This document outlines eight qualities that successful leaders can put to use: role model, visionary, communicator, delegator, adaptable, growth, empower, and celebrating results. It discusses each quality in 1-2 paragraphs and provides examples and references from leadership books and studies. The overall purpose is to provide practical leadership lessons and develop a personal leadership game plan.

2. Practical Lessons for Successful Leaders: 8 Qualities You Can Put to Use Now JLC Live New England 2011 March 24, 2011 jwheeler@wheelergroupllc.com 2 John H. Wheeler, Jr.

3. Session Objectives 1 Leadership responsibility 2 RVAC DAGER 3 Develop personal game plan 4 Q & A Conclusion 3 Copyright ©2011, Wheeler Performance Group. All rights reserved

4. WPG Focus Help small and mid-sized businesses: Plan for the future to respond to market challenges Improve Leadership effectiveness Develop/Maintain an organization that delivers on its commitments to the Company. Improve operations efficiency 4 Copyright ©2011, Wheeler Performance Group. All rights reserved

5. Maximize the Value of the Company Provider Of Choice Employer of Choice Investment of Choice Text 4 5 Copyright ©2011, Wheeler Performance Group. All rights reserved

6. Role Model Visionary Results RVAC DAGER Title Communicator Empower Delegator Growth Adaptable 6 Copyright ©2011, Wheeler Performance Group. All rights reserved

7. Role Model 1. Role Model Results Visionary Acknowledgement Glass half-full or half-empty Reframe RVAC DAGER Empower Communicator Title Delegator Growth Adaptable 7 Copyright ©2011, Wheeler Performance Group. All rights reserved

8. Leading by Example Means Keeping Your Commitments to Your Commitments.(1) (1) Verne Harnish, Gazelles, Inc. 8 Copyright ©2011, Wheeler Performance Group. All rights reserved

9. Worksheet Example

10. Role Model 2. Visionary Results Visionary Not necessarily developer Maintains focus Insures day-to-day activity alignment Makes changes, as necessary RVAC DAGER Empower Communicator Title Delegator Growth If you don't know where you are going,you'll end up someplace else.--Yogi Berra Adaptable 9 Copyright ©2011, Wheeler Performance Group. All rights reserved

11. Role Model 3. An excellentCommunicator Results Visionary Written, Oral Employees, Customers, Partners, Bankers Proper use of all channels Timely Honest Clear, compelling Confirm understanding RVAC DAGER Empower Communicator Title Delegator Growth Adaptable 10 Copyright ©2011, Wheeler Performance Group. All rights reserved

12. Role Model 4. Delegator Results Visionary It will take too long to explain it to them!! Noone can do it as well as me!! Willingness to let go (Leverage) Responsibility and Authority Accountable Timely follow-up RVAC DAGER Empower Communicator Title Delegator Growth Adaptable 11 Copyright ©2011, Wheeler Performance Group. All rights reserved

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14. 4. Delegator The Most Effective Measure of Leadership is the Performance of the Team in Your Absence.(2) (2) Mastering the Rockefeller Habits, Verne Harnish, 2002 13 Copyright ©2011, Wheeler Performance Group. All rights reserved

15. Role Model 5. Adaptable Results Visionary Change is Constant Success formula Current data/Emerging trends Business implications Out-of-box responses RVAC DAGER Empower Communicator Title Delegator Growth Adaptable 14 Copyright ©2011, Wheeler Performance Group. All rights reserved

16. Role Model 6. Growth Results Visionary People Focus “That’s not my Genius” Continuous learning Promote prudent risk-taking RVAC DAGER Empower Communicator Title Delegator Growth Adaptable Copyright ©2011, Wheeler Performance Group. All rights reserved 15

17. Role Model 7. Empower Results Visionary “means letting people bring their brains to work and allowing them to use their knowledge, experience and motivation to create a healthy…bottom line.” (3) RVAC DAGER Empower Communicator Title Delegator Growth (3) Leading at a Higher Level, Blanchard, 2007. Adaptable 16 Copyright ©2011, Wheeler Performance Group. All rights reserved

18. 7. Empower Responsibility Authority Definition of Success Accountable 17 Copyright ©2011, Wheeler Performance Group. All rights reserved

19. 7. Empowerment - Benefits Companies that involve their people generated 10.3% return on sales vs. 6.3% for companies that did not involve their people. (4) Trader Joes – Over 8 year period Annual Sales growth (15% to 26%) Sales/store (increased 10%/year) Overall sales volume increased 500% (5) (4) “Creating High Performance Organizations: Lawler, 1995. (5) Leading at a Higher Level, Blanchard, 2007. Copyright ©2011, Wheeler Performance Group. All rights reserved 18

20. 8. Celebrate Results Small Meetings Individual, Group, Company Copyright ©2011, Wheeler Performance Group. All rights reserved 19

21. Role Model Visionary Results RVAC DAGER Title Communicator Empower Delegator Growth Adaptable 6 Copyright ©2011, Wheeler Performance Group. All rights reserved

22. Valuable Resources Kenneth Blanchard, Leading at a Higher Level, Prentice-Hall, 2007. Verne Harnish, Mastering the Rockefeller Habits, Select Books, 2002. Michael Gerber, The E-Myth Revisited, Harper Business, 2001. Patrick Lencioni, The Five Dysfunctions of A Team, Jossey-Bass, 2002. Arbinger Institute, Leadership and Self-Deception, 2002 Suzanne Bates, Motivate Like a CEO, 2009 19 Copyright ©2011, Wheeler Performance Group. All rights reserved

23. John H. Wheeler, Jr. Managing Partner (508) 430-2319 jwheeler@wheelergroupllc.com 20

24. Thank You!