Tsoon is a specialized appointment scheduling software for Occupational Health : - for all types of medical visits - allows employees and / or managers to plan visits - relieves nurses in the planning process - supports doctors in the management of their activities - optimizes the times and logs all the exchanges.

1. Joël Pastré – CEO – joel.pastre@tsoon.org - 06 73 38 69 82
TSOON : 53 Avenue Hoche 75008 Paris – http://medecine.tsoon.org/en/
April 2019
Visits Scheduling Software
for Occupational Health

2. TSOON : WHY ?
¡ Tsoon is a specialized appointment scheduling software
for Occupational Health.
For all types of medical visits
Initial, periodic, recovery, pre-recovery, additional
Allows employees and / or managers to plan visits
According to rules and processes defined by the medical service
Accompanying them and making them responsible for their
ocupational health
Relieves medical assistants from the scheduling process
By automating all repetitive and time-consuming tasks
Supports practitioners in the management of their activities
Good practices in managing the schedules of each visit locations
An answer to the problems of regulation : individual surveillance,
protocol, alerts on certain employees, etc.
And a simple access with the mobile app.
Optimizes the times and keeps track of all exchanges.
¡ The multiple settings give Tsoon its intelligence and added-value.
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3. THE IMMEDIATE RESPONSE TO EVERY VISIT REQUEST
(... what business software can not do)
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Employer's
request
(via Internet)
Tsoon's
answer
(immediate
and
automatic)
your customization your rules your processes e-mails
regulatory
documents
reminders
Planned according to Secured by

4. THE BENEFITS OF TSOON FOR THE SOFTWARE EDITOR
Empowering his software and customers
¡ Tsoon is embedded in the business software
Using Rest API to interface in both directions (Tsoon ó Software)
Tsoon may be used in a fully-transparent mode to end-users
who stay in their usual business software
¡ The editor keeps control of the relation with customers
Leading the commercial and contractual relation with them
Tsoon, as a subcontractor, does not interfere in it
Fees are negotiated between Tsoon and the editor in a
long-term and win-win partnership
¡ He gets a return on time to market and profits
Offering right now functions which are demanded by clients (as already used in global health, like SMS,
web app, mobile app…) without having to invest 2+ years in research and development
Enabling cutting edge technology as provided by Tsoon, specialist of appointment scheduling
Providing customers with a dedicated solution supported with reactivity and proactivity by Tsoon
Selling this solution and getting fees without having to handle support and maintenance for it.
¡ He keeps focus on his own business and unique selling proposition
Relying on Tsoon to fullfil the scheduling of medical visits
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5. THE BENEFITS OF TSOON FOR THE MEDICAL ASSISTANT
Saving time and refocusing
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¡ The medical assistant has extra time to help the practitioner
and to receive the employees
She prepares the agenda of practitioners (medical sessions)
Tsoon takes care of booking in the agenda (Outlook)
With less phone calls and emails which often interrupt in
her activity
¡ She focuses on higher value-added tasks
Urgent planning: additional, pre-recovery ...
and support for employees and managers.
Which requires to know the practitioner’s practices.
Fewer emails, phone calls and clicks!
¡ She keeps control of the software
They define which practitioners and medical locations are attributed to employers and employees
They may force the dates, validate the additional visits, etc.
¡ She benefits from the two tools which are fully interfaced
Without double data entry units, employees and schedules (automatically exchanged)
To offer the best of both worlds
This requires changing a few habits and trusting Tsoon.

6. THE BENEFITS OF TSOON FOR THE PRACTITIONER
Organizing, anticipating ... (1/2)
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¡ The practitioner continues to use his business software
Tsoon is responsible for injecting planned visits into his main
agenda (third-time, training, holidays, ...)
¡ Tsoon adapts to his/her practices
The rules are set to take into account criteria that can be
progressively enriched :
- type of visit: periodic, initial, recovery, pre-recovery
- employees: their surveillance and individual situation
- units: their practitioner referent and their visit location
- substitutions : team, permanence
- etc.
The medical sessions are:
- defined by place of visit
- positioned in advance (2 months or more)
- defined by default (days and hours), may be updated for every day
The organization by period and medical office
- what type of visit per practitioner and company
- how much time is spent for each type of visit
- what priority is given to each request (quotas, emergencies)

7. THE BENEFITS OF TSOON FOR THE practitioner
... and optimizing (2/2)
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¡ Tsoon reduces absenteeism to medical visits
and optimizes agendas
Reminder SMS are sent 48 hours before the visit
Cancelled appointments are replaced more quickly
The tool responds to the hazards :
unexpected absence and replacement
¡ Tsoon guarantees the confidentiality of information
The medical file is not transmitted to Tsoon
Pre-recovery are not displayed to the manager
¡ Tsoon complies with increasingly complex regulations
Occupational, IT, RGPD
By controlling the quality of the database data
to better improve it: individual surveillance, periodicity, next visit type, email, telephone, etc.

8. THE BENEFITS OF TSOON FOR EACH EMPLOYEE
A direct and empowering link
¡ The direct link with the employee is essential to make him/her
responsible for his/her occupational health path
via Outlook: in his calendar, if he has one, to register the visit
by mail: the employee receives his convocation with an hyperlink
to authorize the use of his mobile phone for appointment reminders
SMS: the employee receives a reminder of his RDV 48 hours before
via web app accessible from a link in the SMS to schedule a new
visit based on his day and time preferences.
¡ The mobile phone allows to authenticate the employee
without having to identify all of them as Tsoon software users.
¡ The employee can cancel or reschedule his visit by himself
He cancels by replying to the confirmation SMS
He reschedules his additional visit or pre-recovery with a link to a web app
He indicates his preferences for days and hours
He motivates his request and specifies it (dates of stoppage and return ...)
He gets an immediate response without having to call the medical assistant, except in specific cases.
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9. THE BENEFITS OF TSOON FOR THE EMPLOYER
Monitoring the medical service ... (1/2)
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¡ The employer pilots the activity of his medical service
Apply the same formalized process to all employees,
taking into account their individual situation
Set rules and priorities of visits for each practitioner,
process and timeframes for all service
Keep track of all exchanges, schedules and cancellations
Count on reliable reporting by unit and by practitioner:
- list of employees to be convoked
- number of visits planned, made, cancelled, no-shows
- average time of convocation, cancellation ...
Automated email recovery to managers when they have
employees to call
Reminders (SMS), summons (pdf), replacement of appointments, deadlines to cancel or replace.
¡ Improve the efficiency and perceived quality of the medical service
Reduce absenteeism to medical visits
Lighten the workload of medical assistants
Give employees and managers the means to independently schedule their medical visits
Ensuring software interoperability and data reconciliation
Evolve with the ongoing processs digitization and future regulations.

10. THE BENEFITS OF TSOON FOR THE EMPLOYER
... and linking with employees and units (2/2)
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¡ Puts the employer at the center of his occupational health
Summons and reminders transmitted directly
Possibility for him to cancel or reschedule a visit
taking into account his preferences of days and time
¡ Integrates all actors in the process
HR can be at the beginning of the visit for intial visits
The manager can be involved in the process at several
levels:
a) by receiving copy of the convocations
b) by validating these convocations
c) by initiating (him or his assistant) periodic visits on reminder list
d) by initiating additional or usual visits
e) by receiving periodic reporting.
Gradually opens medical visits scheduling to all stakeholders.

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A CHANGE TO BE PREPARED AND ACCOMPANIED
1 / MOBILIZE
the main actors
Presentation to the medical service
Demonstration to the medical assistants
Involvement of IT manager = main contact
Commitment of the software editor
2 / PREPARE
the schedule, the data
Define the planning including communication to units and employees
Customize for the service: design, rules (access rights, deadlines, quota,
teams, replacement, invoicing), formulation (mails, summons, SMS)
Receive, enable interfaces: web services
Test the data
3/ LAUNCH
the pilotes
Choose the pilot practitioners and their teams among the most motivated to
experiment a solution and become ambassadors
Set medical sessions, breakdowns, urgency and duration of visits
Train the medical assistants and administrators (employers = self-trained)
Inform the units, managers or HR: gradually, by email
4 / DEPLOY
the full service
Accompany the medical assistants
Set up 1st level (hotline) and 2nd level support (tutorial, FAQ)
Follow dashboards
Final report after 3 months
TSOON
3to6months

12. MEASURABLE BENEFITS AND CONTROLLED COSTS
¡ The benefits must be measured by facts and figures
Reduce medical absenteeism by 50%
Increase by 100% the replacement rate of appointments after cancellation
Earn 10% less time and more occupation
Target the return on investment from the second year
¡ The costs are predictable
Fees per practitioner and per month
1 practitioner (doctor or nurse) = 1 agenda
Service: per day for initialization, training and support
Invoices based on effective time and according to your requests.
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¡ Joël Pastré
CEO
Computer Engineer INSA Lyon
Worked successively in Buenos-Aires,
Paris and Chicago. He is fluent in English
and Spanish and loves entrepreneurship.
¡ Jérôme Verdiell
Sales VP
INSEC graduate
Sales Manager Sagem
Communications
Founding Director Linkeom
Joël Pastré : 06 73 38 69 82 - joel.pastre@tsoon.org
Jérôme Verdiell : 06 67 55 10 51 - jerome.verdiell@tsoon.org