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Insurance and Benefits Counseling 
as a Core Service for ALS Patients 
ALSA Clinical Conference 
Phoenix, AZ 
November 7, 2014 
Margie Ware, Care Services Coordinator, MA Chapter
Learning Objectives 
• Understand the relationships among 
Medicare, Medicaid and private insurance. 
• Appreciate the impact of insurance coverage 
on patient care, coverage of durable medical 
equipment, home health and other services. 
• Be able to identify at least one waiver 
program that may help non-traditional 
Medicaid populations obtain coverage.
Basics that we already know 
• Medicare is Federal Health Insurance. 
Coverage is provided to those who have 
worked under the Social Security System. 
• ALS patients under the age of 65 who have 
earned 20 quarters in the last 10 years can 
receive Medicare and SSDI in five months. 
• Medicaid is partially funded by the Federal 
government but administered by the states.
Which comes first, the chicken, the 
egg or the Medicare? 
• Patients, providers and other advisers need to 
know which insurance is PRIMARY. 
• If the patient is covered by EMPLOYER insurance 
from a company that has 100 or more 
employees, that coverage comes first. 
• Medicaid is always the payer of last resort. 
• Depending on the terms of the employer 
insurance, it can potentially interfere with the 
coverage for durable medical equipment or 
impose large copays.
What isn’t covered by health 
insurance? 
• “Intermediate” and “custodial” care – most of 
the kinds of care that our patients need. 
• Only Medicaid will provide assistance with 
bathing, dressing, toileting, feeding, etc. 
known as ADLs (Activities of Daily Living). 
• Many state programs limit Medicaid coverage 
to those with lowest incomes (<100-300% of 
poverty) and may have asset test 
requirements.
How does Mass Health (Massachusetts 
Medicaid) deal with this issue? 
• Individuals who need assistance with two ADL’s 
can qualify for a “Personal Care Attendant” (PCA) 
in the home. 
• Consumer-directed program. Consumer can hire 
anyone of their choosing, except a spouse, or ask 
an agency to provide a PCA. 
• Agencies throughout the state are contracted to 
do “skills assessments/trainings” to determine 
how many hours of assistance a patient needs 
per week.
So how can a disabled person qualify 
for Mass Health? 
• Income – Individuals/families with incomes under 
133% of the poverty level (under 65) or 100% FPL 
over 65; asset test for over 65. 
• Extraordinary medical expense – “spenddown.” 
State determines amount of medical 
bills/expenses that must be shown within a six 
month period. Based on family income. 
• “Working Disabled” – those working for 10 
hrs/week for at least $1/hour do not have to 
meet the above requirements; rather they are 
charged a premium based on their family income.
Are there similar programs in other 
states? 
• Yes. Each state designs its own waiver programs 
and submits to Federal Government. 
• Example: New Jersey offers MLTSS (Managed 
Long-Term Services and Supports) and 
New Jersey “Workability” for working 
disabled. There is an asset test, but it does 
not include IRAs which is very important. 
• For more information, see: 
https://www.disability.gov/
What additional programs exist for elders 
(those 60 and older)? 
• Home and Community Based Waiver. 
• INDIVIDUAL (not family) must have income 
under 300% of SSI rate. Must still meet asset 
test (< $2K in liquid assets.) 
• This program is available nationwide through 
Aging Services Access Points (ASAPs). 
• Easier for married persons to deal with asset 
issues since transfers between spouses are 
allowed.
What other programs may exist? 
• “Money follows the Person” – individuals who 
have been in institutional settings can contact 
Options Counselors to see if the same amount 
the state is spending on their care can be used 
to allow them to live in the community in a 
less-restrictive environment.
Why is familiarity with these programs 
important for the Massachusetts Chapter? 
• This has become a “niche” service for us. Two 
Care Services Coordinators are certified SHIP 
(State Health Insurance Program) counselors. 
Our ability to provide this service generates 
referrals from ALS clinics across the state. 
• Insurance and benefits counseling provides us 
with a “foot in the door” with patients and 
families whose initial concerns center around 
financial implications.
What are the barriers to acceptance? 
• Consideration of Medicaid services has a lot in 
common with wheelchairs, feeding tubes and bi-paps. 
They are all things that patients “don’t 
want to think about” until perhaps the window of 
opportunity has passed. 
• We emphasize timelines, ability to refuse the 
service once accepted, and the fact that the 
patient and family have been paying taxes all 
their lives. This is not charity; it is a recognition 
that they are in an unusual financial situation.
What are the National Implications? 
• Affordable Care Act originally envisioned the 
“CLASS Act” as a way to meet long-term 
services and supports for disabled persons. 
• Financial and policy considerations seem 
overwhelming. There is a need to have a 
cogent, reasoned, wide-ranging and sensitive 
conversation about the way in which our 
citizens and our society pay for “non-medical” 
home care services.
QUESTIONS? 
• Margie Ware, Care Services Coordinator 
• ALS Association – MA Chapter 
• 315 Norwood Park South, First Floor 
• Norwood MA 02062 
• 781 255 8884 
• Margie.Ware@als-ma.org

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Presentation 224 b margie ware insurance and benefits counseling as a core service for als patients

  • 1. Insurance and Benefits Counseling as a Core Service for ALS Patients ALSA Clinical Conference Phoenix, AZ November 7, 2014 Margie Ware, Care Services Coordinator, MA Chapter
  • 2. Learning Objectives • Understand the relationships among Medicare, Medicaid and private insurance. • Appreciate the impact of insurance coverage on patient care, coverage of durable medical equipment, home health and other services. • Be able to identify at least one waiver program that may help non-traditional Medicaid populations obtain coverage.
  • 3. Basics that we already know • Medicare is Federal Health Insurance. Coverage is provided to those who have worked under the Social Security System. • ALS patients under the age of 65 who have earned 20 quarters in the last 10 years can receive Medicare and SSDI in five months. • Medicaid is partially funded by the Federal government but administered by the states.
  • 4. Which comes first, the chicken, the egg or the Medicare? • Patients, providers and other advisers need to know which insurance is PRIMARY. • If the patient is covered by EMPLOYER insurance from a company that has 100 or more employees, that coverage comes first. • Medicaid is always the payer of last resort. • Depending on the terms of the employer insurance, it can potentially interfere with the coverage for durable medical equipment or impose large copays.
  • 5. What isn’t covered by health insurance? • “Intermediate” and “custodial” care – most of the kinds of care that our patients need. • Only Medicaid will provide assistance with bathing, dressing, toileting, feeding, etc. known as ADLs (Activities of Daily Living). • Many state programs limit Medicaid coverage to those with lowest incomes (<100-300% of poverty) and may have asset test requirements.
  • 6. How does Mass Health (Massachusetts Medicaid) deal with this issue? • Individuals who need assistance with two ADL’s can qualify for a “Personal Care Attendant” (PCA) in the home. • Consumer-directed program. Consumer can hire anyone of their choosing, except a spouse, or ask an agency to provide a PCA. • Agencies throughout the state are contracted to do “skills assessments/trainings” to determine how many hours of assistance a patient needs per week.
  • 7. So how can a disabled person qualify for Mass Health? • Income – Individuals/families with incomes under 133% of the poverty level (under 65) or 100% FPL over 65; asset test for over 65. • Extraordinary medical expense – “spenddown.” State determines amount of medical bills/expenses that must be shown within a six month period. Based on family income. • “Working Disabled” – those working for 10 hrs/week for at least $1/hour do not have to meet the above requirements; rather they are charged a premium based on their family income.
  • 8. Are there similar programs in other states? • Yes. Each state designs its own waiver programs and submits to Federal Government. • Example: New Jersey offers MLTSS (Managed Long-Term Services and Supports) and New Jersey “Workability” for working disabled. There is an asset test, but it does not include IRAs which is very important. • For more information, see: https://www.disability.gov/
  • 9. What additional programs exist for elders (those 60 and older)? • Home and Community Based Waiver. • INDIVIDUAL (not family) must have income under 300% of SSI rate. Must still meet asset test (< $2K in liquid assets.) • This program is available nationwide through Aging Services Access Points (ASAPs). • Easier for married persons to deal with asset issues since transfers between spouses are allowed.
  • 10. What other programs may exist? • “Money follows the Person” – individuals who have been in institutional settings can contact Options Counselors to see if the same amount the state is spending on their care can be used to allow them to live in the community in a less-restrictive environment.
  • 11. Why is familiarity with these programs important for the Massachusetts Chapter? • This has become a “niche” service for us. Two Care Services Coordinators are certified SHIP (State Health Insurance Program) counselors. Our ability to provide this service generates referrals from ALS clinics across the state. • Insurance and benefits counseling provides us with a “foot in the door” with patients and families whose initial concerns center around financial implications.
  • 12. What are the barriers to acceptance? • Consideration of Medicaid services has a lot in common with wheelchairs, feeding tubes and bi-paps. They are all things that patients “don’t want to think about” until perhaps the window of opportunity has passed. • We emphasize timelines, ability to refuse the service once accepted, and the fact that the patient and family have been paying taxes all their lives. This is not charity; it is a recognition that they are in an unusual financial situation.
  • 13. What are the National Implications? • Affordable Care Act originally envisioned the “CLASS Act” as a way to meet long-term services and supports for disabled persons. • Financial and policy considerations seem overwhelming. There is a need to have a cogent, reasoned, wide-ranging and sensitive conversation about the way in which our citizens and our society pay for “non-medical” home care services.
  • 14. QUESTIONS? • Margie Ware, Care Services Coordinator • ALS Association – MA Chapter • 315 Norwood Park South, First Floor • Norwood MA 02062 • 781 255 8884 • Margie.Ware@als-ma.org