The document discusses knowledge management and the Scrum process used by a company that provides localization services, translating and transliterating content into 9 Indian languages. It describes Scrum, including how it uses a product backlog, release backlogs, and sprint backlogs to break projects into short milestones. It outlines the roles in Scrum of product owners, Scrum masters, developers, and testers. Finally, it notes benefits of the Scrum process include on-time software delivery, better coordination and customer follow-up, and improved process monitoring.