The document describes Inventia's video customer engagement solutions, including Inventia Connect, a cross-platform video communication platform, and their FAST line of video kiosks, stations, and totems. Inventia Connect allows remote agents to assist customers through real-time video and control of devices. The customizable FAST devices enable remote services through video at a lower cost than physical locations and staff. Video assistance can increase customer loyalty and sales significantly.

1. The Revolution of Video Customer Engagement
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INVENTIA CONNECTTM
Advanced self-adaptive and clientless
WebRTC Video Communication cross-
platform for cross-channels, ie Video
Kiosks, Video Stations, Totems, Mobile,
Web
FASTTM
Complete portfolio of Indoor Outdoor
Video Kiosks, Video Stations, Totems,
completely customable
MAIN SERVICES
On Premise – Cloud SaaS Video
Customer Engagement, Video CRM,
Video BPM, Video Call Center,
Documents and Contents Sharing,
Documents Acquisition, Printing,
Video Recording, Digital Signage,
Cash Recycling, ATM, Payments, Card
– Badge - SIM Dispensing, 1D Barcode
and 2D QRcode Reading, NFC – RFID
Proximity, Scanning, Mobile Video
Chat, Web Video Chat, Digital
Signature, Electronic Signature,
Customers / Markets / Behavioural
Analysis
MAIN CUSTOMERS SEGMENTS
Banks, Public Administrations, Retails,
Stores, Shops, Telco/Mobile Stores,
Utilities, Hospitality, Tourism, Events
In a context of constant
technological development and
digitization, Inventia the innovative
2012 Startup in constant growth and
2015 Gartner Cool Vendor, presents
Inventia ConnectTM
, a cross-
platform over cross-channels over
any broadband connectivity, for
Video Customer Engagement.
A Remote Agent via Operator
Console, can fully assist a Customer
in any CRM BPM process as
promotions, sales, transactions,
administration, total control of the
devices in the terminal, through
real-time remote controls and video
communication over any channel.
It’s possible to start, stop, pause and
then restart the process at different
times over any other channel,
including Video Kiosks, Video
Stations, Totems, Digital Signage,
ATMs, Mobile, Web, SmartTV, Smart
Watch, Legacies.
The point of services with Video
Agent can be a Video Desk, Video
Counter, Video Reception, Video
Concierge, Virtual Branch, Virtual
Shop, Virtual Store, Virtual
Consultant.
Inventia ConnectTM
is a WebRTC
based self-adaptive and clientless
Video Communication platform,
offered as On Premise and SaaS
with different models and SLAs.
Thanks to an advanced integration
between video communication and
mechatronics, the platform is able
to perform in the terminal,
documents and contents sharing,
biometric identification, informative
and promotion digital signage,
payments, purchasing, thermal and
laser printing, scanning, documents
acquisition by optical cam, 1D
Barcode and 2D QRcode reading,
Cards – Badges – SIMs dispensing,
NFC - RFID proximity sensors, cash
recycling machines, ATM,
broadband connectivity by Eth –
WiFi – 3G/4G Internet Routing, at a
fraction of the cost compared to
the human presence.
The fully customable video assisted
Kiosks, enables a sharp cut in costs
for remote services, with a rapid
deployment in points turnout
otherwise extremely expensive as
infrastructures and staff presence.
It's demonstrated that the relational
and emotional engagement of the
customers, significantly increases
the loyalty and sales from 22 to 44%.
FROM SELF-SERVICE TO
PERSONAL HUMAN RELATIONSHIPSolutions and Services

2. INVENTIA CONNECTTM
SUITE
Connect Console
Connect Server
On Premise or SaaS
Connect Video
Connect Active
Connect Mobile
Connect Kiosk
Connect Web
FASTTM
Fast SHOP
Fast TELECOM
Fast BRANCH
Fast DESK
(standard)
Steel, Aluminium
40” Full HD Screen
15” – 18” Touch screen
Directional Audio System
PC Intel i5 4 GB RAM
Windows 7
Fast GetTM
IP Cam
Full HD Webcam
Main Options
Cash Recycler Machine,
Electronic Payment PAD
POS, Laser or Thermal
Printers, SIM – Card – Badges
Dispensers, Barcode /
QRcode Readers, NFC –
RFID Proximity Sensors,
Digital and Electronic
Signature, Eth – WiFi - Mobile
Internet Router
Sales, Distributions,
Integrations
• Distributors
• Resellers
• System Integrators
• OEM, White Label
• Royalty for
Manufacturers
• SDK API Mobile iOS –
Android for Developers
Inventia ConnectTM - Anyhow, Anywhere, Anytime
FastTM - Fast SHOP Street Commerce, Fast TELECOM, Fast BRANCH
Fast DESK Video Station - Remote Banker, Remote Insurance
Agent, Remote Teller and Cashier

3. Video Assistance - Reservations - Shopping - Tele Pharmacist -
Tele Medical - Fidelity and Informative Points for Large-scale
retail channels
Fast TABLET Totems – Low cost point for Promotion and Assistance
Fast COMPACT - General Purpose
Fast MINI
Fast COMPACT
(standard)
Plastic Resins, Steel
21” – 15” Full HD
Touchscreen
Directional Audio System
PC Intel i5 4 GB RAM
Windows 7
Fast GetTM
IP Cam
Full HD Webcam
Magnetic Cards Reader or
Thermal Printer
Options
Cash Recycler Machine,
Electronic Payment PAD
POS, Laser or Thermal
Printers, SIM – Card – Badges
Dispensers, Barcode /
QRcode Readers, NFC –
RFID Proximity Sensors,
Digital and Electronic
Signature, Eth – WiFi - Mobile
Internet Router
Fast TABLET
Totem 1
iPad 2/3/4 compatible
Totem 2
iPad 2/3/4/Air compatible
Samsung Galaxy Tab 10.1
compatible
Totem 3
iPad 2/3/4/Air compatible
Samsung Galaxy Tab 10.1
compatible
Fast MINI – Video Desk, Video Concierge, Video Reception