This document discusses the need for a Business Process Management (BPM) Center of Excellence. It notes that modern organizations face new challenges like global competition, demanding customers, and the need for flexibility. While organizations have functions like HR, IT, and risk management, they still need a way to transform processes and implement significant, sustainable changes. A BPM Center of Excellence can help by providing governance, demonstrating results from BPM initiatives, and creating alignment among different transformation efforts. The document advocates for a BPM approach focused on organizational transformation, not just incremental performance improvements.
BAG TECHNIQUE Bag technique-a tool making use of public health bag through wh...
Process Day 2010 - EloGroup – Apresentação no Process Day
1. “Leadership on BPM ideas, methods and results in Brazil”
A Framework for a BPM Center A Framework for a BPM Center ofof
ExcellenceExcellencece e cece e ce
Leonardo Leonardo ProcessDaysProcessDays –– July26th 2010July26th 2010
Leandro JesusLeandro Jesus
ManagingManaging PartnerPartner ELO Group ELO GroupManagingManaging PartnerPartner, ELO Group, ELO Group
7. INTRODUCTION CHALLENGES FACINGINTRODUCTION: CHALLENGES FACING
MODERN ORGANIZATIONS
BPM GOVERNANCE AND THE NEED FOR A
CENTER OF EXCELLENCE
BPM CENTER OF EXCELLENCE MAIN
CHARACTERISTICS
BPM CoE FRAMEWORK – HISTORY AND
GENERAL VIEW
BEYOND BPM CoE – OTHER ROLES AND
RESPONSIBILITIESRESPONSIBILITIES
26. INTRODUCTION CHALLENGES FACINGINTRODUCTION: CHALLENGES FACING
MODERN ORGANIZATIONS
BPM GOVERNANCE AND THE NEED FOR A
CENTER OF EXCELLENCE
BPM CENTER OF EXCELLENCE MAIN
CHARACTERISTICS
BPM CoE FRAMEWORK – HISTORY AND
GENERAL VIEW
BEYOND BPM CoE – OTHER ROLES AND
RESPONSIBILITIESRESPONSIBILITIES
48. MANAGEMENT PROCESSESMANAGEMENT PROCESSES
MP07MP07 BPM CultureBPM CultureMP07MP07 BPM CultureBPM Culture
DisseminationDisseminationDisseminationDissemination
COMPLEMENTARY SERVICESCOMPLEMENTARY SERVICES
MAIN SERVICESMAIN SERVICES
MS01MS01 Process ArchitectureProcess Architecture
MaintenanceMaintenance
MS02MS02 Process ModelingProcess Modeling
(As(As--is)is)
CS01CS01 Lean & Six SigmaLean & Six Sigma
Oriented ImprovementOriented Improvement
(As(As is)is)
MS03MS03 ProcessProcess ImprovementImprovement
(To(To--be)be)
MS04MS04 ProcessProcessMS04MS04 ProcessProcess
DocumentationDocumentation
MS05MS05 Process ChangeProcess Change
ManagementManagement
SP01SP01
AdministrationAdministration ofof
M d l R iM d l R i
SP01SP01
AdministrationAdministration ofof
M d l R iM d l R i
SP02SP02 AdministrationAdministration
ofof BPM RolesBPM Roles andand
R ibilitiR ibiliti
SP02SP02 AdministrationAdministration
ofof BPM RolesBPM Roles andand
R ibilitiR ibiliti
SUPPORTING PROCESSESSUPPORTING PROCESSES
Models RepositoryModels RepositoryModels RepositoryModels Repository ResponsibilitiesResponsibilitiesResponsibilitiesResponsibilities
48
91. “Leadership on BPM ideas, methods and results in Brazil”
ThanksThanksThanksThanks
leandro.jesus@elogroup.com.brleandro.jesus@elogroup.com.br
www.elogroup.com.brwww.elogroup.com.br