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1. Financial Portfolio
November 21, 2019

2. Q3 2019 – Group Financial Headlines
Capital expenditure Free cash outflow
$0.9bn $0.2bn
Group revenue
$5.2bn
1%
EBITDA
$1.5bn
2%
Operating profit
$0.7bn
6%
Earnings per share
5.9p
2%

3. Q3 2019 –
Revenue by
Customer
Q3 Revenue
Growth
Q3 Group
Revenue
Business 13%
Consumer 25%
Carrier 30%
Corporate 45%
Business Consumer Carrier Corporate
56%
33%
60%
75%

4. Business Revenue GrowthBUSINESS
Q1 Q2 Q3 Q4
38% 42%
72%
57%

5. Consumer Revenue TrendCONSUMER
Q1 Q2 Q3 Q4
35%
52%
87%
58%

6. Total RevenueCARRIER
82%
Q1 Q2 Q3 Q4
52%
66%
78%

7. External Revenue MixCORPORATE
91%
Q1 Q2 Q3 Q4
48%
57%
77%

8. Transforming the Cost Base – Opportunities
Ongoing efficiency
opportunities
Right first
time focus
for customer
service
Overhead
value analysis
Global
sourcing
Ongoing
re-investment
for the future

9. Summary
EBITDA margin
improvement
Retail Openreach Wholesale
Cost
savings
continued strong
EBITDA growth
strong
operational
performance
decline in transit
and migration to
LLU
on track to
exceed target
Global
Services
Q3 Highlights
Q4 Outlook
Expect continued
growth in revenue,
EBITDA, EPS and
dividends and
significant cash inflow

10. Q3 2019 – Line of Business Analysis
First quarter of
reporting under
new structure
Transformation
into software
driven services
company
G R O U P E X T E R N A L R E V E N U E
88%
52%
74%
41%
Retail Wholesale Openreach Global

11. BT Retail – Revenue $2.1bn EBITDA $0.4bn
Q3 Revenue by Region
AsiaPac
48%
Americas
68%
Europe
74%
UK
54%
Q3 Revenue by Sector
OthersCarrierBrandsFinancial
88%
36%
74%
64%

12. Q3 2019 - Results
Q2 2019 $m Q3 2019$m Change $m
Revenue 5,154 5,126 28
POLOs 1,023 1,051 28
Revenue (net of POLOs) 4,137 4,075 56
EBITDA (pre leavers) 1,469 1,439 30
Depreciation& amortisation -732 -741 9
Operatingprofit (pre leavers) 737 698 39
Operatingmargin 14.30% 13.60% 12
Leaver costs -20 -27 7
Associates -2 7 -9
Finance costs (net) -134 -62 -72
Profit before tax 581 616 -35
Tax -120 -150 30
Profit for the period 461 466 -5
Earningsper share(postleavers) 5.7p 5.6p 0.1p

13. Q3 2019 - free cash flow
Q2 2019 $m Q3 2019 $m Change $m
EBITDA (post leavers) 1,449 1,412 37
Interest & Tax -414 -436 22
Capex -877 -777 -100
Working capital -294 -212 -82
Pension deficiency contribution --- -500 500
Other (incl specific items) -85 -12 -73
Free cash flow -221 -525 304

14. BALANCESHEET
PENSION BUY BACK NET DEBT LIQUIDITY
• Raised debt of $1.0bn
and $1.2bn in the
quarter
• 5 year facility of $1.5bn
• Currently $10.2bn
• Seasonal turnaround in
FCF expected in Q4
• Repurchased $281m of
shares in Q3
• YTD repurchased $1.0bn
of planned $2.5bn buy
back by March 2009
• Q3 IAS19 surplus
$0.9bn - $1.6bn deficit
last year
• Previous mitigation of
exposure to equity
market risk

15. Thank you!