SlideShare a Scribd company logo
how to
grow your business
with an API Bruno Pedro • March 2017
ABOUTME
• Since 2004 has been building hundreds of API integrations
• 2008: Co-founded tarpipe, a predecessor to IFTTT and Zapier
• 2016: Co-founded Hitch, API community & support platform
Bruno Pedro@bpedro
PARTI
THE WHOLE PRODUCT
WHOLE PRODUCT
(…) a whole product is a generic product
augmented by everything that is needed for
the customer to have a compelling
reason to buy.
—Regis McKenna
WHOLE PRODUCT
WHOLE PRODUCT
Your Product
Whole Product
External Features
WHOLE PRODUCT
Your Product
Whole Product
External Features
PARTII
THE AUGMENTED PRODUCT
AUGMENTED PRODUCT
The augmented product consists of the measures
taken to help the consumer put the actual
product to sustained use.
—Philip Kotler
BUILD
Your Product
🕒
🕒
🕒
🕒
🕒
}Time
investment
BUY
$
$
$
{Capital
investment Your Product
BUYAND BUILD
{Capital
investment
}Time
investment
$
$
$
🕒
🕒
🕒
🕒
🕒
Your Product
PARTIII
THE INTEGRATED PRODUCT
PARTNER
P
P
P
Your Product
AUTOMATION
Your Product
Your API
AUTOMATION
Your API
Your Product
INTEGRATION
Your Product
Your API
Integration
COSTOF INTEGRATION
Integration
Your Product
$
$
$
Your API
@hitchhq
COSTOF INTEGRATION
Development costs Maintenance costs Support costs
COSTOF INTEGRATION
CoI over time
costpercentage
0%
25%
50%
75%
100%
time
Development
COSTOF INTEGRATION
CoI over time
costpercentage
0%
25%
50%
75%
100%
time
Development Maintenance
COSTOF INTEGRATIONcostpercentage
0%
25%
50%
75%
100%
time
Development Maintenance Support
@hitchhq
INTEGRATION LTV
LTV on the integration cohort
(usually calculated for a 36 month period)
{The lifetime value
of the whole
integration
PAYBACK PERIOD
Integration cohort MRR
{How long it
takes you to
recover the CoI
GROWTH
{Recommended
values for SaaS
SUMMARY
THE WHOLE PRODUCT THE AUGMENTED PRODUCT THE INTEGRATED PRODUCT
@hitchhq
THANK YOU.

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