The document discusses the importance of positive communication and trust in the workplace. It describes a conversation between Mindy and Tina where Tina speaks to Mindy in a disrespectful and dismissive manner. Neither Tina nor Mindy attempt to improve their communication or relationship. The document advocates developing procedures to promote positive communication, trust, and respect between colleagues through practices like listening, keeping commitments, and giving honest feedback.

1. Positive Communication in the Law Firm Or Applying the Principles of Trust presented by Anna Rundshagen

2. About Anna Rundshagen Arrived in China in 1994 for a communication project at Tongji University Developed Corporate Learning Courses for organizations such as Deutsche Bank, Roedl & Partner, Microsoft, etc Co-creator of Cross Cultural Interchange programs in 2003 Partner of Naseba-Lnoppen Learning Center 2008 founder of synXpace : “ transform your mind to be happy & successful”

3. Workshop Intentions Share your thoughts Inspire your communication thinking Develop your personal “positive communication” procedure

4. What is your Office Communication like?

5. A Short Conversation Yes, I am sorry. You should use the www.insurance.second- tier-city.com website. I need the research by five. Go back to your desk and do it immediately. I am sorry. You did this all wrong. You need to come and ask me. I know how to find all the information in the right way. Yes? What do you think? Hey Mary, let me talk to you about the research on property insurances in Ningbo you just completed. Tina Mindy

6. What happened here? How does Mindy feel? What is her relationship with Tina? What does she say to make the relationship better? Do you feel that Mindy trusts Tina? How does Tina feel? What is her relationship with Mindy? What does she say to make the relationship better? Do you feel that Tina trusts Mindy?

7. Conclusion Tina and Mindy talked but there was no clear communication outcome Both of them accepted the feeling of frustration Both of them repeated their communication pattern None of the two tried to create a way to improve the communication

8. Positive Communication & Trust

9. Positive Communication & Trust Trust Improved Relationship Positive Communication

10. The Meaning of “TRUST” “ There is one thing that is common to every individual, to every team, firm, nation throughout the world- one thing if removed will destroy the most successful business, the most thriving economy, the most influential leadership…That one thing is trust.” Stephen R Covey The Speed of Trust

11. Self-Audit: Score Yourself Talk Straight Demonstrate Respect Create Transparency Right Wrongs Deliver Results Get Better Clarify Expectations Practice Accountability Listen First Keep Commitments Extend Trust These items were identified by S.C. as key indicators for trust and positive communication

12. Becoming More Positive & Collecting Trust

13. Partner Work – Change your Style Pick two of the Trust Behaviors you want to improve Share with your neighbor what are your greatest challenges for those behaviors Set yourself goals for the next 10 days how you are going to improve

14. Improve the Dialogue NEW Yes, I am sorry. You should use the www.insurance.second- tier-city.com website. I need the research by five. Go back to your desk and do it immediately. I am sorry. You did this all wrong. You need to come and ask me. I know how to find all the information in the right way Yes? What do you think? Hey Mary, let me talk to you about the research on property insurances in Ningbo you just completed. Tina Mindy

15. Building Positive Communication Procedures

16. Develop a Procedure for Positive Communication Make a checklist for positive communication, so you can check your interaction with other team members on a regular basis

17. Communicate Positively Respect yourself (check your mood) Understand who you are communicating with Plan all your communication Use visualization tools (paper, whiteboard, etc) Train to fill expectation gaps Clarify strong points and weak points Keep a SUCCESS-sheet for each subordinate

18. Thank YOU !!!!