Patient relationships are concerned with a hospital's reputation, image, and communication with the public. The main goal of the patient relations department is to enhance the hospital's reputation. Patient relations involves managing communication between a hospital and its key stakeholders to build and sustain a positive image. It also involves evaluating public attitudes, formulating communication policies and procedures, coordinating communication programs, and fostering positive relationships. The role of patient relations in a hospital is to provide feedback for improvements, create a good reputation in the community, monitor media for public views of the hospital, and explain technical and organizational developments to stakeholders.