This document is a resume for Aisha R. Tillman, who has over 20 years of experience in social services. She has a Masters in Social Work and international experience. Her career has included positions as a field care manager, social worker, graduate assistant, case management specialist, and house supervisor. She has expertise in areas such as employee training, resource coordination, and program development.

1. AISHA R. TILLMAN
27971 Rollcrest Rd. Unit #14
Farmington Hills, MI 48334
aisha.tillman@gmail.com ~ Cell (248) 470-3912
Qualifications Profile
Highly accomplished and seasonedprofessional with 20 years of experience in the social services field. Capable of
working within a multidimensionalenvironment. Specializing in policy, planning and administration, with
documented success in process and organizational outcomes. Guest Speaker and trainerwith highly developed
communication and interpersonal skills. Adeptindelivering strategies ofmaturation and overcoming challenges of
limited resources,time and financial constraints that createquality, effectiveand comprehensiveservice.
CORE COMPETENCIES
 Microsoft Office
 Engagement/Retention
 New Hire Mentor
 WebEx
 Employee Relations
 Windows OS
 MAC OS X & iOS
 Research/Resources
 Presenter
 Adjunct Facilitator
 Coordinating/Planning
 Training & Coaching
EDUCATIONAL BACKGROUND
Masters of Social Work (2006) ~ Western Michigan University Kalamazoo, MI
International Social Work Practice (2005) ~ Florida State University London, Paris, Valencia
CAREER HIGHLIGHTS
 Virtual Facilitator Certification.
 Presenter for regional/weekly team meetings and care management staff trainings.
 New Hire Trainer and on boarding support.
 Champion in collaboration among leaders and corporate resources.
 Experienced in development/organization of training materials.
 Subject Matter Expert of internal and community resources
 Guest lecturer at the Michigan School of Professional Phycology.
PROFESSIONAL BACKGROUND
Humana At Home (2008 - Present)
Field Care Manager
 Manage a caseload of Long Term In Home Humana Medicare members through weekly in home visits and
phone contacts.
 Orchestrate individualized action plans, coordinate community resources, liaison between providers and
member.
 Subject matter expert with company operating systems,Rosalind and CGX.
 New hire mentor, outreach/recruitment/retention expert, field training for new staff.
 Motivate and Inspire team members, trainer of required HEDIS/NCQA material.
Gaston County Dept ofSocial Services (2006-2008)
Social Worker III/ Family Assessor
 Proactively investigated allegations of child abuse, neglect, and partnered with community agencies to
provide pertinent services for families and children.
 Directed and systematized relevant staff trainings in order to develop effective materials and implementation
of company objectives.
 Provided individual/group counseling to children and families by facilitating treatment meetings.
 Conducted home visits focused at improving the well-being of my clients.

2. AISHA R. TILLMAN
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Kalamazoo Valley Community Collage (2003-2006)
Focus Program Grad Assistant
 Organized student events/activities through educational/interactive workshops.
 Maintained student database,monitored academic progress and mentored students.
 Acted as a student advocate/liaison between faculty/staff.
Starr Vista Care Management Organization (2002-2003)
Case Management Specialist
 Collaboratively worked with community agencies engaged in treatment services for youths
 Led structured family planning meetings
 Sustained weekly and monthly contact with youths to ensure appropriate support and services
 Accountable for updated service plans and attending court hearings
Federation of Youth Services (2001-2002)
House Supervisor
 Ran and simplified individual, group,and family therapy sessions while implementing domestic practice and
self-esteem workshops
 Researched available community resources and coached clients on contacting and utilizing resources with
particular focus on education and employment.
Professional Memberships: Delta Sigma Theta Sorority, Inc.