The document contains 4 letters of recommendation for Jay Burland who is being considered for a representative position. The letters describe Jay as highly qualified, dedicated, efficient, organized, and effective in his previous roles as a community manager. He is praised for his communication skills, work ethic, ability to solve problems, and dedication to providing excellent customer service. The letters recommend Jay for the position based on his strong track record of success in managing homeowner associations.

1. December 15,2011
To whom it may concern--
I have just learned that Mr. Jay Burland is being considered as a Representative for your firm.
May I submit that you will find it difficult to secure a more well-qualified candidate.
Jay is articulate, loyal, totally honest and immensely hard-working who dedicates himself thoroughly to
the task at hand and follows up devotedly on getting the job done. With clearly-defined direction and
mutual understanding of company goals and policies, he unfailingly gets the job done promptly and
efficiently. He presents himself well and provides a "face" with clients and the public that serves your
company image well.
These observations are based on two specific incidents of possible interest:
1) As a Director of the Shores Villas, I saw Jay take over as Manager and save a Management firm
contract and go on to become the most efficient of several Managers that I have observed.
2 On a second occasion and at another property, I saw Jay win the approval of a Management contract
based on his personal appeal.
ln both cases, his personal charisma and sales personality were unusually effective.
For personal reference, my background is as an Editor/Broadcaster, Ownerllnvestor, Political Advisor and
retired Broadcast Owner with 50+ years of Personnel Management. I have yet to find a perfect employee,
but Jay comes strikingly close to that mark.
I commend him to you.
Sincerelv.
i-
v')qV/u
Jerry Fitch
Broadcast Consultants
7818E. Via Camello, #55
Scottsdale, M,85258
(480) 991-4845
imfitchl3@aol.com

2. Apr:il2L,2AI1
Dear Sir or Madam:
As the Treasurer of Riata Hills Homeowners Association for the past 7 years, I am confident our
association would not be as strong financially without Jay Burland as our community manager. Jay is
always looking for ways to save our association money. He is very efficient and orga,nized and. as a
resuit, makes my job easy.
.
---t'
He has a, gift working with homeowners thqt may not always be pleasant. His professionalism and
positive attitude does not go unnoticed. I consider him a natural at what he does and I am very grateful
to have the pleasure of working With him and I know the rest of the Board feels the same way aI r Oo.
His intelligence and communication skills are great and this is what sets him apart from the rest. Our
community is only as good as our manager and for that, I am very grateful to have such a dedicated,
experienced manager as Jay.
Professionally,
Tr.oy Holbrook, A.P.R
Pension Consultant
Fdclbrook Financiai frr Ass*ciat':s, L.L.i.
3034 W. Ferruccio Place s Fhoenlx, hE-'&5i:8rt
Fax {123.594-9693 & Celt 623590-1CS3 s T':}iFree &}fr/g}-/+r1,92
PENSION AND ACTUARIAL
CONSULTANTS
a;t,y i#li-i r: l
.b
:, I ; r :1i,: i i :ii ;: ;:,ti r:i.i . {::i,},:}: iTelephone 623 869-%8A

3. August 27,2O1O
TO WHOM IT MAY CONCERN:
Please consider this letter of recommendation on behalf of Jay Burland,
representing Burland Rossetti Community Association Management.
As a homeowner of trnrenty years at Pointe South Mountain HOA, I have served
on the Board of Directors, produced the newsletter, and served for many years
as Recording Secretary. ln these active roles, I have always had close
interaction with the community managers and assorted management companies.
I can state, unequivocally, that prior community managers and managers to
follow Jay Burland have never equaled Jay's qualifications, effectiveness and
dedication. His enthusiasm, physical energy, work ethic, and willingness to go
the extra mile as well as devote personal on site time has not been noted in our
HOA with any other community manager serving in this capacity.
I would strongly recommend Jay Burland and his management team for
outstanding service to any homeowner association.
Please feel free to contact me should you have any questions in connection with
this letter of recommendation for Jay Burland.
Sincerely,
Barbara A. Hanser
4625 East Euclid Avenue
Phoenix, M- 85044
(602) 431 -0BBB or babbsee@gmail.com

4. DPR RE,ALTY, LLC
D tr' D I CAT E p oPR O F E SJ/OAI AL" RE LIA B LE
J:uly 20,2070
Budand Rossetti Community Association Management
Attn: Jay Burland, Community Manager
(sent via e-mail) ibudand@budandrossetti.com
DearMr. Budand:
It is a rare occasion in my profession or even personal life that I eacounter someone
passionate about being the best! Flowever, in working with you over the past Zyears as my
community's association managff I am consistently imFrerr.i by your devotion and passion
9t }t work that you do. It is clear to me tnrt y"" t"L
"
gtui i.gt"r
"r f*rJpdde in
the level of professionalism and service you provide t" y"L ctents and. accounts and it is
my opinion that you ate indeed the BEST property manager.
The level of service you ptovide is vrithout a doubt
^t
grc,,t sacrifice to your own
personal time' Fot examplg you have accommodated our *sol.irtion's request for.o.niog
and weekend meetings in- otder to gain grelter community participation. Furtheq your
prepatation fot each board meeting fat exceeds the levels oi &..n"r"e and your ability to
sSooth over uPset home oilrners with logic and compassion is, for lack of a Letter word, a
g1ft.
It is a pleasute d"iog business with you! If you should evet need a professional
recommendation please do not hesitate to give out my name aad contact infoimation. Itwould be my pleasure to help firrther yo* .u"""" or assist you in :uly rnanner.
Sincerely,
fuQSusan Nicolson
Realtor
E"gl. cove community Association - board member
7127 W. BELL RD., STE, 1OO. GLENDALE, ARIZONA.85308
PHONE: (623) 97e-3a02 . FAX: (623) 2t B_1375

5. July 9, 2010
To Whorn lt May Concern,
I am the current President fcr Eagle Cove Comrnunity Association and have been on the Board for many
years. I can safely say Jay Burland, without question, has far exceeded my expectations as well as the
Board of Directors. He is very proactive, always bringing things that need attention to the Board for
discussion. We never have to tell Jay to do something or have to be concerned that he is not going to do
what he says he is going to do. I have never met a more organized. detaited person in my life. Jay in my
opinion has found his calling, and that is being a community manager.
Jay makes my iob as the Board President very easy and speaking on behalf of the Board, makes
everyone's job on the Board easier. His approach tc solving problems and dealing wilh difficult
situatians is second to none.
When it comes to HOA management, Jay is truly an expert in his field. Eagle Cove is very fortunate to
have such a dedicated and passionate individual looking out for us.
I am gratefuf as the Eoard President to not only work with somecne with Jay's capabilities, but to know
someone like Jay who's positive outlook on life and down to earth personality is a fresh of breath air.
Please call me at (623) 825-3882 if you would like to further discuss Jay's abilities as a cornmunity
manager.
I am not one to write letters of recommendation or have anyone use me as a reference, but for Jay, I am
eager to write such a letter or speak with anyone regarding his character and abilities.