are some of the areas where e-health can easily adopted?
► About Ricoh

5. Current state of IT penetration in
Healthcare 1 of 3
Our investment in IT is very low and utilization of IT for delivering “Quality”
care; “Affordable” care, making care “Accessible” and improving performance
is even lower
Where are we investing?
  

6. Current state of IT penetration in
Healthcare 2 of 3
What kind of infrastructure are we building?



World Class Infrastructure
OPD Queue management
Medical Record Department

7. Current state of IT penetration in
Healthcare 3 of 3
What kind of kind of services are we providing using IT?
Track PIZZA online No GPRS system for ER service
 
World Class Infrastructure
Are we quality councious when it comes to IT?

Controlling infection Using re-filled toner 

8. Key agenda
► What is the current state of IT in healthcare?
► Is e-Health an important enabler?
► Are we ready to adopt e-health?
► What are some of the areas where e-health can easily adopted?
► About Ricoh

9. ICT can transform the overall health of our
country
The use of Mobile and Wireless technologies to support the achievement of
health objectives has the potential to transform the face of health service
delivery across the Globe.
- World Health Organization (WHO)

10. Key agenda
► What is the current state of IT in healthcare?
► Is e-Health an important enabler?
► Are we ready to adopt e-health?
► What are some of the areas where e-health can easily adopted?
► About Ricoh

11. Technology can be easily adopted for
delivering healthcare in India
► India has more than 900 Million mobile users
► 243 Million internet users, growing @ 28% CAGR*
► Increasing awareness and demand for services
Patients
► Healthcare providers are increasing recognizing IT as an
important tool for meeting their business objective
► Government (Central and State) is investing in Healthcare IT
► CIOs are increasing becoming part of strategy development
► Willingness to try new technology has increased tremendously
Providers
► Large corporates are venturing into Healthcare IT
► New age entrepreneurs, innovators, and start-ups are using
cutting edge technology to take healthcare to masses
Technolog
y partners
*Internet And Mobile Association of India

12. Key agenda
► What is the current state of IT in healthcare?
► Is e-Health an important enabler?
► Are we ready to adopt e-health?
► What are some of the areas where e-health can create an impact?
► How can technology and healthcare - providers work together?
► About Ricoh

13. Some Areas where e-health can Play
Vital Role
1.Increasing Health Awareness and Influencing Health Seeking
Behavior
2.Overcoming the Healthcare Infrastructure Inequality
3.Health Worker Skill building to Improve Quality of Care
4.Non–Communicable Disease Management

14. Creating Health Awareness and
Influencing Behaviour
► Lack of awareness, and unhealthy practices
1
Current
challenges
Current
challenges
► Services to be built around awareness creation and bringing
about behavioral changes across the geographies and
economic strata
SSoolulutitoionn
► Health Information Education Portals and Apps: Using
applications such as mobile apps, social media, games to
for awareness, education and information dissemination
► Connecting GPs, Pharmacists, Diagnostics and patients
to reduce dropouts
► Health Call Centers: Health call centers would advice and
guidance on health related issues
Some
Products &
services
Some
Products &
services
► Portals: Healthcare Magic, Nutrition Vista
► HMRI – Counseling in AP – 15 mn calls p.a.
► “Mera Doctor”, Mediphone by Airtel and Religare
► Union Ministry of Health & Family Welfare – sending Mobile
alerts to expectant mothers for check-up, medicines others
Some
providers
Some
providers

15. Overcoming the Healthcare Infrastructure
Gap
► 26% of hospitals are located in 7 metros, that have only 7%
of India’s population. Today also people in remote areas
have to travel more than 26 kms average to visit a hospital.
2
Current
challenges
Current
challenges
► Given the inequity in distribution of healthcare infrastructure,
“Tele-Medicine” and “Tele Radiology/ Remote Diagnosis”
can play a pivotal role
SSoolulutitoionn
► Providing medical advice remotely using video and audio
applications
► ISRO Telemedicine: Connects 362 PHCs with 60 hospitals across India
► mHealth Ventures, E health point, Mediangel, Pinkwhale
► E-ICU CritiNext, Provides tele-calling cards for consultation by a qualified medico
► Mediphone service, an initivate of Religare Technologies and Airtel for counseling and
consultation on Phone
► Providing diagnostic services to patients at remote locations
► MphRx-Max, Arc Tele, eUNO R10 Mediline – Blackberry apps that send images to
doctors
► Narayan Hrudalaya – Remote ECGs
Some
Products &
services
Some
Products &
services

16. Building the Skill Set to Improve the
Quality of the Services Delivered
Acute shortage of skilled work force
“Only 1 in 65 qualified nurses in Amritsar interviewed were fit to
be recruited” Nursing director of a leading chain.
3
Current
Challenges
Current
Challenges
E-Learning solutions:
Sharing content digitally – Videos, Tutorials, Presentations, Whitepapers – to
transfer knowhow among staff and affiliated organizations
SSoolulutitoionn
 E-Learning courses for specific diseases (e.g. diabetes --
WebCME), Virtual Learning Environment, Videos with case history
 E-Learning modules on specific topics for nurses (e.g. Indian
nursing counsel led programs)
 Leading Healthcare chain has created online modules for
training its workforce on operational excellence
 Apps that enables doctor to see their patient database, drugs
Database
 ASHA workers to be provided training through web
Products &
services
Products &
services

17. Non Communicable Disease Management
► Currently 12% of the population is suffering from chronic
Cardiac, Diabetes and Respiratory disorders. This challenge
is further highlighted by low and late detection of disease
along with low treatment compliance
4
Current
challenges
Current
challenges
► Disease management solutions/ Remote monitoring
Includes features like disease monitoring including remote monitoring,
counseling, feedback and disease analytics (complete care for a chronic
patient)
SSoolulutitoionn
► Cheenykum: Comprehensive solution - monitoring, advice,
drug delivery for diabetes management
► Sugar clinic by Apollo, providing 24 x 7 support to the
patients, reminder for tests and medicine, remote monitoring
► Other apps: for tracking calorie intake, measuring workout
intensity (Nike and I-Phone application), Stepatthon
Products &
services
Products &
services

18. Key agenda
► What is the current state of IT in healthcare?
► Is IT an important enabler?
► Are we ready to adopt IT?
► What are some of the areas where IT can enable delivery of care?
► About Ricoh

19. When ‘I” becomes “We”, even
“Illness” becomes “Wellness”
Thank You