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BPM Day Curitiba - Palestra de Inovação e BPM palestra com Lucas Sales

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BPM Day Curitiba - Palestra de Inovação e BPM palestra com Lucas Sales

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BPM Day Curitiba - Palestra de Inovação e BPM palestra com Lucas Sales

  1. 1. Fonte: Google
  2. 2. There is only one boss. The customer. And he can fire everybody in the company from the chairman on down simply by spending his money somewhere else. Sam Walton
  3. 3. “ You’ve got to start with the customer experience and work back toward the technology – not the over way around. ” Steve Jobs at the World Wide Developers Conference in May 1997

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