Uploaded byChelsea Oliver-Carrigan
Powerpoint game
The document provides a quiz with multiple choice questions about communication skills. Some key topics covered include using appropriate language and body language in different contexts, engaging audiences, asking questions, overcoming barriers to communication, and the importance of structure, grammar, spelling and note-taking in professional settings. The quiz contains questions to test understanding of these concepts through selecting the right multiple choice answer.
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Powerpoint game
- 1. Powerpoint Game By Chelsea Oliver START
- 2. When is itappropriate to use smileys? In formal emails On a CV for a job interview In emails to friends In formal letters
- 3. What body languageis suitable for a formal job interview? Hands behind head An open posture, without arms crossed Crossed arms with a closed posture Slouching in the chair
- 4. How can youengage an audience? Do a dance Sing a song Change the tone of your voice Read a poem
- 5. There are 3types of questions – open, closed and …..? What is the third? Likert questions Like question Right questions Left questions
- 6. What is thepoint of proof-reading? To find what colour font you should use To see if there are any mistakes, i.e. spelling or grammar that you couldn’t see beforehand just yourself To read your text To find out what size text to use
- 7. What kind oflanguage is there? Happy and sad Angry and enthusiastic Positive and negative Rude and not rude
- 8. Why don’t Americansshake hands for several minutes, like Africans do? The other business-person may consider it to be a sexual attraction They may think shaking hands is stupid Hand-shaking is too professional They always have sweaty palms
- 9. In Africa, alimp handshake is the correct handshake to use. What does it mean to American’s? It is a sign that they believe in the African culture It is a sign that they are secretly African It is a sign of homosexuality or wimpiness It is a sign they dislike other Americans
- 10. When a persononly skimmed through the presentation, and you didn’t catch something that might be important – what can you use to get this? Adapting to suit an audience Cultural differences Question and answer Techniques and cues
- 11. How can youprevent being called a liar? Engage the audience so they know what you are saying Make sure there are no cultural differences Make sure you are accurate, and don’t stretch the truth too much Ask if there are any questions at the end to clear things up
- 12. What should youprevent using in a speech? Jargon Bad body language Swearing Spelling mistakes
- 13. What can youuse to modify your voice during a speech? A microphone A mobile phone Voice changing sweets A special pair of shoes
- 14. What sorts ofmethods can you use for someone who is deaf, during your speech? Subtitles Sign language Give them some headphones Shouting really loudly until they can hear you
- 15. What sorts ofmethods can you use for someone who is visually impaired? Talk more Give them some headphones and give them visual audio description Give them glasses Don’t worry about them, just concentrate everyone else
- 16. What is anotherword for a conversation? A verbal exchange Chatting to each other Having a discussion Two (or more) people talking
- 17. What is goodabout the use of intonation? It can convey emotion through speech It shows you know what you’re talking about You look smart Nothing, you shouldn’t use it
- 18. “Leaning towards someonewhen they speak” – is this positive or negative language? Positive Negative Both Neither
- 19. “Cutting in whensomeone else is talking” – is this positive or negative language? Positive Negative Both Neither
- 20. How is noddingan active engagement? It looks like you’re listening You are hearing what is being said and are taking note It’s sarcastically done Just because it is
- 21. How are summarizingand paraphrasing useful? Because you don’t have to listen to very much Because they take less time Because it is easier than remembering every little detail Because it shows you have been listening to everything
- 22. Which group arethree examples of barriers to communication? Not listening, distracted and hating the person Being foreign, watching TV and being deaf Being distracted, background noises and ignoring the speaker Being distracted, background noises and lack of concentration
- 23. “Are you okay?”– what type of question is this? Open Closed Likert Probing
- 24. If you askedthat question (“Are you okay?”) and they replied with something such as “No” and you ask a second question such as “What’s up?” – What is this second question called? Open Closed Probing Likert
- 25. Why is grammarimportant when sending a formal email? Because people might not understand it Because it might be in a confusing order Because grammar just is important Because it is a lot more formal if you can use proper grammar and the email itself looks a lot more formal too
- 26. Why is goodspelling important when sending a formal letter? So you can understand it So that the other person will be able to understand what you mean clearly So it looks better So there are no confusions or complications when reading
- 27. Why is structureneeded in an urgent email? So that the receiver knows its meant to be sent to them So the receiver knows the email isn’t spam So that the receivers understanding is aided whilst reading Because it looks neater
- 28. How can relevancebe identified quickly when receiving an email? With a good structure so important facts can be picked out quickly By reading it By looking at the sender Reading the subject that the sender put
- 29. What are examplesof alternative viewpoints? Yes and no Pro’s and con’s Who is wrong and who is right? Different views on one subject
- 30. Why is notetaking important in the workplace? So you know what you need to do Summarizing on what people have told you You might need to edit internal/external documents before sending them on So you can re-write them up on the computer
- 31. Besides at thestart of the sentence, when else should you use capitalisation? For names For towns/cities For pronouns and abbreviations All the time
- 32. Well done you havecompleted the quiz!
- 33. Sorry that’s thewrong answer! Try Again? Finish
Editor's Notes
- #3 It’s appropriate to use smileys in an email to friends or family because it won’t be in a formal format. Whereas it wouldn’t be appropriate to use smileys in a formal letter or a formal interview because it wouldn’t be relevant and would be unprofessional.
- #4 Body language (55%) is the most important factor when you first meet someone. Next is, how they sound (38%) and then what they say (7%). The picture A with arms and legs uncrossed is called an open posture and usually suggests a more relaxed, open attitude. So, if you are slouching, have an uninteresting tone without variation, and say stuff you shouldn’t (like all the reasons why you wouldn’t like to work in the company) – then you defiantly wouldn’t be getting the job.
- #5 If you were reading a massive presentation, and kept the same boring tone throughout, you will not keep the audience engaged. However, if you varied the tone of your voice throughout, the audience will stay engaged and will be more likely to listen to you.
- #6 Likert questions is a question where the answer is usually on a scale of 1 – 10, to show how much the person answering agrees/disagrees with a statement (for example, with 1 being strongly disagree, 5 being mutual and 10 being strongly disagree).
- #7 Proof-reading is the reading of text or art to detect and correct production errors. (http://en.wikipedia.org/wiki/Proofreading_marks). There are proofreading marks for to delete a word, delete a space, ‘let it stand’ (where on the computer it says it is spelt wrong, but it may just be unrecognized from the computer), start a new paragraph, spelling mistakes, insert all sorts of punctuation marks (i.e. , ‘ ‘ “ “ . ? ; : -) and also to change the appearance, by either adding things such as italics, boldface, or by changing something that is uppercase to lowercase, or adding in capital letters.
- #8 Examples of positive language include “definitely” “surely” “absolutely” “certainly” “I would suggest” “I would recommend” “I will be more than happy to assist you”… (http://www.callcentrehelper.com/the-top-25-positive-words-and-phrases-1847.htm)Examples of negative language include “We fail to understand” “You claim that” “You ought to” “You understand, of course” “You overlooked enclosing”… (http://wordmentor.placementor.com/vocabulary_powerkit/positivelanguage2.htm)
- #9 Yes it’s true, in the US a handshake that is even a few seconds too long is interpreted as familiarity, warmth and possibly sexual attraction, where as in Africa it is common for the handshake to last several minutes (http://www.analytictech.com/mb021/cultural.htm)
- #10 In the US, a firm, short handshake indicates self-confidence and (heterosexual) masculinity. A limp handshake by a man can be interpreted (usually wrongly) as a sign of homosexuality or wimpiness. But in most parts of Africa, a limp handshake is the correct way to do it.
- #11 Question and answer sessions can be particularly useful for clarifying points that you might have skimmed over in your presentation. You can’t be sure on how much the audience understood until you ask for questions. This feedback can help you improve your presentation next time, whilst satisfying peoples curiosity. (Authors: Karen Anderson, Alan Jarvis, Allen Kaye, Jenny Lawson, Richard McGill, Jenny Phillips and Andrew Smith – Title: Information Technology Level 3 Book 1 BTEC National – Publishing location: Pearson Education Limited, Edinburgh Gate, Harlow, Essex, CM20 2JE – Publisher: Pearson Education Limited – Date: 2010)
- #12 To win the hearts of your audience, you might be tempted to stretch the truth slightly. However, it is best to convey the truth and not do this, as this tactic might not always work with audiences. If you stretch the truth too much, you might be called a liar and if this happens, you will lose credibility and no one will listen to you, no matter how thorough you claim to be. (Authors: Karen Anderson, Alan Jarvis, Allen Kaye, Jenny Lawson, Richard McGill, Jenny Phillips and Andrew Smith – Title: Information Technology Level 3 Book 1 BTEC National – Publishing location: Pearson Education Limited, Edinburgh Gate, Harlow, Essex, CM20 2JE – Publisher: Pearson Education Limited – Date: 2010)
- #13 Jargon is technical words or expressions that are used by a particular profession or group and are difficult for others to understand, if they are not apart of this profession or group. (http://dictionary.reference.com/browse/jargon?s=t)
- #14 You could use a microphone to modify your voice in a speech. If you don’t modify your voice during a speech, you will bore you audience and they won’t be engaged in your presentation. If they aren’t engaged in your presentation, when you ask them a question – they won’t be able to answer it, because they lost concentration of your presentation because you didn’t vary your tone at all. (Authors: Karen Anderson, Alan Jarvis, Allen Kaye, Jenny Lawson, Richard McGill, Jenny Phillips and Andrew Smith – Title: Information Technology Level 3 Book 1 BTEC National – Publishing location: Pearson Education Limited, Edinburgh Gate, Harlow, Essex, CM20 2JE – Publisher: Pearson Education Limited – Date: 2010)
- #15 You should always concentrate on all of your audience, not one specifically, or one not at all. You should also make sure that everyone in the audience can understand your presentation, so for example you would have to adapt your speech to the person’s needs. They might already have a helper with them who does sign language for them, if not you can always print off your presentation for them to look at themselves, or have your presentation, like as a powerpoint, up on the screen for them to read.
- #16 Audio Description (also known as Video Description) refers to an additional narration track for the blind and visually impaired consumers of visual media (including television and film, dance, opera and visual art). It consists of a narrator talking through the presentation, describing what is happening on the screen during the natural pauses in the audio, and sometimes during dialogue if deemed necessary. (http://en.wikipedia.org/wiki/Audio_description)
- #17 A verbal exchange is an oral exchange between two or more people. All of the words above are also another word for a conversation but the one I was looking for was a verbal exchange.
- #18 The use of intonation is the rise and fall of the voice pitch. This can also convey speech as when you lower your pitch people could think that it is you becoming or talking about something sad or shocking. However, when you raise your pitch, you might sound like your about to say something exciting or interesting.
- #19 “Leaning towards someone when they speak” is a positive language. This is because it conveys your agreement or willingness to what is being said. (Authors: Karen Anderson, Alan Jarvis, Allen Kaye, Jenny Lawson, Richard McGill, Jenny Phillips and Andrew Smith – Title: Information Technology Level 3 Book 1 BTEC National – Publishing location: Pearson Education Limited, Edinburgh Gate, Harlow, Essex, CM20 2JE – Publisher: Pearson Education Limited – Date: 2010)
- #20 “Cutting in when someone else is talking” is both positive and negative. It is positive because it can convey enthusiasm. It is negative because it can be seen as aggressive or can be seen as irritating and can indicate insensitivity on your part. (Authors: Karen Anderson, Alan Jarvis, Allen Kaye, Jenny Lawson, Richard McGill, Jenny Phillips and Andrew Smith – Title: Information Technology Level 3 Book 1 BTEC National – Publishing location: Pearson Education Limited, Edinburgh Gate, Harlow, Essex, CM20 2JE – Publisher: Pearson Education Limited – Date: 2010)
- #21 Nodding is an active engagement because you are reacting to what the other person is saying and are communicating that you hear what is being said and that you are taking note. (Authors: Karen Anderson, Alan Jarvis, Allen Kaye, Jenny Lawson, Richard McGill, Jenny Phillips and Andrew Smith – Title: Information Technology Level 3 Book 1 BTEC National – Publishing location: Pearson Education Limited, Edinburgh Gate, Harlow, Essex, CM20 2JE – Publisher: Pearson Education Limited – Date: 2010)
- #22 If you can summarise a piece of work it means that you can sum up the most important points of a communication. If you paraphrase it means you can repeat what you’ve just heard, but in different words. If you can do both of these techniques it means you have been listening to everything you’ve just heard. (Authors: Karen Anderson, Alan Jarvis, Allen Kaye, Jenny Lawson, Richard McGill, Jenny Phillips and Andrew Smith – Title: Information Technology Level 3 Book 1 BTEC National – Publishing location: Pearson Education Limited, Edinburgh Gate, Harlow, Essex, CM20 2JE – Publisher: Pearson Education Limited – Date: 2010)
- #23 Being distracted is a barrier to communication as it means that people can momentarily, or even for a long time, not listen to what you’re saying. If this happens it means that the communication will weaken, and the speaker may have to repeat themselves many times. Background noises are barriers to communication as it can distract the audience – whether is it a slight, quiet noise or a loud, continuous noise – the audience will be distracted and the speaker may have to repeat themselves again. Lack of concentration is a barrier to communication as if the audience has to listen to a really long speech, they’re more likely to lose concentration, which again means the speaker will have to repeat themselves. (Authors: Karen Anderson, Alan Jarvis, Allen Kaye, Jenny Lawson, Richard McGill, Jenny Phillips and Andrew Smith – Title: Information Technology Level 3 Book 1 BTEC National – Publishing location: Pearson Education Limited, Edinburgh Gate, Harlow, Essex, CM20 2JE – Publisher: Pearson Education Limited – Date: 2010)
- #24 This question is a closed question. Closed questions are questions where the options for replies are limited, such as ‘yes’ or ‘no’. Closed questions don’t really give you much information – and means you will have to lots of closed questions to get the answer you want. (Authors: Karen Anderson, Alan Jarvis, Allen Kaye, Jenny Lawson, Richard McGill, Jenny Phillips and Andrew Smith – Title: Information Technology Level 3 Book 1 BTEC National – Publishing location: Pearson Education Limited, Edinburgh Gate, Harlow, Essex, CM20 2JE – Publisher: Pearson Education Limited – Date: 2010)
- #25 The second question is known as a probing question. Probing questions help you extract the information you want. It isn’t a closed question, but it isn’t an open one. It’s a bit of both really as the person may answer closely such as ‘don’t worry’, or openly such as ‘well….(and explain what is up)’. (Authors: Karen Anderson, Alan Jarvis, Allen Kaye, Jenny Lawson, Richard McGill, Jenny Phillips and Andrew Smith – Title: Information Technology Level 3 Book 1 BTEC National – Publishing location: Pearson Education Limited, Edinburgh Gate, Harlow, Essex, CM20 2JE – Publisher: Pearson Education Limited – Date: 2010)
- #26 It’s important that you use correct grammar because it’s a lot more formal if the grammar you have used, is correct. Also, it makes the layout look a lot more formal and it is easier to read when it has correct grammar in it.
- #27 Good spelling is important in a formal letter so that the other person will be able to understand what you mean clearly. This way, the letter is technically more well structured and a lot more formal.
- #28 Structure is needed in an urgent email so that the receivers understanding is aided when reading, meaning that they can make sure the email is meant for them for defiant and so they can scan over the email quickly to get an indication of just how important the email really is.
- #29 When an email has a good structure, it is easy to pick out facts and it can be seen whether it is relevant to the receiver, or if it’s just spam email. This makes it easier for the receiver to check whether it is relevant to them or not.
- #30 Alternative viewpoints are pro’s and con’s of a certain subject that people think. These are also different views on one subject, but it is mostly pro’s and con’s of their opinions.
- #31 Note taking is important in the workplace because you might need to edit internal/external documents before sending them on. So if you know what an external subject is on, then you will be able to see if there are any mistakes in what they have sent you.
- #32 Capitalisation is used for pronouns and abbreviations.