An arts patron survey found that email marketing is highly effective at keeping patrons updated about arts organizations. Online ticketing has become ubiquitous for purchasing arts tickets. Patrons value feeling personally connected to organizations, and are more likely to attend events when they feel this connection. CRM technology from Patron Technology integrates email marketing, ticketing, fundraising, and other tools to put patrons at the center and help organizations build loyalty through personalized relationships rather than just transactions.