The document provides a quiz with multiple choice questions about communication skills. Some key topics covered include using appropriate language and body language in different contexts, engaging audiences, asking questions, overcoming barriers to communication, and the importance of structure, grammar, spelling and note-taking in professional settings. The quiz contains questions to test understanding of these concepts through selecting the right multiple choice answer.
Lecture Outline
Establishing Common Ground
Identifying Barriers
Non-Verbal and Para-verbal Communication
Active Listening
Lecture Objectives
Like most things in life, communication is far more complicated than it seems. The objective of this presentation is to equip participants with the basic knowledge that will give them the confidence to communicate more effectively.
Learning to speak confidently is an art. This presentation teaches how to prepare and present publich speeches even when you have not prepared your speech.
Lecture Outline
Establishing Common Ground
Identifying Barriers
Non-Verbal and Para-verbal Communication
Active Listening
Lecture Objectives
Like most things in life, communication is far more complicated than it seems. The objective of this presentation is to equip participants with the basic knowledge that will give them the confidence to communicate more effectively.
Learning to speak confidently is an art. This presentation teaches how to prepare and present publich speeches even when you have not prepared your speech.
An interactive approach to teaching listeningWalter Foreman
This presentation offers suggestions on how to make the teaching of English listening more interactive for students. The focus is on Korean students learning EFL. The intended audience is Korean public school teachers.
Marriage of speech, vision and natural language processingYaman Kumar
Speech generally is considered to have three parts to it: vision, aural, and the social construct. In recent years, although the field has been moving at a dramatic pace, progress is being made in silos. The primary reason for this being that speech is considered "spoken text" by practitioners and researchers alike. Most open-source datasets due to their distance from real-world conditions help in spreading this false impression. In this condition, it is not surprising that common and important features of speech like intonation and disfluency do not get captured by this intent. This tutorial aims to provide an appreciation of the "full-stack" of speech - aural, vision and the textual (or social construct) parts with a special emphasis on aspects that may have significance for current and future research.
Advanced presentation & communication skills . learn about communication , presentation skills, body language, How to design an effective presentation with applications , assignment & videos.
This is an editable version of a PowerPoint game based on Password. This was adapted from a version located at http://jc-schools.net/tutorials/ppt-games/.
An interactive approach to teaching listeningWalter Foreman
This presentation offers suggestions on how to make the teaching of English listening more interactive for students. The focus is on Korean students learning EFL. The intended audience is Korean public school teachers.
Marriage of speech, vision and natural language processingYaman Kumar
Speech generally is considered to have three parts to it: vision, aural, and the social construct. In recent years, although the field has been moving at a dramatic pace, progress is being made in silos. The primary reason for this being that speech is considered "spoken text" by practitioners and researchers alike. Most open-source datasets due to their distance from real-world conditions help in spreading this false impression. In this condition, it is not surprising that common and important features of speech like intonation and disfluency do not get captured by this intent. This tutorial aims to provide an appreciation of the "full-stack" of speech - aural, vision and the textual (or social construct) parts with a special emphasis on aspects that may have significance for current and future research.
Advanced presentation & communication skills . learn about communication , presentation skills, body language, How to design an effective presentation with applications , assignment & videos.
This is an editable version of a PowerPoint game based on Password. This was adapted from a version located at http://jc-schools.net/tutorials/ppt-games/.
The importance of communication, assertiveness and the different types of communication skills are well explained. Can be used for students and training programs.
The Art of ListeningHave you ever heard anyone described a.docxmattinsonjanel
The Art of Listening
Have you ever heard anyone described as being a good listener? If so, what did you interpret that to mean? Most of us can hear noises, sounds, words, sentences, and exclamations, but do we hear, really hear, the meaning behind those words, sounds, and noises? There is a difference between hearing and listening. Hearing is one of the five senses (sight, taste, smell, touch, and hearing). It is the actual, physical process by which your ear picks up sounds. Listening is the act of comprehending what you have heard. Active listening is defined as hearing, comprehending, analyzing, and preparing to respond.
Listening also happens when we read. The difference between reading and comprehending is the same difference that exists between hearing and listening. You will find the ideas and suggestions discussed in this lesson are applicable to both listening to the spoken word and comprehending the written word.
Listening is the other half of the communication duo. Technically, the communication process is not complete unless the words are heard or read. Many people use the word “communication” to refer to writing or speaking, but that is only half of the process. Have you ever sent an e-mail to someone only to find that a few hours later when you accessed your e-mail it was returned to you with a message that stated it was undeliverable? Have you communicated with anyone? Although you may have sent a wonderfully written message, if it was not received you have not successfully communicated with anyone. Another example of incomplete communication would be having a person delivering a speech to a room without an audience. In either situation, you are sending or delivering a message, but no one is receiving or hearing it, and no communication has happened.
Listening actively is the receiving part of the communication process. Now here is the amazing part, the active listener after receiving the message becomes the sender. How can that be? In person, the listener becomes the sender by responding to the message without having to ask that person to repeat the message. The response could be anything from a written message, to a few spoken words, to a nod of the head. Listening skillfully not only guarantees that you understand the message, it also shows respect for the speaker. Having respect and understanding for the message is showing respect for the person speaking; these are the traits so often linked to being successful in our professional and personal relationships.
Listening Skills
Listening is a powerful skill, and it is a skill that you can learn. Active listening starts with conscious effort to refocus your mind and body. To listen actively you must focus all your attention on the listening process. Have you ever talked to someone on the phone who was watching TV? Sometimes you know that person is not listening to you because they often ask you to repeat what you said, or they might give you answers that do not correlate to ...
1. Describe physical security threats to the United States as a re.docxjeremylockett77
1. Describe physical security threats to the United States as a result of the breakdown of SCADA control systems.
2. What are the physical security threats to the United States, your state, and your hometown?
3. In your opinion, is the United States prepared for such a critical infrastructure collapse?
Think of a time that you felt you
were not being heard. What made
you feel that way?
Listening and Critical
Thinking
Communication Skills
LISTENING IS
IMPORTANT
• CEOs, politicians, teachers
• +60% errors
• Practice listening
• 44% of time listening
Objectives
• Understand listening is a process
• Barriers to listening
• The 4 types of listening
• Become a better listener
Listening is
a process
Stage 1: Receiving
Physiological Mental
Stage 1: Receiving/Hear and Attend
Automatic/Selective Attention
Stage 2: Understanding
Working Memory: Makes sense of the stimuli
Stage 3:
Remembering
Short-term: temporary
Long-term: schemas
Remembering
We remember 50% immediately after hearing it
We remember 35% after eight hours
We remember 25% after two months
Stages 4 and 5
Interpreting/Evaluating
https://www.youtube.com/watch?v=XpaOjMXyJGk
https://www.youtube.com/watch?v=XpaOjMXyJGk
Stage 6:
Responding
What are your two strongest areas of the listening
stages? Why?
Barriers to Listening
Physical
Mental
Multi-tasking
Noise
Barriers to Listening
Factual distractions
Semantic distractions
Noise
120-150 WPM
400-800 WPM
Barriers to Listening
Perception of others
Status
Stereotypes
Jumping to conclusions
Barriers to Listening
Yourself
Egocentrism
Defensiveness
Superiority
Personal bias
Psuedolistening
Four types of Listening
• Appreciative
• Empathic
• Comprehensive
• Critical
Become a
better
listener
BY
This Photo by Unknown Author is licensed under CC BY-NC-ND
https://www.ted.com/talks/julian_treasure_5_ways_to_listen_better
https://creativecommons.org/licenses/by/4.0/
http://coutequecoute.blogspot.com/2012/08/odeur-ss2013-plain.html
https://creativecommons.org/licenses/by-nc-nd/3.0/
https://www.ted.com/talks/julian_treasure_5_ways_to_listen_better
Recognize differences in listening
WOMEN
• To understand
• Like complex
• Highly perceptive
• Attentive, eye contact
• Signals agreement
MEN
• To take action
• Like concise, unambiguous
• Don’t recognize
• Less, glances,
• Switch topics
Purpose
Preferences
List. Awareness
NV
Interrupt
Listen and think critically
• Analyzing the speaker, the situation, and the speaker’s ideas to make
critical judgments about the message being presented
• Situation: staff meeting after a huge layoff
• Source credibility: perception of competence
• Message
• Data: facts and evidence
• Claim: Overall point
• Warrant: Reasoning made for bridge b/w data and claim
Use nonverbal communication effectively
• Demonstrate bodily responsiveness (head nods, etc.)
• Lean forward
• Use direct body orientation and open po ...
view video at https://www.youtube.com/watch?v=lLOLbCTSpFQ or at www.elt-training.com
How to set up freer speaking activities to practise English and tips on making them successful.
Communication is an integral part of human being. Without this life couldn't be easier. Here is some skills to develop and improve your communication for better presentation.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Le nuove frontiere dell'AI nell'RPA con UiPath Autopilot™UiPathCommunity
In questo evento online gratuito, organizzato dalla Community Italiana di UiPath, potrai esplorare le nuove funzionalità di Autopilot, il tool che integra l'Intelligenza Artificiale nei processi di sviluppo e utilizzo delle Automazioni.
📕 Vedremo insieme alcuni esempi dell'utilizzo di Autopilot in diversi tool della Suite UiPath:
Autopilot per Studio Web
Autopilot per Studio
Autopilot per Apps
Clipboard AI
GenAI applicata alla Document Understanding
👨🏫👨💻 Speakers:
Stefano Negro, UiPath MVPx3, RPA Tech Lead @ BSP Consultant
Flavio Martinelli, UiPath MVP 2023, Technical Account Manager @UiPath
Andrei Tasca, RPA Solutions Team Lead @NTT Data
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
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SAP Sapphire 2024 - ASUG301 building better apps with SAP Fiori.pdfPeter Spielvogel
Building better applications for business users with SAP Fiori.
• What is SAP Fiori and why it matters to you
• How a better user experience drives measurable business benefits
• How to get started with SAP Fiori today
• How SAP Fiori elements accelerates application development
• How SAP Build Code includes SAP Fiori tools and other generative artificial intelligence capabilities
• How SAP Fiori paves the way for using AI in SAP apps
Welocme to ViralQR, your best QR code generator.ViralQR
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2. When is it appropriate to use smileys?
In formal emails
On a CV for a job interview
In emails to friends
In formal letters
3. What body language is suitable for a
formal job interview?
Hands behind head
An open posture, without arms crossed
Crossed arms with a closed posture
Slouching in the chair
4. How can you engage an audience?
Do a dance
Sing a song
Change the tone of your voice
Read a poem
5. There are 3 types of questions –
open, closed and …..? What is the
third?
Likert questions
Like question
Right questions
Left questions
6. What is the point of proof-reading?
To find what colour font you should use
To see if there are any mistakes, i.e.
spelling or grammar that you couldn’t
see beforehand just yourself
To read your text
To find out what size text to use
7. What kind of language is there?
Happy and sad
Angry and enthusiastic
Positive and negative
Rude and not rude
8. Why don’t Americans shake hands for
several minutes, like Africans do?
The other business-person may consider
it to be a sexual attraction
They may think shaking hands is stupid
Hand-shaking is too professional
They always have sweaty palms
9. In Africa, a limp handshake is the
correct handshake to use. What does it
mean to American’s?
It is a sign that they believe in the African culture
It is a sign that they are secretly African
It is a sign of homosexuality or wimpiness
It is a sign they dislike other Americans
10. When a person only skimmed through the
presentation, and you didn’t catch
something that might be important –
what can you use to get this?
Adapting to suit an audience
Cultural differences
Question and answer
Techniques and cues
11. How can you prevent being called a
liar?
Engage the audience so they know what you are saying
Make sure there are no cultural differences
Make sure you are accurate, and don’t stretch the truth too much
Ask if there are any questions at the end to clear things up
12. What should you prevent using in a
speech?
Jargon
Bad body language
Swearing
Spelling mistakes
13. What can you use to modify your voice
during a speech?
A microphone
A mobile phone
Voice changing sweets
A special pair of shoes
14. What sorts of methods can you use for
someone who is deaf, during your
speech?
Subtitles
Sign language
Give them some headphones
Shouting really loudly until they can hear you
15. What sorts of methods can you use for
someone who is visually impaired?
Talk more
Give them some headphones and give them visual audio description
Give them glasses
Don’t worry about them, just concentrate everyone else
16. What is another word for a
conversation?
A verbal exchange
Chatting to each other
Having a discussion
Two (or more) people talking
17. What is good about the use of
intonation?
It can convey emotion through speech
It shows you know what you’re talking about
You look smart
Nothing, you shouldn’t use it
18. “Leaning towards someone when they
speak” – is this positive or negative
language?
Positive
Negative
Both
Neither
19. “Cutting in when someone else is
talking” – is this positive or negative
language?
Positive
Negative
Both
Neither
20. How is nodding an active
engagement?
It looks like you’re listening
You are hearing what is being said and are taking note
It’s sarcastically done
Just because it is
21. How are summarizing and
paraphrasing useful?
Because you don’t have to listen to very much
Because they take less time
Because it is easier than remembering every little detail
Because it shows you have been listening to everything
22. Which group are three examples of
barriers to communication?
Not listening, distracted and hating the person
Being foreign, watching TV and being deaf
Being distracted, background noises and ignoring the speaker
Being distracted, background noises and lack of concentration
23. “Are you okay?” – what type of
question is this?
Open
Closed
Likert
Probing
24. If you asked that question (“Are you okay?”) and
they replied with something such as “No” and
you ask a second question such as “What’s up?”
– What is this second question called?
Open
Closed
Probing
Likert
25. Why is grammar important when
sending a formal email?
Because people might not understand it
Because it might be in a confusing order
Because grammar just is important
Because it is a lot more formal if you can use proper grammar
and the email itself looks a lot more formal too
26. Why is good spelling important when
sending a formal letter?
So you can understand it
So that the other person will be able to understand what you
mean clearly
So it looks better
So there are no confusions or complications
when reading
27. Why is structure needed in an urgent
email?
So that the receiver knows its meant to be sent to them
So the receiver knows the email isn’t spam
So that the receivers understanding is aided whilst reading
Because it looks neater
28. How can relevance be identified
quickly when receiving an email?
With a good structure so important facts can be picked out quickly
By reading it
By looking at the sender
Reading the subject that the sender put
29. What are examples of alternative
viewpoints?
Yes and no
Pro’s and con’s
Who is wrong and who is right?
Different views on one subject
30. Why is note taking important in the
workplace?
So you know what you need to do
Summarizing on what people
have told you
You might need to edit internal/external documents before sending
them on
So you can re-write them up on the computer
31. Besides at the start of the
sentence, when else should you use
capitalisation?
For names
For towns/cities
For pronouns and abbreviations
All the time
It’s appropriate to use smileys in an email to friends or family because it won’t be in a formal format. Whereas it wouldn’t be appropriate to use smileys in a formal letter or a formal interview because it wouldn’t be relevant and would be unprofessional.
Body language (55%) is the most important factor when you first meet someone. Next is, how they sound (38%) and then what they say (7%). The picture A with arms and legs uncrossed is called an open posture and usually suggests a more relaxed, open attitude. So, if you are slouching, have an uninteresting tone without variation, and say stuff you shouldn’t (like all the reasons why you wouldn’t like to work in the company) – then you defiantly wouldn’t be getting the job.
If you were reading a massive presentation, and kept the same boring tone throughout, you will not keep the audience engaged. However, if you varied the tone of your voice throughout, the audience will stay engaged and will be more likely to listen to you.
Likert questions is a question where the answer is usually on a scale of 1 – 10, to show how much the person answering agrees/disagrees with a statement (for example, with 1 being strongly disagree, 5 being mutual and 10 being strongly disagree).
Proof-reading is the reading of text or art to detect and correct production errors. (http://en.wikipedia.org/wiki/Proofreading_marks). There are proofreading marks for to delete a word, delete a space, ‘let it stand’ (where on the computer it says it is spelt wrong, but it may just be unrecognized from the computer), start a new paragraph, spelling mistakes, insert all sorts of punctuation marks (i.e. , ‘ ‘ “ “ . ? ; : -) and also to change the appearance, by either adding things such as italics, boldface, or by changing something that is uppercase to lowercase, or adding in capital letters.
Examples of positive language include “definitely” “surely” “absolutely” “certainly” “I would suggest” “I would recommend” “I will be more than happy to assist you”… (http://www.callcentrehelper.com/the-top-25-positive-words-and-phrases-1847.htm)Examples of negative language include “We fail to understand” “You claim that” “You ought to” “You understand, of course” “You overlooked enclosing”… (http://wordmentor.placementor.com/vocabulary_powerkit/positivelanguage2.htm)
Yes it’s true, in the US a handshake that is even a few seconds too long is interpreted as familiarity, warmth and possibly sexual attraction, where as in Africa it is common for the handshake to last several minutes (http://www.analytictech.com/mb021/cultural.htm)
In the US, a firm, short handshake indicates self-confidence and (heterosexual) masculinity. A limp handshake by a man can be interpreted (usually wrongly) as a sign of homosexuality or wimpiness. But in most parts of Africa, a limp handshake is the correct way to do it.
Question and answer sessions can be particularly useful for clarifying points that you might have skimmed over in your presentation. You can’t be sure on how much the audience understood until you ask for questions. This feedback can help you improve your presentation next time, whilst satisfying peoples curiosity. (Authors: Karen Anderson, Alan Jarvis, Allen Kaye, Jenny Lawson, Richard McGill, Jenny Phillips and Andrew Smith – Title: Information Technology Level 3 Book 1 BTEC National – Publishing location: Pearson Education Limited, Edinburgh Gate, Harlow, Essex, CM20 2JE – Publisher: Pearson Education Limited – Date: 2010)
To win the hearts of your audience, you might be tempted to stretch the truth slightly. However, it is best to convey the truth and not do this, as this tactic might not always work with audiences. If you stretch the truth too much, you might be called a liar and if this happens, you will lose credibility and no one will listen to you, no matter how thorough you claim to be. (Authors: Karen Anderson, Alan Jarvis, Allen Kaye, Jenny Lawson, Richard McGill, Jenny Phillips and Andrew Smith – Title: Information Technology Level 3 Book 1 BTEC National – Publishing location: Pearson Education Limited, Edinburgh Gate, Harlow, Essex, CM20 2JE – Publisher: Pearson Education Limited – Date: 2010)
Jargon is technical words or expressions that are used by a particular profession or group and are difficult for others to understand, if they are not apart of this profession or group. (http://dictionary.reference.com/browse/jargon?s=t)
You could use a microphone to modify your voice in a speech. If you don’t modify your voice during a speech, you will bore you audience and they won’t be engaged in your presentation. If they aren’t engaged in your presentation, when you ask them a question – they won’t be able to answer it, because they lost concentration of your presentation because you didn’t vary your tone at all. (Authors: Karen Anderson, Alan Jarvis, Allen Kaye, Jenny Lawson, Richard McGill, Jenny Phillips and Andrew Smith – Title: Information Technology Level 3 Book 1 BTEC National – Publishing location: Pearson Education Limited, Edinburgh Gate, Harlow, Essex, CM20 2JE – Publisher: Pearson Education Limited – Date: 2010)
You should always concentrate on all of your audience, not one specifically, or one not at all. You should also make sure that everyone in the audience can understand your presentation, so for example you would have to adapt your speech to the person’s needs. They might already have a helper with them who does sign language for them, if not you can always print off your presentation for them to look at themselves, or have your presentation, like as a powerpoint, up on the screen for them to read.
Audio Description (also known as Video Description) refers to an additional narration track for the blind and visually impaired consumers of visual media (including television and film, dance, opera and visual art). It consists of a narrator talking through the presentation, describing what is happening on the screen during the natural pauses in the audio, and sometimes during dialogue if deemed necessary. (http://en.wikipedia.org/wiki/Audio_description)
A verbal exchange is an oral exchange between two or more people. All of the words above are also another word for a conversation but the one I was looking for was a verbal exchange.
The use of intonation is the rise and fall of the voice pitch. This can also convey speech as when you lower your pitch people could think that it is you becoming or talking about something sad or shocking. However, when you raise your pitch, you might sound like your about to say something exciting or interesting.
“Leaning towards someone when they speak” is a positive language. This is because it conveys your agreement or willingness to what is being said. (Authors: Karen Anderson, Alan Jarvis, Allen Kaye, Jenny Lawson, Richard McGill, Jenny Phillips and Andrew Smith – Title: Information Technology Level 3 Book 1 BTEC National – Publishing location: Pearson Education Limited, Edinburgh Gate, Harlow, Essex, CM20 2JE – Publisher: Pearson Education Limited – Date: 2010)
“Cutting in when someone else is talking” is both positive and negative. It is positive because it can convey enthusiasm. It is negative because it can be seen as aggressive or can be seen as irritating and can indicate insensitivity on your part. (Authors: Karen Anderson, Alan Jarvis, Allen Kaye, Jenny Lawson, Richard McGill, Jenny Phillips and Andrew Smith – Title: Information Technology Level 3 Book 1 BTEC National – Publishing location: Pearson Education Limited, Edinburgh Gate, Harlow, Essex, CM20 2JE – Publisher: Pearson Education Limited – Date: 2010)
Nodding is an active engagement because you are reacting to what the other person is saying and are communicating that you hear what is being said and that you are taking note. (Authors: Karen Anderson, Alan Jarvis, Allen Kaye, Jenny Lawson, Richard McGill, Jenny Phillips and Andrew Smith – Title: Information Technology Level 3 Book 1 BTEC National – Publishing location: Pearson Education Limited, Edinburgh Gate, Harlow, Essex, CM20 2JE – Publisher: Pearson Education Limited – Date: 2010)
If you can summarise a piece of work it means that you can sum up the most important points of a communication. If you paraphrase it means you can repeat what you’ve just heard, but in different words. If you can do both of these techniques it means you have been listening to everything you’ve just heard. (Authors: Karen Anderson, Alan Jarvis, Allen Kaye, Jenny Lawson, Richard McGill, Jenny Phillips and Andrew Smith – Title: Information Technology Level 3 Book 1 BTEC National – Publishing location: Pearson Education Limited, Edinburgh Gate, Harlow, Essex, CM20 2JE – Publisher: Pearson Education Limited – Date: 2010)
Being distracted is a barrier to communication as it means that people can momentarily, or even for a long time, not listen to what you’re saying. If this happens it means that the communication will weaken, and the speaker may have to repeat themselves many times. Background noises are barriers to communication as it can distract the audience – whether is it a slight, quiet noise or a loud, continuous noise – the audience will be distracted and the speaker may have to repeat themselves again. Lack of concentration is a barrier to communication as if the audience has to listen to a really long speech, they’re more likely to lose concentration, which again means the speaker will have to repeat themselves. (Authors: Karen Anderson, Alan Jarvis, Allen Kaye, Jenny Lawson, Richard McGill, Jenny Phillips and Andrew Smith – Title: Information Technology Level 3 Book 1 BTEC National – Publishing location: Pearson Education Limited, Edinburgh Gate, Harlow, Essex, CM20 2JE – Publisher: Pearson Education Limited – Date: 2010)
This question is a closed question. Closed questions are questions where the options for replies are limited, such as ‘yes’ or ‘no’. Closed questions don’t really give you much information – and means you will have to lots of closed questions to get the answer you want. (Authors: Karen Anderson, Alan Jarvis, Allen Kaye, Jenny Lawson, Richard McGill, Jenny Phillips and Andrew Smith – Title: Information Technology Level 3 Book 1 BTEC National – Publishing location: Pearson Education Limited, Edinburgh Gate, Harlow, Essex, CM20 2JE – Publisher: Pearson Education Limited – Date: 2010)
The second question is known as a probing question. Probing questions help you extract the information you want. It isn’t a closed question, but it isn’t an open one. It’s a bit of both really as the person may answer closely such as ‘don’t worry’, or openly such as ‘well….(and explain what is up)’. (Authors: Karen Anderson, Alan Jarvis, Allen Kaye, Jenny Lawson, Richard McGill, Jenny Phillips and Andrew Smith – Title: Information Technology Level 3 Book 1 BTEC National – Publishing location: Pearson Education Limited, Edinburgh Gate, Harlow, Essex, CM20 2JE – Publisher: Pearson Education Limited – Date: 2010)
It’s important that you use correct grammar because it’s a lot more formal if the grammar you have used, is correct. Also, it makes the layout look a lot more formal and it is easier to read when it has correct grammar in it.
Good spelling is important in a formal letter so that the other person will be able to understand what you mean clearly. This way, the letter is technically more well structured and a lot more formal.
Structure is needed in an urgent email so that the receivers understanding is aided when reading, meaning that they can make sure the email is meant for them for defiant and so they can scan over the email quickly to get an indication of just how important the email really is.
When an email has a good structure, it is easy to pick out facts and it can be seen whether it is relevant to the receiver, or if it’s just spam email. This makes it easier for the receiver to check whether it is relevant to them or not.
Alternative viewpoints are pro’s and con’s of a certain subject that people think. These are also different views on one subject, but it is mostly pro’s and con’s of their opinions.
Note taking is important in the workplace because you might need to edit internal/external documents before sending them on. So if you know what an external subject is on, then you will be able to see if there are any mistakes in what they have sent you.
Capitalisation is used for pronouns and abbreviations.