Problem solving for agile teams part 1 (define + generate alternatives)

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Problem Solving
4Agile Teams
Presented By Jesus Mendez

LINK BOOK / WEBSITE
Problem Solving 4Agile Teams
Workshop : Transforming Life at Work
Agile Coach, Professional
Certified Scrum Master and
Certified Product Owner
About Me
Jesus is an inspiring learner extremely
passionate about helping people
survive and thrive
by connecting them
to their most authentic self.
Experienced hands-on Scrum
Master/Agile Coach with
more than 6 experience on
the agile/lean arena
An Open space technology facilitator
ACCC 2016 East
Teacher (Kanban/xP/Lean)
Agile Project Management program
Author of the book
Forming Agile Teams:
Techniques for
structuring and get
sustainable Agile Teams
high-performance
ready
15 Years of IT experience

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WHAT ABOUT IT?
Whether the issue is big or small,
we all set goals for ourselves, face challenges,
and strive to overcome them.

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TRY TO FIND THE BEST SOLUTION

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So, where do
we start?

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4 basic steps in solving a problem
UNDERSTANDING OF THE ISSUE/SITUATION
GENERATE ALTERNATIVES
EVALUATE AND SELECT
ALTERNATIVES
IMPLEMENT SOLUTIONS
DEFINE THE
PROBLEM
5 Whys
PROBLEM
Solution
Root cause analysis
- Fishbone Diagram
- Categorized ideas
Feedback
Learning
Problem
solved

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Define the
problem

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DEFINE THE PROBLEM
SECOND, WRITE A PROBLEM STATEMENT
1. WHAT is the problem or need ?
2. WHO has the problem or need?
3. WHY is important to solve?
FIRST, ANSWER THE FOLLOWING THREE QUESTIONS:
WHO need(s) WHAT because WHY
_____ need(s) _____ because _____

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Generate
Alternatives

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IDENTIFYING THE POTENTIAL CAUSES (Generate Alternatives)
FISHBONE
Diagram
Identify Problem Causes x Category
Category 1 Category N
Categories
• The 5Ms
(Operational problems)
• The 8Ps
• The 4Ss

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FISHBONE DIAGRAMA CATEGORY TYPEs (Generate Alternatives)
FISHBONE
Diagram
Identify Problem Causes x Category

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FISHBONE (ISHIKAWA) DIAGRAM (Generate Alternatives)
CONTINUITY
Enounce problem as
a question:
What does it cause that
WHO need WHAT because WHY?
Tip:
Chose between 4 to 6 categories

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Categorized Ideas (Generate Alternatives)
CONTINUITY
This technique helps you obtain common goals and ideas from people with different backgrounds or approaches to a situation.
How to fill it up:
1. Name your Problem/Need at the top of the Categorized Ideas Canvas
2. For each idea that you have, place it on a sticky and put it up on
the board (canvas).
3. Feel free to talk to each other as you put them up".
4. Give a name each categories
5. Pick those that ideas that might have more impact on solving the
Problem/need

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5 WHYs
This technique helps you find the root cause of a problem and could be combined
with the Fishbone diagram to dig in the identified and most problematic problem
causes

LINK BOOK / WEBSITE Workshop : Transforming Life at Work

Problem solving for agile teams part 1 (define + generate alternatives)

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