The document discusses the evolving role of ICT beyond being a mere commodity, emphasizing its integration into all modern products and services, including the Internet of Things. It highlights the need for multidisciplinary education to foster T-shaped professionals who can innovate across various domains. Various educational examples are provided, focusing on ICT's impact on business and the importance of practical, innovative learning experiences.

1. Promoting
e-competence
Alfonso Fuggetta
CEFRIEL – ICT Institute Politecnico di Milano
INSEAD (Fontainebleau), 14th January 2010
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3. What vision are we pushing?
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4. The origin of many troubles
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5. What does it say?
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6. The underlying assumption ... IT/ICT is a Commodity
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7. Obviously, (most of) IT/ICT
is not a commodity
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8. ICT is more than classical Information Systems
and web applications
ICT is more than mobile communication
ICT is more than consumer electronics
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9. Localization
Everything is digital New interaction paradigms
A world of sensors ICT Power and memory
Software, software, software Miniaturization
Ubiquitous connectivity
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10. ICT is the core of all modern products and services
The “internet of things” has become a reality
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11. ... even more important!
Smart Products enable Smart Services
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12. ICT permeates the entire value chain
Logistics Operations Products Services
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13. Example:
intelligent tractors
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14. Example: tribal marketing
LIKED
DISLIKED
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15. Example: appliances
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16. The old vision
Business
Technology
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17. The “real” vision
This dramatically changes
the role of the CIO
Technology
Maybe, we’d better call
him/her
Chief Innovation Officer
Business
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18. This has a significant impact on education
T-shaped people (Larry Hirst, IBM):
We need strong “core” competences
Core competence
But it is necessary also to deal with many
Core competence
Core competence
other different disciplines
Core competence
Core competence
Education to support 360° innovation
From standardize programs to custom-
designed, “pervasive” education experiences
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19. Example: ICT Executive MBA
Carried out by MIP (Politecnico Business School) in
cooperation with CEFRIEL
Focus on ICT and its role in innovating companies
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20. Example: ICT and design innovation workshops
Short sessions on ICT and design skills
In parallel, project work based on companies’ case studies
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21. Example: Information and Security Management
Executive course for Security Managers
Combination of
Technology
Organization
Legal aspects
Project work carried out in the company
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22. In general ...
It is necessary to introduce a discontinuity in the way we
conceive and offer our education programs
Multidisciplinarity, really
Many different domains including design, embedded systems,
ergonomics, ethnography (!), ...
Education as part of innovation: we need more than just in-
class lectures
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23. Thanks for the
attention
Alfonso.Fuggetta@polimi.it
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