The presentation explains the basic utility services provided to the public by the government and government agencies in India. It also highlights the pros and cons of each utility service and their impact on economy of a country

1. UNIT 2

2. Public Utility
 Businesses that provide the public with necessities,
such as water, electricity, natural gas, and telephone
and telegraph communication.
 A public utility is a business that furnishes an everyday
necessity to the public at large. Public utilities provide
water, electricity, natural gas, telephone service, and
other essentials. Utilities may be publicly or privately
owned, but most are operated as private businesses.

3. Public Utility Service
 It is an act rendered by public utility (organisation) to
the general public.

4. Characteristics
 Supply of essential goods and services
 Organized as monopolies
 Strict regulation by government
 Large capital investment
 Inelastic demand
 Service Motive
 Economies of scale

5. Advantages
 Generates revenue
 Control of utility services
 Absence of competition
 Absence of discrimination
 Service motive

6. Disadvantages
 Large capital requirements
 Lack of efficiency
 Lack of credit facility
 Absence of choice
 Presence of political interference

7. Types of Public Utility Services
 Water supply
 Electricity supply
 Natural gas
 Telephone
 Public distribution system
 Transportation

8. Water Supply
 Water supply is the provision of water by public
utilities commercial organisations, community
endeavors or by individuals, usually via a system of
pumps and pipes.

9. Water supply services
 1.Collecting water from resources
 2.Treating the water
 3.Storaging the water
 4.Distributing water

10. Water Supply Infrastructure

11. BWSSB
 Bangalore Water Supply Sewerage Board
 Established in 1964
 Supply 900 million liters per day
 Collect 80% of water from Kaveri river and the
remaining from Arkavathi river.
Functions:
1) Estimating water requirements
2) Collection of water
3) Supply of water
4) Collection of payments
5) Maintenance and repairs

12. Electricity Supply
 It is the process of bringing energy from the point of
creation, such as a power plant, all the way to the point
of consumption at a home or business.

13. Services of Electricity Supply
 Generation of Electricity
 Transmission of electricity
 Distribution to households
 Developing infrastructure
 Collection of payments
 Maintenance and repairs

14. Electricity supply in Karnataka
 Karnataka Electricity Board (KEB) was responsible for
regulation of electricity supply in Karnataka till 1999.
 Karnataka Power Transmission Corporation Ltd.
(KPTCL) is established in 1999 in the place of KEB.
 KPTCL has four distributing firms, which supply
electricity in Karnataka.
 Bangalore Electricity Supply Company Limited –
BESCOM
 Hubli Electricity Supply Company Limited – HESCOM;
 Mangalore Electricity Supply Company Limited –
MESCOM;
 Gulbarga Electricity Supply Company Limited –
GESCOM

15. BESCOM
 Established in the year 2002.
 The company has 4 operating Zones – Bangalore
Metropolitan Area Zone(North), Bangalore
Metropolitan Area Zone(South), Bangalore Rural Area
Zone and Chitradurga Zone, 9 Circles, 32 Divisions,
136 Sub-divisions and 510 Section Offices.
Services
1) Estimating the electricity requirements
2) Collection of electricity
3) Supply
4) Maintenance
5) Collection of payment

16. Natural gas
 Natural gas is a naturally occurring hydrocarbon gas
mixture consisting primarily of methane
 Natural gas is a fossil fuel used as a source of energy for
heating, cooking, and electricity generation.
 Natural gas is found in deep underground rock
formations or associated with other hydrocarbon
reservoirs in coal beds

17. Services
 Estimating the requirements
 Extraction of natural gas
 Storage of natural gas
 Distribution
 Collection of payments
 Customer education
 Maintenance and repairs

18. Natural Gas Agencies in India
Government owned agencies are
1) Indian Oil Corporation Ltd.
2) Hindustan Petroleum
3) Oil India Ltd.
4) Bharat Petroleum
5) Gas Authority of India Ltd.
6) Oil and Natural Gas Corporation
Private Owned agencies are
1) Reliance Industries
2) Adani Group
3) Petronet
4) Gujarat Gas

19. Telephone
 It is a service provided to general public to network
and communicate with others.
History in India:
 First service in 1851 in Calcutta
 Department of Telecommunication (DoT) established
in 1975
 Mahanagar Telephone Nigam Limited (MTNL)
started in 1989.
 Bharat Sanchar Nigam Limited (BSNL) started in the
year 2000.
 First mobile communication services started in 1995

20. Major Players in Telecom
Government Companies
 BSNL
 MTNL
Private Companies
 AIRTEL
 RELIANCE COMMUNICATION
 RELIANCE JIO
 VODAFONE
 IDEA

21. Services
 Developing infrastructure
 Issue of new connections
 Communication services (Voice, Data, Messaging)
 Collection of payments
 Handling complaints
 Customer care

22. Public Distribution System
It is a system created to distribute the staple food grains
through fair price shops.
Objectives:
1. To supply food grains at a subsidised price
2. To ensure regular supply of food grains
3. To provide food grains for economically poor and
marginalised people

23. History
 Started in the year 1944 during second world war.
 Made in to a system after independence.
 Supply of staple food grains like rice, wheat, sugar, oil
and kerosene.
 Supply through Fair Price Shops (FPS) also called
Ration Shops.
 Currently there are 4,78,000 ratio shops
 Family below the poverty line is eligible for 35 kg of
rice or wheat every month, above the poverty line is
entitled to 15 kg.

24. Services
 Procurement of food grains
 Storage of food grains
 Transportation of food grains to FPS
 Coverage and entitlement under TPDS
 Identification of house holds
 Maternity benefit
 Woman empowerment

25. Fair Price Shops (FPS)
 A shop which is licensed to distribute essential
commodities to the ration card holders by an order
under the Targeted Public Distribution System
 Currently 4,78,000 FPS are functioning across the
country.

26. Transportation
 It is the process of moving people and goods from one
place to another.
Modes of Transportation
 Roadways
 Railways
 Airways
 Waterways

27. Services
 Building infrastructure
 Moving people and goods
 Ticketing
 Providing information
 Hospitality

28. Role of Public Utility Services
 Employment generation
 Improve standards of living
 Contribute to GDP
 Optimum utilisation of resources
 Attract the investments