Building a Global Center of Excellence | Antonio Espinoza – Director of Digit...Conductor
Developing a winning SEO program and daily management process is tough. Developing this for a $20B corporation, with over 300 legal entities, while operating in all parts of the globe is a true challenge. Over the past few years Danaher has partnered with Conductor to build a winning Digital Marketing Center of Excellence for our top Operating Companies. View this presentation by Antonio Espinoza, the Director of Digital Marketing at Danaher, to learn the steps they took and the knowledge they gained in the process.
Operational Excellence: The New Lever for Profitability and Competitive Advan...FindWhitePapers
In this paper, we provide an overview on the importance of achieving operational excellence in the current economy and how to link strategy to operations as described by Drs. Kaplan & Norton in their new book The Execution Premium.
FCB Partners Webinar: The Story of a Process Centered OrganizationFCBPartners
Join Butch Peterman, CEO at Abrasive Technology, and his colleague Tanya Patrella as they describe their 20-year journey to a Process-Centered Organization. They'll take us back to 1995, when they first met Michael Hammer and adopted his ideas about business process design.
Abrasive Technology is a midwestern success story, a U.S.-based global manufacturer of super-abrasive grinding wheels and tools that has continued to thrive while others lost ground to offshore competitors. Peterman and Patrella attribute the company's sucess to process management along with heart culture, a business philosophy that brings together the interests of associates, suppliers, customers, and community.
The presentation illustrates the pain points of project organizations that persist for more than a decade and motivate them to adopt Kanban. It briefly explains the Kanban method and provides examples from non-IT companies which use it for managing their projects and portfolio.
The presentation introduces the Complete Guide for Project, Program and Portfolio Management with Kanban. Using a real-world company case study it also explains the steps to take and key factors for successful leveling-up of the agility of a project organization.
Building a Global Center of Excellence | Antonio Espinoza – Director of Digit...Conductor
Developing a winning SEO program and daily management process is tough. Developing this for a $20B corporation, with over 300 legal entities, while operating in all parts of the globe is a true challenge. Over the past few years Danaher has partnered with Conductor to build a winning Digital Marketing Center of Excellence for our top Operating Companies. View this presentation by Antonio Espinoza, the Director of Digital Marketing at Danaher, to learn the steps they took and the knowledge they gained in the process.
Operational Excellence: The New Lever for Profitability and Competitive Advan...FindWhitePapers
In this paper, we provide an overview on the importance of achieving operational excellence in the current economy and how to link strategy to operations as described by Drs. Kaplan & Norton in their new book The Execution Premium.
FCB Partners Webinar: The Story of a Process Centered OrganizationFCBPartners
Join Butch Peterman, CEO at Abrasive Technology, and his colleague Tanya Patrella as they describe their 20-year journey to a Process-Centered Organization. They'll take us back to 1995, when they first met Michael Hammer and adopted his ideas about business process design.
Abrasive Technology is a midwestern success story, a U.S.-based global manufacturer of super-abrasive grinding wheels and tools that has continued to thrive while others lost ground to offshore competitors. Peterman and Patrella attribute the company's sucess to process management along with heart culture, a business philosophy that brings together the interests of associates, suppliers, customers, and community.
The presentation illustrates the pain points of project organizations that persist for more than a decade and motivate them to adopt Kanban. It briefly explains the Kanban method and provides examples from non-IT companies which use it for managing their projects and portfolio.
The presentation introduces the Complete Guide for Project, Program and Portfolio Management with Kanban. Using a real-world company case study it also explains the steps to take and key factors for successful leveling-up of the agility of a project organization.
Gilt Senior Director, Program Management Office Heather Fleming and Director of Program Management Justin Riservato discuss Agile, Gilt's PMO challenges and more in this informative presentation.
Operations Excellence in Apparel Logistics: This presentation looks at what operational excellence is and the benefits of being excellent in all aspects of apparel logistics operations.
A great work environment will almost always include motivated and committed teams that are all working towards the same goals. So as your organisation and product grows how can you ensure continued success for your teams? A strong, tangible product roadmap.
In this session, Marrisse will talk through her experience on when product roadmaps work but also when they don't. She will touch on:
- how to ensure the alignment of product roadmap with the company values and north star from the start;
- the importance of defining your north star as the business grows and changes;
- including your product teams in the adapting your roadmaps; and
- what metrics she has used in the past to measure success of a product roadmap
9 core checklists are used to manage a product installation for PRESTO KPI. This pack contains the key steps to manage with the client, the external consultanting team and TOPP TI
This is a basic overview on some of the aspects of Lean PMO during the every day agile practice world
The author writes regularly at www.madhavanwrites.blogspot.com
PRESTO is a business performance enhancement solution offering a fresh perspective on operational discipline to many aspects of business management that are often missed using traditional approaches. This executive deck give's a top-down view of PRESTO complete with a case study and client testimonials from a client in the UAE.
Collaborate with us!
With a subscription to our software-as-a-service, we will quickly partner with you to put structure into your digital management strategy (the same way we do with ours) and give you the performance governance visibility you need to stop swimming in administration and start building your digital future
OUR PRODUCT - Super easy and fun to use
OUR TEAM - Experts from all areas of business management specialising in leadership, lean, operational excellence (to name a few)
THE PRICE - Very affordable !! (see details attached)
More Than Passing Trends: New Critical Success Factors in IT Systems TrainingHuman Capital Media
They’re more than passing trends. Wisely incorporating contemporary learning factors — such as mobile, social, and multi-generational learning — into training strategies is generating measurably improved performance outcomes.
What many of us consider buzzwords are in fact powerful training approaches that, when used properly, can deliver not only higher returns on performance but also significantly higher rates of employee satisfaction and return on investment.
This 30-minute webcast with client case studies will examine these new critical success factors as they relate to IT systems training. Kelly Lake, a 25-year industry veteran and Aptara’s senior vice president of global strategic solutions, will address specifically how they apply, how to effectively address them during your planning phase and how to practically implement them during deployment. As with any strategy, there’s no one size fits all. The key to successfully employing new approaches is understanding when and where they make sense — for your learners, your locations and your culture.
Join us Tuesday, June 9, for a deeper understanding of the factors redefining end-user systems training and how to successfully apply them in your own organization.
In this session attendees will:
Learn how planning and alignment are the keys to performance improvement.
Understand how a multi-delivery approach will ensure success.
Understand the impact of generational learning.
By popular demand we present the 'ready for Change' Roadshow slides covering the PRINCE2 2017 Update, Change Management and 'A Cocktail of PM Approaches' how it all fits together
KPI(Key Performance Indicators) for Case Study of a hotel industryToji Easo Varghese
The presentation discusses about various KPI of a Hotel Industry case study. The case study is given to provide an explanation of how KPI are generated.
The Fresh Connection - Simulation based Supply Chain Learning PlatformFrinson Francis
The Fresh Connection is a Web based Business Simulation in the area of Supply Chain Management and Organisation Wide Collaboration used for Experiential Learning. Learn Supply Chain Management, Supply Chain Performance and Analysis, Sales and Operations Planning, Inventory Management, Supply Chain Strategy, Demand Planning, Collaboration, Risk Management in Supply Chains with in-house workshops at your company
mSurvey is hosting Africa's first ever NPS Executive Masterclass on 5th & 6th December presented by Richard Owen, co-creator of NPS, former CEO at Satmetrix and published author in Customer Experience. Learn how leading global brands such as Apple and Sony use NPS to build their brand loyalty and revenue. Register today https://nps.msurvey.co.ke/
Gilt Senior Director, Program Management Office Heather Fleming and Director of Program Management Justin Riservato discuss Agile, Gilt's PMO challenges and more in this informative presentation.
Operations Excellence in Apparel Logistics: This presentation looks at what operational excellence is and the benefits of being excellent in all aspects of apparel logistics operations.
A great work environment will almost always include motivated and committed teams that are all working towards the same goals. So as your organisation and product grows how can you ensure continued success for your teams? A strong, tangible product roadmap.
In this session, Marrisse will talk through her experience on when product roadmaps work but also when they don't. She will touch on:
- how to ensure the alignment of product roadmap with the company values and north star from the start;
- the importance of defining your north star as the business grows and changes;
- including your product teams in the adapting your roadmaps; and
- what metrics she has used in the past to measure success of a product roadmap
9 core checklists are used to manage a product installation for PRESTO KPI. This pack contains the key steps to manage with the client, the external consultanting team and TOPP TI
This is a basic overview on some of the aspects of Lean PMO during the every day agile practice world
The author writes regularly at www.madhavanwrites.blogspot.com
PRESTO is a business performance enhancement solution offering a fresh perspective on operational discipline to many aspects of business management that are often missed using traditional approaches. This executive deck give's a top-down view of PRESTO complete with a case study and client testimonials from a client in the UAE.
Collaborate with us!
With a subscription to our software-as-a-service, we will quickly partner with you to put structure into your digital management strategy (the same way we do with ours) and give you the performance governance visibility you need to stop swimming in administration and start building your digital future
OUR PRODUCT - Super easy and fun to use
OUR TEAM - Experts from all areas of business management specialising in leadership, lean, operational excellence (to name a few)
THE PRICE - Very affordable !! (see details attached)
More Than Passing Trends: New Critical Success Factors in IT Systems TrainingHuman Capital Media
They’re more than passing trends. Wisely incorporating contemporary learning factors — such as mobile, social, and multi-generational learning — into training strategies is generating measurably improved performance outcomes.
What many of us consider buzzwords are in fact powerful training approaches that, when used properly, can deliver not only higher returns on performance but also significantly higher rates of employee satisfaction and return on investment.
This 30-minute webcast with client case studies will examine these new critical success factors as they relate to IT systems training. Kelly Lake, a 25-year industry veteran and Aptara’s senior vice president of global strategic solutions, will address specifically how they apply, how to effectively address them during your planning phase and how to practically implement them during deployment. As with any strategy, there’s no one size fits all. The key to successfully employing new approaches is understanding when and where they make sense — for your learners, your locations and your culture.
Join us Tuesday, June 9, for a deeper understanding of the factors redefining end-user systems training and how to successfully apply them in your own organization.
In this session attendees will:
Learn how planning and alignment are the keys to performance improvement.
Understand how a multi-delivery approach will ensure success.
Understand the impact of generational learning.
By popular demand we present the 'ready for Change' Roadshow slides covering the PRINCE2 2017 Update, Change Management and 'A Cocktail of PM Approaches' how it all fits together
KPI(Key Performance Indicators) for Case Study of a hotel industryToji Easo Varghese
The presentation discusses about various KPI of a Hotel Industry case study. The case study is given to provide an explanation of how KPI are generated.
The Fresh Connection - Simulation based Supply Chain Learning PlatformFrinson Francis
The Fresh Connection is a Web based Business Simulation in the area of Supply Chain Management and Organisation Wide Collaboration used for Experiential Learning. Learn Supply Chain Management, Supply Chain Performance and Analysis, Sales and Operations Planning, Inventory Management, Supply Chain Strategy, Demand Planning, Collaboration, Risk Management in Supply Chains with in-house workshops at your company
mSurvey is hosting Africa's first ever NPS Executive Masterclass on 5th & 6th December presented by Richard Owen, co-creator of NPS, former CEO at Satmetrix and published author in Customer Experience. Learn how leading global brands such as Apple and Sony use NPS to build their brand loyalty and revenue. Register today https://nps.msurvey.co.ke/
Business Education pack strategy on a pageAndy Parkins
Defining a simple and effective strategy to drive business value is critical for any organization. Being able to deliver this product on a single page that has the finger prints of your key stakeholders all over it is easier done than said
Improve your skills with professional certificationBCS-IT
A presentation examining how professional certification through BCS, The Chartered Institute for IT, can contribute to your business success - from demonstrating credibility and professionalism to proof of a high standard of knowledge. Improve your career prospects and earn salary increases faster by setting yourself apart from your peers, and improve your organisation’s efficiencies and skill set. Map your professional development progress with the free BCS PDP tool to keep an easy-to-track record of your CPD. http://bit.ly/1nFxNfr
OKR COACH CERTIFICATION. LIMITED NO OF SEATS!
Become an OKR Coach and achieve amazing results and sustainable growth for you Company.
Setting Objectives and Key Results for your Business
To succeed in executing strategy in today’s fast-paced digital age, you need to have the correct mindset, the correct methodologies, and the correct Tools in order to develop, communicate, and implement your strategy and deliver the right results quickly.
OKRs (Objectives and Key Results) are a goal-setting methodology developed by Intel and popularized by Google. It focuses the organization on greatness to achieve its overall strategy, and has gained significant traction with the release of John Doerr’s book Measure What Matters.
Customer Experience Management Customer Centric Process DesignLucy Paddy, MBA
Every organisation has those critical client facing functions that give rise to endless customer complaints and possible loss of customers. They may even detract potential customers from doing business with you in future.
By redesigning processes around the customer, organisations can drastically improve the customer experience, i.e. the process is actually the customer experience.
One of the greatest challenges organisations face today is to continuously evolve their products and services and the processes that underpin them. The emergence of digital tools and methodologies for unlocking operational efficiency and elevating the customer experience has radically changed the steps we need to take to achieve operational excellence.
A fresh approach to improvement is needed. For many organisations the goal is the same: enabling agility, designing better and faster processes and uplifting the customer experience. However, legacy operating models, customary ways of working and siloed approaches to operational improvement often act as a barrier. Put simply, existing methods need to evolve.
As the business landscape shifts, it’s imperative that organisations adopt an enduring, integrated and future-proofed approach to operational improvement which becomes part of ‘the way we do things around here’.
Unintegrated approaches: It’s not uncommon to see a disconnect between teams that work across the same end-to-end value stream, with one group identifying automation processes using technologies such as Robotic Process Automation and Artificial Intelligence, others redesigning processes using lean tools and techniques to remove rework and waste, and separate teams using workflow tools to digitise manual work. Each of these examples presents a lever that can be pulled to uplift operational performance, but addressing them together provides the most powerful recipe for maximising customer value.
In this presentation I have described my management philosophy and methods that I have developed and actively use through my teams to deliver impact and customer success
A versatile workshop program that results in strong stakeholder ownership. Modules cover strategic planning, product development, process design, issue resolution, action planning, requirements analysis and quality review.
Multi-day workshop programs involving 12 - 16 participants in a single session with over 100 stakeholders participating across sessions.
This digital transformation programme aims to equip you with the latest skills to assess how your company should evolve and transform in Digital Revolution 4.0. It aims to equip you with a digital strategy roadmap.
This digital transformation programme aims to equip you with the latest skills to assess how your company should evolve and transform in Digital Revolution 4.0. It aims to equip you with a digital strategy roadmap.
There are many challenges that are faced by the business world today on how to manage your business goals and strategies in a market that is both dynamic and moves very quickly. Within both the technology and business sectors change is constant and the question that one asks is how do you manage this effectively. This presentation shows how a digital project may be managed
Similar to Profit through Process Week Europe Show Guide (20)
One Week, One community: Shaping the future for Business Process Excellence & Performance!
Introducing one week and one combined approach to Business Process Excellence and Performance enhancement. Unlike 10 years ago, Lean, Six Sigma, BPM, along with all the historical quality and operational improvement approaches can no longer sit in silos. After the last few years of turmoil, businesses are once again looking to results – to performance, change and generating meaningful business opportunities and growth. Gone are the days where the tools were the be all and end all of Business Process Excellence. Now a new landscape is emerging placing Business Process Excellence as one of the key enablers to complete business transformation and revenue generation.
For more information about the Week, please visit http://ww.ProcessExcellenceLondon.co.uk, email enquire@iqpc.co.uk or call +44 (0)207 368 9300
Bringing together IQPC’s renowned 12th Annual Lean Six Sigma & Process Improvement Summit, the BPM Summit and the North American Process Excellence Awards, the newly conjoined Profit Through Process Week draws together everything your organizational team could need in 2011 to accelerate and progress Business Process Transformation.
Visit http://bit.ly/b4KKma for more information.
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1. The ultimate transformation framework for next generation businesses:
Fusing process, people and technology for optimal performance
WHERE THE BUSINESS PROCESS EXCELLENCE COMMUNITY SHAPES ITS FUTURE: BRINGING
YOUR PROGRAMME UP TO DATE WITH BRAND NEW MEETING CONTENT FOR 2011
THINK OUTSIDE THE BOX WITH
REVOLUTIONARY INSIGHTS FROM
2011 KEYNOTES:
PROCESS TO
PERFORMANCE
TEL: +44 207 368 9300
EMAIL: enquire@iqpc.co.uk
WEBSITE: www.processexcellencelondon.co.uk
4th – 8th April 2011 • London UK
Brought to you by: In conjunction with:
OFFICIAL2011SHOWGUIDE
Book before
10th December
and pay only
£499 for the
2-day pass
Introducing the European addition to IQPC's global series
✔ FOCUSING ON RESULTS & PERFORMANCE: Discover how to harness the combined power of
process, people, systems and infrastructure and strategic planning to deliver true performance
excellence
✔ NEW CORPROATE LEADERSHIP BOARDROOM: Executive and exclusive leadership conversations
on the future of Business Process Excellence
✔ 3 DAYS OF INTERACTION AND NETWORKING: 400+ leaders, the communities leading solutions
providers and brand new Profit Through Process Week ‘brain shares‘ all meet in one new and
interactive onsite networking space
✔ BRAND NEW AWARDS CATEGORIES: Now you can also enter your best BPM and Lean
transformations into the running with 4 new awards categories added for 2011
THE FUTURIST
James Bellini, Futurologist & Author,
‘The Bullshit factor’
THE VISIONARY
Steve Towers, CEO & Founder, BP Group
THE ATTITUDE ADJUSTER
Michelle Ray, Workplace Relationships &
Personal Leadership Expert
THE COMMUNICATOR
Charles Faulker, Co-author, NLP: The
New Technology of Achievement, Author,
Creating Irresistible Influence
THE PERFORMANCE LEADER
Jim Steele, Performance Coach &
International Speaker
:
2. WHAT IS ABOUT?
DRIVING PERFORMANCE THROUGH FOUR KEY ELEMENTS FOR BUSINESS IMPROVEMENT AND CHANGE
PROCESS METHODOLOGIES & APROACHES
First and foremost Profit Through Process Week is a chance to shift your thinking from internal process and operational improvement to a truly results driven
framework. This is about moving your improvement and change initiatives to the next level and position them to provide maximum value for you business in 2011.
It’s all about how you can:
Truly optimise the customer journey through changing your business, operational and process model
Create a sustainable framework and culture for a high performance organization
Drive a profitable business and model for revenue growth that surpasses the traditional cost cutting approach and moves towards value creation
Leveraging and merging the best of business process excellence thinking for a revolutionary and holistic approach to transformation and business improvement
Within this backdrop of business results and performance, the agenda will walk you through 4 key aspects of delivery, offering a rounded model to business improvement. Sessions covering each critical
aspect can be found across the week that will help you deliver on these critical business strategies and position your business for success over the next 12 months.
•
Accelerating Lean to deliver not just cost out through tools and techniques but through a
radical Lean Operating System with a focus on the customer journey at every step of the
way
•
Managing your critical end-to-end business processes for an enterprise wide
model for value creation and service delivery
•
Forging a pragmatic and holistic approach to Business Process Excellence
that draws on all the methodologies for optimal business results
•
Drawing together process management from quality, operations and
IT to forge an aligned framework for true performance and a
connect
SYSTEMS, TECHNOLOGY & INFRASTRUCTURE
•
Installing and maximising Business Process Management platforms to
truly create an infrastructure and management capability for end-to-
end business processes
•
Creating IT support frameworks and an Enterprise Architecture that
provides an business wide capability and visibility for sustainable performance
•
Adapting your organisational design and structure to completely redesign the
ultimate process framework for success
•
Moving from a siloed operating model to an end-end business framework: Strategies for
creating a global model for business improvement and performance
PEOPLE AND CHANGE MANAGEMENT
•
Recognising and investing in your people as the critical element to successful and
sustainable change
•
Driving exceptional leadership to accelerate and promote performance
•
Engaging and motivating employees to drive for excellence and ensure
critical performance goals remain top priority
•
Creating a sustainable governance framework for change
•
Transitioning Process and performance excellence from projects and
initiatives to business as usual
•
Co-ordinating training and standards across the organisation for
consistent performance
STRATEGIC PLANNING AND PERFORMANCE
MANAGEMENT
•
Cascading high level business strategy into operational change and
improvement plans through comprehensive Balanced Scorecards and
performance planning models
•
Setting the right KPIs and performance metrics to encourage the right kind
of behaviours and results
•
What is front of mind for the business in 2011? C-suite insights on top levels strategies
and priorities for performance
•
Managing both individual and organisational performance: connecting the dots between
the high level delivery targets and day-to-day team delivery
BUSINESS
PERFORMANCE
& VALUE
CREATION
TEL: +44 207 368 9300 • EMAIL: enquire@iqpc.co.uk • WEBSITE: www.processexcellencelondon.co.uk 2
1
2
3
4
3. NOT JUST YOUR AVERGE CONFERENGE:
A NEW AND UNIQUE LEARNING, NETWORKING AND KNOWLEDGE SHARE
You spoke and we listened. At IQPC we know that 10 years
ago a standard power point presentation was expected and
met with your learning needs. However times have changed
and what was fit for yesterday is not within today’s changing
business environment.
With time and budget increasingly scarce you need to know
the business value of attending. You need something the will
deliver increased interactivity (with the right people), more
honest knowledge share (and not the corporate spin on
things) and most importantly you want to be able to walk
away with tangible business improvement strategies and not
just fluffy concepts that will directly boost the results for your
performance and change program over the next 12 months.
That’s why the new look Profit Through Process Week breaks
all these usual conference rules to bring you a refreshing
meeting format designed to maximize learning, interaction,
training and benchmarking. And here's how...
PROFIT THROUGH PROCESS WEEK BRAIN SHARES
Situated in the newly interactive networking and solutions hall, brain share
sessions are designed to bring together attendees with one common
interest and most importantly a desire to share experiences. Designed to
harness the experiences and knowledge of a group, brain shares are for a maximum of
15 professionals with onsite booking available, and moderated by a qualified industry
professional to ensure quality of knowledge share. Themes across the two days are
open to suggestions from attendees in advance with proposed sessions covering:
• Training and development strategies
• The latest technology solutions to enable performance
• Business Process Excellence in content: How global trends and evolutions are
effecting you as a process and performance professional
QUESTION TIME
Your chance to get face-to-face with some of the industry’s leading
professionals and find out what makes their performance program tick.
Moving away from the traditional power point presentation, ‘Question
Time’ sessions will be run for half the session in an interview format and then open for
questions from you the audience. It’s your chance to cut through the corporate speak
and find out more about their biggest successes and learn from their experience.
INTERACTIVE AND EXTENDED WORKING GROUPS
Want a more hands on and interactive learning experience. Then the
extended working groups spread throughout the 3 core days are your
opportunity learn and take home some of the latest approaches to process
management and performance excellence. Select from a choice of 3 hour working
groups on the 4th and 2 hours sessions on the 5th and 6th to build your own unique
learning program. You're guaranteed to take home practical approaches and
applications to revolutionize your program from the minute you are back in the office.
PROFIT THROUGH PROCESS WEEK CLINICS
Addressing some of the industry’s most stubborn and long running
challenges the Profit Through Process Week clinic sessions are an interactive
group designed to collaboratively shortlist and explore potential solutions.
Led by experienced moderators that have already taken steps to tackle these
challenges you will first brainstorm options from the knowledge in the room, discuss
and then shortlist which approaches will provide the best and quick results within your
business environment. Perfect for both benchmarking your current approach or for
those of you that are simply looking for quick fix solutions.
LIVE PRODUCT DEMONSTRATIONS
Stop by the live product and technology show case space in the new and
interactive networking and solutions hall to get an in-depth look into the
capabilities of the most advanced process excellence and performance
products on the market. The perfect opportunity for you to shortlist potential
purchases for the coming year, see the latest application updates and get to grips with
the true product capability and functionality. Sessions run for 20 minutes each
throughout the week – demonstration schedules will be posted onsite.
STRUCTURED NETWORKING
More opportunities than ever before to meet and expand your network
across process and performance excellence with structured networking
opportunities spread through the week:
• Themed lunch table discussions
• Live community benchmarking and assessment exercise
• Designated networking zones for peer to peer industry networking
• Plus don’t forget to join the Process Excellence Awards gala dinner and evening
networking (registration essential upon booking)
TEL: +44 207 368 9300 • EMAIL: enquire@iqpc.co.uk • WEBSITE: www.processexcellencelondon.co.uk 3
4. BE INSPIRED BY THOUGHT LEADERS
Expand your horizons to deliver radical change! Bringing you fresh perspectives and thinking from outside of the Process Excellence industry to reshare your
traditional thinking and inspire innovation.
TEL: +44 207 368 9300 • EMAIL: enquire@iqpc.co.uk • WEBSITE: www.processexcellencelondon.co.uk 4
THE MOTIVATIONAL LEADER
On a mission to help you tap into your ability to influence others and create positive
outcomes for all Michelle will focus on the power of personal leadership and drill down
into your employee’s underpinning motivations; Why we leave and why we stay - How
to build outstanding, collaborative multigenerational workplace relationships.
MICHELLE RAY, “The Attitude Adjuster”
A message from Michelle...
“NOW is the time to invest in educating, inspiring and engaging your workforce. In spite
of the economic challenges we face, the future or our organizations will continue to
depend on great leadership that is able to provide support and commitment to building a
diverse, dynamic and collaborative atmosphere where people can thrive. Whatever your
job title may be, my mission is to help you tap into your ability to influence others and
create positive outcomes for all. I look forward to the opportunity to work with you.”
THE PERFORMANCE SPECIALIST
Addressing organisations throughout Europe, Asia, North America and in the US, Jim has
the proven track record to deliver material that motivates, educates, inspires and
entertains - and the ability to engage an audience that is unsurpassed in the industry.
He's also funny… very funny!
One of the most charismatic engaging speakers in the
business world today.
Jim Steele Fascinated by the nature of performance Jim has spent much of the last 20 years
working with highly successful individuals, teams and organisations from the private,
public sectors and the world of professional sports. Join Jim as he explains certain
cutting edge performance strategies and offers delegates the necessary tools to apply
these methods in any area of their life.
THE CHANGE AND COMMUNICATION LEADER
Working with leaders and executives from the Silicon Valley to the City of London
modelling the knowledge and performance of exceptional individuals, teams and
CHARLES FAULKER, CO-AUTHOR, NLP: THE NEW TECHNOLOGY
OF ACHIEVEMENT, AUTHOR, CREATING IRRESISTIBLE INFLUENCE organizations, he is the co-author of NLP: The New Technology of Achievement, Success
Mastery, and the DVD NLP in Action, and the author of Metaphors of Identity, and
Creating Irresistible Influence. Featured in The New Market Wizards and other
publications for his work with traders and high-stakes decision-makes Charles will
inspire you to influence change and truly turn around your PI program
THE BUSINESS FUTURIST
Dr James Bellini is a leading futurologist and author with a considerable reputation as a
thought-provoking speaker and moderator at top-level management conferences and
business schools around the world. James has spent more than twenty-five years as a
respected TV broadcaster, futures analyst and writer with a strong focus on social,
economic and technological trends up to Horizon 2025.
After an early academic career James joined the US-headquartered futurology ‘think
tank’, the Hudson Institute, as its first British member. He subsequently moved to the
BBC to present The Money Programme, Newsnight and Panorama and then to
independent television as presenter, writer and narrator of a wide range of award-winning
documentary series, current affairs programmes and environmental reports. Accolades
include the Shell Cawston Prize, the Golden Nymph Prize and the Prince Rainier III Prize at
the Monte Carlo International TV Festival and a UN award for the twelve-part series The
Nuclear Age. For seven years he was a studio presenter with Financial Times Television and
Sky News. James has written many books and special reports and is a regular contributor
to leading publications. He has also held senior executive positions in advertising and
corporate communications and served on the European Advisory Board of the global
future forum. He is a member of the British Academy of Film and Television Arts.
JAMES BELLINI, Futurologist & Author, ‘The Bullshit factor’
5. Corporate Leaders BoardroomCorporate Leaders Boardroom
Accessible only by personal invitation, the Corporate Leaders Boardroom will meet on the 5th
April for a private meeting surrounding the strategic development of Business Process
Excellence and strategic transformation initiatives with the business. A tailored itinerary will be
created, hosted by 5 Executive leaders, providing a flexible and informal meeting agenda
driven by you, the corporate leadership. Suggested agenda points from the advisory board
include:
• The role of Corporate Leadership in driving Business Process Excellence & Transformation:
• Strategies for driving global Business performance and growth
• Defining and optimizing ROI: The balance sheet and corporate reporting strategies
Chaired by: James Bellini, Futurologist & Author, "The Bullshit factor"
Meeting includes: Breakfast, private lunch, evening champagne reception and guest leadership speaker. Corporate
leadership attendees are also welcome to attend the wider Profit Through Process Week Europe sessions. To request and
invitation email enquire@iqpc.co.uk
Introducing the first European
EXCLUSIVE • EXECUTIVE • STRATEGIC
Plus - NEW ONSITE CERTIFICATION COURSE
BECOME PART OF THE NEXT
GENERATION OF BUSINESS
PROCESS EXCELLENCE!
CERTIFIED PROCESS PROFESSIONAL (CPP) TRAINING AND CERTICATION
This premier training and certification course is designed for those
seeking advanced and customer focused professional skills in process
management, process improvement, process alignment and innovation:
• Uncover Process Improvement opportunities in just hours - in any process, big or small
• Identify Actions that will improve process efficiency by 30% to 60% within 90 days of deployment
• Delight your Customers (making them your biggest advocates) through Successful Customer Outcomes
• Innovate to compete, set the market trend and even dominate your industry
The Certified Process Professional program builds your competency in delivering these essential benefits in literally everything you do.
Professionals interested in becoming Certified Process Professionals must complete the required courses and pass a comprehensive test,
case study submission and peer review depending on the level of attainment. A dynamic and comprehensive approach to creating and
managing enterprise processes that deliver sustained high performance, encompassing the full range of management systems and
practices. Content is based on the experiences of hundreds of companies and the BP Group (www.bpgroup.org) networks ongoing
research. Please visit www.processexcellencelondon.co.uk for more information on how to book your training course
Join the original and largest Business Process Excellence
knowledge share in Europe to date. With 12 years of
excellence, networking and critical knowledge share, it’s
truly where the business process improvement
community shapes it’s future. Make sure you and your
business are part of it:
“Excellent group of speakers with lots
of energy. It will be a great support to
our Lean journey”
Tony Morgan, IBM
“Valuable forum – I picked up ideas
from all presentations that will be
part of my future deployment”
Jacobo de Leon, APM Terminals
“You are not alone, the challenges
you face have been faced before.
This event helps you to find some
possible answers”
Caroline Holyhead, Bank of New York Mellon
“It was good to see that other face
the same situations I do and I know
have stories I can use to help
influence my own organisation”
Hetel Gokal
TEL: +44 207 368 9300 • EMAIL: enquire@iqpc.co.uk • WEBSITE: www.processexcellencelondon.co.uk 5
EXCLUSIVE TO PROFIT THROUGH PROCESS WEEK
6. Six Sigma and Process Excellence IQ facilitates access to a wealth
of relevant content for Process Excellence, Lean, and Six Sigma
practitioners. Six Sigma and Process Excellence IQ has been
developed to provide six sigma professionals with instant access to
information. Leveraging our strength and foundation in education,
IQPC and Six Sigma and Process Excellence IQ are uniquely positioned
to provide a comprehensive library of webcasts gathered from our
events, as well as exclusive content from leaders in the industry.
BOUGHT TO YOU BY: The BP Group is a global 'not for profit' business club
originally founded in 1992. As a 'not for profit' the vision is
to connect and network people interested in significantly
improving organisation processes and as a consequence
business performance. Our mission is to help you improve
individual and corporate performance through advanced
process management.
IN COLLABORATION WITH:
Website: www.pmi.co.uk
2011 SPONSORS INCLUDE:
YOUR WEEK AT A GLANCE
Day 1
4th April 2011
• Choice of extended working groups
• Structured assessment and benchmarking exercise
• Process Excellence Awards judging day
• Profit Through Process Week evening networking
Day 2
5th April 2011
• Thought leadership keynotes
• Themed content tracks content tracks – colour coded by
people, process, systems and strategy
• Brain share sessions
• Corporate Leadership Meeting
• Grand opening and open access to public for the Profit
Through Process Week Solutions Hall
• New product and technology demonstrations
• Process Excellence Awards and gala dinner
Day 3
6th April 2011
• Though leadership keynotes
• Themed content tracks continued – colour coded by people,
process, systems and strategy
• ‘Business Process Excellence in context’ Brain share sessions
• Open access to public for the Profit Through Process Week
Networking & Solutions Hall
• New product and technology demonstrations
• Certification course: CPP certification level 1-2 with the
BP Group.org
Day 4 & 5
7th-8th
April 2011
Website: www.rathstrong.com Website: www.bmgi.com
TEL: +44 207 368 9300 • EMAIL: enquire@iqpc.co.uk • WEBSITE: www.processexcellencelondon.co.uk 6
7. Open to any company, IQPCs Process Excellence Awards have been established to honour, recognise
and celebrate projects that demonstrate true best practices. And celebrating is exactly what you'll be
doing if you win one of the 2011's Process Excellence Awards!
What better way to grab the attention of your CEO and maintain energy for your Business Process Excellence programme despite
the impact of the recession. So if you're looking for a way to captivate the minds of your senior management, or a way to
motivate your team, look no further. And not only will they hear about it, but so will the rest of the business world. Winners will
be highlighted and promoted across our events and in the quality media across the US, Europe and beyond.
To find out more about how to enter, the judging process, awards criteria & applications or the prestigious judging panel then visit
the dedicated awards website – www.processexcellenceawards.co.uk. The awards are a sure-fire way to invigorate your program
and ensure team commitment; just take a look at some of the honest feedback from this year's judging panel and winners.
2011 PROCESS EXCELLENCE AWARDS NOW OPEN FOR ENTRY!
2011 Award categories include:
Fabrizio Majorana
CQO
Unicredit
Ravindra Rao
Director Operational Excellence
Honeywell
Evin Kose
VP Process Management
Finansbank
Adrian Dunn
Continuous Improvement Enablement
Manager, Europe & Africa
BP
Howard Miller
Lean Six Sigma Deployment Leader
HSBC
Peter Evans
Director Quality & Operational
Excellence
Virgin Media
Steve Lague
Director Operational Excellence
RSA
Jeff Ayland
Head of Order-to-Create
RS Componants
Paul Irish
Operational Excellence Manager
RSA
Caroline Hollyhead
VP
Bank of New York Mellon
Emmanual DeCroix
Global Deployment Leader
BNP Paribas
Rhian Hamer
Deputy Director Change
MOJ
Steve Towers
CEO & Founder
BP Group.org
Christian Matei
Director Business Improvement
Alstom
Liz Taylor
Senior Lean Leader
Royal Bank of Scotland
Mark Bracey
Business Improvement Lead
Lloyds Register
Unlike other awards programmes they’re for community and judged by the community. All renowned for their years of experience and
leadership, this independent judging panel is ideally placed to pick out the shining stars of Process Excellence and innovation. 2011 include:
To win an award means that there’s consistency
though-out, the X’s are crosses, the Y’s ate
connected and the benefit to the business is there
and tangible – congratulations to everyone involved
– Brent Harder, Judge for 2010 Process Excellence Awards
PROGRAMME AWARDS
• Best Process Improvement Programme
• Best Start-Up Process Improvement
Programme
• NEW FOR 2011: Best BPM Programme
• NEW FOR 2011: Best BPO-based Process
Improvement programme
PROJECT AWARDS
• Best Process Improvement Project in
Manufacturing
• Best Process Improvement Project in
Service & Transaction
• Best Project Contributing to Innovation
• Best Process Improvement Project Under
90 Days
• NEW FOR 2011: Best Lean Transformation
• Best Green Process Improvement Project
• NEW FOR 2011: Best BPM project
TEL: +44 207 368 9300 • EMAIL: enquire@iqpc.co.uk • WEBSITE: www.processexcellencelondon.co.uk 7
www.processexcellenceawards.co.uk
Submissions
deadline
4th February
8. REGISTRATION INFORMATION
Team Discounts off standard prices only
TEAMS OF 4-6 with senior leader (decision maker/c-suite) attending 40% off standard prices
TEAMS OF 4-6 without senior leader (decision maker/c-suite) attending 20% off standard prices
TEAMS OF 7+ with senior leader (decision maker/c-suite) attending 50% off standard prices
TEAMS OF 7+ without senior leader (decision maker/c-suite) attending 30% off standard prices
Book and Pay by Book and Pay by Book and Pay by
26 Nov. 2010 10 Dec. 2010 21 Jan. 2010 Standard Pricing
3 Day Pass SAVE £1200 SAVE £1100 SAVE £1000
- Day 1 Workshops £598 + VAT £698 + VAT £798 + VAT £1798 + VAT
- Days 2-3 Conference
2 Day Pass SAVE £1100 SAVE £1000 SAVE £900
- Days 2-3 Conference £399 + VAT £499 + VAT £599 £1499 + VAT
CPP training SAVE £300 SAVE £250 SAVE £200
course only £700 + VAT £750 + VAT £800 + VAT £1000 + VAT
- Days 4-5 Conference
Networking Pass
- Day 1 Evening
Welcome Reception + £100 (for awards ceremony only)
- Day 2 Awards + £150 for both nights
Ceremony & Gala
Dinner
Terms & Conditions:
Please read the information listed below as each booking is subject to IQPC Ltd
standard terms and conditions.
Payment Terms: Upon completion and return of the registration form full payment
is required no later than 5 business days from the date of invoice. Payment of
invoices by means other than by credit card, or purchase order (UK Plc and UK
government bodies only) will be subject to a £49 (plus VAT) per delegate processing
fee. Payment must be received prior to the conference date. We reserve the right to
refuse admission to the conference if payment has not been received.
IQPC Cancellation, Postponement and Substitution Policy: You may substitute
delegates at any time by providing reasonable advance notice to IQPC. For any
cancellations received in writing not less than eight (8) days prior to the conference,
you will receive a 90% credit to be used at another IQPC conference which must
occur within one year from the date of issuance of such credit. An administration
fee of 10% of the contract fee will be retained by IQPC for all permitted
cancellations. No credit will be issued for any cancellations occurring within seven
(7) days (inclusive) of the conference. In the event that IQPC cancels an event for any
reason, you will receive a credit for 100% of the contract fee paid. You may use this
credit for another IQPC event to be mutually agreed with IQPC, which must occur
within one year from the date of cancellation. In the event that IQPC postpones an
event for any reason and the delegate is unable or unwilling to attend in on the
rescheduled date, you will receive a credit for 100% of the contract fee paid. You
may use this credit for another IQPC event to be mutually agreed with IQPC, which
must occur within one year from the date of postponement. Except as specified
above, no credits will be issued for cancellations. There are no refunds given under
any circumstances. IQPC is not responsible for any loss or damage as a result of a
substitution, alteration or cancellation/postponement of an event. IQPC shall assume
no liability whatsoever in the event this conference is cancelled, rescheduled or
postponed due to a fortuitous event, Act of God, unforeseen occurrence or any
other event that renders performance of this conference impracticable, illegal or
impossible. For purposes of this clause, a fortuitous event shall include,but not be
limited to: war, fire, labour strike, extreme weather or other emergency. Please note
that while speakers and topics were confirmed at the time of publishing,
circumstances beyond the control of the organizers may necessitate substitutions,
alterations or cancellations of the speakers and/or topics. As such, IQPC reserves the
right to alter or modify the advertised speakers and/or topics if necessary without
any liability to you whatsoever. Any substitutions or alterations will be updated on
our web page as soon as possible.
Discounts: All ‘Early Bird’ Discounts require payment at time of registration and
before the cut-off date in order to receive any discount. Any discounts offered
whether by IQPC (including team discounts) must also require payment at the time
of registration. All discount offers cannot be combined with any other offer
❑ Please do not pass my information to any third party
Tel: +44 207 368 9300
Email: enquire@iqpc.co.uk
Website: www.processexcellencelondon.co.uk
How do I Register?
Pricing
Government and NGO
Standard Pass
3 Day Pass - Day 1 Workshops • Days 2-3 Conference £998
2 Day Pass - Days 2-3 Conference only £799
CPP training course only - Days 4 & 5 £1000
TEL: +44 207 368 9300 • EMAIL: enquire@iqpc.co.uk • WEBSITE: www.processexcellencelondon.co.uk
Your customer registration code is:
When registering, please provide the code above.
PDFW
All registrations from companies operating outside the US will be subject to 17.5 UK VAT Registration #: GB 799 2259 67
To qualify for early booking discounts, payments must be received with the booking by the early registration deadline. Early booking discounts are not
available on the Solution Provider Pricing.
For all bookings made after February 19th 2010 the Networking Pass is included. You must confirm attendance or non attendance upon registration.
No Delegate Solution Provider Pricing available – for solution provider package please call the business
development team on +44(0)2073689500 or email sponsorship@iqpc.co.uk