Prashant Anand has over 3 years of experience as a Remedy Administrator at CGI, where he manages BMC Remedy applications including the user tool, developer studio, and import tool. He has expertise in ITSM 8.1 and ARS 7.6 administration, and skills in areas like incident and change management, data loading, report extraction, and database management. Prashant holds an ITIL certification and has administered Remedy implementations for CGI clients in roles involving customization, testing, deployment, and support.
Resource outsourcing is developed for creating an interactive job vacancy for candidates. This web application is to be conceived in its current form as a dynamic site-requiring constant updates both from the seekers as well as the companies.
I have launched new website for Placement data, Web Development, and other useful stuff
Please visit. https://www.technologyshouters.com/
Leave management system presentation. in this presentation showing how to create an leave management system, with tools. in visual basic.
Customers may have complaints about its products. They will be given an email id for each product, where they can send an email when they have a complaint to register. The emails will get converted to complaints and get assigned to the persons handling that product
Resource outsourcing is developed for creating an interactive job vacancy for candidates. This web application is to be conceived in its current form as a dynamic site-requiring constant updates both from the seekers as well as the companies.
I have launched new website for Placement data, Web Development, and other useful stuff
Please visit. https://www.technologyshouters.com/
Leave management system presentation. in this presentation showing how to create an leave management system, with tools. in visual basic.
Customers may have complaints about its products. They will be given an email id for each product, where they can send an email when they have a complaint to register. The emails will get converted to complaints and get assigned to the persons handling that product
Computer Retail store and Maintenance Abstract 2017ioshean
The purpose of the Computer Retail Store and Maintenance is to provide the system is an online application that can be accessed throughout the organization and outside customers as well with proper login provided, which will give better service to the customers. Existing System
Leave Management System
Software Requirements Specification Document
This module is a single leave management system that is critical for HR tasks and keeps the record of vital information regarding working hours and leaves. It intelligently adapts to HR policy of the management and allows employees and their line managers to manage leaves and replacements (if required). In this module, Head of Department (HOD) will have permissions to look after data of every faculty member of their department. HOD can approve leave through this application and can view leave information of every individual.
This System Center 2012 Configuration Manager training provides students with the knowledge and skills to configure and manage a System Center 2012 Configuration Manager site and its associated site systems in the role of Configuration Manager Administrators
Computer Retail store and Maintenance Abstract 2017ioshean
The purpose of the Computer Retail Store and Maintenance is to provide the system is an online application that can be accessed throughout the organization and outside customers as well with proper login provided, which will give better service to the customers. Existing System
Leave Management System
Software Requirements Specification Document
This module is a single leave management system that is critical for HR tasks and keeps the record of vital information regarding working hours and leaves. It intelligently adapts to HR policy of the management and allows employees and their line managers to manage leaves and replacements (if required). In this module, Head of Department (HOD) will have permissions to look after data of every faculty member of their department. HOD can approve leave through this application and can view leave information of every individual.
This System Center 2012 Configuration Manager training provides students with the knowledge and skills to configure and manage a System Center 2012 Configuration Manager site and its associated site systems in the role of Configuration Manager Administrators
Comprehensive coverage of fundamentals of computer graphics.
3D Transformations
Reflections
3D Display methods
3D Object Representation
Polygon surfaces
Quadratic Surfaces
Senior Bidding Executive
# Manage Tenders, RFP, RFQ, LOI, etc.
# Make Plans for the Tender's Plan
# Generate the Lead or Business
# Most work on the education sector for software development.
1. Prashant Anand
(SE @CGI – Remedy Administrator)
Email:prashantanand2015@gmail.com Mobile No: 8861056046
OBJECTIVE
To continue my career with an organization that will utilize my MANAGEMENT, SUPERVISION &
ADMINISTRATIVE skills to benefit mutual growth and success.
PROFESSIONAL OVERVIEW
Having 3+ years of experience in the company of CGI Information System Proficient on BMC Remedy
Application.
ITSM 8.1 and ARS 7.6 Administration part and immense knowledge on BMC tools like User tool 7.6,
Admin tool 7.6 and Developer studio 7.6, Import tool 7.6, SRM, CMDB.
Quick learner, flexible and positive attitude towards sharing team work.
Good knowledge of IT Infrastructure Library (ITIL), an industry methodology for IT Service Management.
An effective communicator with strong interpersonal, analytical, debugging & problem solving skills.
CERTIFICATIONS & TRAININGS ATTENDED
ITIL 2011 foundation certified.
ITSM 8.1 modules IM, CM, SRM, CMDB.
BMC Remedy AR System 7.6 Administering Part.
ACADEMIC DETAILS
B.E from Sri Krishna Institute of Technology, Bangalore affiliated to VTU.
EMPLOYMENT HISTORY
CGI Bangalore, SE from June 2013 – Till date.
TECHNICAL EXPERTISE
BMC Tools BMC Remedy user tool 7.6, Remedy Mid tier 8.1, Developer studio 7.6,
Data Import tool 7.6.
Operating Systems Windows server 2008, Windows 7
Langages C, Java.
Database Skills My SQL
Web Servers Tomcat 7.x
Project Experience Details
2. Service Management
Organization : CGI Information System and Management Consultants
Client : CGI Canada
Environment : BMC/ITSM (Remedy) 8.1, Tomcat, Windows 7.
Team Size : 6
Role : BMC Remedy Developer/Administrator
Duration : June 2013 – Till Date
IT Service Management tool for Tier 1 Services composed of selected best breed of tools. Designed and
implemented based on IT Infrastructure Library best practice. The single solution used within the
various CGI support groups to deliver best IT services to the CGI clients.
Responsibilities
Administrator
Installing the AR System and other AR System components and applications
Customization of ITSM applications (Helpdesk, Change) as per the requirement.
Managing access to the AR System and ITSM applications
Handling incident & change module.
Data load using Data management tool.
Extracting complex reports as per client requirement.
Installation of the SQL database
Configuring incident, request & change templates, SLA and Request processes etc.
On boarding new customer configuration.
SRM configuration, basic
Functional & Technical understanding of the Change/Customization Requirements
Implementation of Customization Requirements
Imported data using Remedy Import tool, DMT Tool.
Package (Code) deployment in different environments.
Configure Email engine, Notification.
Ability to work under pressure.
Willingness to learn new skills.
A good Team player.
Good verbal and written communication skills.
PERSONAL DETAILS
Present Address: 113/08, 4th
floor No. 63, L.G. food road, Tavarekere, BTM 1st
stage, Bangalore.
Permanent Address: S/o Braj Raj Singh, Rajiv Nagar, Road No. 23/J, Patna, Bihar.
Date of Birth: 05-03-1989.
Languages Known: English & Hindi
Personal Skills
3. I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Place: Bangalore Yours faithfully
Date:
(Prashant Anand)