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Procter and Gamble is an
American multinational
company headquartered
in downtown Cincinnati,
Ohio, United States, founded
by William Procter and
James Gamble. Its products
include cleaning agents &
personal care products.
PRODUCTS
BRANDS
APPROACH
“Acquisition or joint
venture on small
scale through trial
and error, learn the
formula for success
before making a
PURPOS
E“Improve lives of
customers through
continued
innovation to reach
more consumers, in
more parts of world,
more completely.”
FOCUS
• Growth of core brands and
categories with unrelenting focus
on innovation.
• Building business with unserved
and undeserved consumers.
• Continuous growth and
development of faster growing ,
higher margin businesses with
CASE FACTS
Expenditure (2010):
$8.68 billion
Sales (2010): $78.94
billion
Net Income: $12.74
Product Percentage
Household Care
Beauty and
Groming
Health and
Wellbeing
Sales by Region
North America
West Europe
Asia
Latin America
Central and
east Europe
ACQUISITIONS
• 1957- Charmin Paper Mill
• 1963- Folger’s Coffee
• 1980- Crush International
Limited
• 1981- Frost Proof
• 1981- Norwich Eaton
Pharmaceuticals
• 1985- Metamucil
• 1989- Noxell
• 1991- Maxfactor
• 2003- Iams
Contributors to Success:
• R & D and
Innovation
• Global Business
Units
• Connect and
Develop
• Marketing
Strategy
Innovation and R & D
• Marketing Secret
Sauce
• 1887- Analytical
Lab
• Replacement of trial
& error
• Products: Crest
toothpste,
Head & Shoulders,
Pampers.
Global Business Units
(GBUs)
• Based on product
category
• Three new teams:
1. Development Team
2. Venture Team
3. Market
Development Team
Connect and Develop
• 50% innovation from P & G
and 50% from non P & G
scientists and engineers.
• 7500 inside firm and 1.5
million beyond with
permeable boundaries.
• Products: Swiffer duster,
Olay Regenerist,
Crest Whitestrip and Crest
Spinbuds.
Marketing Strategies
• Function, performance
& price.
• Separate design unit
• Consumer centric
marketing
• P & G website
• Return on marketing
investment
• Multi branding
• Personal endorsement
• Psychological Surveys
CUSTOMER RESEARCH STUDIES
Qualitative
(GDs, Consumer
interviews, in-
context visits,
in-store
interviews)
Quantitative
(Blind, concept
and use tests,
quality
monitoring,
study of
consumer
habits)
• Crafting messages by mothers
• Samples
• Coupons
• Opportunities to share opinions
• Personal endorsement
• Customized by region
• Strong connection to
functionality
• Design and emotion driven
• Sponsorships
• Celebrity endorsements
• Social Media
• Introduction
• Approach
• Purpose
• Focus
• Case Facts
• Timeline
• Product Percentage
• Sales by region
• Acquisitions
• Contributors to success
• Marketing Strategies
• Customer Research Studies
• Special Promotions
• Advertising
• SWOT Analysis
Procter and Gamble - Harvard Business Review Case Study

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Procter and Gamble - Harvard Business Review Case Study

  • 1.
  • 2. Procter and Gamble is an American multinational company headquartered in downtown Cincinnati, Ohio, United States, founded by William Procter and James Gamble. Its products include cleaning agents & personal care products.
  • 3.
  • 6. APPROACH “Acquisition or joint venture on small scale through trial and error, learn the formula for success before making a
  • 7. PURPOS E“Improve lives of customers through continued innovation to reach more consumers, in more parts of world, more completely.”
  • 8. FOCUS • Growth of core brands and categories with unrelenting focus on innovation. • Building business with unserved and undeserved consumers. • Continuous growth and development of faster growing , higher margin businesses with
  • 9. CASE FACTS Expenditure (2010): $8.68 billion Sales (2010): $78.94 billion Net Income: $12.74
  • 10.
  • 11. Product Percentage Household Care Beauty and Groming Health and Wellbeing
  • 12. Sales by Region North America West Europe Asia Latin America Central and east Europe
  • 13. ACQUISITIONS • 1957- Charmin Paper Mill • 1963- Folger’s Coffee • 1980- Crush International Limited • 1981- Frost Proof • 1981- Norwich Eaton Pharmaceuticals • 1985- Metamucil • 1989- Noxell • 1991- Maxfactor • 2003- Iams
  • 14. Contributors to Success: • R & D and Innovation • Global Business Units • Connect and Develop • Marketing Strategy
  • 15. Innovation and R & D • Marketing Secret Sauce • 1887- Analytical Lab • Replacement of trial & error • Products: Crest toothpste, Head & Shoulders, Pampers.
  • 16. Global Business Units (GBUs) • Based on product category • Three new teams: 1. Development Team 2. Venture Team 3. Market Development Team
  • 17. Connect and Develop • 50% innovation from P & G and 50% from non P & G scientists and engineers. • 7500 inside firm and 1.5 million beyond with permeable boundaries. • Products: Swiffer duster, Olay Regenerist, Crest Whitestrip and Crest Spinbuds.
  • 18. Marketing Strategies • Function, performance & price. • Separate design unit • Consumer centric marketing • P & G website • Return on marketing investment • Multi branding • Personal endorsement • Psychological Surveys
  • 19.
  • 20. CUSTOMER RESEARCH STUDIES Qualitative (GDs, Consumer interviews, in- context visits, in-store interviews) Quantitative (Blind, concept and use tests, quality monitoring, study of consumer habits)
  • 21. • Crafting messages by mothers • Samples • Coupons • Opportunities to share opinions • Personal endorsement
  • 22. • Customized by region • Strong connection to functionality • Design and emotion driven • Sponsorships • Celebrity endorsements • Social Media
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  • 28. • Introduction • Approach • Purpose • Focus • Case Facts • Timeline • Product Percentage • Sales by region • Acquisitions • Contributors to success • Marketing Strategies • Customer Research Studies • Special Promotions • Advertising • SWOT Analysis