This document provides information about the Business Performance Excellence Summit taking place from September 26-28, 2016 in San Francisco, California. The summit will focus on operational excellence, strategy, innovation, and scalability as keys to sustainable performance excellence. It will feature case studies from enterprise transformation leaders, expert speakers, sponsors and exhibitors. Attendees will learn how to drive innovation and agility across their organizations. A new focus day will address issues for the healthcare industry. The event aims to unite innovation from startups with scalability lessons from large companies.

1. Register now at www.businessperformanceexcellencesummit.com Book Before 24 June To Save $1000!
September 26 - 28 2016 | Hyatt Fisherman’s Wharf, San Francisco, CA
Only at the West Coast’s
#1 process transformation
event will you find…
Case studies from C-suite and VP-level enterprise transformation
leaders from companies including:
Expert Speakers50+
Sponsors and
Exhibitors20+
Participants200+
80%+ Practitioner
Attendees
10+ Hours Dedicated
Networking
100+ Companies
Represented
Tear down the
status quo and
leap ahead of
the competition
Powered by
Uniting the innovation of Silicon Valley with the scalability of
the Fortune 500 to drive sustainable performance excellence
You need to be here if you
are a..
Start-up: Hear from Fortune
500s and high-growth
companies how to scale
up your operations
Large enterprise: Benefit
from the process innovation
strategies of tech disruptors
and your Fortune 500 peers
Healthcare professional:
Benefit from a focus day
to discover how to improve
quality, patient safety
and efficiencies!

2. Register now at www.businessperformanceexcellencesummit.com
Operational Excellence x Strategy x Innovation x Scalability
= Sustainable Performance Excellence
It’s no news that the alignment of operational excellence with strategic goals is the catalyst for peak enterprise
performance. However, the question now stirring up debate among the PEX community is how can you ensure this
peak performance remains sustainable?
Following 100+ interviews with VP and C-suite PEX professionals, two major factors have come to light as the key to
sustainable performance excellence in the digital business era: continual process innovation and the ability to scale
up your OpEx strategies across the enterprise
Welcome to Business Performance Excellence USA, PEX Network’s most forward-thinking and senior meeting, which
this year marries the innovation of Silicon Valley’s start-up community with the scalability and maturity of the Fortune
500 to ensure your improvement programmes stand the test of time. This is your chance to acquire the skills and insight
needed to gain enterprise-wide engagement for your transformation initiatives and become a more simple, agile and
customer-centric organisation than ever.
Benefit from the insights of 40+ of the USA’s brightest process and performance improvement sparks, with over 250
years’ combined experience in driving value-adding change, and choose from multiple topic streams to tailor your
agenda to the most pressing issues facing your organisation right now.
Here’s your chance to be the catalyst for change within your company, and crack those long-standing challenges:
Find out how to tear down the status quo, and build innovation and agility into the heart of the enterprise
Discover how to scale up your OpEx and performance improvement programs to keep up with
business growth
Hear how to build a collaborative culture across the enterprise to ensure the right decisions are made by
colleagues with mandate and budget to improve bottom-line performance
Establish how to gain greater visibility into enterprise performance and uncover opportunities for improvement
Registering is easy - just visit www.businessperformanceexcellence.com, email us at enquire@pexnetwork.com, or give
us a call on +44 (0) 20 7368 9300
On behalf of the entire PEX Network team, we look forward to meeting you in sunny San Francisco this September!
Best wishes,
Zoe Amos
Director – Business Performance Excellence USA
P.S. Can’t wait until September?
Check out the online Resource Centre, where
you can find complimentary whitepapers,
interviews and additional learning resources!
Key Sessions Tearing Down the
Status Quo in 2016
1
Verizon’s VP Process
Excellence and Innovation
deep-dives how to strike
the balance between
standardization and flexibility
to deliver continuous
improvement and innovation
2
USAA’s Director RPA Project
Management discusses how
to capitalize on a human
and robotic workforce to
streamline and innovate
across the enterprise
3
Peter Drucker’s very first PhD
student, Dr William A. Cohen
shares how to abandon
currently profitable products,
practices and businesses to
achieve long-term success
4
Anthem’s Business
Improvement Group VP
reveals how to recruit for
acumen, not just skills to
ensure your OpEx and
innovation teams successfully
embed new ideas into daily
enterprise operations
5
Banc of California’s SVP
Operational Excellence
discloses how to identify and
plan for future business needs
to ensure sustainable and
rapid business growth

3. Register now at www.businessperformanceexcellencesummit.com
Business Performance Excellence USA: What your team needs to know!
Don’t have time to read through this entire brochure? Then cut out this handy 2-page
guide to Business Performance Excellence USA 2016 and share with your team!
Brand new formats including ideaPitches, innovation tables and more pioneering
learning formats to ensure you remain engaged throughout and pick up the knowledge
you need to drive holistic enterprise transformation
Practitioner led content from 40+ of the USA’s leading process transformation and
improvement minds, combining 250+ years of experience – forget lengthy theoretical
talks, this is all about real-life implementation and practical take-aways!
Exclusive networking opportunities to enable you to foster old and create new
relationships across the operational and process excellence community including Fortune
500 companies such as Anthem,Verizon, USAA, Starwood and more
Unlimited chances to connect with your peers from across the 120,000+ member PEX
Network community pre, during and post-event to keep your finger on the pulse with the
latest ideas - start sharing ideas at www.processexcellencenetwork.com today
Secure new relationships with our proven vendor and consulting partners – whether
you’re actively looking for new solutions or just browsing, don’t forget to take home a
business card or two!
Anew focus on aligning OpEx, strategy, innovation and scale to tear down the status
quo and ensure sustainable performance excellence in the digital business era
2days of inspirational practitioner-led case studies, discussions and
debates
0vendor product-led presentations – all sessions are
practitioner-led and case study driven!
1new focus day specifically meeting the needs of the
rapidly maturing Healthcare market
6interactive streams to choose from, to gather practical,
hands-on advice and share your challenges
120,000
PEX Network
Community Members
40+
Speakers
200+
Attendees
20+
Sponsors and
Exhibitors
100+
Companies
Represented
The West
Coast’s
#1 OpEx
event

4. Register now at www.businessperformanceexcellencesummit.com
Business Performance Excellence USA: What your team needs to know! Agenda at a Glance
Pre-Conference Workshops Healthcare Focus Day: Monday September 26th
Select 4 from 8 workshops, with a wide variety of topics including:
BPM | Continuous Improvement | OPEX Frameworks | Decision Modeling | Digital Workplaces | Big Data | RPA | Voice of the Customer
NEW! Alternatively join Healthcare Performance Excellence for case studies from across the healthcare system on how to:
g Improve patient flow from ED entry though to discharge
g Leverage both centralized and decentralized management systems to increase performance accountability
g Build internal operating systems that embed patient-centricity into performance improvement planning
Conference Day One: Tuesday September 27th
Morning Plenary Sessions: Transforming your business to compete in the Digital
Business Era
g Strike the balance between enterprise-wide standardization and empowering
employees with flexibility
g Identify the potential applications of robotics and automation to enhance enterprise
operations
NEW! Interactive discussions tailored to the specific challenges facing
your organisation
Stream A: Culture Capabilities
g Build cross-functional change teams to motivate and engage all departments within
your organisation
g Introduce ‘start-up thinking’ to encourage collaboration and commitment to
excellence
Stream B: NEW! Enterprise Innovation
g Combine continuous improvement with wider-scale disruption to ensure sustainable
change
g Build an innovation opportunity pipieline to meet the business needs of the future
Plus NEW! Corporate Leaders Boardroom (by invitation only)
g Top-secret discussions for VP and C-suite OpEx leaders in a closed door setting.
Email enquire@pexnetwork.com to request your invitation!
Afternoon Plenary Sessions: Ensuring enterprise-wide commitment to excellence
g Ensure process improvement is seen as not just a cost-cutting exercise but a value-add
to the business
g Break down silos, politics and protectionism across the enterprise to enable innovative
and transformative decision making
g NEW! Quick-fire iPitches to wake you up at the end of the day!
Conference Day Two: Wednesday September 28th
Morning Plenary Sessions: Preparing for growth
g Re-evaluate OpEx metrics to focus on more than FTE reduction
g Why Drucker recommends abandoning profitable products to become successful
NEW! Innovation tables to encourage collaboration and spark new ideas
NEW! Silicon Valley Showcase featuring high-growth tech companies
Stream A: NEW! Collaboration
g Establish communities of practice to ensure enterprise-wide best practice sharing
g Develop a secure and low-risk enterprise collaboration environment
Stream B: NEW! Enterprise Visibility
g Align process and business intelligence to increase enterprise-wide visibility and optimise
long term performance
g Understand the direct and indirect benefits of BPM application to specific business
problems
Stream C: Customer Centricity
g Leverage the customer journey to embed the customer into the heart of process
planning and design
g Focus on customer outcomes to continually adapt your processes and meet changing
demands
Stream D: NEW! Enterprise Agility
g Balance stability and flexibility to respond to changing market needs
g Evaluate existing governance models and what needs to change
Afternoon Plenary Session: Your OpEx Action Plan
g Share your top conference takeaways with other attendees from your industry vertical
g Identify the main areas for improvement within your organisation and create a roadmap
to addressing these
Agenda Key:
Innovation Scalability
Visibility Collaboration
Customer Centricity

5. Register now at www.businessperformanceexcellencesummit.com
New for 2016!
Same time. Same place. But not the same event!
Alongside the old favourites that you ask for each and every year, we’ve taken on your feedback to evolve the
event, prioritise new learning opportunities for 2016 and deliver the content that you want. Plus – a conference isn’t
just about work, so we’ve added in a few fun features we know you’ll love.
There’s an app for that
We’re going paperless! Download the BPE USA 2016 app to ensure you’re up-to-date
with all the latest agenda changes, connect with other event attendees, participate
in live polling sessions, and feel smug in the knowledge you’re saving a few trees too.
No more sales pitches!
Tired of hearing the same tired presentations from VPs of Business Development? Us
too. So we guarantee that all 2016 presentations will be jointly or entirely led by your
practitioner peers, and you reap the benefits of their past investments.
Switch things up
Bored of lengthy company descriptions and branded Powerpoints? ideaPitches will
provide quick-fire strategies and solutions in bite-size chunks of no more than 6 minutes,
and in-depth discussion groups will ensure you get your most pressing question solved by
those who’ve been through it all already.
Keep the nation healthy
Part of the rapidly growing and maturing Healthcare industry? A dedicated focus day will
give you the chance to deep-dive the quality and performance improvement strategies to
ensue you successfully navigate healthcare reform and ensure optimal patient care.
You told us that process has
reached the C-suite, so make
sure your COO or Chief Process
Officer doesn’t miss out on
these interactive discussions!
The Performance Excellence
Corporate Leaders’
Boardrooms (CLBs) are exclusive, invitation only
forums for up to 20 process leaders to review
their most pressing business issues with peers
and industry experts. Taking place alongside
BPE USA, attendees will benefit from the senior,
closed-door sessions at the CLB, as well as the
keynote presentations and wider networking
of the wider event. The Corporate Leaders’
Boardroom agendas run as a facilitated
meeting with opportunities for all attendees
to be involved in the discussions, sharing ideas
and drawing conclusions - this is your chance to
participate in an open debate whilst ensuring
your contributions remain top secret!
To request an invitation and find out if you qualify to
attend, please email us enquire@pexnetwork.com
See you in the Boardroom?
By
Invitation
Only
Innovation has different meanings to
different people. I’m looking forward
to learning how CI helps innovation
- whether this is about a new product,
process or a solution to a problem
Rizwan Khan, Vice President Head of Enterprise
Continuous Improvement, Lincoln Financial Group
Speaker 2016
Tear down the status quo
Are you a start-up or small/medium size business looking to scale up your operations?
Or are you a mature Fortune 500 or equivalent trying to think differently
and build innovation and agility into the enterprise?
This year we’re taking the best of both worlds and uniting the innovation of Silicon Valley with
the scalability of the Fortune 500 – tear down the status quo and see how the other half live!

6. Register now at www.businessperformanceexcellencesummit.com
Inspiring case studies and discussions led by the USA’s OpEx and enterprise transformation experts
Sisir Padhy
VP Process Excellence
Innovation
Verizon
David Endre
VP Business Process
Improvement
Caesars Entertainments
Rizwan Khan
VP Head Enterprise
Continuous Improvement
Lincoln Financial Group
Brian McGuire
VP North America Operations
Starwood Hotels
Christy Hartner
SVP Business Process Management
CommerceBank
Marvin Raymundo
SVP Operational Excellence
and Project Management
Banc of California
Melissa Miller
VP Business Improvement Group
Anthem
Joe Rafter
Senior Director Enterprise Change
Pacific Gas Electric
Yasmine Ndassa
Senior Director Process Analytics
Comcast
Dale Easdon
COO
Snap Kitchen
Johnny Johnston
SVP Gas Business Enablement
National Grid
Ryan Dunn
Director RPA Project
Management
USAA
Russell Ollie
Director Operational Excellence
General Motors
Fabio Garaycochea
Head of Business Process
Excellence - US Operations
Boehringer-Ingelheim
Dr William Cohen
President
California Institute of
Advanced Management
Gopika Kannan
AVP Knowledge and
Innovation Practices
MassMutual Financial
Sally Toister
Director, Six Sigma and Operations
Support – North America Division
Starwood Hotels
Anna Misheev
Global Operational
Excellence Lead
Uber
Victor Vizzuett
Director of Continuous
Improvement and
Project Management
AkzoNobel
Robert Quinn
Sr. Director - Process Excellence
American Water

7. Register now at www.businessperformanceexcellencesummit.com
Inspiring case studies and discussions led by the USA’s OpEx and enterprise transformation experts
Ali Alydar
CEO
Sporcle
Steven Carle
COO Global Shipping
eBay
Elizabeth Douglas
President and COO
WikiHow
Denis Jaquenoud
COO
Pacific Union
Sharada Bose
COO
Way.com
Swetal Desai
VP Business Process Improvement
HPE
Alan Hester
SVP Service Excellence
Freedom Mortgage
Andreas Berger
SVP Global Innovation and
Cooperation
RWE
Luis Wu Cuan
Sr Director Operations Excellence
SunEdison
Nancy Scott
VP Global Head Legal Process
Excellence
AIG
Deborah Lindway
Director Enterprise Lean Six Sigma
KeyBank
Shannon Lucas
Director Innovation
Vodafone Global Enterprise
Michael Geer
COO
AnchorFree
Scott Paape
VP Rapid Continuous
Improvement
Dr Pepper Snapple
Candy Conway
VP Global Service Delivery
ATT
I am curious to hear what other companies are doing around the project ROI piece
- this is quite challenging considering many OpEx projects have soft benefits that are
not easy to convert into financial terms.
Marvin Raymundo, SVP Operational Excellence Project Management, Banc of California

8. Register now at www.businessperformanceexcellencesummit.com
Performance and process improvement leaders from leading medical institutions
and healthcare systems at Healthcare Performance Excellence on September 26th
Cara Bailey
SVP Continuous
Performance Improvement
Seattle Children’s Hospital
Mary Cramer
Senior Director Process
Improvement
Massachusetts General
Hospital
Kurt Knoth
Vice President, Performance
Improvement Patient
Experience
Spectrum Health
Andrew Jones
Vice President, Clinical
Performance Excellence
Catholic Health Initiatives
Charles Debusk
VP Performance/Process
Improvement
UHS of Delaware
Jordan Peck
Sr. Director - Center for
Performance Improvement
Maine Health
Tammy Alvarez
Executive Director
Performance Improvement
St Joseph Health
Christopher Govero
Division Director of
Performance Improvement
Hospital Sisters Health
System
Valery Tarver
Director Management
Engineering and Process
Improvement
The Ohio State University
Wexner Medical Center
Cara Cook
Vice President of
Performance Improvement
HCA Healthcare
Airica Steed
System Chief Customer
Experience Officer
Ohio Health
Derek Birznieks
Senior Director, Process
Improvement
University of
Colorado Health
Healthcare reform has created an increasingly complex and economically challenging
environment. In order to survive, providers must rethink processes and business models
to improve efficiency and quality, yet lower cost structure - sustainable performance
improvement requires close alignment of process, patient care and quality
Business Performance Excellence Healthcare will provide you with the knowledge and
advice you need to deliver successful cultural change management and performance
improvement initiatives and transform into a high-performing healthcare organization
today whilst delivering excellence within the value-based care models of tomorrow.
Register for the 1-day standalone event to ensure you keep up with the
competition, or benefit from a full 3-day pass to benchmark against the wider
performance excellence industry too!
I look forward to sharing the collaborative work and
model of Sepsis and how quality drives outcomes
and cost, and to finding out from others how to
get (and sustain) leadership engagement
Tammy Alvarez, Executive Director Performance
Improvement, St Joseph Health Speaker 2016
I look forward to hearing how others are using Lean in a
positive way to meet the stringent requirements CMS is
bestowing on the providers of healthcare
Christopher Govero, Division Director of Performance Improvement,
Hospital Sisters Health System Speaker 2016
Plus!

9. Register now at www.businessperformanceexcellencesummit.com
2016 Priorities
Innovating through process excellence
Becoming more agile and reactive to market conditions
Enabling customer-centric process and operational change
Rizwan Khan, VP Head of Enterprise Continuous Improvement, Lincoln Financial Group
Hear Rizwan’s session at 13:30 on Tuesday September 27th
Rizwan provides strategic consulting to Lincoln’s executive leadership and operational management
teams. In this role, he promotes process improvement and thought leadership across the enterprise to
increase productivity and enhance business results. Khan has a strong track record of success, both
domestically and abroad, building fiscally and operationally sound organizations and establishing internal
efficiencies with such notable companies as Sprint, Eli Lilly, Proctor Gamble and Deloitte Touche. Khan
has published in Harvard Business Review, Quality Progress magazine of ASQ and Lean Management
Journal. He is a Certified Public Accountant (CPA), a Certified Merger Acquisition Integration Specialist
(CMAI), a Lean Master Black Belt, and an adjunct professor of Accounting at West Chester University.
2016 Priorities
Standardising operations across multiple locations
Enabling patient-centric process and operational change
Innovating through process excellence
Charles DeBusk, VP Performance and Process Improvement, Universal Health Services
Hear Charles’s session at 09:10 on Monday September 26th
Charles DeBusk is Vice President; Performance Process Improvement for UHS of Delaware. Charles
provides leadership in Operational and Clinical Process Improvement, Pharmacy, Surgery and Laboratory.
His team identifies opportunities to reduce waste and rework and to enhance processes and execution.
Charles has over 30 years’ experience in healthcare and healthcare process improvement and is a
Certified Lean Six Sigma Master Black Belt and a Registered Professional Engineer. He holds an MS in
industrial engineering from the University of Tennessee and a BS in industrial engineering and operations
research from Virginia Tech.
2016 Priorities
Becoming more agile and reactive to market conditions
Developing a continuous improvement culture
Implementing RPA in the performance excellence space
Ryan Dunn, Director RPA Project Management, USAA
Hear Ryan’s session at 09:40 on Tuesday September 27th
Ryan Dunn has spent the last 13 years in Property Casualty Insurance, focused on program and
project management, outsourcing, and vendor/supplier relationship management, implementing
innovative solutions and strategies to optimize business value and mitigate risk. During his tenure at USAA
he has led teams to successfully design, implement, and manage initiatives to include the creation
and management of a Robotic Process Automation (RPA) Delivery Model; enabling true process
transformation while generating projects with 1,000% 1st year ROI.
2016 Priorities
Developing a continuous improvement culture
Innovating through process excellence
Standardising operations across multiple locations
Marvin Raymundo, SVP Operational Excellence and Project Management, Banc of California
Hear Marvin’s session at 10:40 on Wednesday September 28th
A customer focused quality and process optimization executive, Marvin is Black Belt certified in Lean Six
Sigma with extensive experience and success in project management and financial services operations.
He has proven global expertise in improving customer satisfaction, delivering cost savings, and process
streamlining, and in his current role at Banc of California he created the Operational Excellence program
and strategy to deliver organization’s operational efficiency and innovation goals. He currently leads
a team of experts in project management and process improvement, responsible for delivering critical
enterprise wide initiatives, and delivered $1M+ sales lift in first 6 months on the job.
2016 Priorities
Improving global alignment to process improvement
Innovating through process excellence
Becoming more agile and reactive to market conditions
Sally Toister, Director, Six Sigma and Operations Support – North America Division, Starwood Hotels
Hear Sally’s session at 13:30 on Tuesday September 27th
In her role as Director, Six Sigma and Operations Support, Sally has direct oversight for operational
excellence programs, including Six Sigma, Lean and Kaizen. Sally also leads a team responsible for
directing operational excellence reviews at properties across US and Canada. Sally started her process
excellence journey in 1995 as a Green Belt within a fulfilment operation. Since then, she has held positions
as Black Belt, Master Black Belt, and Director of Lean, in the service industry. She is a certified Master Black
Belt, Kaizen Sensei, and holds a B.A. in Business Analysis – Production/Operations Management from Texas
AM University.
2016 Priorities
Improving efficiencies and reducing costs
Developing a continuous improvement culture
Standardising operations across multiple locations
Kurt Knoth, VP Performance Improvement Patient Experience, Spectrum Health
Hear Kurt’s session at 14:40 on Monday September 26th
Kurt Knoth is vice president of Performance Improvement for Spectrum Health. Spectrum Health
is a not-for-profit, integrated health system based in West Michigan. He is an experienced leader
in lean transformation efforts in large, complex organizations. Kurt is responsible for the design and
deployment of performance improvement resources to help the organization realize the Triple Aim:
better health, better care and lower cost. He is passionate about viewing performance improvement
through the lens of the patient experience. Departments that he is responsible for include: Process
Improvement, Patient Experience, Sustainability, Patient Relations, and Clinical Ethics.
Check in with some of your expert speakers on their priorities for 2016 and beyond

10. Register now at www.businessperformanceexcellencesummit.com
Who else will you meet at Business Performance Excellence USA 2016?
Each year old friends and new faces from across the West Coast and beyond meet in San Francisco to discuss
their biggest enterprise transformation and performance improvement challenges, and strategies for success,
and 2016 will be no different!
This is your chance to meet with your peers from across the Fortune 500, the Healthcare industry, and
San Francisco’s tech innovators and collaborate to drive widespread transformation and sustainable
performance excellence
2016 Expected Industry Breakdown
What did last year’s delegates think?
2016 Expected Seniority Breakdown
The Process Excellence Network is a global community
for process professionals, business leaders and executives
who want to improve their businesses through process
and operational excellence. With a global membership of
120,000+, and a burgeoning global portfolio of live events,
webinars, and networking opportunities, our mission is to inspire
and inform our members with access to practical advice on
business improvement tools, methodologies and technologies
in order to achieve their business goals. Joining the network is
free and offers the following benefits:
• Access to expertly produced webinars, whitepapers, videos
and podcasts
• Weekly newsletters with round up of latest content and
professional development resources available online
• Exclusive invitations and offers to attend process industry
events
What are you waiting for? Join the largest global network
of people passionate about process improvement today!
Financial Services
- 20%
Healthcare - 20%
Hi-Tech - 15%
Manufacturing - 10%
Travel Leisure - 10%
Telco - 5%
Retail - 5%
FMCG - 5%
Pharma - 5%
Other - 5%
C-Suite - 10%
VP/SVP - 60%
Department Heads
Senior Directors - 25%
Other - 5%
ABOUT
PEX NETWORK
I enjoyed the entire conference! It expanded my
perspective on how I can influence my organization
and drive business process excellence.
Visa, 2015 Delegate
A great summit for those that want a good “jolt” to
push further on their continuous improvement/process
excellence journeys
Title Source, 2015 Delegate
If you are a VP or senior OpEx professional tasked with any of the below, PEX Network
have designed this event for you!
g Ensure your organization is equipped to react quickly to adapting market needs
g Develop an OpEx or change management program that aligns with business goals
g Embed innovation and value-adding change into the heart of enterprise operations
g Engage multiple lines of business with your continuous improvement strategy
g Deliver on your past change management promises and business case

11. Register now at www.businessperformanceexcellencesummit.com
08:15 PEX Network Chairman’s Welcome
08:30 The Need for Speed – Improving patient flow at Massachusetts General
MGH, ranked the #1 hospital in the US by U.S. News World Report, conducts the largest hospital-
based research programs in the world, whilst admitting over 48,500 patients annually. With demand
vastly outstripping capacity, speed is vital to delivering quality care whilst creating future capacity
for care. This presentation will share how MGH have developed a solid capacity management
infrastructure, chaired by the President of the hospital, to serve as many patients as possible.
What will you learn?
g Discover how to build performance improvement initiatives around the most acute pains of
senior leaders to ensure long-term engagement and investment
g Hear how to break down silos and improve communications across the pre-admission, post-
acute and post-discharge business units to better serve both the patient in front of you, and
the patient on his way into the ED
g Establish how to build a robust capacity management framework within your organisation to
ensure continuous delivery of high-quality patient care
Mary Cramer, Senior Director, Process Improvement Ambulatory Management and
Performance, Massachusetts General
09:10 How Universal Health Services have improved ED throughput and reduced LWBS to 1%
In a healthcare system with around 60% of patients entering through the ED, quick and efficient
care delivery is required to ensure patients do not leave without being seen (LWBS) and are
treated effectively. In this session, discover how UHS have redesigned their ED workflows to
enhance patient experience and efficiency, and are beginning to think a ‘bed ahead’ to
ensure consistent patient flow.
What will you learn?
g Determine how to select the location for your pilot programs based on the degree of need to
make the greatest impact
g Establish how to leverage the ‘pivot concept’ and triage purpose to reduce non-value added
time at the ED front end
g Identify how to improve collaboration between EDs and hospitals to ensure seamless and
efficient patient handoffs across the system
Charles Debusk, VP Performance and Process Improvement, UHS of Delaware
09:50 One program, many cultures – How University of Colorado Health adapt their system-wide
OpEx programs to meet localized needs
One size does not always fit all when it comes to process improvement – different stakeholders and
cultural environments will always have a massive impact on both initial results and program sustainability.
This session will share how UCHealth have moved away from the ‘cookie cutter’ approach to
operational excellence, focusing in particular on lessons learned during their ED care redesign.
What will you learn?
g Discover how to work closely with employees at each site to redesign care models and
operating systems to satisfy both patients and staff
g Assess to what extent process standardization is required across a healthcare system, and to
what extent flexibility is needed
g Hear how to adapt your OpEx programs to meet differing academic, research and patient
needs across the healthcare system
Derek Birznieks, Senior Director Process Improvement, UCHealth
10:30 Morning Networking Refreshments
11:00 Follow the Leader – Quick Fire Performance Leadership Strategies
In this session, four short and snappy 20-minute presentations will be followed by a joint QA, where
you’ll get the chance to grill the presenters on their differing successes and challenges
#1 - How MaineHealth have reinvented daily operations with a lean management system
Over the past 3 years, MaineHealth has implemented a new lean daily management system for
driving change and a culture of continuous improvement. In this session, you’ll hear the impacts
of the management system across the existing sites, as well as the plans for rolling it out and
embedding it across the entire healthcare system.
What will you learn?
g Hear effective training methods for employees across different business units, to ensure quick
and efficient uptake of new ways of thinking and build a new business culture
g Determine how to leverage employee engagement surveys and improvement metrics to
quantify the value of cultural change to the business and the patient
Jordan Peck, Sr. Director - Center for Performance Improvement, MaineHealth
#2 - Building performance improvement leadership capabilities at Hospital Sisters Health
People are the driving force behind all business change - without the right leadership in place,
old habits die hard! In this session, hear how HSHS build process and performance leadership
capabilities across the entire health system using just a small team, to ensure improvement
projects are sustainable and make the greatest business impact.
What will you learn?
g Explore different training techniques to ensure employees at all levels of the business understand
the root causes of performance problems, and can work independently to solve them
g Determine how to use individual, departmental and company-wide metrics to measure the
effectiveness and sustainability of performance improvement projects and training
Christopher Govero, Division Director of Performance Improvement, Hospital Sisters Health System
#3 - How CHI are increasing accountability and ownership for performance improvement
across the healthcare system
The nation’s 2nd-largest non-profit health system, CHI operates across 19 states and comprises
over 100 medical facilities. In such a vast organization change is hard to achieve, and even
harder to govern. This presentation will discuss how CHI are transforming their governance models
to improve quality and the patient experience whilst reducing costs across the entire system.
What will you learn?
g Establish the pros and cons of centralised vs decentralised process improvement initiatives
g Discover how to engage physicians with your performance improvement strategy to
ensure it remains clinician-driven, and prevent senior leadership from going back into ‘cost
containment mode’
Andrew Jones, VP Clinical Performance Excellence, Catholic Health
#4 - How Seattle Children’s Hospital integrate lean management and innovation to drive
continuous performance improvement
Firmly in the top 10 US children’s hospitals, Seattle Children’s has been using Lean
for the past 15 years. In this session, hear their evolution from rapid improvement
events to a more sustainable approach of continually transforming to meet
future needs, whilst tying efforts back to previous successes
What will you learn?
g Identify how Lean and Six Sigma tools and methodologies translate to
the people-intensive processes of patient care
g Determine how to prevent your differing improvement efforts and teams
from clashing, and build a self-sustaining lean management system
Cara Bailey, SVP Continuous Performance Improvement, Seattle
Children’s Hospital
Healthcare Performance Excellence Day Monday September 26th 2016
Not attending the Healthcare day? Read on for
details of the exclusive Pre-Conference Workshops!

12. Register now at www.businessperformanceexcellencesummit.com
12:30 Interactive Discussion Groups: Deep diving the crucial features of a successful
performance improvement deployment
Select your preferred discussion topic from the four below
How can you ensure successful tracking and governance of performance
improvement programmes?
How can you measure the ROI of your performance improvement programme
and show that initiatives are profit-driven, rather than a cost?
How can you increase visibility of your performance improvement programme across
the healthcare system to improve employee engagement?
How can you effectively staff your performance improvement initiatives,
both from a centralized and departmental perspective?
13:00 Networking Lunch
14:00 How St Joseph’s Health built the ‘sepsis collaborative’ to improve system-wide
standardisation and patient quality
As sepsis can occur for a variety of reasons, and at multiple stages throughout a patient’s time
within the healthcare system, there is a collaborative responsibility to prevent it. Traditional inter-
departmental silos are however hard to break! In this session, discover how St Joseph’s have
ensured consistent collaboration across the healthcare system with the specific aim of sepsis
reduction, and how they will continue this collaboration during their merger with Providence
over the coming years
What will you learn?
g Determine how to leverage system-wide collaboration to alleviate capacity pressures and
maximise the effectiveness of quality improvement initiatives
g Identify how to overcome the barriers to inter-departmental collaboration to improve
information flow across the organization
g Discover how to build a collaboration infrastructure of key clinician and practitioner leaders
from across the organisation to effectively redesign clinical systems
Tammy Alvarez, Executive Director Performance Improvement, St Joseph Health
14:40 How Spectrum Health embed patient centricity into performance improvement planning
One of the Top 50 integrated healthcare networks in the US, Spectrum Health have been
anticipating healthcare reform for the past 5-6 years, and consequently shifting their work from
cost to quality, with patient outcomes now being the center of everything they do. This session
will share how Spectrum built their internal management operating system to deliver efficiency
and patient quality.
What will you learn?
g Discover how to move from cost-centric to patient-centric performance improvement and
quality measures
g Establish how to move project prioritization from the ‘loudest voice’ to a robust management
operating system
g Determine how to bring volunteer patients into improvement events and workshops to ensure
the Voice of the Patient is heard during process planning and workflow design
Kurt Knoth, VP Performance Improvement Patient Experience, Spectrum Health
15:20 How OhioHealth take a customer-centric approach to performance excellence
With more choice than ever for patients, customer service and experience has fast become
a competitive differentiator for healthcare systems. As the first system-wide Chief Customer
Experience Officer for a top 5 integrated health system, Airica shares her expertise in leading
customer-centric (or patient-centric) change across OhioHealth, and how OhioHealth leverage
continuous improvement and service innovation to remain a leader.
What will you learn?
g Discover how to use the Malcolm Baldridge performance excellence framework to drive
customer-centric innovation and improvement across the healthcare system
g Establish how to adopt service innovation best practices from the retail and hospitality worlds
to ensure a first-class patient experience
g Explore examples of both technology-driven and people-driven service innovations that have
already delivered strong results at OhioHealth
Airica Steed, System Chief Customer Experience Officer, OhioHealth
16:00 Afternoon Networking Refreshments
16:30 How HCA maintain performance levels in the face of labor turnover and shortages
According to the Bureau of Labor Statistics, 1.2 million vacancies will emerge for registered
nurses between 2014 and 2022 – staff shortages and high labor turnover is certainly a challenge
for the business, but also for the OpEx or performance improvement professional. In this session
you’ll hear how HCA are addressing this problem to it has no negative impacts on enterprise
performance and patient care
What will you learn?
g Discover how to create a ‘great place to work’ to reduce employee turnover and create a
stable foundation for your performance improvement initiatives
g Identify daily labor management strategies to fill the gaps and ensure excellent patient care
and day-to-day operations despite staff shortages
Cara Cook, VP Performance Improvement, HCA Healthcare
17:10 Interactive Panel Discussion: What are the impacts of reimbursement reform on process
improvement across the healthcare industry?
With the Affordable Care Act now six years old, it’s time to take a look at how quality and
performance improvement strategies have changed in this period, and identify what new
challenges may be on the horizon looking forwards. Pose your questions to this panel and
determine how to navigate the rapidly evolving landscape.
What will you learn?
g Determine to what extent board-level investment in performance improvement has changed
g Discuss how clinicians and healthcare professionals have reacted to a renewed focus on
quality and performance excellence
g Deep-dive how and to what extent performance metrics and the urgency for change been
affected
g Establish the impact of the above on the patient experience
Panelists include:
Valery Tarver, Director Management Engineering and Process Improvement,
The Ohio State University Wexner Medical Center
Charles Debusk, VP Performance and Process Improvement, UHS of
Delaware
18:00 Chairman’s Close

13. Register now at www.businessperformanceexcellencesummit.com
Pre-Conference Workshop Day Monday September 26th 2016
08:30 Workshop A: Beyond Automation: BPM and the Transformation of
Enterprise Technology
You count on technology to make your business more agile, compliant, and customer
focused. You’ve heard that advances in mobile and cloud will drive new ways for you to
engage your customers, empower your sales force, and take advantage of emerging
opportunities. How frustrating it is, then, to discover that familiar problems like a growing
IT backlog and a swollen portfolio of legacy applications still have a stranglehold on your
ability to respond to—much less anticipate—market conditions.
At the heart of these problems lies the stubborn persistence of the corporate technology
paradigm: buy a packaged solution and live with its limitations; or hire expensive, hard to-
find programmers, and embark towards building a custom application from scratch.
In this session, attendees will:
g Discover how BPM has grown from a technology of automation to one of transformation
g Hear how to deploy highly customized, responsive applications, without relying on
scarce programming resources or requiring numerous vendors’ packaged applications
g Identify how to leverage the changing enterprise development paradigm to positively
impact the relationship between the business and IT
Session facilitated by BP Logix
11:00 Workshop C: Back to Basics: Building an Integrated Business and Process Excellence
Framework that makes sense for your organization
Still relatively new to the world of process improvement within your organisation? Or
perhaps you are more mature but in the whirlwind of competitive pressures, restructures,
MA activities, you need to take stock and reset? In this session, you will go back to the
roots of process and performance excellence, and discuss how to achieve excellence
both strategically and tactically.
In this session attendees will:
g Understand the basics of different Business and Process Excellence Frameworks, and
how to blend different methodologies and tools for performance improvement
g Determine how to leverage an integrated business framework as a platform for business
improvement through continuous improvement, breakthrough problem solving and
quality by design
g Discover how to become a Learning Organization for consistent peak performance
Session facilitated by the Quality Group
08:00 Registration Coffee
Personalize your agenda throughout the day, and sign up for the sessions most relevant to your business needs
10:30 Morning Networking Refreshments
OR Workshop B: Are you listening?: Embedding the Voice of the Customer into process
design deliver first-class experiences and long-term customer loyalty
There are more platforms than ever across which customers can voice their grievances or
sing their praises. The most innovative and successful companies today are the ones who
have learned to listen to this feedback. Are you listening to your customers?
Don’t miss this workshop if you need tips on how to:
g Gather customer feedback across multiple channels and touch points to gain a holistic
view of customer pain points
g Pinpoint relevant stakeholders, processes and business enablers that will enable change
and create opportunity
g Develop and implement a customer-centric process improvement plan
For updates on the session facilitator,
visit www.businessperformanceexcellencesummit.com
OR Workshop D: Product Innovation: A lean process or learning process?
Lean innovation, unlike conventional product development approaches, embraces a
philosophy of not letting perfection get in the way of progress. With a focus on rapid trial-
and-error cycles and the Pareto principle, it creates a better environment for learning,
however the pace it moves means often valuable learnings are lost along the way!
In this workshop you will discover how to:
g Effectively debrief and capture learnings from both successful and failed product
launches
g Apply these learnings to the creation, evaluation and testing of new products
g Ensure learnings from lean innovation are transferred to product development teams to
reduce time-to-market and profitability of future product launches
For updates on the session facilitator,
visit www.businessperformanceexcellencesummit.com

14. Register now at www.businessperformanceexcellencesummit.com
13:00 Networking Lunch
16:00 Afternoon Networking Refreshments
18:30 Close of Workshop Day
14:00 Workshop E: Looking to the Future: How to Build a Digital Workplace Today for
Tomorrow
We all know the importance of digital transformation in achieving process excellence, but
is your organization struggling to keep up with the pace of change required by numerous
departments, teams, and processes? Today, rigid legacy tools or hard-to-customize point
solutions can take months or years to implement and simply do not match the needs
of your teams – leaving the majority of your workforce’s day-to-day outside the digital
workplace. Let’s fix that!
In this interactive session you will:
g Discover how to digitally transform your whole organization to increase your competitive
advantage and super-charge your productivity levels
g Determine how to capitalise on low-code to drive efficiency in a fast, flexible,
and easy way
g Develop a roadmap to ensure no process inefficiencies are left in your digital
workplace journey
Session facilitated by Quickbase
16:30 Workshop G: Translating Big Data into Big Improvements for your process
improvement programmes
The ability to deliver the right data, to the right employee at the right time is the
cornerstone to any successful business decision. But democratizing access to information
is only of value if your employees understand how to ask the right questions
In this session, you will gain tips on how to:
g Identify the systems and processes required to draw greatest benefit from your data,
whether Big or small
g Effectively break down information silos and combine data from differing technical
environments to identify areas for improvement
g Integrate insights into new process design and delivery to ensure each one adds
tangible business benefits
For updates on the session facilitator,
visit www.businessperformanceexcellencesummit.com
OR Workshop F: Making Better Business Decisions: Joining BPM and DMN to build better
business processes
A combination of Business Decision Management (BDM) and Business Process Modeling
(BPM) can create comprehensive, agile enterprise solutions. The OMG’s recent
publication of the Decision Model and Notation (DMN) provides a new industry standard,
allowing decisions to be modeled. Previously, elements of the decision had to be
introduced into and spread across processes, creating unnecessary complexity. Processes
respond to the outcome of the decision so modeling decisions create clarity in what the
process must do to be compliant.
In this session, attendees will:
g Uncover the Seven Steps of Decision and Process Discovery to develop slick
informational models and interpret data effectively
g Discover how to leverage Decision Management to strengthen the accuracy of
decisions and create greater agility by exposing the data and logic
g Hear practical applications of how decision models can be used to simplify process
models across supply chains, predictive maintenance and other business needs
Session facilitated by Signavio
OR Workshop H: Capitalising on robotics to automate processes and improve
enterprise-wide efficiencies
RPA and potential future cognitive computing capabilities are innovations poised
to transform many transactional-based processes, and may over the next couple of
years fundamentally change the nature of work. So what does this mean for the PEX
professional? In this workshop you’ll discuss the potential benefits and
applications of robotics, whether intelligent or otherwise, and
crucially:
g Identify which processes are potential candidates for
robotics
g Understand key pitfalls to avoid to ensure enterprise-
wide buy in for RPA implementation
g Assess the security, financial and labor management
risks of implementing an RPA strategy
For updates on the session facilitator, visit
www.businessperformanceexcellencesummit.com

15. Register now at www.businessperformanceexcellencesummit.com
Conference Day One Tuesday September 27th 2016
07:30 Registration and Coffee
08:00 PEX Network Chairman’s Welcome
08:20 How Verizon leverage process excellence as a platform for strategic innovation
The telecoms industry is one of the most rapidly changing in existence, with CSPs attempting to become the digital service providers that modern consumers demand. In this presentation, you
will discover how Verizon have embedded innovation and continuous improvement as a core component of their process excellence activities to increase business agility and keep up with
evolving customer needs.
What will you learn?
g Hear how to link innovation projects back to the strategic goals of your business to achieve buy-in from all stakeholders
g Discover how to leverage design thinking techniques to co-create new products and processes with different business units across the enterprise
g Establish how to strike the balance between enterprise-wide process standardisation and localised flexibility to encourage continuous improvement, innovation and knowledge sharing
Sisir Padhy, VP Process Excellence and Innovation, Verizon
09:00 Launching and Pivoting Pacific Gas Electric’s Enterprise Change department; Three Years On
PGE’s enterprise change department today consists of over 30 change leaders and runs over 100 transformation programs across differing lines of business; however it’s taken 3 years to reach
this point! In this session, hear how PGE have moved from a ‘tin cup’ approach to winning funding and work, to being seen as an elite taskforce for delivering complex work
What will you learn?
g Establish how to build a start-up function within an established business, and deliver quick wins to display value to key stakeholders across the enterprise
g Discover how to build and train business leaders on a consistent change management methodology that will enable self-sustaining business operations
g Discuss the pivot between seeking change management work and turning it away, and how to work effectively with business strategy teams to prioritise projects and ensure greatest ROI
Joe Rafter, Senior Director Enterprise Change, Pacific Gas Electric
09:40 Interactive Panel Discussion: 2016 – the year of the robot?
In this interactive QA-based session, RPA experts will share their experiences of implementing these new technologies, giving you the chance to learn
from their successes and setbacks, and arming you with the information you need to get the skeptics within your organization bought in
What will you learn?
g Identify which processes can benefit most from automation, and which require more human qualities
g Discover how to ensure your RPA and process engineering teams work closely together to ensure opportunities for RPA
are capitalized on
g Determine how to effectively manage the interfaces between automated functions and human activity to ensure
seamless process performance
Panelists include: Ryan Dunn, Director RPA and Project Management, USAA
Candy Conway, VP Service Delivery, ATT
10:20 Networking Refreshments

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Culture Capabilities
13:30 How Starwood have made process and performance improvement part of their
cultural DNA
Starwood Hotels’ North-America-wide Lean Six Sigma initiatives were born in the year
2000, and have grown significantly over time. This presentation explores the evolving tools
and methodologies utilised, and how the program has moved from low-hanging fruit and
quick-win scenarios to embedding performance improvement into long-term business
strategy, despite tough economic conditions and future MA activity.
What will you learn?
g Establish how to align performance improvement initiatives with overarching strategy to
gain C-suite and company-wide investment for projects
g Identify how to internally ‘sell’ and position your OpEx and performance teams to the
wider business to increase demand for support and the desire for improvement
g Determine how to develop a robust project handoff process to business owners to
ensure sustainable change and embed performance excellence into the DNA of the
business
Brian McGuire, VP North America Operations, Starwood Hotels
Sally Toister, Director Lean Six Sigma – North America, Starwood Hotels
10:50 Performance Excellence Interactive Discussions
Take the opportunity to discuss some of the key themes from the conference in more detail with your expert speakers, facilitators and peers. With each discussion limited to just 15 participants,
make sure you sign up in advance to secure a seat at your preferred session!
Process innovation
How can you prevent the strive
for excellence hampering
innovative change?
Enterprise agility
How can you develop a
flexible and ambidextrous
operational framework to
meet future business needs?
Digital transformation
How can you build a digital
workplace to remain
competitive in 2016
and beyond?
Big Data
How can you gather and
leverage deep insight into
process performance to
drive value-adding change?
Automation
How can you leverage robotics
and cognitive computing
capabilities to speed up
enterprise transformation?
Cultural change
How can you make
operational excellence and
continuous improvement
‘business as usual’?
Enterprise collaboration
How can you break down
silos and share information
to foster innovation and
improvement?
Customer centricity
How can you gain an
outside-in view of enterprise
performance to improve
customer-facing processes?
12:30 Networking Lunch
Enterprise Innovation
How Lincoln Financial Group bring public and controlled innovation into the heart of
enterprise operations
The world of finance and insurance has never traditionally been seen as innovative;
however with increasing cost pressures and customer expectations, change is vital to
continuous enterprise performance. This session will cover how Lincoln’s continuous
improvement team help their various business units to unhook from their current anchors
and think differently about solutions to business problems, to enable consistent sustainable
enterprise change.
What will you learn?
g Learn facilitation and structured thinking techniques to enable controlled, sustainable
innovation and solve specific business problems
g Hear how to build a reward and recognition structure for the crowdfunding of internal
ideas to break business inertia and encourage more general enterprise-wide innovation
g Establish how to build solutions around the innovative ideas of employees from different
business units to ensure their continued engagement and make every change
sustainable
Rizwan Khan, VP and Head of Enterprise Continuous Improvement,
Lincoln Financial Group

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14:50 Establishing Centres of Excellence to increase enterprise-wide performance and
capability
g Identify how to establish Centres of Excellence to define and evangelise best practice,
and benchmark cross-functional capabilities against these
- To what extent is process governance the responsibility of the CoE?
g Learn how to ensure your CoE moves from instruction to training, and training to
coaching to enable seamless inter-departmental knowledge sharing and upskilling
g Discuss how to leverage your CoE as the driving force behind a culture of continuous
capability improvement
For updates on your session leader,
visit http://www.businessperformanceexcellencesummit.com/
How Vodafone Global Enterprise gamify innovation to drive global intrapreneurship
g Here in the Valley the innovation bug is hard not to catch, but how can you ensure this
is effectively extrapolated across your different operating countries? In this session you’ll
hear how Vodafone Global Enterprise built their global network of over 50 innovation
champions around a central team of just 4 people, and how they are using these
projects to drive increased customer engagement, productivity and profitability.
What will you learn?
g Discover how to generate a culture of ‘intrapreneurship’ within your organization
g Identify the metrics and mechanisms you can use to track the performance of your
innovation function
g Establish how to gamify innovation to encourage enterprise-wide adoption and
investment of new ideas
Shannon Lucas, Director Innovation, Vodafone Global Enterprise
14:10 How Anthem’s Business Improvement Group engage key stakeholders to deliver
sustainable change
It’s common knowledge that aligning improvement and innovation priorities with strategic
goals is a great way to get buy-in at the start, but sustaining that support and willingness
to change is a whole different ball-park! This presentation will discuss how Anthem rebuilt
their Business Improvement Group (BIG) based on business acumen and adaptability,
not just OpEx skillsets, to ensure effective communication of new ideas and approaches
across the business and deliver sustainable change.
What will you learn?
g Discover how to move improvement activities from simply cutting costs to driving
change aligned with key business priorities, and adding value to the business
g Determine how to leverage your improvement function to work with different business
units to realize and action the suggestions of your innovation team
g Discuss how to flex your approach to effectively influence and inspire sustainable
change amongst different leadership teams and departments
Melissa Miller, VP Business Improvement Group, Anthem
How Boehringer Ingelheim move from pilot innovation program to enterprise
transformation
External hires are a great source of fresh and innovative approaches to business problems,
having built up expertise at a similar organization elsewhere. However, convincing senior
management that their new idea will work is no easy task. In this presentation, you’ll hear
how Boehringer Ingelheim are piloting their new production system to prove its value, and
embed new ways of thinking into the workplace.
What will you learn?
g Hear how to build a business case for piloting a new approach based on the results of
innovative programs from outside your organization
g Discover how to gain buy-in from key stakeholders to give your pilots the best chance of
success
g Establish how to move from pilot to performance, and roll out successful projects at a
global level
Fabio Garaycochea, Head of Business Process Excellence – US Operations, Boehrinfger
Ingelheim
I look forward to hearing how others balance agility and governance - I’d like to be
able to move faster, but we are limited by our capacity for change
Johnny Johnston, SVP Gas Business Enablement, National Grid, Speaker 2016

18. Register now at www.businessperformanceexcellencesummit.com
15:30 Interactive Solution Insight Session
Time to head out to the exhibition floor for this structured networking and learning session, where you’ll hear from the technology and solutions experts that have the answers to your specific change
or implementation challenges. Hand-pick up to 5 short presentations to attend and find out in just 5 minutes whether you could benefit from a future business relationship with a specific provider
16:10 Afternoon Networking Refreshments
16:40 250 to 1: Simplifying operations at National Grid
Like many businesses, National Grid has grown through MA activity, leaving multiple legacy process frameworks and IT systems behind. In this presentation, you’ll hear how they have
undergone an enterprise-wide process mapping and re-evaluation exercise, and are integrating legacy systems and processes to improve efficiency and deliver a clear, standardized
experience for employees.
What will you learn?
g Discover how to integrate systems from multiple merged/acquired legacy businesses to achieve enterprise-wide standardization
g Determine how to augment process mapping with visual performance and lean management capabilities to build a robust and agile performance excellence strategy
g Discuss how to leverage the results from early simplification pilots to deliver enterprise-wide simplification and improvements
Johnny Johnston, SVP Gas Business Enablement, National Grid
17:20 Interactive Panel Discussion: How can you develop a business culture in which process improvement and innovation can flourish?
In this interactive panel discussion, performance professionals from across multiple industries will share their advice on how to successfully engage all areas of your business with process
improvement initiatives
What will you learn?
g Discover how to ensure process improvement is seen as not just a cost-cutting exercise but a value-add to the business
g Determine how to break down silos, politics and protectionism across the enterprise to enable innovative and transformative decision making
g Establish how to break down the terminology and jargon of the process professional and use “business speak” to engage all levels of the business with your efforts
g Hear top tips for ensuring continued C-suite engagement and investment for process improvement and innovation
Panelists include:
David Endre, VP Business and Process Improvement, Caesar’s Entertainments Elizabeth Douglas, President and COO, WikiHow Anna Misheev, Global Operational Excellence Lead,
Russell Ollie, Director Operational Excellence, General Motors Ali Aydar, CEO, Sporcle Uber
18:00 Quick-Fire Performance Excellence Strategies
In this session, six speakers will each have up to six minutes to share a new way of working or strategy. They can use any
media they like to get information across to the audience – the only rule: no Powerpoints! Delegates will then vote via
their conference apps for both the most engaging speaker as well as the most innovative new idea
Speakers include: Deborah Lindway, Director Enterprise Lean Six Sigma, KeyBank
Denis Jaquenoud, COO, Pacific Union
18:30 Chairman’s Close Networking Drinks
It’ll be great to deep-dive how companies are overcoming challenges regarding the
desired pace of change and improvement
Ryan Dunn, Director RPA Project Management, USAA Speaker 2016
All of the speakers and presentations were good and effective – I got some
great takeaways
Customer Quality Manager, Zebra Technologies Delegate 2015

19. Register now at www.businessperformanceexcellencesummit.com
Conference Day Two Wednesday September 28th 2016
08:00 Registration and Coffee
08:30 PEX Network Chairman’s Welcome
08:40 Interactive Panel Discussion: Operational Excellence and Innovation - Evil Twins or a Match Made in Heaven?
This discussion will bring together innovation and operational excellence departments to discuss the frustrations and tensions that can often arise between these two areas, and define potential
synergies and ways of working together to drive continuous improvement across the organization. Bring along your process innovation challenges to pose to these experts and go home ready to
inspire your colleagues to drive radical change across your business!
Panelists include:
Rizwan Khan, VP and Head of Enterprise Continuous Improvement, Lincoln Financial Group
Sisir Padhy, VP Process Excellence and Innovation, Verizon
Swetal Desai, VP Business Process Improvement, HPE
Scott Paape, VP Rapid Continuous Improvement, Dr Pepper Snapple
Moderated by SIT Partners
09:20 How Peter Drucker Made Organizations Successful and You Can, Too
Peter Drucker was one of the most remarkable geniuses of our time. He was a teacher, a writer, and a social ecologist. Organizations made millions following his counter-intuitive advice. As his
PhD student, he taught me things about making organizations successful that I never knew. Using his methods I became an Air Force general and led numerous organizations in and out of the
military successfully. In this session you will learn:
g The basic decision every would-be leader needs to make
g How to abandon profitable products, practices, and businesses to become successful
g How to solve problems not with your experience and knowledge, but with your ignorance
And much, much, more
Dr. William A. Cohen, President, CIAM, Author of Peter Drucker on Consulting
10:00 Moving out of start-up mode – the Snap Kitchen Story
Snap Kitchen, the one stop healthy meal shop, today has 40 stores across a few key cities, and is valued at around $86million.
However in just a few years, they are looking to more than quintuple this to 200-250 stores and become a $500million
operation. This session focuses on their journey from start-up to established enterprise, and how to continue to deliver a
personalised, customer-focused service for at a much wider scale.
What will you learn?
g Establish how to develop scalable but robust operational frameworks that can be rolled out across multiple sites
g Discover how to maintain the speed of moving from vision, to strategy, to execution and deliver business agility at a
large scale
g Discuss the principles of start-up thinking that you can apply in your business
Dale Easton, COO, Snap Kitchen

20. Register now at www.businessperformanceexcellencesummit.com
10:40 How Banc of California leverage OpEx to support and sustain rapid business growth
Over the past year, Banc of California has been the top bank for shareholders across the US, with a share value rise from $12-$20, leading to massive business growth. With rapid expansion comes
a renewed focus on building robust and scalable business processes, and this session will focus on BoC’s journey to ensuring their processes and structures do not lag behind current and future
business needs.
What will you learn?
g Discover how to evaluate your staffing models and determine future FTE requirements to sustain a rapidly growing business
g Identify how to effectively map and document processes and policies to prevent knowledge dilution as your business expands
g Establish how to quickly move from projects to performance and strategically create subject matter experts across the enterprise to embed best practices into each new or growing
department
Marvin Raymundo, SVP Continuous Improvement Operations, Banc of California
11:20 Networking Refreshments
Silicon Valley Showcase
11:50 How Way.com strive for performance, and not product, perfection to scale up on the start-up scene
The start-up scene and venture capital landscape has changed significantly over the past 5-10 years –proven concepts, rather than ideas, are much more likely to win investment and scale
up fast. In this session Sharada will draw on her 20+ years of experience working for organizations of varying sizes, and share key learnings of how to deliver performance excellence and proven
concepts to investors in the start-up world.
What will you learn?
g Identify which business fundamentals you can take from large scale multinationals when building a start-up, and which aspects are less important
g Discover why product and process perfection is not always required to build and grow a successful organization
g Establish how to identify what your customers really want to deliver targeted products and services and build a customer-centric business
Sharada Bose, COO, Way.com
12:20 How AnchorFree diversify products and propositions to ensure consistent enterprise growth
As a small to mid-size tech company attempting to secure a foothold in Silicon Valley, competition for talent and product differentiation versus some of the well-
established giants can be tricky. In this session, hear how AnchorFree are leveraging their small size and agility to compete at a global level, and diversifying their
product sets to ensure their business keeps growing
What will you learn?
g Determine how to compete in the war for talent to ensure first-class product development
g Discover how to diversify your product sets to ensure continued enterprise growth in a crowded market
g Establish how to leverage product success in the B2C market to develop an attractive B2B market proposition
Michael D. Geer, COO, AnchorFree
12:50 Rotating Innovation Tables
In this session, delegates will split into groups, and a different challenge will be posed to each table, which they have 12
minutes to address and write a response to. Delegates will then move to the next table, where they will have 9 minutes to
develop the ideas of the previous group. This will continue with 6 at the following table and 3 at the final. Delegates will
then return to their original table and feedback their combined solutions to the floor.
13:15 Lunch

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Enterprise Collaboration
14:00 How MassMutual leverage collaboration and collective intelligence to drive
innovation and performance excellence
Avoiding information overload whilst providing employees with the insight they need
to drive business agility is a complex balance to strike. In this presentation, you’ll hear
MassMutual Financial Group’s approach to knowledge management, and how a
collective intelligence culture within MassMutual’s IT function has already improved ROI of
IT investments by 20%.
What will you learn?
g Establish how to leverage AI and cognitive science to better understand the connection
between different activities, and empower employees with the knowledge they need to
drive improvement and innovation
g Hear how to design and implement a communities of practice framework to ensure
employees have access to the projects and data most relevant to them
g Discuss how to employ a collective intelligence approach that includes the voice of all
employees to deliver successful culture change
Gopika Kannan, AVP Knowledge and Innovation Practices, MassMutual Financial Group
14:40 Enterprise collaboration – From IT solution to business-wide strategy
g Identify the potential impacts of enterprise collaboration implementation on
productivity, innovation and time-to-market
g Determine how to navigate the sea of tools and approaches to build a holistic
collaboration strategy that works for your business
g Establish how to build on the ‘human’ factor to encourage adoption of collaboration
tools across the enterprise to ensure the greatest business impact and ROI
g Discuss to what extent social media should be incorporated into your collaboration
strategy, or to what extent it blurs the lines between workers’ professional and private
lives
g Learn how to ensure seamless integration of collaboration tools to prevent multi-tasking
and context switching from decreasing productivity
For updates on your session leader,
visit http://www.businessperformanceexcellencesummit.com/
Enterprise Visibility Analytics
Discover how to align process with business intelligence to increase visibility and
optimise long-term performance
g Determine how to align your process and business intelligence metrics to gain continual
feedback and gain a holistic view of process performance in near-real-time
g Learn how to leverage this enhanced view of process performance to model the effects
of specific process changes on business results and make data-driven decisions
g Establish how to leverage structured and interoperable architectures across your
business to deliver this closed-loop performance analysis and enable continuous
improvement
Yasmine Ndassa, Senior Director Process Analytics, Comcast
How Commerce Bank measure the effectiveness of BPM to prioritize projects and
deliver optimal business impact
Commerce Bank’s BPM practice has matured significantly over its 5-year history, and today
rather than pitching business units for work, sometimes has to turn it away! This session will
focus on how they have therefore improved the way they track the benefits of BPM to
different business problems, to ensure resource is spent delivering greatest business impact
What will you learn?
g Identify how to calculate the direct and indirect financial benefits of applying BPM to
different business problems
g Determine how to use this analysis to prioritize improvement projects based on the most
pressing enterprise requirements
g Hear how to partner successfully with similar IT groups across the business to consolidate
efforts, spread workload and ensure enterprise-wide systems and process consistency
Christy Hartner, Senior Vice President BPM, Commerce Bank
15:20 Networking Refreshments

22. Register now at www.businessperformanceexcellencesummit.com
Customer Centricity
15:50 How eBay embed the customer into the heart of enterprise operations
As customer expectations continue to rise, so does the level of service you need to deliver.
In this session, you’ll hear Steven’s journey from OpEx to customer experience, and now to
his current role fixing some of the eBay buyers and sellers’ greatest pain points.
What will you learn?
g Establish how to leverage customer journey maps to identify what customers really want,
rather than what employees think they want
g Discover how to leverage Voice of the Customer and feedback tools to develop
customer-centric products and processes
g Identify how to build improvement strategies around the greatest customer pain points
to improve long-term satisfaction
Steven Carle, COO Global Shipping, eBay
16:30 How American Water leverage direct feedback and journey mapping to build a trust
bank with their customers
As a market monopoly, it can be easy to rest on your laurels and care little for customers –
what other choice do they have? However, American Water have taken a different attitude:
building up a trust bank with customers will help stave off future competition, and also induces
forgiveness if things ever do go wrong! In this session you’ll hear how bringing customers and
businesspeople together for open discussions and feedback sessions has already driven major
improvements at American Water, and will continue to do so in the future.
What will you learn?
g Discover how to leverage customer feedback to identify which processes customers
care most about, and prioritize process improvement plans accordingly
g Establish how to develop journey maps and co-create new processes directly with
customer focus groups
g Identify how to leverage these journey maps to identify and fix the high-volume front-
end processes that if fail, could have the greatest negative impact on customers
Robert Quinn, Senior Director Process Excellence, American Water
17:10 How Freedom Mortgage gamify BPM to deliver service excellence for customers
There are many benefits to BPM adoption, however to realise the full business benefits,
both in terms of enterprise performance and customer satisfaction, employees need to
want to deliver! In this presentation you’ll hear how Freedom Mortgage have gamified
their award-winning BPM implementation as a carrot rather than stick approach to
delivering service excellence for the end user customer.
What will you learn?
g Identify how to engage all areas of the business with BPM to improve both internal and
customer-facing processes
g Discover how to leverage gamification of BPM to reward employees for achieving their
goals to optimize enterprise performance and enhance the customer experience
g Hear how to use gamification to generate a culture of collaboration and continuous
customer experience improvement
Alan Hester, SVP Service Excellence, Freedom Mortgage
Enterprise Agility
Establish how to leverage the cloud for real-time business performance and agility
g Discover how to capitalise the infrastructural elasticity of the cloud to drive enterprise
agility and performance excellence
g Evaluate differing cloud deployment models and hybrid approaches that meet the
needs of your business
g Determine how to link IT and commercial requirements to ensure the greatest impact of
cloud technologies
g Assess the potential role of your IT department as enterprise agility and change leaders
For updates on the speaker panel, please visit www.
businessperformanceexcellencesummit.com
How AkzoNobel balance stability and flexibility to improve capacity whilst
effectively responding to changing business needs
In the world of chemical production, standardization has long been the preferred method
of reducing costs and increasing productivity. However, sometimes you need to make
exceptions to this rule to drive innovation in the long term!
What will you learn?
g Discuss the link between an engaged workforce and improved capacity and innovation
and how to reconcile this with the need for enterprise-wide standardization
g Establish how to work closely with corporate finance to quantify the value of each
project on bottom-line performance and identify whether standardization or flexibility is
required
g Determine how to generate a continuous improvement culture to ensure continued
capacity optimization and workforce change responsiveness
Victor Vizzuett, Director Continuous Improvement and Project Management, AzkoNobel
How RWE embed innovation and agility into the DNA of the enterprise
Like a large-scale organization, DNA is made of millions of tiny parts, so in order to
embed change into the DNA of an enterprise, there are potentially millions of factors
and stakeholders to consider! In this presentation you’ll learn why and how RWE set up
their Silicon Valley New Ventures team, and how they are using this as a platform for
widespread enterprise change.
What will you learn?
g Hear how to take a start-up approach and completely rethink the way you build
products and processes, to reduce costs whilst delivering better customer and employee
experiences
g Establish how to take senior leadership on the innovation journey to ensure they are
invested in new ideas from the start, and change is successfully adopted
g Discover how to build new data-driven business models that will enable you to compete
in 2020 and beyond
Andreas Berger, SVP Global Innovation Co-operation, RWE
17.50 What’s Next for Operational Excellence?
So you’ve found an OpEx strategy that has been working, and delivering consistent results. But in an era of digital disruption, IOT and social media what is operationally excellent today may
be little more than average tomorrow! As we move towards the end of the conference, this interactive panel will enable experts share how they have achieved their current state of play, and
discuss the next steps they are taking to drive innovative change and growth
What will you learn?
g Assess the success factors for operational excellence in 2016 and beyond
g Discover new business and service models that are likely to emerge in the future
g Identify key actions you can take now to drive innovative and value-adding change
Luis Wu Cuan, Sr Director Operations Excellence, SunEdison Nancy Scott, VP Global Head Legal Process Excellence, AIG
18:30 Chairman’s Close and End of Conference

23. Register now at www.businessperformanceexcellencesummit.com
Reasons you should sponsor Business Performance Excellence USA 2016
Pre-Event On-Site Post-Event
Thought
Leadership
g Whitepaper email
marketing
g PEX Network
newsletter placement
g Client-led keynotes
testimonials
g Workshops and
Discussion Groups
g Tech demonstrations
g Whitepaper/
presentation placement
on PEX Network or the
event site
g Presentation
marketing to other
events in the series
Lead
Cultivation
g Targeted delegate
acquisition campaigns
g Prospect listing
g On-site introductions
g Private lunches and
breakfast briefings
g Evening networking
sessions
g Email introductions
g LinkedIn introductions
g Access to PEX
Network community
Brand
Awareness
g Online presence on
event website
g Listings and logos on
all event materials
g Lanyard / App / VIP
Room sponsorship
g Literature seat drops
and flyer handouts
g Post-event email
g Survey sponsorship
g Social media
marketing
On the basis of sponsor and delegate feedback, PEX Network have embraced a more flexible and
consultative approach and innovated our platforms, marketing channels and service delivery.
This is all because we are dedicated to ensuring a return on our sponsor’s investment, and as such
want to work with you to build bespoke packages that are tailored to your individual goals.
We offer a comprehensive range of platforms, media, networking opportunities and marketing
channels to deliver your objectives. In consultation with our expert team, you can mix a variety of
activities that meet your specific business development needs:
Thought leadership – showcase your experiences and key differentiators
Branding – Gain maximum exposure and prominence in a competitive market
Networking – Maintain existing relationships and make new contacts
What did past PEX Network sponsors think?
Utilising The Process Excellence Network has added
significant value to i-nexus. Working with the PEX Network
team to reach out to our target audience has proved very
effective and has allowed us to raise awareness of the i-nexus brand
and educate the market on the emerging discipline of Business
Execution. As such I would not hesitate to recommend working with
PEX Network and plan to continue using this platform for driving new
business in the future.
Marketing Manager, i-nexus
We have been working with PEX for many years and it’s been
a great partnership.
CEO, The Quality Group
“This event has been invaluable
for productive networking. It
gave us the opportunity to meet
with peers - and allowed my team to
further current partnerships and have
conversations which probably would not
have occurred otherwise
Vice President, Global Leader -
Operations Supply Chain Consulting,
IBM Global Business Services

24. Register now at www.businessperformanceexcellencesummit.com
BP Logix
Process Director from BP Logix combines intelligent BPM and dynamic case
management into a single innovative solution. Process Director enables you to
rapidly develop sophisticated business applications without programming. Process
Director is available in the cloud or in your data center, featuring an intuitive user
interface that is browser-based and mobile-friendly. Driven by Process Timeline™, a unified platform for both
structured and ad hoc processes, Process Director offers unmatched efficiency and business insight. Process
Director is also available to technology partners on an OEM basis, enhancing existing solutions with the
capability and flexibility of an innovative and powerful BPM platform.
www.bplogix.com
iGrafx
iGrafx process management and analysis solutions empower organizations to
achieve maximum performance. iGrafx captures and communicates the
alignment of strategy, people, processes and technology, and unites the entire
organization around delivering business value. iGrafx delivers strategic and operational decision support to
enable our customers to become and remain world class competitors. For over 20 years, iGrafx products
and services have been helping companies of all sizes across the globe manage their processes and
optimize their business. For more information, please visit www.igrafx.com
www.igrafx.com
Pacific International
Pacific provides leading national and international businesses with executive search and
recruiting services in people, process or technology change and strategic
transformation leadership positions. With decades long pedigree and years of
intellectual capital, Pacific’s growth has been driven by our passion for bringing together
talented professionals and innovative organizations.
Our agile executive search and recruitment methodologies deliver effective results to clients across multiple
industry sectors including Financial Services, Energy, Manufacturing and Information Technology. Exclusive
service is the essence of our ‘Business Class Recruitment’ offering, understanding your organizational
objectives, operations, values and culture to deliver the professionals you need to get the results you want.
Our in-house researchers undertake detailed market research while our existing network of relationships are
a key part of our search process. Final quality assurance is delivered by our pre-screening video interviewing
service which allows our clients to view a range of shortlisted candidates answering bespoke questions
alongside their CV or resume and consultant notes on candidate delivery track-record.
Operating from the US, UK and Australia, Pacific’s staff and network have facilitated over 350 Change
initiatives in 26 countries, demonstrating true international reach and uncompromising quality.
www.pacific-international.com
Signavio
Signavio is the world’s first integrated platform combining both Business Process
Management (BPM) and Business Decision Management (BDM). The Solution
provides an ideal environment for modeling, analyzing and improving your business
processes and decisions. Signavio helps you to reduce risks, while increasing
compliance and transparency throughout your organization. Register for our free 30 day BPM trial at www.
signavio.com/try or stop by our booth and say hello!
www.signavio.com
OpusWorks
OpusWorks® by The Quality Group provides blended learning solutions for Process Improvement (Lean, Six
Sigma, Project Management). Our revolutionary Learning Deployment Platform, OpusWorks®, powers the
creation, customization, and distribution of all our products and services.
OpusWorks® courses feature compelling interactivity to engage adult learners and a full suite of tools to
support instructors and deployment leaders. We proudly serve a diverse client base, including corporate
clients, government agencies, hospitals, and academic institutions. Our superior content, the expertise of our
Master Champion Black Belts, and the personal attention provided by our team ensure effective knowledge
transfer, rapid results and sustainable culture-change.
www.opusworks.com
QuickBase
QuickBase is focused on helping businesses of all sizes drive productivity and
digitally transform their organizations. The platform’s unique low-code interface
enables users to create custom applications faster and easier without learning
code. Today, QuickBase is used by more than 6,000 customers, including half of the Fortune 100, across a
variety of industries and use cases.
www.quickbase.intuit.com
Bizagi
Bizagi offers a intuitive BPM platform powering $10bn transactions for 500 enterprise
customers worldwide. Bizagi disrupted the BPM market with its freemium model, an
agile methodology delivering the first process into production in just 7 weeks
explaining Bizagi’s 100% project success rate. Bizagi is headquartered in the UK with
offices in Europe, Latin America and the US.
www.bizagi.com
Check-6
Check-6 is the only operationally-proven solutions partner with elite military leadership
experience that embeds people, processes and technology to deliver the lasting results
that matter to you. Check-6 brings 100+ years of best practices and operational
experience in continuous improvement from military aviation, commercial aviation and
Navy nuclear-powered operations. Check-6 implements practical onsite solutions in
process, leadership and team behaviors that accelerate positive results in productivity,
cost reduction and safety.
IBM
IBM is a globally integrated technology and consulting company headquartered in
Armonk, New York. With operations in more than 170 countries, innovation is at the
core of IBM’s strategy. IBM’s cognitive business operations are processes and
decisions that can help your company sense, respond and learn. Business
operations infused with cognitive capabilities capitalize on data to heighten awareness of workflows,
context and environment. Cognitive business operations continuously learn, yielding more accurate
forecasting and greater operational effectiveness—and decision making at the speed of streaming data.
Learn more at http://ibm.biz/cognitivebusinessops
Sponsor Profiles

25. Register now at www.businessperformanceexcellencesummit.com
Sponsor Profiles
CANEA ONE
From Strategy To Execution: From Strategy - CANEA ONE first helps your organization
map its strategic goals and objectives. Then through its integrated platform it helps
you keep track of key performance indicators, key resources, key projects, and key
organizational processes. To Execution - CANEA ONE helps your organization build an efficient, fully
automated way of doing business. Whether its automated workflows, improved analytics or improved
project management CANEA ONE will make you a better company.
www.canea.com/it-solutions
SIT Partners
SIT stands for Systematic Inventive Thinking®, which is the name of both our company
and the method we have developed to help organizations achieve their objectives
through innovation.
Most business leaders have long agreed that in order to grow organically, innovation
and creative thinking must be encouraged. Recently, leaders have come to recognize
that innovation is also crucial for breakthrough solutions to tough productivity and process management
issues. SIT offers programs that help organizations develop the culture and practices through which
innovation thrives. In these programs, we work with you to generate and implement ideas that are both
innovative and practical; we teach skills that help you think and act differently in an effective way; and assist
in designing the structures that will help innovation become consistent, systematic, and reliable.
SIT Ltd. is a privately owned company based in Tel Aviv, Israel, with offices or affiliates on 5 continents. Since
1995, we have worked in 69 countries in North and South America, Europe, Africa, Asia, Australia and the
Middle East. Our most recent book, ‘Inside the Box’, has already been translated into 13 languages.
www.sitsite.com
Microsoft Project
At Microsoft, we work to help people and businesses realize their full potential.
Solutions such as Microsoft Project and Visio help organizations, both big and
small, prioritize investments, manage resources, and achieve executional
excellence across a variety of initiatives. Project, built on Office 365 platform,
offers a variety of best-in-class tools to helps teams collaborate, communicate
and make smarter business decisions. To fit the unique needs of our customers, Project offers a variety of
flexible deployment options such as Online, On-premises or hosted.
www.microsoft.com/project
MicrosoftVisio
Visio, the one-stop diagramming solution to simplify and communicate complex
information, Whether you want to quickly capture a flowchart that you
brainstormed on a whiteboard, map an IT network, build an organizational
chart, document a business process, or draw a floor plan, Visio helps you work
visually.
www.microsoft.com/visio
Hospital IQ
Hospital IQ is the leading predictive analytics platform improving operational
efficiency in hospitals through smarter data-driven planning and management.
The company works with leading institutions such as Brigham and Women’s
Hospital to systematically align resources including staff, operating rooms and inpatient beds with patient
flow. Hospital IQ’s automated business intelligence, “what-if” scenario modeling and real-time predictions
empower executives to lower cost, reduce uncertainty and improve the quality of care within and across all
major areas of a hospital. The company was founded by a veteran team of operations management and
software engineers driven by a mission to improve hospital efficiency. The company is headquartered in
Newton, MA.
www.hospiq.com

26. Register now at www.businessperformanceexcellencesummit.com
The PEX Network Promise
If you’re still undecided on whether to sign up or not, this is our pledge to you.
Here at PEX Network, we make this promise for each and every event we run.
And we never make a promise we can’t keep.
What we will deliver
Cutting edge, informative first-hand case studies from Europe’s leading Director, VP and
C-level process and operational excellence practitioners and strategists
An agenda that has been developed in consultation with 40+ of your peers – our focus is
solely on covering the topics YOU want to learn about, and ensuring our events are created by
OpEx professionals, for OpEx professionals
Opportunities to network with our vendor partners, who have been cross-checked with our
speaker faculty and/or advisory board to ensure they really are best-of-breed providers who
can help you address your current challenge
A dedicated pre-conference focus day with dynamic workshops on the topics chosen by YOU
A unique and innovative programme structure to break the monotony of Powerpoint
presentations – participate in speed networking sessions, interactive discussion groups,
ideaPitches and much more!
2015 saw team attendance from companies including:
g Participate in different stream sessions,
workshops and interactive discussions for
maximum learning
g Spend some time out of the office bonding
and sharing ideas with your colleagues
g Collaborate and develop take-away action
plans for your business
g Split the exhibition hall and make sure you
meet with all our trusted vendor partners
g Hear sessions focused on leadership, team
and employee engagement for new ideas
to take home
g Benefit from exclusive group discounts:
- Groups of 4 or more booking at the same
time from the same company receive a
10% discount.
- 7 or more receive a 15% discount.
- 10 receive a 30% discount.
It’s better when you attend in teams
Meet the Business Performance Excellence USA Team
Zoe Amos
Event Director
Zoe.amos@iqpc.co.uk
Christopher Wagland
Senior Campaign
Manager
enquire@pexnetwork.com
Luke Webber
Head of Operations
Luke.Webber@iqpc.co.uk
Martina Simon
Digital Marketing Manager
enquire@pexnetwork.com
Vrinda Nathany
Senior Marketing Manager
Vrinda.Nathany@iqpc.co.uk
Zoe Hennessy
Sponsorship Director
sponsorship@iqpc.co.uk
Juliana De Blanc
Sponsorship Director
sponsorship@iqpc.co.uk
For speaking opportunities,
contact:
For sponsorship opportunities,
contact:
To register as a delegate,
contact:
For press or marketing
opportunities, contact:
For logistics enquiries,
contact:
To engage with the PEX Network
community, contact:

27. Register now at www.businessperformanceexcellencesummit.com
San Francisco: the Home of Business Performance Excellence USA
Decided to take an extra day or two out of the office? PEX Network have put together some of our favourite San Franciscan hotspots.
FOR CULTURE VULTURES
Golden Gate Bridge, likely the most photographed site in the city, connects San Francisco
with Marin County and other districts further north. Opened on May 28th, 1937, the bridge
took four years to build and at the time of its completion it was the longest suspension bridge
in the world. The bridge, flood-lit in the evening, is approximately 2 miles long.
The notorious Alcatraz penitentiary, located on Alcatraz Island in San Francisco Bay, is one
of America’s most infamous prisons. It operated for almost thirty years, receiving a total of
1,576 convicts in it’s time, including some of America’s most well known prisoners like Al Capone
and the “Birdman”.
Your Stay at
The Hyatt Fisherman’s Wharf
FOR NIGHT OWLS
Fisherman’s Wharf, home of BPE USA, was once the Little Italy of San Francisco, and is an
area known for its shops, restaurants, and beautiful setting along the waterfront. Arrange a
fishing charter, join a sunset cruise, visit Pier 39 or the Wax Museum, or simply stroll around and
get a flavor for the city.
San Francisco’s Chinatown is both the largest outside of Asia and the oldest of its kind in
North America. Almost completely destroyed in the 1906 earthquake, Chinatown was rebuilt
entirely in the Chinse style, with temples, theaters, workshops, small businesses, stores, antique
and souvenir shops, teahouses and pharmacies with their old nostrums.
FOR SCIENCE BUFFS
The California Academy of Sciences in Golden Gate Park is both an architectural wonder
and a multifaceted museum. This state of the art “green” building with a sustainable design
has a 2.5 acre Living Roof, and contains a natural history museum, planetarium, aquarium,
rainforest, and more.
The Exploratorium, whilst largely targeted towards children and families, is a premier science
museum that can really be enjoyed by anyone. There are a huge number of diverse exhibits
covering various areas of interest, all of which are designed to educate and entertain.
The PEX Network team have been working
hard to ensure your stay in San Francisco is as
stress-free and comfortable as possible, and
negotiated a great rate for all delegates,
speakers and sponsors at the Hyatt
Fisherman’s Wharf!
https://resweb.passkey.com/go/BPE2016
Why book using our link?
g Guaranteed best rate available at the
conference venue
g No resort fee - Usually $25 per night!
g Automatically included in a prize draw to
win complimentary upgrade to a Deluxe
Suite for the duration of your stay

28. Please photocopy for each additional delegate
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please call us to confirm your booking.
5 WAYS TO REGISTER
Venue:
Hyatt Fisherman’s Wharf, San Francisco, CA
Accommodation:
Travel and accommodation are not included in the registration fee.
For the best rates available at the Hyatt Fisherman’s Wharf, please make your
hotel reservations via the link below
https://resweb.passkey.com/go/BPE2016
VENUE ACCOMMODATION
TERMS AND CONDITIONS
Please read the information listed below as each booking is subject to IQPC
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you accept these terms. Payment Terms Upon completion and return of the
registration form full payment is required no later than 5 business days from
the date of invoice. Payment of invoices by means other than by credit card,
or purchase order (UK Plc and UK government bodies only) will be subject
to a $99 (Plus VAT) processing fee per delegate processing fee. Payment
must be received prior to the conference date. We reserve the right to
refuse admission to the conference if payment has not been received. IQPC
Cancellation, Postponement and Substitution Policy You may substitute
delegates at any time by providing reasonable advance notice to IQPC. For
any cancellations received in writing not less than eight (8) days prior to
the conference, you will receive a 90% credit to be used at another IQPC
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such credit. An administration fee of 10% of the contract fee will be retained
by IQPC for all permitted cancellations. No credit will be issued for any
cancellations occurring within seven (7) days (inclusive) of the conference.
In the event that IQPC cancels an event for any reason, you will receive a
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year from the date of cancellation. In the event that IQPC postpones an
event for any reason and the delegate is unable or unwilling to attend in on
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Except as specified above, no credits will be issued for cancellations. There
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postponement of an event. IQPC shall assume no liability whatsoever in
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For purposes of this clause, a fortuitous event shall include, but not be
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Please note that while speakers and topics were confirmed at the time
of publishing, circumstances beyond the control of the organizers may
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speakers and/or topics if necessary without any liability to you whatsoever.
Any substitutions or alterations will be updated on our web page as soon
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includes keynote, topic and panel sessions where the presenters agree to
grant permission for their presentation/sessions to be audio and/or video
recorded by IQPC and further agree to release all rights to IQPC related to
the contents of the recording, its distribution, sale, reproduction, broadcast
in whole or in part and without limitation or compensation. Please be aware
that in respect of this IQPC cannot guarantee the inclusion of any or all
sessions until after the conference has taken place.
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Team Discounts
Team of 4 - 6 10% on any ticket
Team of 7 - 9 15% on any ticket
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Solution Providers Consultants
Standard Price - 2-Day Pass $3,599
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Early Bird - Book by Friday 24 June 2016
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