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1. PROBLEM
Analysis Model
Company Name

2. Problem Analysis
Why did it Happen?
Find unknown Cause
Decision Analysis
What should we do?
Make a choice
Potential Problem Analysis
What lies ahead?
Protect action or plan
Kepner-Tregoe Method
Situation Appraisal
What Is Going On?
Clarity & Priority
2

3. Kepner-Tregoe Troubleshooting Methodology
Assess Risks
Identify Adverse
Consequences
Evaluate
Alternatives
▪ Generate Alternatives
▪ Screen through MUSTs
▪ Compare against WANTs
Clarify Purpose
▪ Develop Objectives
▪ Classify into MUSTs
& WANTs
▪ Weigh the WANTs State
Decision
▪ What do we need
to decide?
▪ What are we trying
to do?
▪ Make the Best
▪ Balanced
Choice
Make
Decision
Decision Analysis
To balance
benefits & risks
Situation
Appraisal
▪ Identify Concerns
▪ Set Priority
▪ Plan Next Steps
▪ Plan Involvement
Identify
Likely Causes
Consider Causes
for the potential
problems Take
Preventive
Action
Take Action to
Address likely
Causes
Plan
Contingent Action
Prepare Actions to
reduce likely effects
Potential Problems
Analysis
To avoid reactive
action
Identify
Potential
Problems
▪ State the Action
▪ List potential
problems
Set Triggers
Set Triggers for
contingent actions
Problem Analysis
To avoid jumping to
cause
Identify
Possible Causes
Use Knowledge &
experience, or…..
Distinctions &
changesEvaluate Possible
Causes
▪ Test Possible Causes
▪ Determine Most
Probable Cause
Confirm
True Cause
Verify Assumptions,
Observe or Try a fix &
monitor
Describe
Problem
▪ State the problem
▪ Specify the problem
Think
Beyond the Fix
▪ Extend the Causes
▪ Extend the Fix
Potential Problem Analysis
To avoid future problems
Risk Analysis
Situational Appraisal
To clarify & prioritize Situation
Plan Issue Resolution
Decision Analysis
To select best fix
Effective Decision Making
Problem Analysis
To find root cause
Problem Management
3

4. 4
Problem Analysis
▪ Define Problem
▪ Specific Problem
▪ Identity differences & Changes
▪ Formulate Causes
▪ Test causes against the Facts
▪ Prove True Cause
Decision Analysis
▪ State Decision
▪ Define & Classify Objectives
▪ Weight Objectives
▪ Generate Alternatives
▪ Evaluate Alternatives
▪ Assess Risks
▪ Make Decision
Decision Analysis
▪ State Decision
▪ Define & Classify Objectives
▪ Weight Objectives
▪ Generate Alternatives
▪ Evaluate Alternatives
▪ Assess Risks
▪ Make Decision
Kepner-Tregoe Key
Trouble Shooting
Process

5. Kepner-Tregoe Value Proposition
▪ Increase Customer
Satisfaction
▪ Reduce Issue-
Resolution Cycle
Time
▪ Reduce Service Cost
Troubleshooting Training
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Process Integration
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Performance System Integration
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Coaching On-the-job
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5

6. Kepner-Tregoe Approach To Problem Solving
Problem Analysis
What is the fault?
(Past)
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Potential Problem Analysis
How to prevent future fault?
(Future)
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Decision Analysis
How to correct the fault?
(Present)
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Situational Analysis
(Where are we?)
6

7. Problem Analysis Model Icon Slide
7

8. Additional
Slides
8

9. This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
StackedArea-ClusteredColumn
0
1
2
3
4
5
6
7
8
9
10
FY01 FY02 FY03 FY04
InPercentage
Product 01
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Product 03
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Product 02
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10. Bar Graph
This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
0
10
20
30
40
50
60
70
Q1 Q2 Q3
SalesinPercentage(%)2017
10
Product 01
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Product 02
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Product 03
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11. Mission
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Goal
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Our
Mission
Vision
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Name Here
Designation Here
Name Here
Designation Here
Name Here
Designation Here
Our Team
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13. About Us
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14. Financial
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Minimum Medium
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Maximum
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15. Our Goal
Goal 01
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Goal 02
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Goal 03
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Comparison
2017
55%
2018
45%
Male Female
16

17. Thomas Edison
Quotes
Many Of Life’s Failures
Are People Who Did Not
Realize How Close They
Were To Success When
They Gave Up
17

18. Bulb Or Idea
Idea 01
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Idea 02
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Idea 03
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19. Mind Map
Text Here
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20. Timeline
2014
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2015
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2016
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2017
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2018
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2019
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21. Contact Numbers:
0123456789
Address:
# street number, city, state
Email Address:
emailaddress@123gmail.com
Thank
You
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